Ratings based on 547 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and close to attractive spots

Posted Feb 11, 2017
The hotel is one of the best hotel in the city. The location is pretty close to the most attractive spots of the city such as "The Grand Palace", shops and boutiques. I highly recommend this hotel which is instead of its location, the hotel offers you good services and advice you on the map the most popular and attractive spots you must visit. Breakfast is good and restaurant is perfect.
Comment from Hotel Management
Feb 13, 2017 by Gaston Gellens, Hotel Management
Dear Anonymous, Many thanks for your excellent review about your stay at the Radisson Blu Royal Hotel, Brussels. It is a great pleasure to read that you think our establishment is “one of the best hotels in the city”. Indeed it is perfectly located in the very heart of Brussels, just a 4 minutes walking distance from the beautiful Grand Place and its famous Town Hall, the Bourse or even the Royal Galleries Saint-Hubert where you are able to find the best Belgian chocolatiers! Also it is always a pleasure for our certified Clefs d’Or concierge and the reception to advice you about the best touristic places the city has to offer. I’d like to thank you as well for your kind words regarding our “Super Breakfast” and for the ones about our Atrium Restaurant & Lounge. I’d be thrilled to host you again for your next stay in Brussels. Best Blu regards, Gaston Gellens, General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Location

Posted Nov 21, 2016
It was my second stay there and it was an excellent experience all around! I'm very happy with my choice and shall definitely stay there again!
Comment from Hotel Management
Nov 24, 2016 by Gaston Gellens, Hotel Management
Dear Agra, Thank you very much for your kind feedback and for your loyalty towards the Radisson Blu Royal Hotel, Brussels! The entire team and I are very happy you had an “excellent” experience with us and that your stay met your expectations. We are looking forward to welcoming you again very soon in the heart of Brussels! In the meantime, I invite you to follow our latest news on Social Media! Best Blu Regards, Gaston Gellens, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Nice hotel, close to my meeting venues

Posted Aug 24, 2016
Pros: Good location, relatively safe, friendliness of staff, welcoming restaurant for breakfast and dinner.
Cons: The old location of the bar was much more convenient and welcoming.
Excellent experience. I will definitely stay in this hotel during my next trip to Brussels.
Comment from Hotel Management
Aug 25, 2016 by Gaston Gellens, Hotel Management
Dear Johnnie, Thank you very much for taking the time to review your “excellent” stay with us at the Radisson Blu Royal Hotel in Brussels. I am glad you liked our location. Indeed the Radisson Blu Royal Hotel places guests in the very heart of the city near the main attractions, culture, restaurants and shopping areas. I am happy you found the staff “friendly”. Please be assured that your nice feedback will be transmitted to the team. Concerning our bar, I am truly sorry you didn’t find it welcoming and convenient. I am very proud to learn you will definitely come back at the Radisson Blu Royal Hotel for your next business trip to Brussels. It will be a pleasure to welcome you again. Warmest regards, Gaston Gellens, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Co. Down Northern Ireland

City centre location

Posted Jun 21, 2016
Pros: City centre location. Staff were knowledgeable and professional.
Location: City centre location 5 minutes walk from Grand Place. Close to metro station and public transport links.
The hotel is well located for the city centre shopping and restaurants. We used the hotel as a base for exploring Brussels so cannot comment on the amenities. The rooms were large, quiet and comfortable. Ours faced into the atrium over the restaurant and the bar and we were never had occasion to remark upon the noise. We had breakfast in the hotel once and whilst the choice was large and varied cheaper options are available 5 minutes walk away. We also had dinner in the Atrium restaurant once and the food was good and surprisingly cheaper than some of the restaurants in the city centre. Overall, we would use this hotel again if we ever return to Brussels.
Comment from Hotel Management
Jun 22, 2016 by Gaston, Hotel Management
Dear Fred, What a pleasure it is to read your excellent review! I am delighted that your stay with us met your expectations and that you will be choosing the Radisson Blu Royal Hotel, Brussels again on your next stay. Our property is indeed in the perfect location to explore the main attractions which Brussels has to offer: great restaurants, the spectacular Grand Place and many more. I am glad you enjoyed our stylish rooms, which are all soundproof which isolates any noise! The breakfast chefs at the PebbleWood Corner give their best every morning to serve a delicious “Super Breakfast.” I am happy to see that you enjoyed the food in the Atrium restaurant, with the spectacular glass dome. The entire team of the Radisson Blu Royal Hotel looks forward to welcoming you back! Best Blu Regards, Gaston Gellens General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 13, 2016
Great location, friendly and helpful staff, excellent.
Comment from Hotel Management
Jun 13, 2016 by Gaston Gellens, Hotel Management
Dear guest, In the name of the whole Radisson Blu Royal Hotel team I would like to thank you for your 5 star review on Expedia. I am thrilled to read that your stay with us was “excellent.” I am proud to read your comment about the “friendly and helpful” staff. This reflects our “Yes I can philosophy” and our team thanks you for these kind words. It is a pleasure to hear that you enjoyed the great location of our property. The Grand Place, famous restaurants and other main attractions are just a few steps away. I would be thrilled to have you back at the Radisson Blu Royal Hotel in Brussels for your next trip! Warmest Regards, Gaston Gellens General Manager
2 out of 5
by A verified traveler

City hotel

Posted Mar 6, 2016
Pros: The room was very nice
Cons: Customer service could be improved and restaurant selection was poor.
Location: The location was okay
Very modern hotel however poor customer service. Examples of poor customer service, firstly I was talking to room restaurant trying to order room service, there was knock on the door. I arcs him to wait for 30 seconds, but he put the phone down. It took me five attempts to get him back. Will eventually got the order it was wrong. The next morning I went to the restaurant for breakfast and try to explain to the hostess that my wife was ill and I need to take something for her to eat. I got no help from them at all.
Comment from Hotel Management
Mar 10, 2016 by Gaston Gellens, General Manager, Hotel Management
Dear Guest, Thank you for taking the time to review your stay among us. I am glad to read that you enjoyed the modernity of our hotel. However, I am truly sorry to read that you were disappointed with the customer service and the restaurant Breakfast selection. I am particularly surprise that you got no help from the staff. I would like to apologize for the inconveniences you experienced during your stay. Please be sure, that it is not our usual standards. Your comment is very important and helps us to improve our services. Therefore, it is immediately transferred to the concerned department. I really hope you will give us another opportunity to show you we can make things right. Best regards, Gaston Gellens General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Liverpool

Hotel located close to main attractions

Posted Feb 13, 2016
Pros: The hotel was located near a busy road but was actually very quiet.We had a junior suite which was quite spacious and had a bath and shower.
Cons: We visited in early February so it was a little cold . It would have been a bit better if the temperature of the room could have been a little higher.
Location: The hotel is located about a 5 minute walk to the nearest tram/metro stationed about a ten minute walk to the Grand Place.
We enjoyed ourselves in Brussels and the hotel and location of the hotel made our visit much more pleasurable.
Comment from Hotel Management
Feb 15, 2016 by Gaston Gellens, Hotel Management
Dear Eric, Many thanks for taking the time to review your stay at the Radisson Blu Royal Hotel, Brussels. I am thrilled to read that you enjoyed the comfort of our junior suite and the perfect location of our hotel. I am sorry to read that you found the temperature of your room a little cold. For your next visit, do not hesitate to inform the reception, our staff will be more than happy to help you. I would be glad to welcome you again for your next trip in Belgium. Best regards, Gaston Gellens General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Very close to city centre, a good conference venue

Posted Feb 3, 2016
Cons: I like to be able to open the window in the bedroom.
Location: Lots to see and visit as it is well located to the city Centre.
Comfortable hotel and a good conference venue but steps could be difficult for access to certain areas. A well known hotel and I would stay there again.
Comment from Hotel Management
Feb 5, 2016 by Gaston Gellens, General Manager, Hotel Management
Dear Johno on, Thank you for taking the time to review your stay at the Radisson Blu Royal Hotel, Brussels. It is a real pleasure to read that you appreciated the perfect location of our hotel, indeed located in one of the liveliest districts in Brussels. I am thrilled to know that you enjoyed our meeting rooms, which are all equipped with state-of-the-art material. I would be glad to host you again, here, in the center of Brussels. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Oct 31, 2015
Pros: Everything
Fab staff at front desk and check in Will come back soon
Comment from Hotel Management
Nov 2, 2015 by Gaston Gellens, Hotel Management
Dear guest, Many thanks for your fabulous five star review on Expedia. I am very glad to learn that you enjoyed our fabulous check-in staff! My team and I are very impatient to host you once more at the Radisson Blu Royal Hotel for your next stay in Brussels. Warmest regards, Gaston Gellens General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Great stay in Brussels.

Posted Oct 28, 2015
We really enjoyed our time in Brussels, and the hotel helped to enhance our stay even more. The hotel in really close to most of the popular attractions. It was clean and modern, and the staff were polite and helpful. Breakfast was good with lots to choose from. We had an executive suite, which was spacious and comfortable - perfect for our young 3 year old son to play. Taxis are expensive in Brussels, so consider the metro, which is just up the street from the hotel.
Comment from Hotel Management
Oct 28, 2015 by Gaston Gellens General Manager, Hotel Management
Dear Terobwin, Thank you for your kind review concerning the Radisson Blu Royal Hotel in Brussels! I am so glad that you enjoyed your spacious executive suite and that our dedicated staff helped make your stay in Brussels a success! I am also very happy that you appreciated our central location and delicious Super Breakfast! We would love to welcome you back for your next trip in Brussels.