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Reviews of Rocco Forte Hotel Amigo

5 out of 5
Rocco Forte Hotel Amigo
Rue de L'Amigo 1-3, Brussels

Reviews

9.6

Exceptional

Rating 10 - Excellent. 810 out of 1001 reviews" "
Rating 8 - Good. 142 out of 1001 reviews" "
Rating 6 - Okay. 32 out of 1001 reviews" "
Rating 4 - Poor. 9 out of 1001 reviews" "
Rating 2 - Terrible. 8 out of 1001 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Amigo was lovely - all the staff were friendly, the room was great at the breakfast was delicious.
Stayed 1 night in Mar 2024
Response from Jan NIELSEN on Mar 25, 2024
Dear Jeffrey,Thank you very much for taking the time to share your feedback following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted to read that you had a lovely time among us.Offering a tailored service that is naturally caring, warm, and professional has been our "signature," building our reputation over the years since our opening in 1958.Therefore, knowing you could find this mindset within our different teams is a strong token of motivation for all of us and our greatest reward.Looking forward to welcoming you back and enjoying another delicious breakfast with us at the Bocconi ristorante.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Stephanie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in the heart of Brussels. Staff went above and beyond to make our stay enjoyable. Excellent customer service
Stayed 8 nights in Mar 2024
Response from Jan NIELSEN on Mar 15, 2024
Dear Stephanie,Thank you for taking the time to share your feedback following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.Offering a tailored service that is naturally warm, caring, and professional has been our "signature," building our reputation over the years since our opening in 1958.Therefore, knowing that you could find this mindset within our teams is a strong token of motivation for all of us and our greatest reward.Hoping to have the opportunity to welcome you back and continue your Belgian journey together.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jan NIELSEN on Mar 13, 2024
Dear Cristina,Thank you for sharing your review following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted that you fully enjoyed your moment with us.All our dedicated teams already look forward to welcoming you back for another Belgian journey.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Susanne, Balwyn

Stayed 2 nights in Jan 2024
Response from Jan NIELSEN on Jan 31, 2024
Dear Susanne,Thank you for taking the time to share your review following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted that you fully enjoyed your journey among us, and be assured that we did not miss sharing it, as it is a very strong token of motivation and our greatest reward.All our dedicated teams already look forward to welcoming you back with great pleasure.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Michelle, Doylestown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Christmas markets. Staff was very accommodating. Clean and classic.
Stayed 3 nights in Dec 2023
Response from Jan NIELSEN on Feb 8, 2024
Dear Michelle,Thank you very much for taking the time to share your feedback following your journey at the Hotel Amigo Brussels, a Rocco Forte Hotel.Offering a tailored service that is naturally caring, helpful, and professional has been part of our fundamental values, building our reputation over the years since our opening in 1958.Therefore, we are delighted that you could find those qualities within our teams.Ideally located in the historical heart of the city, a stone's throw from the iconic Grand Place, our establishment is indeed perfect for enjoying the Christmas market of Brussels in the best way.Hoping to have the opportunity to welcome you back for this festive season as well as any other occasion.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Michelle, Doylestown

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We went Brussels for the Christmas markets. We found this hotel to be located perfectly for what we wanted to see and do. The hotel was lovely and the staff most pleasant and accommodating. Would most certainly return to Hotel Amigo again.
Stayed 1 night in Dec 2023
Response from Jan NIELSEN on Jan 12, 2024
Dear Michelle,Thank you for taking the time to share your experience following your stay at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted that you fully enjoyed your journey during the Christmas season among us.Offering a tailored service that is naturally caring, helpful, and professional has been part of our fundamental values since our opening in 1958.Therefore, knowing you could feel those qualities within our different teams is a very strong source of motivation for all of us and our greatest reward.Looking forward to welcoming you back with great pleasure, and we wish you all the best for this New Year 2024.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Verified traveler

Stayed 3 nights in Dec 2023
Response from Jan NIELSEN on Jan 12, 2024
Dear Guest,Thank you for taking the time to share your review following your stay at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted to see that you fully enjoyed your moment among us.All our dedicated teams already look forward to welcoming you back with great pleasure, and we wish you all the best for this New Year 2024.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is the Best. From the moment we arrived, we felt welcomed and appreciated. The staff are over the top. Haluk, one of the concierges was awesome. He recommended and booked our lunch and dinners and the places we ate were wonderful. Also, in the Bar Magritte, Gohanna was our hostess and she was great. She remembered our babes and took special care of us . I highly recommend this hotel. And we will definitely stay here again.
Stayed 2 nights in Dec 2023
Response from Jan NIELSEN on Jan 12, 2024
Dear Victor,Thank you very much for taking the time to share your feedback following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted to read that you fully enjoyed your Belgium journey with us.Offering a tailored service that is naturally caring, helpful, and professional has been our "signature", building our reputation over the years since our opening in 1958.Therefore, knowing you could find those qualities within our different teams is a very strong token of motivation for all of us and our greatest reward.Be assured that we did not miss the opportunity to share your kind attention with Haluk and Gohanna in order to thank them on your behalf.Both are indeed true gems and real assets for our establishment.Looking forward to welcoming you back with great pleasure, and we wish you all the best for this New Year 2024.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and its location can’t be beat. It’s a five star property in the centre of everything!
Stayed 2 nights in Dec 2023
Response from Jan NIELSEN on Dec 26, 2023
Dear Jessica,Thank you for taking the time to share your feedback following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted that you fully enjoyed your journey among us.Ideally located in the historical heart of the city, a stone's throw from the iconic Grand Place, our establishment is indeed perfect for discovering the city easily by foot.All our dedicated teams already look forward to welcoming you back and continuing your exploration together.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Susan, Los Angeles

Stayed 2 nights in Dec 2023
Response from Jan NIELSEN on Dec 15, 2023
Dear Susan,Thank you very much for taking the time to share your positive review following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted that you fully enjoyed your journey among us.All our dedicated teams already look forward to welcoming you back with great pleasure.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Neville

Stayed 5 nights in Nov 2023
Response from Jan NIELSEN on Dec 11, 2023
Dear Neville,Thank you for sharing your review following your journey at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted to see that you fully enjoyed your experience with us.All our dedicated teams already look forward to welcoming you back with great pleasure.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well situated and is really 5 star in quality. The staff are amazing. They bent over backward to make our stay perfect. Many thanks!
Stayed 4 nights in Nov 2023
Response from Jan NIELSEN on Nov 20, 2023
Dear John,Thank you for taking the time to share your feedback following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.Offering a tailored service that is naturally caring, helpful, and professional has been part of our fundamental values since our opening in 1958.Therefore, we are delighted that you could find this mindset among our teams.Looking forward to welcoming you back in the best way possible with great pleasure.Sincerely,Mr. Jan NIELSENManaging Director

6/10 Okay

Stephen

Stayed 2 nights in Nov 2023
Response from Jan NIELSEN on Dec 11, 2023
Dear Stephen,Thank you for sharing your review following your experience at the Hotel Amigo Brussels, a Rocco forte Hotel.Each one of them is valuable and allows us to improve our services day after day.Unfortunately, it seems that we could not meet all your expectations.Our Quality & Training Manager, Mr. Nicolas LERMUSIAUX, will contact you shortly if you wish to share more information in order to take action accordingly.Hoping to have the opportunity to welcome you back in the best way possible.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Nazaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jan NIELSEN on Nov 14, 2023
Dear Mr. Nazaret,Thank you for sharing your review following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted to see that you fully enjoyed your moment with us.All our dedicated teams already look forward to welcoming you back for another journey in Belgium among us.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Tuan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property close by to the Grand Place. Multiple options for nearby shopping and eateries. Very friendly and prompt staffs. Excellent services. Our room was large and clean. Housekeeping staff was great in cleaning and provide bottle waters daily. Make sure to request coffee maker and/or tea in room bc they are not automatically placed in room. Highly recommended
Stayed 4 nights in Oct 2023
Response from Jan NIELSEN on Nov 5, 2023
Dear Tuan,Thank you very much for taking the time to share your experience following your stay at the Hotel Amigo Brussels, a Rocco Forte Hotel.Offering a tailored service that is naturally caring, helpful and professional has been part of our fundamental values since our opening in 1958.Therefore, reading that you have been sensitive to this mindset is a real satisfaction for us.We are currently seeking a high-quality solution in order to provide a Coffee & Tea facility in each of our guest rooms.In the meantime, they are available in our Junior suite categories and above or upon guest request as you mentioned.All our dedicated teams already look forward to welcome you back among us with great pleasure.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Susan arab
We really loved the hotel. Location is perfect. Comfortable, clean, classy. The service is top notch. Highly recommend this hotel !
Stayed 2 nights in Oct 2023
Response from Jan NIELSEN on Oct 13, 2023
Dear Mrs. Susan Arab,Thank you for taking the time to share your experience following your stay at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted that you fully enjoyed your time among us.Offering a service that is naturally kind, caring, and professional has been part of our fundamental values since our opening in 1958.Therefore, knowing that you have been sensitive to this mindset is a strong token of motivation and our greatest reward.All our dedicated teams already look forward to welcoming you back for another top-notch journey with us.Sincerely,Mr. Jan NIELSENManaging Director

2/10 Terrible

Lior

Disliked: Cleanliness, staff & service
Because the situation in israel. I tried to cuncell the order for the hotel. And they did not approve. It is very disappointing that we are here under attack ant the hotel does not understant
Stayed 2 nights in Oct 2023
Response from Nicolas LERMUSIAUX on Oct 9, 2023
Dear Mr. Lior Gendelman,We are deeply sorry for the misunderstanding that occurred this weekend. Due to our reservations department being unavailable at this time, the proper process of decision-making could not be applied.It is of course natural that, following the tragic events happening in Israel, force majeure applies.Consequentially, our reservations have already been informed to refund the total amount of your booking.Be assured that being able to understand special situations and being flexible accordingly is part of our fundamental values.Once again, we would like to apologise for this inconvenience, and we wish you all the best in these difficult times.Hoping to have the opportunity to welcome you back as soon as possible to our property.Sincerely,Mr. Nicolas LERMUSIAUXQuality & Training Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my go to hotel in Brussels. Great location, great service, rooms are perfect.
Stayed 1 night in Sep 2023
Response from Jan NIELSEN on Oct 5, 2023
Dear James,Thank you for your loyalty and for taking the time to share your feedback following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted that you continue to enjoy your Brussels journeys among us.Offering a service that is naturally kind, caring, and professional has been our "signature" since our opening in 1958.Therefore, it is always a pleasure for us to know when our guests are sensitive to this mindset.All our dedicated teams already look forward to welcoming you back once again to your home away from home.Sincerely,Mr. Jan NIELSENManaging Director

8/10 Good

Kazuya

Stayed 2 nights in Sep 2023
Response from Jan NIELSEN on Oct 9, 2023
Dear Kazuya,Thank you for sharing your review following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.It is a pleasure to see that you enjoyed your journey with us.All our dedicated teams already look forward to welcoming you back in the best way possible.Sincerely,Mr. Jan NIELSENManaging Director

6/10 Okay

Kristen

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel was in a central location and the staff was great. The hotel is in need of updating and the on-site food was good not great.
Stayed 1 night in Sep 2023
Response from Jan NIELSEN on Sep 14, 2023
Dear Kristen,Thank you for taking the time to share your constructive feedback following your stay at the Hotel Amigo Brussels, a Rocco Forte Hotel.Each one of them is valuable and allows us to continuously improve our guest experience day after day.Offering a service that is naturally kind, caring, and professional has been part of our fundamental values since our opening in 1958.Therefore, knowing that you have been sensitive to this mindset is a strong token of motivation for all of us.We are currently renovating our bar entirely in order to offer our guests an all-new, exciting concept (opening in mid-October 2023).Our restaurant will receive some updates next year as well.Our guest bathrooms will also be refurbished step by step to add a walk-in shower and more comfort.Hoping to have the opportunity to welcome you back and enjoy those new facilities very shortly.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Myrthia, Fort Lauderdale

Stayed 2 nights in Aug 2023
Response from Jan NIELSEN on Sep 26, 2023
Dear Myrthia,Thank you for sharing your review following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted that you fully enjoyed your Belgian journey among us.All our dedicated teams already look forward to welcoming you back with great pleasure.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Jaime, Lodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is Excellent! They know your name and very attentive! Love their turn down service! Housekeeping goes the extra mile!
Response from Jan NIELSEN on Sep 8, 2023
Dear Jaime,Thank you very much for taking the time to share your feedback following your stay at the Hotel Amigo Brussels, a Rocco Forte Hotel.Offering a service that is naturally caring, individual, and professional has been part of our fundamental values since our opening in 1958.Therefore, reading that you have been sensitive to this mindset is a very strong token of motivation for all of us and our greatest reward.Hoping to have the opportunity to welcome you back soon and keep going this "extra mile" together.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Edward

Stayed 1 night in Aug 2023
Response from Jan NIELSEN on Sep 11, 2023
Dear Edward,Thank you for sharing your review following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.It is a great pleasure to see that you fully enjoyed your Belgian journey among us.All our dedicated teams already look forward to welcoming you back for another wonderful stay at our property.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Uldis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 2 nights in Aug 2023
Response from Jan NIELSEN on Aug 15, 2023
Dear Uldis,Thank you for taking the time to share your feedback following your stay at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted that you fully enjoyed your experience and your moment in Brussels.Be assured that your satisfaction is a strong token of motivation for all of us and our greatest reward.All our dedicated teams already look forward to welcoming you back for another Belgian journey among us.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

LESLIE-ANN, Brooklyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this hotel was wonderful. Everything about it was luxurious (i.e.,The location was great (it's located maybe two mins walk from the Grand Palace, and maybe 5-10 minutes from the regular shopping area). Even though it's basically right in the middle of the tourist area, the atmosphere inside is calm and quiet. It was like walking into a spa. It was the perfect place for us to relax and recharge after all the various and crowded activities outside. The staff were all VERY attentive (Madel at breakfast ensured that we wanted for nothing during our meals). The room was absolutely beautiful and clean, with a great view of the tower. It was always well-stocked with high quality products (e.g., flat and sparkling water, all the bathroom amenities you would need, and delicious chocolates with turn down service). We wish we could've stayed longer. If I'm ever back in Brussels, this is where I would stay for sure. I highly recommend staying at this hotel.
Stayed 3 nights in Aug 2023
Response from Jan NIELSEN on Aug 15, 2023
Dear Leslie-Ann,Thank you for taking the time to share your wonderful feedback following your recent stay at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted that you fully enjoyed your Belgian journey among us.Offering a service that is naturally caring, helpful, and professional has been our "signature" since our opening in 1958.Therefore, knowing that you have been sensitive to this mindset is a great satisfaction for us.Be assured that we did not miss the opportunity to share your kind words and personally thank Madel on your behalf. She is indeed a true asset to our establishment.All our dedicated teams already look forward to welcoming you back for perhaps a longer stay with us.Sincerely,Mr. Jan NIELSENManaging Director

6/10 Okay

yu

Traveled with family
Liked: Cleanliness, staff & service
Location is excellent. We stayed there for 2 nights but the drainer in the shower is horrible. The staffs changed us to 2 separate rooms before we had a junior suite. It seemed fine but she said: your two rooms are much higher than the junior suite you booked. Of course!! I booked this hotel in May of course the price I paid is much cheaper!!
Stayed 2 nights in Jul 2023
Response from Jan NIELSEN on Jul 31, 2023
Dear Yu,Thank you for taking the time to share your feedback following your stay among us.Each guest's feedback is valuable and allows us to continually improve our guest experience.We are deeply sorry for the draining issue that occurred, and we understand that it is not pleasant to change rooms in the middle of a stay.We would also like to apologise for the misunderstanding while offering you two rooms as a solution for this inconvenience. Indeed, having two separate rooms instead of one Junior Suite could be considered more comfortable. However, the matter of price should not be the main concerned rather than your full satisfaction.Hoping to have the opportunity to welcome you back in the best way and reach your rightful expectations.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Dylan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most courteous staff
Stayed 1 night in Jul 2023
Response from Jan NIELSEN on Jul 28, 2023
Dear Dylan,Thank you very much for sharing your pleasant review following your stay at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted that you fully enjoyed your journey among us.Offering a service that is naturally caring and professional at the same time has been our "signature" since our opening in 1958.Therefore, reading that you have been sensitive to this mindset is a great satisfaction for us.All our dedicated teams already look forward to welcoming you back.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Eduardo

Stayed 2 nights in Jun 2023
Response from Jan NIELSEN on Jun 12, 2023
Dear Eduardo,Thank you very much for sharing your positive review following your stay at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted to see that you fully enjoyed your Belgian journey among us.All our dedicated team hope to have the opportunity to welcome you back soon.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Stanley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful. The staff was fabulous, at every point. The concierge was HUGELY helpful.
Stayed 3 nights in May 2023
Response from Jan NIELSEN on Jun 5, 2023
Dear Stanley,Thank you very much for taking the time to share your feedback following your stay at the Hotel Amigo, a Rocco Forte Hotel.Your kind words are a very strong token of motivation and our greatest reward for all of us.We did not miss the opportunity to thank our fabulous concierge team on your behalf.Already looking forward to welcoming you back for another wonderful journey among us.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

John

Stayed 3 nights in May 2023
Response from Jan NIELSEN on Jun 1, 2023
Dear John,Thank you very much for sharing your positive review following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted to see that you fully enjoyed your Belgian journey among us.All our dedicated team members already look forward to welcoming you back.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from Jan NIELSEN on Jun 1, 2023
Dear Guest,Thank you for sharing your positive review following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.It is a real pleasure for us to see that you fully enjoyed your moment among us.All our dedicated team members already look forward to welcoming you back.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Cary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from Jan NIELSEN on May 22, 2023
Dear Cary,Thank you for sharing your positive feedback following your experience at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted to see that you fully enjoyed your Belgian journey among us.All our dedicated teams already look forward to welcoming you back.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Stanley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Hotel!
Stayed 3 nights in May 2023
Response from Jan NIELSEN on May 17, 2023
Dear Stanley,Thank you for sharing your feedback following your stay at the Hotel Amigo, a Rocco Forte Hotel.We are delighted to read that you had such an amazing experience among us.All our dedicated teams already look forward to welcoming you back soon.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

TARA

Liked: Cleanliness, staff & service, property conditions & facilities
Above and beyond
We were lucky to stay in a few great hotels while in Belgium but our stay at Hotel Amigo was outstanding. Even before we arrived at the hotel, we received excellent high-end restaurant recommendations for difficult nights (Sunday and Monday). Upon arrival, more top-notch concierge service. The location is crazy good, the room is beautiful and comfortable, and the attention to detail is always there. At one point, a couple arrived in an exotic car. A young boy walking by was entranced and the valet driver noticed him. He alerted the other valet driver to stop backing up so the boy’s mother could take a picture of the boy with the car. So sweet. And that, to me, was the ethic of this hotel in a nutshell: meticulous, attentive and memorable. I will seek out this hotel chain in the future.
Stayed 2 nights in Apr 2023
Response from Jan NIELSEN on May 9, 2023
Dear Tara,Thank you for taking the time to share your feedback following your "Outstanding" experience at the Hotel Amigo, a Rocco Forte Hotel.Your kind words to our staff are a very strong token of motivation for all of us, and it is our greatest reward.We did not miss the opportunity to thank our Concierge Team on your behalf.Providing a service that is naturally caring and professional at the same time has been our "Signature" since our opening in 1957.It is a real satisfaction for us to read that you have been sensitive to this mindset.All our dedicated teams already look forward to welcoming you back soon.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Ronna

Stayed 1 night in May 2023
Response from Jan NIELSEN on May 24, 2023
Dear Ronna,Thank you for sharing your review following your stay at the Hotel Amigo Brussels, a Rocco Forte Hotel.We are delighted to see that you fully enjoyed your experience among us.All our dedicated teams already look forward to welcoming you back.Sincerely,Mr. Jan NIELSENManaging Director

6/10 Okay

ben

Stayed 1 night in Apr 2023
Response from Jan NIELSEN on May 22, 2023
Dear Ben,Thank you for sharing your review following your stay at the Hotel Amigo Brussels, a Rocco Forte Hotel.Each guest's feedback is valuable and allows us to improve our guest experience day after day.We are sorry to see that we did not meet all your expectations, and we hope to have the opportunity to welcome you back soon and make it right for you.All our dedicated teams remain at your entire disposal in order to do so.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Jan NIELSEN on Apr 26, 2023
Dear Michael,Thank you for sharing your very positive review following your recent stay at the Hotel Amigo, a Rocco Forte Hotel.We are delighted to see that you fully enjoyed your Belgium journey among us.All our dedicated teams already look forward to welcoming you back soon.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

heinz

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel just next to the Grand Place, old school service
Stayed 1 night in Apr 2023
Response from Jan NIELSEN on Apr 24, 2023
Dear Heinz,Thank you very much for taking the time to share your very positive feedback following your recent stay at the Hotel Amigo, a Rocco Forte Hotel.Providing a service that is naturally kind and professional at the same time is part of our main values. Since our opening in 1957 and over the years this "old school" service has become our "signature" forging our reputation within Brussels.We are delighted to read that you have been sensitive to this philosophy.All our dedicated teams already look forward to welcoming you back.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Amigo Is Wonderful
Amazing hotel! Service and location were perfect
Stayed 2 nights in Apr 2023
Response from Jan NIELSEN on Apr 20, 2023
Dear Diane,Thank you very much for sharing your very positive feedback following your recent stay at the Hotel Amigo, a Rocco Forte Hotel.We are delighted to read that you fully enjoyed your experience with us.Ideally located in the historical heart of Brussels, our establishment is indeed perfect for exploring the city easily by foot.Since our opening in 1957, we have strived to offer the best service, a service that is naturally kind and professional, which has become our "signature" and our pride.It is a real pleasure for us that you have been sensitive to this mindset.All our dedicated teams already look forward to welcoming you back.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Susanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel and great location! Will be back for sure!
Stayed 2 nights in Apr 2023
Response from Jan NIELSEN on Apr 19, 2023
Dear Susanne,Thank you very much for sharing your feedback following your recent stay at the Hotel Amigo, a Rocco Forte Hotel.We are delighted that you left our establishment with "Fabulous" memories.All our dedicated teams look forward to welcoming you back with pleasure.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very nice hotel in a great area, staff is very friendly and helpful.
Stayed 6 nights in Apr 2023
Response from Jan NIELSEN on Apr 13, 2023
Dear Mark,We would like to thank you for taking the time to share your nice review following your recent stay at the Hotel Amigo Brussels, a Rocco Forte Hotel. Your words mean a lot to us and have been shared with our staff as they are our best reward and a very strong token of motivation for all of us.All our dedicated Teams look forward to welcoming you back soon.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Jan NIELSEN on Mar 30, 2023
Dear Andre,Thank you very much for sharing your review following your recent stay at the Hotel Amigo, a Rocco Forte Hotel.All our teams look forward to your next visit to Brussels among us with a lot of pleasure.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Christopher

Stayed 3 nights in Dec 2022
Response from Jan NIELSEN on Mar 23, 2023
Dear Christopher,Thank you for sharing your review following your experience with us.We are delighted to see that you thoroughly enjoyed your Belgian journey on our property.All the team members of the Hôtel Amigo, a Rocco Forte Hotel, are already eagerly awaiting your next visit to Brussels.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

booking

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2023
Response from Jan NIELSEN on Mar 15, 2023
Dear guest,Thank you very much for sharing your review following your experience at the Hotel Amigo.We are delighted to see that you fully enjoyed your journey with us.Looking forward to welcoming you back.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Lawrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous boutique hotel with exceptional, friendly service that is literally in the heart of old town! Coffee and croissant at 3 am? No problem! Dining recommendations from the concierge at 10pm? The concierge is still there until 10:30 pm! High thread count sheets, the best hotel robes we have ever adorned, and room temperature settings that actually work! We will be back! Thank you!!
Stayed 1 night in Feb 2023
Response from Jan NIELSEN on Feb 14, 2023
Dear Lawrence,Thank you for taking the time to share your feedback and your kind words following your recent stay with us.Since our opening in 1958, we have strived to provide a service that is naturally caring, kind, and professional.At the Hotel Amigo, the comfort of our guests is also one of our main priorities, and we constantly try to improve it by adding the latest technology to our equipment.We look forward to welcoming you back soon with pleasure.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brussels
The hotel was amazing and the staff are friendly and so nice. Perfect location to see all the sites and walk around the beautiful city.
Stayed 4 nights in Jan 2023
Response from Jan NIELSEN on Feb 6, 2023
Dear Michael,Thank you for taking the time to share your feedback following your experience at the Hotel Amigo with us.Located just a stone's throw from the iconic Grand Place, our establishment is indeed perfect for discovering the city in the best way.Our dedicated staff takes care to accompany you on this authentic Belgian journey with a service that is naturally kind and professional at the same time.We are delighted to read that you have been sensitive to all those values.Looking forward to welcoming you back and continuing your exploration together.Sincerely,Mr. Jan NIELSENManagain Director

10/10 Excellent

Tanya

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Excellent hotel and perfectly situated in the city centre.
Response from Jan NIELSEN on Jan 16, 2023
Dear Tanya,Thank you for taking the time to share your feedback following your recent stay with us.We are delighted to read that you fully enjoyed your "Amigo experience."Indeed, ideally located a stone's throw from the famous Grand Place of Brussels, it is perfect to explore the heart of the city easily by walk.We look forward to welcoming you back, and we wish you all the best for this New Year 2023.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Jan NIELSEN on Jan 9, 2023
Dear William,Thank you for taking the time to share your review following your stay with us.We are delighted to see that you fully enjoyed your experience with us.Looking forward to welcome you back, and we wish you all the best for this New Year 2023.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Jan NIELSEN on Jan 9, 2023
Dear Justin,Thank you for taking the time to share your review following your stay with us.We are delighted to see that you fully enjoyed your experience with us.Hoping to have the opportunity to welcome you back in 2023, and we wish you all the best for this New Year.Sincerely,Mr. Jan NIELSENManaging Director

10/10 Excellent

linda

Response from Jan NIELSEN on Jun 6, 2023
Dear Linda,Thank you for sharing your review following your experience at the Hotel Amigo, a Rocco Forte Hotel.We are delighted to see that you fully enjoyed your journey, and we are sorry for the delay in our reply.All our dedicated team members hope to have the opportunity to welcome you back this year.Sincerely,Mr. Jan NIELSENManaging Director