Ratings based on 563 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from oxford

Excellent hotel. Just by the Commission.

Posted Nov 24, 2015
Excellent hotel. Very friendly staff. Located by Commission yet surrounding streets are full of traditional Belgian bars and offer great nightlife and food. 3 minutes from Metro. I'm glad I found this hotel
3 out of 5
for Everyone
by A verified traveler from siegen

Gutes hotel aber es geht besser.

Posted Nov 23, 2015
Die Lage is super nur 20 min zu fuss ins Zentrum. Die EU Kommission liegt direkt daneben was sich auch in den Preisen von bar und Restaurant widerspiegelt (sehr teuer). Das Personal war freundlich und hilfsbereit also da gibt's nichts zu meckern. Das Zimmer ..... naja beim bett hat man extrem die federn gemerkt und es war sehr sehr weich. Also wer es weich mag is richtig alle anderen kriegen leicht rückenschmerzen. Wie schon angesprochen kamen an manchen stellen der Matratze dir Feder extrem durch. Das is echt gefährlich und is nicht zu entschuldigen das geht selbst im Hostel besser. Es gab auch keine richige zimmerlampe wodurch das zimmer sehr dunkel war. Das Bad war ok. Aber auch nur ok. Die duschtrennwand war zu klein bemessen wodurch beim duschen das ganze bad nass wurde. Sonst is das Bad klein aber ganz schick. Der wellness Bereich naja er war da und schön warm aber nur 4 liegeStühle. Is ein bisschen wenig für die größe des hotels. Auch sind die Fliesen teilweise defekt und die decke hat auch tiefe Risse. Sonst is es ganz ok. Die Tiefgarage is echt ein "Highlight". Also alles was größer is als ein Golf hat echt zu kämpfen darunter zu kommen weil die auffahrt sehr schmal is. Alles in allem ganz ok aber man hat das Gefühl das hotel will mehr sein als es eigentlich is. Ich würde sagen 3 Sterne keine 4. Ach eins noch. Es gibt nur ard und zdf also da könnte von deutschen Sendern mehr geben.
3 out of 5
by A verified traveler

Motsvarar inte förväntningar på 4stjärnigt hotell

Posted Nov 20, 2015
Pros: Ingenting lämnade tyvärr ett intryck som är värt att nämna
Cons: Service, kvalitet på rummen, lyhördhet
Jag bokade ett comfortrum med queensize säng för ICKE rökare och förbetalade hotellet När jag väl checkar in får jag ett rum för rökare, där rök från andra rum i korridoren väller in i rummet genom springorna i dörren, rummet är i källaren och har två singel sängar. Luktar rök och medel för borttagning av röklukt. Mörk och otrevlig inredning. När jag påpekar detta i receptionen får jag veta att detta var det sista rummet och blir dessutom otrevligt bemött som om han pratade med en lågintelligent varelse. När jag till slut inte längre står ut med rök tar jag mina bokningspapper, går upp till receptionen igen och påpekar att de inte uppfyllt en enda av punkterna i min beställning och att jag absolut inte klarar av att sova och bo i ett inpyrt av rök rum med cigarettstank. När de inser att jag menar allvar dyker, mirakulöst nog, exakt samma typ av rum som jag beställt från början och jag flyttar. Allting ser mycket bättre ut på bilderna än i verkligheten men det nya rummet är helt ok. OBS! Kolla upp frukostpris innan ni bestämmer er för detta hotell!!!! Rummen är dessutom väldigt lyhörda, som om det inte fanns en dörr. Som tur är så är det helteckningsmattor utanför så man hör inte så mycket stegen i alla fall. Annars ligger hotellet precis intill Kommissionen och 100m från hotellet finns tunnelbana vilket är väldigt smidigt. Rätt bra läge och coolt område att bo i.
3 out of 5
by A verified traveler from London

standard, souless business hotel

Posted Nov 10, 2015
Cons: service, organisation and its souless design
Location: very central for EU buildings
first impressions poor. on arriving to check in, rather than hearing 'good afternoon' the first words spoken was 'i need your passport and a credit card for security purposes.' Nice. Check-in was swift but she did not tell me what time/where to eat meals, what time to check out etc. the room has plenty of facilities - ironing board and trouser press. but its ugly and corporate. There were a few things missing. Mini bar was empty apart from 4 bottles of spirits. no snacks or soft drinks. The minibar menu was meant to be in there but it was on the desk in the room. the room information isnt detailed enough. it doesnt explain about wifi, check out time etc. pages were missing from it. Eg incomplete menu in english and just the dessert menu in spanish. breakfast was disorganised. no clean tables (lots empty), i was moved three times as they seated me at someone elses table, then someone else was seated at my table in between visits to the buffet! our business lunch had slow service, food was ok. overall, its expensive and they need to up their game.
4 out of 5
for Everyone
by A verified traveler

Direkt im Europaviertel

Posted Oct 26, 2015
Pros: Service vom Team
Cons: Sauberkeit, Alter der Möbel
Location: Direkt neben der europäischen Kommission
Toll gelegen, direkter Zugang zur Metro, tolles Team, leider war das Zimmer etwas verwohnt. Sauberkeit in den Ecken war nicht gegeben, ansonsten war es ein tolles Hotel.
4 out of 5
for Business Travelers
by A verified traveler from Milano

Buona posizione

Posted Oct 19, 2015
Pros: La posizione e la pulizia.
Cons: La spa.
Location: Praticamente accanto alla Commissione Europea e a due passi dalla fermata della metropolitana.
Buona posizione per la vicinanza alla fermata della metropolitana. Camere pulite e silenziose. Non abbiamo usufruito della prima colazione ma abbiamo approfittato della spa la quale può essere migliorata. Il nostro soggiorno in questo hotel è stato gradevole.
4 out of 5
for Business Travelers
by A verified traveler from Oxford

Lovely hotel. Shame about the smell...

Posted Oct 10, 2015
Pros: Wide variety of fresh, appetising food for breakfast. V clean & well laid-out bedroom. Extremely quiet for a city centre location. Perfectly located.
Cons: The air in the public spaces!
Location: Right next to the Berlaymont and the other EU Institutions. Perfectly located for EU business.
This is an extraordinarily well-placed and well-appointed hotel. The rooms are spacious, clean, and the service helpful & polite. But there's a bit of a problem, which seems to come from the fact that many of the rooms are accessed through an underground "tunnel" leading from the lobby to the rear of the hotel. This tunnel has no natural ventilation, and without putting too fine a point on it, there is a pretty unpleasant whiff hanging about the place like a miasma. The staff told me that no longer noticed it (which is normal), but that a special deodorising spray was used to try and combat the stench. Just finding a way of letting the nasty air out and some fresh air in would be much better than trying to negate the pong with chemicals.
2 out of 5
by A verified traveler from Jerusalem, Israel

Better places to stay within same price range.

Posted Sep 26, 2015
Pros: Clean, comfortable room.
Cons: Parking was terrible and expensive, computer system for keys need to be updated, spa area should be free to paying guests.
Location: Busy-business-downtown location. Walking distance to Parc Cinquantenaire, restaurants, bars.
Hotel is located downtown Brussels so driving there is not easy, especially if you are unfamiliar with Brussels. The hotel charges a ridiculous amount for their underground parking and the process is less than straight forward. We had supper reservations that we almost missed because it took us close to 30 minutes to get out of the parking garage. Luckily, when we returned we found parking on the street so we didn't have to return (never again). The room key didn't work when we got back from supper so we had to get the key re-scanned. I'm sure the spa area would have been nice but again they charge you to use it and after the parking fiasco, we decided not to bother. The room itself was nice, clean and comfortable, however, the negatives far outweighed the positives. We wouldn't stay here again and I wouldn't recommend it to friends/family. There are much better options for the same price range.
5 out of 5
for Everyone
by A verified traveler from Seoul

Posted Sep 14, 2015
Nice and clean, but needs more staffs. Waited for quite long front of the reception. Except that, Everythings nice! Taxi charge around 11-13 euros from the Grand Plaza.
4 out of 5
for Everyone
by A verified traveler from Bergen op Zoom

Zeer net en comfortabel hotel voor een leuke prijs

Posted Sep 7, 2015
Pros: Locatie vlakbij metrostation, zeer schoon, fijn bed
Cons: Personeel mag wel iets vrolijker zijn
De kamer was echt superschoon, comfortabel bed, fijne badkamer. Zeer tevreden, echt een aanrader!