Ratings based on 793 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2016
Hervorragendes Hotel und sehr empfehlenswert. Wunderschöne Eineichtung und sehr freundliches Personal
Comment from Hotel Management
Jan 31, 2016 by Stanhope Management, Hotel Management
Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Stanhope Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Roma

eccezionale!!!!!

Posted Jan 5, 2016
veramente meraviglioso! hall e suite da sogno; personale attentissimo, cortese, premuroso; pulizia eccellente; comforts in camera; letto, biancheria, arredamento all'altezza di un hotel di lusso; posizione ottima. Davvero, stra consigliato. Uno dei migliori hotel in cui sia stata!
Comment from Hotel Management
Jan 17, 2016 by Michael VDB, FOM, Hotel Management
Gentile cliente, Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza è stata piacevole e ci auguriamo di rivederla presto. Cordiali saluti,
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great Stay Over New Years Eve

Posted Jan 4, 2016
Pros: Unique, comfortable, friendly and helpful staff, and a small free to use fitness suite/sauna.
Location: Ideal location! Just out of the city centre, yet within walking distance of the main attractions. Small shop, bus & metro station around the corner.
A fantastic hotel tucked somewhat away from the eventful city centre, yet only a short walk from the main attractions and grand sights. Sadly the New Years Eve fireworks show in the Grand Place was cancelled, however this did not stop the city coming alive in the evening. Brussels is a fantastic city, however it was lovely to come back to our hotel after a full day out!
Comment from Hotel Management
Jan 11, 2016 by Stanhope Management Team, Hotel Management
Dear guest, We thank you for your comment about your experience in our hotel and Brussels. Certainly we agree and its our daily motivation that leads us to keep this unique and fabulous hotel creating excellent experiences to our guests.We hope to have the pleasure to welcome you again in a future visit to Brussels. Best regards, The Management
Comment from Hotel Management
Jan 11, 2016 by Management Team, Hotel Management
Dear guest, We thank you for your comment about your experience in our hotel and Brussels. Certainly we agree and its our daily motivation that leads us to keep this unique and fabulous hotel creating excellent experiences to our guests.We hope to have the pleasure to welcome you again in a future visit to Brussels. Best regards, Management Team
Comment from Hotel Management
Jan 11, 2016 by Ilse PA to GM, Hotel Management
Dear guest, We thank you for your comment about your experience in our hotel and Brussels. Certainly we agree and its our daily motivation that leads us to keep this unique and fabulous hotel creating excellent experiences to our guests.We hope to have the pleasure to welcome you again in a future visit to Brussels. Best regards, Management Team
Comment from Hotel Management
Jan 11, 2016 by Ilse PA to GM, Hotel Management
Dear guest, We thank you for your comment about your experience in our hotel and Brussels. Certainly we agree and its our daily motivation that leads us to keep this unique and fabulous hotel creating excellent experiences to our guests.We hope to have the pleasure to welcome you again in a future visit to Brussels. Best regards, Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Kuwait

Very nice and clean hotel

Posted Jan 3, 2016
Pros: Clean, location and accessibility to various transportation
Cons: None
Location: There are several malls around includes everything I need from all trade marks
Very nice hotel located near the exhibition centre where SIBOS was held, staff were very cooperative at the reception with a nice smile. Room was relatively spacious with a nice shower and clean setup
Comment from Hotel Management
Jan 16, 2016 by Michael VDB, FOM, Hotel Management
Dear Alhous, First of all I would like to thank you for staying at the Stanhope Hotel. We very much appreciate your feedback given, And hope to see you again soon,
5 out of 5
Recommended
for Everyone
by A verified traveler

sehr gemütliches Hotel in der Nähe des EU-Parlam.

Posted Dec 20, 2015
Location: sehr gut gelegen, da alles zu Fuss möglich ist, Park, Altstadt, EU-Parlament, König ;o)
Super nette Team, sehr professionell und herzlich. Zimmer sind sauber, Internet geht. Toller Service. Sehr gerne wieder.
Comment from Hotel Management
Dec 23, 2015 by General Manager, Hotel Management
Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Stanhope Management Team
Comment from Hotel Management
Dec 23, 2015 by General Manager, Hotel Management
Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Stanhope Management Team
Comment from Hotel Management
Dec 23, 2015 by General Manager, Hotel Management
Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Stanhope Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and friendly staff

Posted Dec 18, 2015
The hotel was lovely and the staff were really friendly and helpful. I have nothing bad to say about it.
2 out of 5
by A verified traveler

Posted Dec 16, 2015
Cons: Sound insulation between rooms.
Awoke at 5:30 am when person on floor above took a long shower - noise was very loud. Then heard other showers being taken - room 206 (single) should be avoided if you are light sleeper. For all other aspects the hotel is very good.
Comment from Hotel Management
Dec 31, 2015 by Michael, Front Office Manager, Hotel Management
Dear guest, First of all I would like to personally thank you for the feedback given, which we always appreciate in order to improve our standards. Please accept our sincere apologizes for the inconvenience experienced. Your message will be transferred to our technical manager in order to investigate this. Meanwhile I hope to see you again in the future, and wish you already a very happy New Year. Michael VDB, Front Office Manager
4 out of 5
by A verified traveler from Milano

Albergo pretenzioso con qualche limite.

Posted Dec 13, 2015
Pros: Arredamento
Cons: Pulizia
Location: Vicino al palazzo reale e al parco, non lontano dal centro e dal quartiere EU di rue de la Loi
L'albergo si presenta molto bene, non lontano dal palazzo reale (e dal centro) e dal quartiere EU (rue de la Loi). Ha pretese di essere lussuoso, il personale e' gentilissimo e disponibile a risolvere ogni problema, ma c'e' qualche limite. Le camere in cui eravamo, arredate con mobili di pregio, avevano il letto spopra al bagno (possibile grazie al'elevata altezza del soffitto), raggiungibile grazie a una scala quasi a chiocciola. Lo spazio a basso resta quindi limitato ed e' difficile anche solo aprire una valigia di fronte alla scrivania. La pulizia era un po' trascurata dato il livello dell'albergo, con i bordi dei gradini della scala coperti di polvere, e le tende macchiate.
3 out of 5
by A verified traveler from kent UK

reasonable in charming building

Posted Nov 22, 2015
It was my first trip to Brussels and I will fully admit that I booked this hotel from an Expedia pop up from the Eurostar website but I did look through a selection and read up a little on descriptions etc before choosing. The Hotel itself is charming in a classic design, the suite was small but cosy and decorated 20yrs ago so although everything was very clean the furnishings were dated and faded. There is no food except breakfast at weekends and it is a decent walk, 20 mins, to the closest bars/tourist area of interest. To go anywhere further you really need a taxi so be prepared with your budget. Staff are thin on the ground, the barman doubles up as room service so waiting for drinks can be a bind. This hotel is teeming during the week with business and conference so this is obviously what they are geared towards as definitely very quiet and run on minimum team at weekends.
Comment from Hotel Management
Nov 27, 2015 by General Manager, Hotel Management
Dear Guest, We would like to thank you for your feedback. We regret to hear you didn’t have the chance to experience the standard of our services and we hope you will accept our apologizes for the inconvenience. We do hope you will give us the chance to prove that comments are taken seriously. Looking forward to the pleasure of welcoming you back, Stanhope Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Zurich

Great service, good location, slow internet

Posted Nov 14, 2015
One of my favorite hotels in Brussels. Overall very good. Plus: team, service, food, location. The internet in room was slow, but only fast at the desktop Mac in Lobby... scratching my head why this was done...? Also twice no hot water.
Comment from Hotel Management
Nov 25, 2015 by General Manager, Hotel Management
Dear Guest, Thank you for your feedback on your recent stay in our Hotel. We sincerely apologize for the hot water issues and the slow internet. Please be assured that all your comments are taken in consideration. Your sincerely, Stanhope Management Team.