Dear Mrs. Pamela,Warm greetings from Steigenberger Icon Wiltcher's - Brussels. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback. We are delighted to learn that your stay with us went well and that your expectations were met. Our dedicated Team is already looking forward to welcoming you back in the future and we remain at your disposal, could we be of any assistance at all. Once more, thank you very much for all your support towards Steigenberger Icon Wiltcher’s.With best regards, The Steigenberger Icon Wiltcher’s Team

Dear Mr. Steven, Warm greetings from Steigenberger Icon Wiltcher's.On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback.All our teams were delighted to read your constructive impressions about your stay with us. We are happy that your expectations were met.Our dedicated Team will be looking forward to welcoming you back in the future and we remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team

Dear Mrs. / Mr. Minho , Warm greetings from Steigenberger Icon Wiltcher's.On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for providing us your positive feedback.Our teams are very grateful for highlighting this in your review. We work passionately every day to offer you the best possible stay. We're delighted when we succeed!Our dedicated team is already looking forward to welcoming you back in the near future, and we remain at your entire disposal should you require any assistance. With best regards,The Steigenberger Wiltcher's Team

Dear Mrs. Joanna,Warm greetings from Steigenberger Icon Wiltcher's. On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much regret to have been informed of the disappointment as expressed pertaining to the services and facilities. On the outset, please accept our sincere apologies for the disappointment caused. At Steigenberger Icon Wiltcher’s, we strive to provide a superior service experience to every Customer; therefore, your feedback is very important to us.Rest assured that this is not the norm at Steigenberger Icon Wiltcher’s. We pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and which you are certainly entitled to expect. Your comments have since been shared with the team members involved to ensure corrective actions are taken and to prevent future recurrence. Once more, we would like to thank you for your support towards the hotel and we hope that you will give us the opportunity to better serve you in the near future. Needless to mention that we remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team

Dear Mr. Kenjuan, Warm greetings from Steigenberger Icon Wilthcer's.On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback. It is a true reward to receive positive feedback from our valued guests. Therefore our dedicated team thank you for your kind words of praise and warm comment.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance. Once more, thank you very much for all your support towards the Steigenberger Icon Wiltcher’s.Yours Sincerely,The Steigenberger Icon Wiltcher’s Team

Dear Mr. Edward, Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s. We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely,The Steigenberger Icon Wiltcher’s Team

Dear Thomas, Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s.We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely,

Dear Mr. Nicolae, Thank you for choosing Steigenberger Icon Wiltcher’s and for providing us with your valuable feedback.Please accept our sincerest apologies for any inconvenience caused by the cleanliness and the quality of the food. Rest assured that this is not the norm at Steigenberger Icon Wiltcher’s. We pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and which you are certainly entitled to expectWe will address these issues with our team to ensure improvements are made promptly. We hope you will consider giving us another chance to provide you with the exceptional stay you deserve. Thank you for bringing these concerns to our attention.Your sincerely,

Dear Mr. Stuart, Warm greetings from Steigenberger Icon Wiltcher's !On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback and warm comment. Our dedicated Team will be looking forward to welcoming you back in the future and remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team

Dear Madame, Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s. We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely,The Steigenberger Icon Wiltcher’s Team

Dear Mr. Ali,Warm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels. It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback.Steigenberger Hotels are committed to offer you the best quality services during your stay, so we thank you for sharing your impressions after your visit.Our dedicated Team will be looking forward to welcoming you back in the future and remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team

Dear Shatheshwaran, Warm greetings from Steigenberger Icon wiltcher's.On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much regret to have been informed of the disappointment as expressed pertaining to the services and facilities. On the outset, please accept our sincere apologies for the disappointment caused.Indeed, we are sorry to hear that we were unable to meet your expectations and to help you to solve your problem with the temperature in the room and the water.Rest assured that this is not the norm at Steigenberger Icon Wiltcher’s. We pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and which you are certainly entitled to expect. Your comments have since been shared with the team members involved to ensure corrective actions are taken and to prevent future recurrence.Our dedicated Team is already looking forward to ensuring your stay with us to be of notable success, providing a unique experience and offering us the opportunity to showcase our warm hospitability in the unrivalled comfort, warmth & luxury. With best regards,The Steigenberger Icon Wiltcher's Team

Dear Mr. Sameh, On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & our dedicated team very much thank you for your positive feedback and for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance. Once more, thank you very much for all your support towards the Steigenberger Icon Wiltcher’s.Sincerely yours,The Steigenberger Icon Wiltcher’s Team

Dear Mrs. Nadine,Warm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels. We are thrilled to hear that you had a great stay and appreciate your kind words about our hotel. We hope to have the opportunity to welcome you again soon in the city of Brussels and remain at your entire disposal should you require any assistance at all.Warm regards,The Steigenberger Icon Wiltcher's Team

Dear Madam, Warm greetings from Steigenberger Icon Wiltcher's.Let us size the opportunity to thank you for having choose the Steigenberger Icon Wiltcher’s during your recent stay in our capital. It was a real pleasure to welcome you to our establishment and we are delighted to hear that you had a pleasant time with us. Our dedicated team look forward to welcoming you again in the near future, and we remain at your entire disposal, could we be of any assistance at all.Best regards, The Steigenberger Icon Wiltcher’s Team

Dear Chetan,Warm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels.Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s. Our dedicated are delighted to hear that you enjoyed your stay with us.Our dedicated Team is already looking forward to welcoming you back in the Steigenberger Icon Wiltcher's and remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team

Cara Maria Da Graca,Saudações calorosas do Steigenberger Icon Wiltcher's. Antes de mais, aproveitamos a oportunidade para agradecer a escolha do nosso estabelecimento durante a sua recente estadia em Bruxelas.Estamos muito satisfeitos por saber que gostou da sua estadia connosco e esperamos recebê-la novamente no Steigenberger Icon Wiltcher's num futuro próximo.Com os melhores cumprimentos,A equipa do Steigenberger Icon Wiltcher's

Dear Mrs. Zahra Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our property to be excellent, our rooms to your liking, and our staff exemplary.We are especially delighted to know that Hanane was able to make your stay extra special, demonstrating our commitment to addressing any concerns promptly. Our team works hard to ensure our guests feel valued and comfortable throughout their time with us.It is great to hear that our location was convenient for you, close to shopping and historic sites. We strive to provide a well-rounded experience that combines comfort, convenience, and proximity to key attractions.We appreciate your kind words and the opportunity to host you. Should your travels bring you back to the European capital, we look forward to welcoming you once again for another memorable stay.Warm regards,

Dear Adalgisa,Warm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels. It has been a real pleasure to host you at our Property during your recent visit and we are delighted to know that you enjoyed your stay with us.It is a true reward to receive positive feedback from our valued guests. Therefore my team and I thank you for your kind words of praise. We are pleased to hear that you enjoyed your experience with us! that your expectations were metYour feedback on the hotel's comfort and the convenience of our strategic location exactly embodies that what we would like our guests to experience when staying with us and I thank you for highlighting this in your review.We will be looking forward to welcoming you back on your next visit to Brussels and remain at you entire disposal, could we be of any assistance at all.Yours sincerely,The Steigenberger Icon Wiltcher's Team

Dear Mr. MichaelThank you very much for your outstanding 5-star review! Your generous feedback is genuinely appreciated and serves as a great motivation for our team to continue delivering exceptional hospitality to all our guests.We hope to welcome you back for another incredible stay in the near future!Warm regards,

Dear valued guest, First of all, let us seize the opportunity to thank you for having chosen the Steigenberger Icon Wiltcher’s during your recent stay in Brussels.We are pleased to have read about your positive experience and to know that you mostly enjoyed the time spent with us. Your feedback is of great value as it helps us to improve our services, therefore, we would like to sincerely thank you for all your sympathetic and warm comments including the constructive remarks for improvements regarding the tea and communication between our staff which we have taken particular note of.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance. Once more, thank you very much for all your support towards the Steigenberger Icon Wiltcher’s. Sincerely,

Dear Mrs. Julie, On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent stay in Brussels.It is a true reward to receive positive feedback from our valued guests. We are pleased to hear that you enjoyed your experience with us! We will be looking forward to welcoming you back on your next visit to Brussels and we remain at your entire disposal, could we be of any assistance at all. With best regards,The Steigenberger Icon Wiltcher's

Dear Anas,Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’sAt Steigenberger, we strive to provide a superior service experience to every Guest; therefore your feedback is very important to usWhile we wish you had a better experience, we are glad to see that you overall enjoyed your stay with us.In the future, please, do not hesitate to contact our Team Members, available 24/7, they’ll save no effort in order to find a solution that would meet up with your satisfaction.Last but not least, we are looking forward to welcoming you back in the near future and we remain at your entire disposal, could we be of any assistance at all.Sincerely yours,The Steigenberger Icon Wiltcher's Team

Dear Mr. Gaute, On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much regret to have been informed of the disappointment as expressed pertaining to the services and facilities. On the outset, please accept our sincere apologies for the disappointment caused. At Steigenberger Icon Wiltcher’s, we strive to provide a superior service experience to every Customer; therefore, your feedback is very important to us.Besides, we would like to apologize for the Spa misunderstanding.Kindly be informed that our valued partner, Expedia clearly specifies the rules & the fees regarding the swimming pool access in the section "important information".* Facilities fee: EUR 35 per person, per day and includes use of: sauna; spa; swimming pool.* Guests under 18 years old are not allowed in the spa.Nevertheless, be certain that your comment has been reviewed by the Management.Once more, thank you for choosing Steigenberger Icon Wiltcher’s and for providing us with your valuable feedback.Our dedicated Team will be looking forward to welcoming you back in the future, giving us the opportunity to better serve you. Needless to mention that we remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team

Dear Sir/Madam Terri,Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s.We are pleased to hear that you enjoyed your experience with us! that your expectations were met.Last but not least, we are looking forward to welcoming you back in the near future and we remain at your disposal, could we be of any assistance at all.With best regards, The Steigenberger Icon Wiltcher’s Team

Dear Sir Allan,Thank you for taking the time to provide us with your valuable feedback about your stay in Steigenberger Icon Wiltcher’sWe would like to deeply thank you for the positive feedback regarding your stay in our Property.The Steigenberger Icon Wiltcher’s Team is already looking forward to welcoming you in the future and stay at your entire disposal.Best Regards,Chelsea & ChristopheGuest Relations

Dear Mister Olivier, On behalf of Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent visit in Brussels and for the review that you communicated to our attention.It has been a real pleasure to host you at our property during your stay and we appreciate you taking the time to submit your feedback.We are sorry that the experience did not meet your expectations. Please do not hesitate to contact our Guest Relations Team to provide us with further details regarding your concerns. Once more, we would like to thank you for your support towards the hotel and we hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear valued guest, Thank you for taking the time to provide us with your valuable review about your stay in Steigenberger Icon Wiltcher’sWe would like to deeply thank you for the positive feedback regarding your time in our Property.It is such a pleasure for us to know that you enjoyed your sojourn with us.Last but not least, we are looking forward to welcoming you back in the near future and we remain at your disposal, could we be of any assistance at all.Once more, thank you very much for all your support towards Steigenberger Icon Wiltcher’s.With best regards,

Dear Mrs. Laura, Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s. We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely,The Steigenberger Icon Wiltcher’s Team

Dear Madam, Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s. We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely,The Steigenberger Icon Wiltcher’s Team

Dear Myung-Ja, Thank you for taking the time to provide us with your valuable feedback about your stay in Steigenberger Icon Wiltcher’sWe would like to deeply thank you for the positive feedback regarding your stay in our Property.It is such a pleasure for us to know that you enjoyed your stay with us and furthermore that you took the time to recommend our hotel.Last but not least, we are looking forward to welcoming you back in the near future and we remain at your disposal, could we be of any assistance at all. Once more, thank you very much for all your support towards Steigenberger Icon Wiltcher’sWith best regards,

Dear Mister Arthur, Thank you for choosing Steigenberger Icon Wiltcher’s and for providing us with your valuable feedback.I very much regret to have been informed of the disappointment as expressed pertaining to the services and facilities. On the outset, please accept my sincere apologies for the disappointment caused. Rest assured that this is not the norm at Steigenberger Icon Wiltcher’s. We pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and which you are certainly entitled to expect. Your comments have since been shared with the team members involved to ensure corrective actions are taken and to prevent future recurrence.We can only hope that you would indulge us on this occasion and provide us with another opportunity to redeem ourselves. We look forward to welcoming you back when you are next in Brussels. Yours sincerely,

Dear Mr Michael, We would like to thank you for choosing the Steigenberger Wiltcher's during your recent stay in the heart of Brussels. It was a real pleasure to welcome you to our property and we were delighted to hear that you spent a pleasant time with us.Our teams were very sensitive to your compliments and we thank you warmly for them. We work passionately every day to offer you the best possible stay. We're delighted when we succeed!Last but not least, we look forward to welcoming you again in the near future. Best regards,

Dear Shintaro, Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s. We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely,

Dear Sir, Thank you for choosing the Steigenberger Icon Wiltcher's during your stay in Brussels & for taking the time to rate our Property.We are sorry that the experience did not meet your expectations.At Steigenberger, we strive to provide a superior service experience to every Guest; therefore your feedback is very important to us.In the future, please, do not hesitate to contact our Team Members, available 24/7, they’ll save no effort in order to find a solution that would meet up with your satisfaction.Otherwise, please provide us with further details in order for us to take all appropriate measures to address the issue or prevent future occurrence.Last but not least, we are looking forward to welcoming you back in the near future and we remain at your disposal, could we be of any assistance at all.Sincerely yours,The Steigenberger Icon Wiltcher's Team

Dear, Thank you for choosing Steigenberger Icon Wiltcher’s for you stay in Brussels.All of us are delighted to learn that you have fully appreciated all the aspects of your stay with us.Looking forward to welcoming you again in the near future.Warm regards,

Dear Sanam, On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our hotel during your stay in Brussels and for the warm and positive review.Your feedback on the hotel's comfort and the convenience of our strategic location exactly embodies what we would like our Guests to experience when staying with us and I thank you for highlighting this in your review.Our dedicated Team is looking forward to welcoming you back!Warm regards,

Thank you for sharing with us your last experience at the Steigenberger Icon Wiltcher’s. It’s always greatly appreciated when guests underline the high quality of our Team and the comfort of our rooms. As the Spa Aspria does not belong to our Property, we are obliged to comply with their own policy. However, we are delighted that you enjoyed your stay with us, and look forward to welcoming you back to Brussels! It would be a pleasure for all of us at to welcome you again! Warm regards,

Dear Mister Julian,It is such a pleasure for us to know that you enjoyed your stay in Brussels and furthermore that you took the time to recommend the Steigenberger Icon Wiltcher's!We are looking forward to extending you a hearty welcome back in the near future.Warm regards,

Dear Mrs.Miluska,It is such a pleasure for us to know that you enjoyed your stay in Brussels and furthermore that you took the time to recommend the Steigenberger Icon Wiltcher's!We are looking forward to extending you a hearty welcome back in the near future.Warm regards,

Dear Mister Rashed,It is such a pleasure for us to know that you enjoyed your stay in Brussels and furthermore that you took the time to recommend the Steigenberger Icon Wiltcher's!We are looking forward to extending you a hearty welcome back in the near future.Warm regards,

Dear Mrs. Lina,We are very grateful that you took some time to leave us a review about your recent stay. Detailed feedbacks such as yours allow us to review the global quality of service we offer to our Guests, and improve our services. The matters you have raised do not reflect the standards of quality we implement on a daily basis. Please accept our apologies for the inconvenience caused. Your review will be shared with our Management and Housekeeping Teams so we can focus on ensuring we maintain the high standards you expect as our Guest. We hope that you will consider returning, allowing us the opportunity to provide you a perfect experience at the Steigenberger Icon Wiltcher’s.Warm regards,

Daer Mister Sayer,It is such a pleasure for us to know that you enjoyed your stay in Brussels and furthermore that you took the time to recommend the Steigenberger Icon Wiltcher's!We are looking forward to extending you a hearty welcome back in the near future.Warm regards,

Dear Mrs. Vicky,It is such a pleasure for us to know that you enjoyed your stay with us and furthermore that you took the time to recommend the Steigenberger Icon Wiltcher's!We are looking forward to extending you a hearty welcome back in the near future.Warm regards,

Dear Mr. Yuval,Thank you for choosing Steigenberger Icon Wiltcher’s for you stay in Brussels.All of us are delighted to learn that you have fully appreciated all the aspects of your stay with us.Looking forward to welcoming you again in the near future.Warm regards,

Dear Kinh Luan,It is such a pleasure for us to know that you enjoyed your stay with us and furthermore that you took the time to recommend the Steigenberger Icon Wiltcher's!We are looking forward to extending you a hearty welcome back in the near future.Warm regards,

Dear Mrs. Valeska,Thank you for choosing the Steigenberger Icon Wiltcher’s for you stay in Brussels.All of us are delighted to learn that you have fully appreciated all the aspects of your stay with us.Looking forward to welcoming you again in the near future.Warm regards,

Dear Mrs. Sharareh,It is such a pleasure for us to know that you enjoyed your stay with us and furthermore that you took the time to recommend the Steigenberger Icon Wiltcher's!We are looking forward to extending you a hearty welcome back in the near future.Warm regards,

Dear Mister Bassam,Thank you for taking the time to share your review with us, even if we are deeply disappointed to read that your last experience at the Steigenberger Icon Wiltcher’s has not been entirely in keeping with your expectations.However, regarding the entrance for the Spa, since it is a private Club and not part of the hotel, we have to follow their company policy and a negotiated fee has been established for our hotel Guests.The main entrance to the Spa is directly connected with the Guests elevators (level zero) and it gives you access to: swimming pool, sauna, jacuzzi, swimming pool and fitness center.Our room service, as you well said, it not available 24/7 but is open everyday from 06 am to 01 am with a large choice of foods and drinks.We hope that you will consider returning, allowing us the opportunity to provide you a perfect experience at the Steigenberger Icon Wiltcher’s.Warm regards,

Dear Guest,Thank you for sharing with us your last experience at the Steigenberger Icon Wiltcher’s. We are always glad to read the feedback of our customers and we are very grateful that you took some time to leave us a review about your recent stay.What a pleasure to read that you enjoyed the room thanks to its large bathroom and comfort!Regarding the Special pillow “Lavender”, unfortunately it is the only one that we are missing from our Menu- victim of his own success!In addition, we very much regret if you were not able to speak with our Concierge Team even if the Reception desk is able at any time during the day.It is evident that we have fallen short of the expectation that we have set for ourselves and which you are certainly entitled to expect.We hope that you will consider returning, allowing us the opportunity to provide you a perfect experience at the Steigenberger Icon Wiltcher’s!Warm regards,