Ratings based on 274 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

vacation

Posted Jan 17, 2017
Pros: room layout/view and the exercise room
Cons: the aroma in the lobby was overpowering..... it wasn't unpleasant, just too much
Location: shopping in fine stores
visiting Brussels for the first time, loved being near all of the churches
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel. Great room and fantastic service

Posted Jan 16, 2017
Lovely hotel in central Brussels. Wine on the heavy side but great staff.
4 out of 5
Recommended
for Couples
by A verified traveler from London

Pleasant Stay

Posted Jan 6, 2017
Hello, Lovely Stay at The Hotel over New Years, it was a real shame there was no music in the bar on New Years Eve despite a full bar, it would have been nice to have some atmosphere!! Asides hotel staff were very accommodating during our trip, and the room was lovely, spacious and modern - although you could hear everything in the room next door!! Thank you.
2 out of 5
by A verified traveler from Turkey

Rude front desk staff

Posted Nov 29, 2016
I booked 2 nights, but stayed one night on '23 Nov 16' due to a travel change. I made room booking as "reserve now, pay later" option which allows such changes without paying the second night. The front desk lady she said they need to charge two nights, we couldn't agree, then the supervisor came over and repeated the same that they would charge two days even though I stayed one day because of Expedia booking. I objected politely that my reservation type and room was a refundable, cancellable room type, etc. We couldn't agree with the supervisor, I said that I would post a negative review on this, and he said this is blackmailing and unnecessarily raised his voice in front of other guests. Strangely enough they charged one night only. Rooms are great, location is good, but avoid having a dispute with front desk if you don't want to leave the hotel with a sour taste.
Comment from Hotel Management
Dec 19, 2016 by Digital Marketing Manager, Hotel Management
Dear Kadir, Many thanks for having taken the time to review your stay. It's a pity that the experience didn't live up to your expectations and we sincerely apologize for the inconveniences you encountered. I will not hesitate to pass this to the concerned departments so they can follow up on this. Customer satisfaction is extremely important to us so we highly regret not having you given that correct help. We hope this didn't overshadow your stay as we would love to welcome you again to offer you a better experience. In the hopes of hearing from you soon, the entire The Hotel team and myself wish you a great day. Kind regards, Max Decock Digital Marketing Manager The Hotel. Brussels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2016
Great stay, definitely recommend! Really friendly staff, nice rooms and good location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Brilliant stay and very reasonable price

Posted Nov 14, 2016
Pros: The room was wonderful and made the stay really worth while
Cons: Nothing. Everything was perfect. From the staff to the location.
Location: Very handy for the metro and for high end shops close by
Comment from Hotel Management
Nov 16, 2016 by Community Manager, Hotel Management
Dear, Many thanks for having taken the time to write down your comments. It's an absolute pleasure reading your review! We're happy to see that you have enjoyed your stay with us. In the hopes of welcoming you once again, the entire The Hotel team and myself wish you a very nice day. Kind regards, Max Decock Community Manager The Hotel. Brussels
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Beautifully designed hotel with very lovely staff

Posted Nov 13, 2016
Excellent stay--hotel is in a great location, within 10-15 minutes from grand place and many typical points of interest. The staff is very warm and attentive and the hotel itself is very posh. It helped that I was upgraded and got to experience one their superior rooms. You get a wonderful view of the city while working out in the fitness center!
Comment from Hotel Management
Nov 16, 2016 by Community Manager, Hotel Management
Dear Katherine, Many thanks for having taken the time to write down your comments. It's an absolute pleasure reading your review! We're happy to see that you have enjoyed your stay with us. In the hopes of welcoming you once again, the entire The Hotel team and myself wish you a very nice day. Kind regards, Max Decock Community Manager The Hotel. Brussels
4 out of 5
Recommended
for Business Travelers
by A verified traveler from London

Great stay

Posted Nov 9, 2016
Location: Great central location
Everything is brand new and very well designed but the walls seem thin and you can hear the bathroom from the next room.
Comment from Hotel Management
Nov 16, 2016 by Community Manager, Hotel Management
Dear Redmon, Many thanks for having taken the time to write down your comments. We're happy to see that you have enjoyed your stay with us. Thank you as well for your comment on the insonorisation. I will transfer it to the concerned department so they can follow up on this. In the hopes of welcoming you once again, the entire The Hotel team and myself wish you a very nice day. Kind regards, Max Decock Community Manager The Hotel. Brussels
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great hotel, would stay again.

Posted Nov 9, 2016
Pros: Everything was great!
Comfortable room, great building, fantastic location.
Comment from Hotel Management
Nov 9, 2016 by Community Manager, Hotel Management
Dear Oscar, What an absolute pleasure it is reading your review, many thanks for your kind words! We were thrilled to welcome you and are happy to you felt the same. In the hopes of welcoming you once again in the near future, the entire The Hotel team and myself wish you a very nice day. Kind regards, Max Decock Community Manager The Hotel. Brussels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 3, 2016
Pros: Water and coffee in room included
Location: Walking distance
Great location Fitness facility is very good Friendly staff
Comment from Hotel Management
Nov 9, 2016 by Community Manager, Hotel Management
Dear, What an absolute pleasure it is reading your review, many thanks for your kind words! We were thrilled to welcome you and are happy to you felt the same. In the hopes of welcoming you once again in the near future, the entire The Hotel team and myself wish you a very nice day. Kind regards, Max Decock Community Manager The Hotel. Brussels