Exterior

Reviews of The Hotel

4 out of 5
The Hotel
38 Boulevard de Waterloo, Brussels

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 1013 reviews" "
Rating 8 - Good. 268 out of 1013 reviews" "
Rating 6 - Okay. 75 out of 1013 reviews" "
Rating 4 - Poor. 35 out of 1013 reviews" "
Rating 2 - Terrible. 24 out of 1013 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!! Thank you!
Stayed 5 nights in Mar 2024
Response from Michelle Front Office Supervisor on Mar 23, 2024
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope that you will return on another occasion. Best wishes,MichelleFront Office Supervisor

8/10 Good

Nicholas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with excellent shower (and electric blinds). Great view. Breakfast very good but dinner menu pretty weird. Nice staff. Area is near the smart Louise shops but not far to walk (downhill) to old town. Next to metro.
Stayed 2 nights in Mar 2024
Response from Valerie, Front Desk Supervisor on Mar 20, 2024
Dear Sir, We appreciate that you took the time to share your experience with us.We are delighted to hear that you enjoyed the excellent shower with its electric blinds and the great view from your room. It is also wonderful to know that our breakfast met your expectations and that you found our staff to be pleasant. We appreciate your feedback on the dinner menu and understand that our unique offerings may not align with everyone's tastes. Rest assured that we are committed to providing high-quality culinary experiences and will take your comments into consideration. We are glad that our location served you well, being in close proximity to the fashionable Louise shops and within walking distance to the historic old town, as well as the convenience of the nearby metro.We hope to welcome you back. Best wishes,Valerie, Front Desk Supervisor

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so lovely and accomodating
Stayed 2 nights in Mar 2024
Response from Ben, Guest Experience Specialist on Mar 9, 2024
Dear Sir,Thank you for such a positive review of your stay.We are delighted you had a pleasant experience and appreciated our team members who strive to ensure you have the best experience possible.We look forward to seeing you again on any future visits you make to Brussels.Best wishes,Ben, Guest Experience Specialist

2/10 Terrible

Arno

Stayed 1 night in Mar 2024
Response from Michelle Front Office Supervisor on Mar 27, 2024
Geachte Arno,We betreuren het ten zeerste te horen over uw recente ervaring in ons hotel. Uw feedback is voor ons zeer belangrijk en we vinden het spijtig dat we niet aan uw verwachtingen hebben voldaan tijdens uw verblijf.Onze excuses voor het ongemak dat u heeft ervaren doordat u vanwege hoge bezettingsgraad in het hotel moest uitwijken naar een andere accommodatie. We begrijpen hoe frustrerend dit kan zijn en we bieden onze oprechte excuses aan voor het eventuele ongemak en de teleurstelling die dit heeft veroorzaakt.Wees ervan verzekerd dat we uw feedback serieus nemen en onze procedures zullen herzien om dergelijke situaties in de toekomst te voorkomen.We zouden graag de kans krijgen om het goed te maken en uw perceptie van ons hotel te verbeteren. We hopen op een nieuwe kans om u weer te mogen verwelkomen en u een betere ervaring te bieden.Met vriendelijke groet,Michelle Front Office Supervisor

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing, the view from the top is really nice. I would definitely come back to this hotel
Stayed 1 night in Feb 2024
Response from Michelle Front Office Supervisor on Mar 1, 2024
Dear Michael,It's a real reward to receive such a great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again on any future visits you make to Brussels.Best wishes,MichelleFront Office Supervisor

10/10 Excellent

Marc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and all very efficient! The Panorama Lounge for those who stay in deluxe/panorama rooms is brilliant, constantly refreshed and with stunning views over Brussels. Would highly recommend!
Stayed 3 nights in Feb 2024
Response from Michele, Front Office Supervisor on Feb 19, 2024
Dear Marc,Thank you for taking the time to review your stay.We are thrilled to hear that you found our staff to be great and efficient. It is gratifying to know that the Panorama Lounge provided you with stunning views and an experience worth recommending. The inclusion of refreshments and hot snacks as part of the room's amenities is something we take pride in, and we're glad you enjoyed it.We look forward to seeing you again on any future visits you make to Brussels.Best wishes,Michele, Front Office Supervisor

10/10 Excellent

Aneeka

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Michele, Front Office Supervisor on Jan 22, 2024
Cher hôte,Merci infiniment pour votre gentille appréciation de notre établissement.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Au plaisir de vous recevoir à nouveau,Michele, Front Office Supervisor

8/10 Good

varsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Dec 2023
Response from Ben, Guest Experience Specialist on Jan 12, 2024
Dear Varsha,Thank you for taking the time to review your stay.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to seeing you again soon.All the best,Ben, Guest Experience Specialist

10/10 Excellent

Grant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful New Year stay and visit. Panorama room was great and what an amazing view of the city and the NYE fireworks! Fantastic experience and would highly recommend hotel and city
Stayed 3 nights in Dec 2023
Response from Ben, Guest Experience Specialist on Jan 4, 2024
Dear Grant,Thank you for taking the time to review your stay.We are thrilled to hear that you enjoyed the Panorama room and its stunning view of the city, especially during the New Year’s Eve fireworks. Your high praise for the room cleanliness, hotel condition, service, and room amenities is greatly appreciated. It is wonderful to know that our efforts to provide guests with a memorable stay are recognized. The entire team strives to maintain the highest standards of service and it is rewarding to see these efforts reflected in your feedback.We look forward to seeing you again on any future visits you make to Brussels.Best wishes,Ben, Guest Experience Specialist

8/10 Good

Farouk

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ben, Guest Experience Specialist on Jan 2, 2024
Cher Farouk,Merci pour ce charmant commentaire !Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Ce fut une joie de vous recevoir et nous espérons vous revoir très bientôt,Ben, Guest Experience Specialist

10/10 Excellent

Cherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ben, Guest Experience Specialist on Jan 4, 2024
Dear Cheri,It was a pleasure to receive this great review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to seeing you again. Best wishes,Ben, Guest Experience Specialist

10/10 Excellent

Adrien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ben, Guest Experience Specialist on Jan 1, 2024
Cher Adrien,Merci pour ce charmant commentaire !Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Au plaisir de vous accueillir à nouveau,Ben, Guest Experience Specialist

8/10 Good

Yenjung

Stayed 1 night in Dec 2023
Response from Ben, Guest Experience Specialist on Jan 1, 2024
Cher hôte,Merci de partager l'expérience de votre séjour.Nous sommes ravis que vous ayez passé un agréable moment parmi nous.Encore tous nos remerciements !Au plaisir de vous revoir,Ben, Guest Experience Specialist

10/10 Excellent

Domenica

Stayed 1 night in Dec 2023
Response from Ben, Guest Experience Specialist on Dec 28, 2023
Dear Domenica,Please accept our thanks for your kind review regarding your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again soon.Best wishes,Ben, Guest Experience Specialist

8/10 Good

Jana

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice hotel walking distance from the old town and restaurants. Right in the middle of high end shopping, all stores within 1-2 min walk. Staff was attentive, but was hard to get them on the phone from the room, had to go to the lobby and ask them in person for a bathrobe. Spa area is small, well kept and cleaned often. Sauna gets nice city views too. Room was a bit noisy even with shades down, you can hear traffic.
Stayed 2 nights in Dec 2023
Response from Ben, Guest Experience Specialist on Dec 24, 2023
Dear Nathalie,Thank you for taking the time to share your review.We are happy that you enjoyed your visit and that our location was convenient for you.We regret to hear about any noise disturbances you may have experienced during your time with us. Please do not hesitate to request one of our back rooms which are ideal for our light sleepers.We hope that you will stay with us again in the future. Best wishes,Ben, Guest Experience Specialist

10/10 Excellent

Faith

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were amazing. Just breakfast I think they can do better.
Stayed 1 night in Dec 2023
Response from Ben, Guest Experience Specialist on Dec 24, 2023
Dear Nathalie,Thank you for taking the time to share your review.We are thrilled to hear that you found our staff amazing; we pride ourselves on providing impeccable service. Our team is also delighted to know that the cleanliness of our rooms, the condition of the hotel, and the amenities provided met your high standards. We regret that our breakfast offerings did not entirely meet your expectations. We offer a varied selection of fresh, tasty options, and we are continually striving to enhance our breakfast experience for all our guests. We appreciate your feedback as it is invaluable in helping us improve.We hope that we have the pleasure of welcoming you back in the future. Kindest regards,Ben, Guest Experience Specialist

6/10 Okay

CHRISTODOULOS

Stayed 3 nights in Dec 2023

8/10 Good

Shahrzad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ben, Guest Experience Specialist on Dec 20, 2023
Chère Shahrzad,Merci d'avoir pris le temps de rédiger ce commentaire sympathique.Nous sommes ravis que vous ayez passé un agréable moment parmi nous.Encore tous nos remerciements !Nous espérons vous revoir très bientôt pour un autre séjour réussi. Bien à vous,Ben, Guest Experience Specialist

8/10 Good

Dady

Stayed 1 night in Dec 2023
Response from Ben, Guest Experience Specialist on Dec 21, 2023
Cher Dady,Nous sommes ravis que vous ayez passé un agréable moment parmi nous.Encore tous nos remerciements !Nous espérons avoir la joie de vous revoir très prochainement parmi nous.Bien cordialement,Ben, Guest Experience Specialist

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great location for walking, modern, good value. Service wasn't great in the bar or room service. Terrible to try to get a taxi or Uber, your best bet is to go across the street to the apple store to flag one.
Stayed 4 nights in Dec 2023
Response from Ben, Guest Experience Specialist on Dec 18, 2023
Dear Guest,Many thanks for having taken the time to review your stay.We are delighted to hear you appreciated our prime location for exploring the city and found the modernity of our establishment and value to be satisfactory. Our team takes pride in maintaining the cleanliness and condition of our hotel, and it is gratifying to know that you rated these aspects highly.However, we are truly sorry to hear that your experience with the service at the bar and room service did not meet your expectations. We are committed to providing exceptional service and regret that we fell short in this instance. Moreover, we understand that arranging transportation can sometimes be challenging. The entire team really hope we can welcome you back on a future occasion.Ben, Guest Experience Specialist

10/10 Excellent

malita

Stayed 3 nights in Dec 2023
Response from Ben, Guest Experience Specialist on Dec 18, 2023
Dear Malita,Thank you for this kind review about your recent visit.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back.Best wishes,Ben, Guest Experience Specialist

10/10 Excellent

Robin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ben, Guest Experience Specialist on Dec 18, 2023
Cher Robin,Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Au plaisir de vous accueillir pour une autre expérience de qualité.Ben, Guest Experience Specialist

10/10 Excellent

Cyril

Stayed 1 night in Dec 2023
Response from Ben, Guest Experience Specialist on Dec 18, 2023
Cher Cyril,Merci pour cet aimable commentaire !Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Bien à vous,Ben, Guest Experience Specialist

8/10 Good

Amanveer Singh

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Nov 2023
Response from Ben, Guest Experience Specialist on Dec 14, 2023
Cher Singh,Tous nos remerciements pour ce commentaire positif.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous accueillir à nouveau,Ben, Guest Experience Specialist

10/10 Excellent

Olav Adrian

Stayed 1 night in Dec 2023
Response from Ben, Guest Experience Specialist on Dec 14, 2023
Dear Olav,Thank you for positively reviewing your time at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again on any future visits you make to Brussels.Best wishes,Ben, Guest Experience Specialist

10/10 Excellent

Molina

Stayed 3 nights in Dec 2023
Response from Ben, Guest Experience Specialist on Dec 14, 2023
Dear Guest, Thank you for taking the time to review your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again in the future. Best regards,Ben, Guest Experience Specialist

10/10 Excellent

Natnael

Stayed 2 nights in Dec 2023
Response from Ben, Guest Experience Specialist on Dec 14, 2023
Cher hôte,Merci beaucoup pour ce charmant commentaire sur notre établissement.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Ce serait un plaisir de vous revoir parmi nous,Ben, Guest Experience Specialist

8/10 Good

Pierre

Stayed 1 night in Dec 2023
Response from Ben, Guest Experience Specialist on Dec 14, 2023
Cher Pierre,Merci de nous faire part de votre retour d’expérience.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Bien à vous,Ben, Guest Experience Specialist

8/10 Good

T

Stayed 2 nights in Dec 2023
Response from Ben, Guest Experience Specialist on Dec 14, 2023
Cher hôte,Merci pour ce charmant commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons avoir l'opportunité de vous recevoir de nouveau parmi nous. Bien cordialement,Ben, Guest Experience Specialist

10/10 Excellent

Irina

Stayed 3 nights in Dec 2023
Response from Ben, Guest Experience Specialist on Dec 14, 2023
Dear Irina, thank you for taking the time to share your experience at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be our pleasure to have you return on another occasion. Very best wishes,Ben, Guest Experience Specialist

10/10 Excellent

Zolaika

Stayed 1 night in Dec 2023
Response from Ben, Guest Experience Specialist on Dec 11, 2023
Bonjour hôte,Merci d'avoir pris le temps de nous faire part de votre avis.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous recevoir à nouveau,Ben, Guest Experience Specialist

10/10 Excellent

Sylvia

Stayed 4 nights in Dec 2023
Response from Ben, Guest Experience Specialist on Dec 11, 2023
Bonjour Sylvia,Merci d'avoir pris le temps de rédiger ce charmant commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons vous revoir bientôt.Ben, Guest Experience Specialist

8/10 Good

Andrew

Stayed 1 night in Dec 2023
Response from Ben, Guest Experience Specialist on Dec 11, 2023
Dear Andrew,Thank you so much for your positive feedback following your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again on any future visits you make to Brussels.Best wishes,Ben, Guest Experience Specialist

4/10 Poor

Vincent

Stayed 3 nights in Dec 2023
Response from Ben, Guest Experience Specialist on Dec 11, 2023
Bonjour Vincent,Nous sommes désolés que les prestations durant votre séjour n'aient pas été à la hauteur de vos attentes.Votre satisfaction reste notre objectif premier. N'hésitez pas à nous faire part durant votre séjour de vos remarques afin que nous puissions intervenir au plus vite et au mieux.Au plaisir de vous recevoir à nouveau pour un séjour 100% réussi,Ben, Guest Experience Specialist

8/10 Good

Lucia

Stayed 2 nights in Dec 2023
Response from Ben, Guest Experience Specialist on Dec 28, 2023
Chère Lucia,Merci d'avoir partagé votre expérience chez nous.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir prochainement.Ben, Guest Experience Specialist

8/10 Good

Claes

Stayed 1 night in Dec 2023
Response from Ben, Guest Experience Specialist on Dec 7, 2023
Dear Claes,Thank you very much for this positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again on any future visits you make to Brussels.Best wishes,Ben, Guest Experience Specialist

10/10 Excellent

Richard

Stayed 1 night in Dec 2023
Response from Ben, Guest Experience Specialist on Dec 7, 2023
Beste Richard,Heel erg bedankt voor uw mooie score!Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Met warme groeten en graag tot een volgende keer,Ben, Guest Experience Specialist

10/10 Excellent

nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ben, Guest Experience Specialist on Dec 5, 2023
Dear Nicholas,Thank you for this kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again on any future visits you make to Brussels.Best wishes,Ben, Guest Experience Specialist

10/10 Excellent

Peter

Stayed 1 night in Dec 2023
Response from Ben, Guest Experience Specialist on Dec 5, 2023
Beste Peter,Hartelijk dank voor deze fijne beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hopelijk tot ziens,Ben, Guest Experience Specialist

10/10 Excellent

Kristen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel
Loved this hotel. Easy self check in but staff there to help you if needed. Beautiful view from what I think was 22 floor. I liked that we were given the opportunity to upgrade the room a few days before. Easy walk down into the main part of Brussels. Not a lot of privacy for the bathroom but we managed.
Stayed 2 nights in Oct 2023
Response from Ben, Guest Experience Specialist on Dec 4, 2023
Dear guest,Thank you for taking the time to share your review.We are delighted that the self check-in process met your expectations and that our staff was on hand to offer assistance as needed. Thank you for acknowledging the stunning views from your room on the 22nd floor; our guests often tell us how much they enjoy the unique vistas over Brussels. It pleases us to hear that the option to upgrade your room enhanced your stay, and that you found our location convenient for exploring the heart of Brussels.We understand that the open-plan bathroom design may not be to everyone's preference, and we appreciate your adaptability in this matter. Our aim is to provide a blend of style and comfort, and we apologize if any aspect did not fully meet your expectations.We hope to have the pleasure of seeing you again in the future. Kind regards,Ben, Guest Experience Specialist

10/10 Excellent

Tasneem

Stayed 4 nights in Nov 2023
Response from Ben, Guest Experience Specialist on Dec 20, 2023
Chère Tasneem,Merci pour cette excellente appréciation.Nous sommes ravis que vous ayez passé un agréable moment parmi nous.Encore tous nos remerciements !Au plaisir de vous recevoir à nouveau,Ben, Guest Experience Specialist

10/10 Excellent

Henrik

Stayed 2 nights in Nov 2023
Response from Ben, Guest Experience Specialist on Dec 18, 2023
Dear Henrik,Thank you for taking the time to share your feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again on any future visits you make to Brussels.Best wishes,Ben, Guest Experience Specialist

10/10 Excellent

James

Stayed 2 nights in Nov 2023
Response from Ben, Guest Experience Specialist on Dec 18, 2023
Cher James,Merci pour ce commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.J'espère avoir le plaisir de vous recevoir à nouveau très prochainement,Ben, Guest Experience Specialist

6/10 Okay

Frederic

Stayed 2 nights in Nov 2023
Response from Ben, Guest Experience Specialist on Dec 18, 2023
Cher Frédéric,Nous sommes navrés que votre séjour parmi nous n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser la qualité de nos prestations.Votre satisfaction est notre principal objectif.Nous espérons avoir la joie de vous revoir chez nous.Bien à vous,Ben, Guest Experience Specialist

10/10 Excellent

Rachel

Stayed 2 nights in Nov 2023
Response from Ben, Guest Experience Specialist on Nov 22, 2023
Bonjour Rachel, Nous vous remercions d'avoir pris le temps de partager vos impressions avec nous.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous serions ravis de vous revoir parmi nous. Bien à vous,Ben, Guest Experience Specialist

8/10 Good

Adam

Stayed 1 night in Nov 2023
Response from Ben, Guest Experience Specialist on Nov 22, 2023
Bonjour Adam,Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous recevoir à nouveau,Ben, Guest Experience Specialist

10/10 Excellent

Katrina

Stayed 1 night in Nov 2023
Response from Ben, Guest Experience Specialist on Nov 16, 2023
Dear Katrina,Thank you for this kind review about your recent visit.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again on your next stay.Best wishes,Ben, Guest Experience Specialist

8/10 Good

MARICARMEN, MIAMI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, nice spacious room with gorgeous view. Loved the size of the room, bathroom was also spacious, and the shower was great! Breakfast was very good, staff was helpful, courteous and very friendly. Did not enjoy the loud noise from apparently a club across the hotel on Saturday night. Very loud music until 2:30 am.
Stayed 3 nights in Nov 2023
Response from Ben, Guest Experience Specialist on Nov 15, 2023
Dear Guest,Thank you for taking the time to share your review.We are delighted to hear that you enjoyed the spacious room, gorgeous view, and our well-appointed bathroom. It is great to know that our breakfast and friendly staff also contributed to a pleasant stay for you.We apologize for the inconvenience caused by the noise from the nearby club on Saturday night. We understand how important a good night's sleep is for our guests and we will continue to work on improving the overall guest experience. Your feedback is valuable to us and we appreciate your understanding.It would be a pleasure to have you return in the future.Our very best regards,Ben, Guest Experience Specialist

8/10 Good

Julie

Stayed 13 nights in Oct 2023
Response from Ben, Guest Experience Specialist on Nov 16, 2023
Beste Julie,Dank u voor uw mooie beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We kunnen niet wachten u opnieuw te mogen verwelkomen.Met vriendelijke groet,Ben, Guest Experience Specialist

10/10 Excellent

Pierre Marc

Stayed 1 night in Nov 2023
Response from Ben, Guest Experience Specialist on Dec 4, 2023
Cher Pierre.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir parmi nous,Ben, Guest Experience Specialist