Ratings based on 949 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia.

An outstanding hotel.

Posted Jul 20, 2017
Pros: The hotel has apparently been renovated (or so we were told). The hotel is excellently presented and very modern.
Cons: Nothing to be improved at the hotel.
Location: Excellent location with major attractions within walking distance. Great public transport almost at the front door.
The hotel has excellent facilities. The room we had was exceptional and the staff were friendly and always helpful. I can't speak too highly of this hotel. We would not go past it should we go back to Brussels.
4 out of 5
Recommended
for Everyone
by A verified traveler from Redwood City, CA

Tall hotel around high end stores.

Posted Jul 17, 2017
Pros: It was clean, close to public transit and high end shops.
Cons: The room was warm and the AC would not cool past a certain temperature. Also, the AC made a random sound every couple of minutes that kept me awake.
This hotel is the tallest building in the area. You can pretty much see it from wherever you are, so it's hard to get lost. It's in walking distance of lots of high end stores as well as the Grand Palace and touristy areas.
Comment from Hotel Management
Jul 19, 2017 by Digital Marketing Manager, Hotel Management
Dear Tony, Many thanks for your detailed feedback. We're very happy to see that you have enjoyed your stay with us and that you liked our location as well as the cleanliness. Thank you as well for your comment on the AC, I'll make sure to pass this on to the concerned department so they can follow up on this. In the hopes of welcoming you once again, the entire The Hotel team wishes you a very nice day. Kind regards, Max
4 out of 5
by A verified traveler from Dublin, Ireland

Strange rooms

Posted Jul 12, 2017
Pros: Nice views of the city Within walking distance of some nice restaurants Good public transport links nearby
Cons: Price of food and drink would definitely stop me going back. Staff could do with being a bit more polite for sure
Location: Manneken Pis MOOF Musuem Jardin du Mont des Arts Royal Palace of Brussels European Parliament
The bedroom has a very strange design feature. The wall between the bathroom and the rest of the room is non existent bar a sliding mirror. The shower and toilet are separated by glass partitions which share a door between them. Doesn't exactly afford a lot of privacy in the bathroom. The rooms definitely felt a bit small and compact compared to other hotels. Apart from that, the room was modern and tidy with very comfortable beds and half decent views of the city. The hotel is very expensive for food and drink so we didn't eat in the hotel at all during out stay. Plenty of nice reasonably priced restaurants and bistros in the area. The staff didn't come across as very friendly during out stay and the lobby of the hotel seems more like a shop with display cases of jewelry, suits and crockery scattered around. On check out we were surprised that we had to pay a "City Tax" could this not have been incorporated into the price of the hotel instead of demanding it upon checkout. Definite Notions.
Comment from Hotel Management
Jul 13, 2017 by Digital Marketing Manager, Hotel Management
Dear, Thank you very much for this review, it is with this type of feedback that we can keep on improving our services. We're disappointed to see that our room layout as well as restaurant prices weren't to your liking, our apologies for this. It is true that we have plenty of nice restaurants in our neighbourhood, so I hope you found a nice one! The city tax is unfortunately something that is imposed by the city of Brussels and is out of our control. We hope that you were able to enjoy your stay with us nonetheless and thank you once again for your detailed feedback. Hope to be able to welcome you once again. Kind regards, Max Decock
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 11, 2017
Excellent views, sauna and rooms. Loved the hotel, will be going back!
Comment from Hotel Management
Jul 13, 2017 by Digital Marketing Manager, Hotel Management
Dear, Many thanks for your feedback. It's an absolute pleasure to see that you have enjoyed your stay with us and that you liked our rooms as well the view. We already look forward to having you over again and we wish you a very nice day. Kind regards, Max Decock
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Central Hotel.

Posted Jul 3, 2017
Great location right on the High Street Shopping strip. This hotel is also only a 10 min walk to the Grand Palace. There are many attraction on the way though. Excellent service and great views.
Comment from Hotel Management
Jul 13, 2017 by Digital Marketing Manager, Hotel Management
Dear, Many thanks for your feedback. It's an absolute pleasure to see that you have enjoyed your stay with us and that you liked our service as well the location. In the hopes of welcoming you once again, the entire The Hotel team and myself wish you a very nice day. Kind regards, Max Decock
5 out of 5
Recommended
for Everyone
by A verified traveler

Incredible Hotel; Great Location!

Posted Jul 2, 2017
Pros: Location. Breafkfast. The vip expedia free upgrade!.
Cons: nothing,
Location: Grand Place, many government buildings.
All experience were good, we had an incredible assistance of Boris helped as a lot! thanks!
Comment from Hotel Management
Jul 13, 2017 by Digital Marketing Manager, Hotel Management
Dear Germano, Many thanks for your feedback. It's an absolute pleasure to see that you have enjoyed your stay with us and that you liked our breakfast as well the upgrade. In the hopes of welcoming you once again, the entire The Hotel team and myself wish you a very nice day. Kind regards, Max Decock
2 out of 5
Recommended
for Business Travelers
by A verified traveler

Central hotel and close to metro

Posted May 23, 2017
Pros: The quality of the renovated rooms
Cons: Nothing
Location: Good location
I have stayed at this hotel on a number of occasions and it provides a consistent level of service
Comment from Hotel Management
May 30, 2017 by Max Decock, Hotel Management
Dear, thank you for having shared your feedback and for your loyalty. We are so happy that your stay went up to your expectations. We would be more than happy to welcome you back. Have a nice day. Max Decock
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Great location walkable to anywhere of interest

Posted May 8, 2017
Pros: Location and modern feel great staff
Cons: Rooms need an iron and ironing board and breakfast needs a better system of table allocation as was a free for all looking for an empty table
Very pleasant staff great room and view over city. Very bright room with modern amenities and very comfortable beds. Only think lacking was an iron and ironing board.
Comment from Hotel Management
May 9, 2017 by Digital Marketing Manager, Hotel Management
Dear Paul, Thank you very much for your kind words, we highly appreciate your targeted feedback. These pointers will help us improve our customer experience. We're glad to see that you have enjoyed your stay and that you liked the location as well as our staff. Regarding the iron, this is available upon request but I'm pleased to say that we will install this in most of our rooms during the next few months. In the hopes of hearing from you soon, I wish you a very nice day. Kind regards, Max Decock
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent location

Posted May 7, 2017
Pros: Location and facility of the hotel
THE HOTEL located in a very good location which only need 5 min walk to some major museum. and around 10-15 min walk to Grand Place. Furthermore, if you like shopping, there are many shops nearby.
Comment from Hotel Management
May 9, 2017 by Digital Marketing Manager, Hotel Management
Dear, Thank you very much for your kind words, we highly appreciate your feedback. We're happy to hear that you have enjoyed your stay with us and that you liked our location and facilities. In the hopes of hearing from you soon, I wish you a very nice day. Kind regards, Max Decock
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Well-positioned and modern hotel

Posted Apr 21, 2017
Return to a personal favourite. Good rooms and great access to where I needed to be.
Comment from Hotel Management
Apr 27, 2017 by Max Decock, Hotel Management
Dear David, Thank you for your feedback. So happy to know that you love to come to The Hotel and enjoy our rooms. We are looking forward to welcoming you back :-) Have a nice day, Max Decock