Ratings based on 691 Verified Reviews

3.4 out of 5
70% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by Monika

Posted Jan 26, 2017 on Hotels
It was a nice room with small kitchen. The only thing missing was kettle. Shower curtains weren't too clean. The hotel is in good distance from the city centre and it seemed like pretty safe area.
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
Dear Monika, Thank you for taking the time to tell us about your unfortunate experience in our hotel. We always appreciate comments from our customers so we can serve you better. Looking forward to welcome you again in Theater Hotel Brussels. Warm regards, Guest Relations
3 out of 5
by A verified traveler

Posted Dec 9, 2016 on Hotels
There were few girls from "relax" industry on the street)
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Dear Sir/Madam, Thank you for your score! We will be happy to have you as our guest in the future. Warm regards, Guest Relations
3 out of 5
by A verified traveler

Posted Nov 12, 2016 on Hotels
Good location but noisy upstairs when they walk
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Dear Sir/Madam, Thank you for your reviews and score! We are happy that you liked our location and it will be our pleasure to welcome you again in the future. Warm Regards, Guest Relations
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Posted Oct 6, 2016
Pros: Amenities and cleanliness. The hotel staff was really helpful.
Cons: The place is a little shady at night and thus venturing out at night did not feel right for me and my family.
Location: Hotel is well connected by the Nord Train Station and Yser metro station . The central part of the city is accessible by foot and easy to find thus.
Comment from Hotel Management
Oct 12, 2016 by Guest Relations, Hotel Management
Dear R, Thank you for taking the time to review our property! We are happy to know that you liked our hotel and will be happy to welcome you again. Warm Regards, Guest Relations
4 out of 5
by A verified traveler

Good value room

Posted Oct 5, 2016 on Hotels
Great room and bathroom - although location a little bit dodgy. Also had kitchen facilities but only had one small frypan and six plates. Nothing of anything else no cutlery or anything. Check in extremely late and when tried arriving earlier to leave our bags the staff were very rude. Overall good value room for price though.
Comment from Hotel Management
Oct 12, 2016 by General Manager, Hotel Management
Dear Sir/Madame, Thank you very much for taking the time to review our property. Your input,and the feedback from all our guests is vitally important to us and we always want guest expectations to be met and exceeded. Per your comments we have taken the appropriate measures to avoid such issues from happening again. Warm Regards, Guest Relations
2 out of 5
by A verified traveler

Posted Sep 30, 2016 on Hotels
Not to be repeated in this place.
Comment from Hotel Management
Oct 4, 2016 by General Manager, Hotel Management
Dear Sir/Madam, We are very disappointed to read of your experience during your stay. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, We do extend it with all sincerity and certainly empathize regarding the points you mention in your review. Please accept our apologies and I hope that this has not put you off a return stay with us again. Warm Regards, Guest Relations
3 out of 5
by A verified traveler from NW

Good, but smoke-filled room, and no A/C or fan

Posted Sep 14, 2016
Cigarette smoke seeped into our room all day and night because of the hotel's smoking patio/courtyard. It's pretty noisy too because people drink there until around 2am. Other than that, the staff are very nice, great shower, great wifi, clean, easy 15/20 minute walk to the tourist area, 15 min walk to train station, grocery stores nearby, breakfast not included, lots of stairs/no elevator, no A/C or fan- it was pretty hot in out room, even at night. Make sure you eat lots of Liege waffles in Brussels - they're the best!
Comment from Hotel Management
Sep 15, 2016 by Guest Relations, Hotel Management
Dear ExpatMBK, Thank you for sharing your feedback with us. We would like to assure you that all of the points mentioned in your review have been addressed to our Management Team. We will look into the problem caused your concern and take it with utmost priority. Guest satisfaction is very important to us and we constantly strive to improve the quality of our services. It would be our pleasure to welcome you again as our guest in the near future to show you our improvements. Warm Regards, Guest Relations
5 out of 5
by Zoltan from Budapest

Brussels centre hotel

Posted Jul 27, 2016 on Hotels
The Hotel Theater was a good choice, it is in walking distance to Brussels center. We got a suite in an other house in the street, had to walk for the (perfect) beakfast (30 m...). The suite was clean, all comfort, but too soft beds. Cleaning was correct.
Comment from Hotel Management
Aug 1, 2016 by Guest Relations, Hotel Management
Dear Zoltan, We would like to thank you for choosing Theater Hotel Brussels for your recent stay. We are happy to know that you enjoyed our room comfort and breakfast. Guest satisfaction is very important to us and we constantly strive to improve the quality of our services. Looking forward to welcome you again as our guest in the near future. Warm Regards, Guest Relations
3 out of 5
by Bach from germany

Good location and covenient

Posted Jul 18, 2016 on Hotels
We booked a room for three people and it turns out more than our expectation. It is just 10 minutes walking from the North station. We arrived by Flixbus and it is very easy to find the direction. Here are things we don't like: 1. The lift was under repair at the moment we arrived (the ground floor is 0) 2. The bathroom cannot be locked 3. The fridge cannot be closed completely Here are things we like: 1. There is kitchen 2. The location of the hotel is good. Close to mini-market (Carre four), metro, station 3. The hotel is in a quite area Some tips for you: 1. Bring some oils for cooking 2. The hotel is in the red light area, so girls should not stand outside alone
Comment from Hotel Management
Jul 21, 2016 by Guest Relations, Hotel Management
Dear Bach, Thank you for taking the time to share your review with us. We are glad to know that you enjoyed our location and room facilities and equipment. We would like to assure you that we have taken the remarks that you have made into consideration. Guest satisfaction is very important to us and we constantly strive to improve the quality of our services. Looking forward to welcome you again as our guest in the near future. Warm Regards, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from KI

Very clean nice hotel

Posted Jul 2, 2016
It was just like the pictures, very clean and nice. The only point was there wasn't any lift so we had to use the stairs up to 4 th or 5 th floor(the top floor). Other than that nothing to complain.
Comment from Hotel Management
Jul 7, 2016 by Guest Relations, Hotel Management
Dear Millie, Thank you for taking the time to share your comment with us. We are glad to know that you enjoyed your stay at our hotel, in particular our cleanliness and room comfort. Guest satisfaction is very important to us and we constantly strive to improve the quality of our services. Looking forward to welcome you again as our guest in the near future. Warm Regards, Guest Relations