Terrace/patio

Reviews of Thon Hotel Bristol Stephanie

4 out of 5
Thon Hotel Bristol Stephanie
Avenue Louise 91-93, Brussels

Reviews

9.4

Exceptional

Rating 10 - Excellent. 689 out of 1006 reviews" "
Rating 8 - Good. 265 out of 1006 reviews" "
Rating 6 - Okay. 39 out of 1006 reviews" "
Rating 4 - Poor. 9 out of 1006 reviews" "
Rating 2 - Terrible. 4 out of 1006 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marcelle, Fuquay Varina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is excellent in every way. Specially the customer service, they go far and beyond to make you feel good. I recommend this hotel to everyone. We stayed with our 2 kids and they said the hotel was the highlight of our trip. The rooms and bathrooms are big not was you would get in Europe and very comfortable.
Stayed 2 nights in Mar 2024
Response from Wesley Langerak, General Manager on Mar 12, 2024
Dear Marcelle,Please accept our thanks for your kind review regarding your stay.We're delighted to hear that our customer service exceeded your expectations and that our spacious rooms contributed to making your stay comfortable. It's wonderful that your children found our hotel to be the highlight of your trip; our team strives to create memorable experiences for guests of all ages. Rest assured, we consistently aim to maintain our high standards in room cleanliness and hotel conditions to ensure guest satisfaction.We look forward to welcoming you back for another excellent experience! Kind regards,Wesley Langerak, General Manager

10/10 Excellent

Sheida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and friendly helpful staff. Good size room.
Stayed 3 nights in Feb 2024
Response from Wesley Langerak, General Manager on Feb 19, 2024
Dear Guest,Thank you for sharing the review of your stay with us.We're delighted to hear that you enjoyed our prime location and found your room to be spacious and clean. Our team is also thrilled that you recognized their efforts to provide helpful and friendly service. It's rewarding to know that our commitment to maintaining a high standard of cleanliness and guest satisfaction is appreciated.We look forward to welcoming you back for another excellent experience! Kind regards,Wesley Langerak, General Manager

10/10 Excellent

carolyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room and wonderful breakfast!
Stayed 1 night in Feb 2024
Response from Wesley Langerak, General Manager on Feb 15, 2024
Dear Carolyn,Thank you for taking the time to share your experience with us.We're thrilled to hear you enjoyed your room and that our breakfast selection impressed you; our team takes pride in offering a varied and sustainable breakfast buffet. It's wonderful that you found the room immaculate and that our service met your expectations. We continually strive to provide comfortable and well-appointed accommodations for our guests.We look forward to welcoming you back for another wonderful stay. Warm regards,Wesley Langerak, General Manager

10/10 Excellent

Axel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place, great personel!
Stayed 2 nights in Feb 2024
Response from Wesley Langerak, General Manager on Feb 10, 2024
Dear Axel,Thank you for taking the time to share your opinion with us.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be a pleasure to have you return in the future. Best regards,Wesley Langerak, General Manager

10/10 Excellent

Vicken

Liked: Cleanliness
Response from Jeremy Hillegeer, Directeur général on Jan 28, 2024
Cher Hôte,Mille mercis à vous pour ce retour positif.Nous sommes contents que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous recevoir pour un nouveau séjour de qualité,Jeremy Hillegeer, Directeur général

10/10 Excellent

Harry

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The only critique was that some walls were thin so people in other rooms could be heard quite easily. Apart from that, our stay was great.
Stayed 3 nights in Dec 2023
Response from Jeremy Hillegeer, General Manager on Jan 24, 2024
Dear Harry,Please accept our thanks for this review following your experience at our hotel.We're delighted to hear that you found the cleanliness of our rooms to be impeccable and that you received excellent service from our team. Your satisfaction with the amenities provided in the rooms is also much appreciated. We are, however, sorry to hear about the noise issue you experienced. Our hotel continuously strives to provide a peaceful environment, and we have invested in soundproofing measures such as triple-glazed windows and soundproofed walls to enhance our guests' comfort. We regret if these were not sufficient in your case.We hope to welcome you back. Best wishes,Jeremy Hillegeer, General Manager

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Staff that assisted me were very friendly. Room was as pictures online. Hotel is short distance from many restaurants, stores, and bars. I would stay here again for sure.
Stayed 5 nights in Jan 2024
Response from Jeremy Hillegeer, General Manager on Jan 31, 2024
Dear Wendy,Thank you for taking the time to let us know your opinion of your recent stay.We're thrilled to hear that our team provided you with friendly service and that the room met your expectations, reflecting the high standards we strive for. It's wonderful to know that our location, conveniently close to a variety of dining and shopping options, added value to your stay. Your satisfaction is our top priority, and we're delighted that you're considering us for your future visits.We look forward to welcoming you back for another excellent experience! Kind regards,Jeremy Hillegeer, General Manager

10/10 Excellent

Dyrette

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive, friendly and helpful staff Awesome breakfast Comfortable bed Clean rooms and great facilities Convenient in a very good location. It is definitely worth staying here. I will recommend and return to this hotel whenever I'm in Brussels again.
Stayed 1 night in Aug 2023
Response from Jeremy Hillegeer, General Manager on Jan 11, 2024
Dear Dyrette,Thank you for this great review.We're thrilled to hear that our attentive staff made a positive impression and that you enjoyed the breakfast offerings, a feature we take great pride in. It's also rewarding to know that the comfort of our beds contributed to a pleasant stay and that our commitment to cleanliness and providing great facilities met your expectations. Your recognition of our hotel's convenient location underscores our pleasure in being able to offer our guests a great location in Brussels for their stay.Your kind recommendation is greatly appreciated.We look forward to welcoming you back. Best wishes,Jeremy Hillegeer, General Manager

10/10 Excellent

Fady, Accra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Jeremy Hillegeer, Directeur général on Jan 9, 2024
Cher Fady,Merci pour votre sympathique commentaire.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes.Votre satisfaction fait notre plus grand bonheur.Bonne année 2024 et au plaisir de vous recevoir à nouveau,Jeremy Hillegeer, Directeur général

8/10 Good

Patrick, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay near Porte Louise.
Stayed 1 night in Dec 2023
Response from Jeremy Hillegeer, General Manager on Jan 8, 2024
Dear Patrick,Thank you for sharing your experience with us.We are delighted to hear that you appreciated our great location.We look forward to the opportunity to welcome you back in the near future.Best wishes for 2024!Jeremy Hillegeer, General Manager

8/10 Good

Juliet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Jeremy Hillegeer, General Manager on Jan 4, 2024
Dear Juliet,Thank you for this positive review of your stay.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.We look forward to welcoming you back for another excellent experience and wish you a Happy New Year! Kind regards,Jeremy Hillegeer, General Manager

10/10 Excellent

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jeremy Hillegeer, General Manager on Jan 2, 2024
Dear Lindsay,Thank you very much for this kind review.We are glad you had an enjoyable stay at our hotel.We would love to welcome you back on another occasion. Best wishes for the holiday season,Jeremy Hillegeer, General Manager

10/10 Excellent

scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern decor , nice staff
Stayed 4 nights in Dec 2023
Response from Jeremy Hillegeer, General Manager on Dec 24, 2023
Dear Scott,Thank you for such a positive review.We are delighted to hear that we met your expectations.We would love to welcome you back on another occasion. Warmest wishes for the holiday season!Jeremy Hillegeer, General Manager

10/10 Excellent

Ellis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay in a lively area.
Excellent check in, nice treat to have a voucher for a free drink in the bar. Very good sized room, very comfortable bed and nice bathroom with shower over bath. In the end didn’t use the sauna, it’s been a long day. Included breakfast was very good with lots of choice. All in all a great stay.
Stayed 1 night in Dec 2023
Response from Jeremy Hillegeer, General Manager on Dec 11, 2023
Dear Ellis,Thank you for sharing this lovely review.We are thrilled to hear that you enjoyed your check-in experience and the complimentary voucher for our bar. It's also wonderful to know that the size and comfort of your room met your expectations, along with the bathroom facilities. Furthermore, our team is particularly proud of our diverse breakfast offerings and is glad you found it to be very good with plenty of choices. We appreciate your positive feedback and are delighted that these aspects contributed to a great stay.We look forward to welcoming you back for another excellent experience!Kind regards,

8/10 Good

Kwasi A

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good.
Very good choice of a hotel. Friendly welcome, efficient check in. Clean and spacious room made the stay perfect. Location is great. Will definitely stay there again.
Stayed 1 night in Dec 2023
Response from Jeremy Hillegeer, General Manager on Dec 11, 2023
Dear Kwasi,Thank you very much for this kind review.It's wonderful to hear that your check-in process was efficient and you received a friendly welcome, as our team always strives to provide a warm and efficient service. We're delighted that the cleanliness and spaciousness of our rooms contributed to a perfect stay for you. Our central location is indeed one of the aspects we are very proud of, offering guests convenience and proximity to many attractions and shopping areas.It would be a pleasure to have you return in the future. Best regards,

10/10 Excellent

Henrietta

Stayed 2 nights in Nov 2023
Response from Jeremy Hillegeer, General Manager on Dec 11, 2023
Dear Henrietta,Please accept our thanks for your kind review regarding your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back for another excellent experience! Kind regards,Jeremy Hillegeer, General Manager

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jeremy Hillegeer, General Manager on Dec 7, 2023
Dear Rafael,Thank you for your review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.It would be a pleasure to have you return in the future. Best regards,Jeremy Hillegeer, General Manager

10/10 Excellent

Kiran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and cosy, pleasant and helpful staff.
Stayed 2 nights in Dec 2023
Response from Jeremy Hillegeer, General Manager on Dec 5, 2023
Dear Kiran,We're delighted to hear that you enjoyed your stay with us. Thank you for taking the time to share your experience.It's wonderful to learn that you found our hotel comfortable and cosy; we take pride in offering spacious rooms paired with a welcoming atmosphere.We're also glad that you appreciated the helpfulness of our team, aiming to provide the best service possible.Furthermore, your satisfaction with the room cleanliness is a testament to our dedicated housekeeping team's thorough work.We look forward to welcoming you back for another enjoyable stay with us.Warm regards,Jeremy Hillegeer, General Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
This is one of the best hotels I have stayed in. Modern and clean and the staff are all so friendly and helpful, from those on reception, to the bar staff. If I ever come to Brussels again I will definitely come back to this hotel. Location is also great.
Stayed 3 nights in Nov 2023
Response from Jeremy Hillegeer, General Manager on Dec 5, 2023
Dear Michelle,It was a pleasure to receive this great review.The satisfaction of our guests is very important to us, and it was rewarding to receive your feedback which inspires us to continue maintaining our facilities to a high standard.We are also glad to know that you found our location ideal for your needs and that your interaction with our reception team was seamless; meeting the needs of our guests is a top priority.We look forward to welcoming you back for another excellent experience!Kind regards,Jeremy Hillegeer, General Manager

8/10 Good

Pou I

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a decent hotel for the price. It's far from the tourist attractions but there are trams/buses nearby. The room is large but the furniture is bulky and the large TV is on a stand by the windows instead of being mounted on a wall. I wouldn't say it's a four-star hotel but a solid three-star.
Stayed 5 nights in Nov 2023
Response from Jeremy Hillegeer, General Manager on Nov 30, 2023
Dear Pou,We appreciate that you took the time to share your experience with us.We're delighted to hear that you found the room spacious and were satisfied with the cleanliness and service provided by our team. Our staff strives to maintain high standards, so your recognition is very encouraging.Regarding the furniture and TV placement, we aim to provide a comfortable environment and will take your preferences into account for future improvements. While our hotel is indeed located in the business and shopping centre, we're glad you could take advantage of the nearby public transport options for easy access to the city's attractions.We're always working to provide a quality experience that aligns with our guests' expectations, and your insights are valuable to us.We would love to have you return in the future.Best wishes,

6/10 Okay

STUART, SINGAPORE

Disliked: Property conditions & facilities
Very average hotel, not bad but not good either
Stayed 1 night in Nov 2023
Response from Jeremy Hillegeer, General Manager on Nov 21, 2023
Dear Stuart,Thank you for taking the time to provide feedback on your stay.We understand that your overall experience was not as exceptional as we aim for it to be. We have recently made significant renovations to enhance our hotel's condition, including the reception area, installation of solar panels, and updating our room features. We regret to hear that these improvements did not meet your expectations and would like to mention that our reception is open 24/7 and we encourage guests to let us know of any dissatisfaction at the time.We hope to have the opportunity to welcome you back for an improved stay.Kind regards,Jeremy Hillegeer, General Manager

10/10 Excellent

michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Jeremy Hillegeer, Directeur général on Nov 18, 2023
Cher Michel.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Ce serait un plaisir de vous recevoir de nouveau.Bien à vous,Jeremy Hillegeer, Directeur général

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jeremy Hillegeer, General Manager on Nov 10, 2023
Dear Phillip,Thank you for such a positive review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.It would be a pleasure to have you return in the future. Best regards,Jeremy Hillegeer, General Manager

8/10 Good

Theodore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent from staff to breakfast and cleanliness. My one negative was that the bed is too firm. Otherwise no complaints.
Stayed 2 nights in Nov 2023
Response from Jeremy Hillegeer, General Manager on Nov 7, 2023
Dear Theodore,Thank you for taking the time to review your stay.We are delighted to hear that you found our team, breakfast, and cleanliness to be excellent. Our team works hard to provide a comfortable and enjoyable stay for our guests.We apologise for the inconvenience caused by the firmness of the bed. We understand that sleep comfort is a personal preference, and we have equipped all beds with two different-sized pillows with different densities to cater to our guests' needs. We appreciate your feedback and will consider it for future improvements.We hope to have the opportunity to welcome you back for an even better stay. Kind regards,Jeremy Hillegeer, General Manager

10/10 Excellent

patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Staff was so nice. Breakfast buffet that was included was exceptionally large selections. Enjoyed the bar and dinner restaurant inside hotel
Stayed 1 night in Nov 2023
Response from Jeremy Hillegeer, General Manager on Nov 6, 2023
Dear Patricia,Thank you for such a positive review.We are delighted that you found our team to be nice and that you enjoyed our exceptionally large breakfast buffet. Our team strives to provide a wide selection of delicious options to cater to all tastes. It's also great to know that you appreciated our bar and restaurant, where we offer a variety of dishes at reasonable prices.We look forward to welcoming you back for another enjoyable stay. Warm regards,Jeremy Hillegeer, General Manager

10/10 Excellent

Elena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at this hotel! Rooms are large and clean! Good service and personnel goes above and beyond to help! Walkable to bus and subway stations! Great breakfast buffet option!
Stayed 2 nights in Nov 2023
Response from Manager on Nov 6, 2023
Dear Elena,Thank you for this kind feedback concerning your visit.We are thrilled to hear that you enjoyed our spacious and clean rooms, as well as the attentive service provided by our staff. It's great to know that our location was convenient for you, being within walking distance to bus and subway stations. We are also delighted that you appreciated our extensive breakfast buffet, offering a wide variety of options to start your day.We look forward to welcoming you back for another excellent experience! Kind regards,

8/10 Good

Rachid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Jeremy Hillegeer, General Manager on Nov 3, 2023
Dear Rachid,Thank you for sharing your kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We would love to welcome you back on another occasion.Kind regards,Jeremy Hillegeer, General Manager

10/10 Excellent

Prasad

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent shopping area and eatery
Stayed 5 nights in Oct 2023
Response from Jeremy Hillegeer, General Manager on Oct 30, 2023
Dear Prasad,Thank you for sharing your experience at our hotel.We are delighted to hear that you enjoyed the excellent shopping area and eateries nearby. Our location on the fashionable Avenue Louise indeed offers a great variety of shops and restaurants for our guests to explore.It is wonderful to see that you appreciated the cleanliness of our rooms and the service provided by our staff. We always strive to maintain a high standard of cleanliness and customer service to ensure a comfortable stay for our guests. We also continuously work on improving our hotel's condition and amenities to enhance the overall experience.We hope to have the pleasure of welcoming you back in the future. Kind regards,Jeremy Hillegeer, General Manager

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, large and nicely equipped modern room. Very convenient location.
Stayed 3 nights in Oct 2023
Response from Jeremy Hillegeer, General Manager on Oct 16, 2023
Dear Nathan,Thank you for positively reviewing your time at our hotel.We are thrilled to hear that you appreciated our large and modern rooms, as well as our convenient location. Our hotel is indeed situated in a prime area, close to the fashionable Avenue Louise and various cultural and touristic attractions.It would be a pleasure to have you return in the future. Best regards,

8/10 Good

Christian

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2023
Response from Jeremy Hillegeer, General Manager on Oct 16, 2023
Dear Christian,Thank you for taking the time to share your experience at our hotel.We are delighted to hear that you found our rooms to be clean and appreciated the service provided by our staff. Your satisfaction is our top priority, and we are glad we could meet your expectations.We hope to have the opportunity to welcome you back in the future for an even better experience. Best regards,Jeremy Hillegeer, General Manager

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was fabulous. Staff were friendly and very helpful. Hotel was immaculate a very relaxed and pleasant atmosphere.
Stayed 4 nights in Oct 2023
Response from Jeremy Hillegeer, General Manager on Oct 11, 2023
Dear Jennifer,Thank you for taking the time to let us know your opinion of your recent stay.We are thrilled to hear that you found our hotel fabulous and our staff friendly and helpful. It is great to know that you appreciated the immaculate and relaxed atmosphere during your stay.We are also delighted that you were satisfied with the cleanliness, condition, and comfort of your room. Our team works hard to ensure that our guests have a pleasant and memorable stay with us.We look forward to welcoming you back for another excellent experience! Kind regards,

10/10 Excellent

dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. But the shower/tub is slippery and tall to get in and out of. Had to help my wife in and out.
Stayed 4 nights in Sep 2023
Response from Jeremy Hillegeer, General Manager on Sep 27, 2023
Dear Dennis,Thank you for your review.We are delighted to hear that you found everything to be good during your stay with us. However, we apologize for any inconvenience you and your wife experienced with the shower/tub. We understand that the height and slipperiness can be a concern for some guests. Our team is always available to assist with any requests or concerns, so please do not hesitate to reach out to us during your stay. We appreciate your feedback and will take it into consideration for future improvements.We hope to have the opportunity to welcome you back for an even better experience. Kind regards,Jeremy Hillegeer, General Manager

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room with a large restroom, everything was very cleanly, and the staff was extremely polite and nice.
Stayed 1 night in Sep 2023
Response from Jeremy Hillegeer, General Manager on Sep 25, 2023
Dear Nicholas,Thank you for taking the time to share your experience at our hotel.We are delighted to hear that you enjoyed the spacious room and large bathroom. Our hotel takes pride in providing clean and comfortable accommodations for our guests. It is also wonderful to know that our staff made a positive impression on you with their politeness and friendliness.We look forward to welcoming you back on your next visit to our hotel. Best regards,Jeremy Hillegeer, General Manager

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was efficient and friendly Maria (front desk) went above and beyond for us as a tour we had booked no showed.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 19, 2023
Dear Briana,Thank you for sharing your opinion of your stay with us.We are dedicated to ensuring our guests have a memorable experience, and it's wonderful to know that Maria went above and beyond for you.We look forward to welcoming you back for another excellent experience!Kind regards,

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel
Fantastic hotel, all staff are very helpful, polite and professional. Food was really great and cannot fault anything. Rooms are lovely and hotel is located from main centre but nice because district is clean, tidy and easy to walk or commute. Well done to all staff and management. Thanks for lovely few days
Stayed 2 nights in Sep 2023
Response from Jeremy Hillegeer, General Manager on Sep 19, 2023
Dear Jayne,We appreciate that you took the time to share your experience with us.We are thrilled to hear that our team made a positive impression on you with their helpfulness, politeness, and professionalism. It's great to know that you enjoyed our delicious food and found our rooms to be lovely and comfortable. Our location in a clean and tidy district with easy access to the main center and shopping areas is indeed a plus for our guests.We truly appreciate your kind words and look forward to welcoming you back for another lovely stay. Best regards,Jeremy Hillegeer, General Manager

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, excellent food, and modern facilities.
Stayed 1 night in Sep 2023
Response from Manager on Sep 18, 2023
Dear Justin,Thank you very much for this kind review.We are delighted to hear that you found our staff to be great and appreciated the excellent food we offer. It's also wonderful to know that you enjoyed our modern facilities, including our recently renovated rooms and fitness center.We would love to welcome you back on another occasion. Kind regards,

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was pleasant and the staff were helpful and kind. We got an unexpected and pleasant free upgrade to a slightly bigger room which was great. The hotel was in a great location, convenient for several local dining and café options, and close to a trolley line. Great place!
Stayed 2 nights in Sep 2023
Response from Manager on Sep 18, 2023
Dear Jonathan,Thank you for your positive review.We are delighted to hear that you enjoyed your stay and appreciated the helpful and kind staff. It's great to know that the complimentary upgrade to a bigger room added to your comfort. Our hotel's location is indeed convenient, with various dining and café options nearby, as well as easy access to public transportation.We would love to welcome you back on another occasion. Kind regards,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great stay! Nice hotel, clean, helpful staff! Perfect.
Stayed 2 nights in Sep 2023
Response from Jeremy Hillegeer, General Manager on Sep 14, 2023
Dear Daniel,Thank you for such a positive review.It's a great pleasure to receive your kind comments and we are delighted that you had a memorable experience with us. We appreciate your mention of the excellent service provided and that our high standards met with your approval. Our team is always prepared to go the extra mile to ensure the comfort of our guests.We would love to welcome you back on another occasion. Kind regards,Jeremy Hillegeer, General Manager

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
María from the Front Desk was excellent and help us a lot.
Stayed 5 nights in Sep 2023
Response from Manager on Sep 13, 2023
Dear Martha,Thank you so much for these kind comments about your stay.We are delighted to hear that María from the Front Desk provided excellent service and was able to assist you during your stay. Our team strives to offer the best possible experience for our guests, and it is always rewarding to receive such positive feedback.We look forward to welcoming you back for another excellent experience! Kind regards,

10/10 Excellent

Roger

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a place close to the center of Brussels. The bedroom is larger than I thought.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 11, 2023
Dear Roger,Thank you for taking the time to share your opinion with us.We are delighted to hear that you appreciated our convenient location close to the center of Brussels. It's great to know that you found our rooms to be larger than expected, as we pride ourselves on offering some of the biggest hotel rooms in the city.Once again, thank you for your kind words and we hope to have the pleasure of welcoming you back in the future.It would be a pleasure to have you return in the future. Best regards,

10/10 Excellent

Rimma

Traveled with family
Liked: Amenities
Excellent hotel all around.
Stayed 3 nights in Aug 2023
Response from Jeremy Hillegeer, General Manager on Sep 9, 2023
Dear Rimma,Thank you for taking the time to leave your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back for another excellent experience! Kind regards,Jeremy Hillegeer, General Manager

8/10 Good

Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with many amenities nearby as well as good links to the tram system. Hotel was in good condition and the staff were very friendly. The gym was also a positive
Stayed 3 nights in Sep 2023
Response from Manager on Sep 9, 2023
Dear Neil,Thank you for this positive review of your stay with us.We are delighted to hear that you appreciated our convenient location, with easy access to amenities and the tram system. It's great to know that you found our hotel in good condition and our staff friendly. We take pride in providing a welcoming atmosphere for our guests.We are also pleased that you enjoyed our recently updated gym facilities. Our fitness center is equipped with state-of-the-art Technogym equipment and is open from 6 am to 11 pm for our guests' convenience.It would be a pleasure to have you return in the future. Best regards,

10/10 Excellent

Gayane

Liked: Staff & service, amenities, property conditions & facilities
We stayed with family of 4, 2 adults and 2 kids. Room was specious, and clean. Breakfast was great, lots of options to choose from. Will stay again.
Stayed 2 nights in Aug 2023
Response from Manager on Sep 4, 2023
Dear Gayane,Thank you for your positive feedback.We are delighted to hear that you found our rooms spacious and clean, perfect for your family of four. It's great to know that our breakfast met your expectations, offering a wide variety of options to choose from.We truly appreciate your kind words and look forward to welcoming you and your family back for another enjoyable stay.We look forward to welcoming you back for another excellent experience! Kind regards,

6/10 Okay

MOHAMAD

Traveled with family
Not high class cleanliness and very limited information at the reception.
Stayed 2 nights in Aug 2023

8/10 Good

Morris

Liked: Cleanliness, property conditions & facilities
We walked 🚶‍♂️ everywhere which was a good exercise
Stayed 3 nights in Aug 2023
Response from Jeremy Hillegeer, General Manager on Aug 30, 2023
Dear Morris,Thank you for this positive review of your stay with us.We are glad to hear that you enjoyed the convenient location of our hotel and were able to explore the city by walking. Our hotel is indeed situated close to many cultural and tourist attractions, as well as the famous Avenue Louise shopping street.We look forward to your next visit. Kind regards,Jeremy Hillegeer, General Manager

10/10 Excellent

katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2023
Response from Jeremy Hillegeer, General Manager on Aug 31, 2023
Dear Katherine,Please accept our thanks for your kind rating regarding your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back for another excellent experience! Kind regards,Jeremy Hillegeer, General Manager

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Jeremy Hillegeer, General Manager on Aug 30, 2023
Dear Clare,Thank you for positively reviewing your stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back for another excellent experience.Kind regards,Jeremy Hillegeer, General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, everyone so helpful and professional
Stayed 4 nights in Aug 2023
Response from Manager on Aug 25, 2023
Dear Guest,Thank you for taking the time to share your fantastic experience at our hotel.We are thrilled to hear that you found our team to be helpful and professional. It's always our goal to provide exceptional service to our guests.We look forward to your next visit.Warm regards,Jeremy Hillegeer, General Manager

10/10 Excellent

Alexander, San Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel for the price. Great location. Friendly staff.
Stayed 4 nights in Aug 2023
Response from Jeremy Hillegeer, General Manager on Aug 22, 2023
Dear Alexander,Thank you for your review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We would love to welcome you back on another occasion. Kind regards,Jeremy Hillegeer, General Manager

6/10 Okay

Ki Wai,

Traveled with family
Liked: Cleanliness
The surrounding area does not feel comfortable at dark.
Stayed 2 nights in Aug 2023
Response from Jeremy Hillegeer, General Manager on Aug 22, 2023
Dear Guest,Thank you for taking the time to review your stay.We apologize if you felt uncomfortable in the surrounding area during the night. Our hotel is located in a central area, close to the main cultural and tourist attractions, and we strive to ensure the safety and comfort of our guests. We have invested in reinforcing security measures, such as requiring a card for access to the floors and planning to install cameras. We also have a 24-hour reception team available to assist you with any concerns during your stay.We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards,Jeremy Hillegeer, General Manager