Dear Guest,Thank you for your valuable review.We are delighted to hear that you found our location to be convenient, with easy access to public transport and proximity to Brussels' attractions. It is gratifying to know that the cleanliness of our rooms, the overall condition of Thon Brussels City Centre, and the service provided met your expectations. Moreover, we are pleased that our room amenities contributed to a comfortable and enjoyable experience.It would be a pleasure to have you return on your next visit to Brussels. Kind regards,Chloe Hajee, PA to the General Manager

Dear Muhanad,Thank you for sharing your experience with us.We're thrilled to hear that you found our hotel to be impeccably clean and appreciated its convenient location.We look forward to welcoming you back on your next visit to Brussels. Best regards,Chloe Hajee, PA to the General Manager

Dear Alexey,Thank you for taking the time to review your stay.We're delighted to hear that you appreciated our convenient location, the gym facilities, and the helpfulness of our staff. It's always rewarding to know that our efforts to provide excellent service are recognized. We regret to hear that you encountered some issues with the Internet connection. While we are committed to offering reliable Wi-Fi service and provide several options for connectivity, we understand that occasionally, guests may face challenges. We will certainly continue to monitor and improve our services to ensure a seamless online experience for all our guests.We hope to welcome you back again soon.Best wishes,Chloe Hajee, PA to the General Manager

Dear Guest,Thank you for this great review.We are glad to know your stay with us was enjoyable and are pleased that you found our location ideal for your requirements.We look forward to welcoming you back. Best regards,Chloe Hajee, PA to the General Manager

Dear James,Thank you for your review.We're thrilled to hear that you found comfort in our rooms and enjoyed the wide selection of healthy, fresh items at our breakfast. It's also rewarding to know that our team's efforts in hospitality met your expectations. Our commitment to cleanliness and service is reflected in your appreciation, and we're glad that our room amenities contributed to a pleasant stay.We look forward to welcoming you back on your next visit to Brussels. Best regards,Chloe Hajee, PA to the General Manager

Dear Guest,Thank you for taking the time to share your experience with us.Regarding the absence of a toothbrush, while we do not provide them as a standard amenity, we are always happy to assist our guests with any requests they may have during their stay, ensuring they feel comfortable and well-cared for.We hope to have the opportunity to welcome you again and enhance your experience with us. Warm regards,Chloe Hajee, PA to the General Manager

Dear Richard,We thank you for sharing your experience with us.We're delighted to hear that you found our location convenient and accessible, reflecting our commitment to providing guests with a prime base to explore the city. It's also rewarding to know that you rated our room cleanliness and service highly, as our team strives to maintain exceptional standards. Understanding that city noise can sometimes be an inconvenience, we do offer earplugs in each room to ensure our guests have a restful night's sleep. While we cannot control external noise, we're glad you appreciated the efforts we make to minimize its impact.We look forward to welcoming you back. Best wishes,Chloe Hajee, PA to the General Manager

Dear Hardeep,Thank you for this review about your recent stay.We're sorry to hear that your experience did not meet your expectations. It's disappointing to learn about the noise disturbance from construction work, and we understand that this can impact the comfort of your stay. Our goal is to provide a peaceful environment for our guests, and we do provide earplugs in each room for added comfort. Regarding the perceived demeanor of our staff, we strive to deliver courteous and professional service, and it's concerning to hear your perception of arrogance and rudeness. We take such comments seriously as we aim to ensure that all our guests feel welcomed and valued. We apologize if our housekeeping team inadvertently entered your room despite the 'do not disturb' sign. This is not the standard we aim for, and we will reinforce our protocols to respect our guests' privacy.Our decor is contemporary, and we endeavor to maintain a clean and modern aesthetic throughout our hotel. While dining options within the hotel are tailored towards our 'Grab and Go' concept and O Bar, we also offer discounts at nearby restaurants and are situated close to a variety of dining establishments in the area. We regret that you found the room size not to your liking; we do offer different room categories and sizes to cater to various needs and preferences.We hope you will return for an improved experience in the future. Kind regards,Chloe Hajee, PA to the General Manager

Dear Markus,Thank you for sharing your review.We're concerned to learn about the noise disturbance you experienced from the construction site. While we do provide earplugs in each room and have double-glazed windows to minimize noise, we understand that this was not sufficient in your case. Please rest assured that we take your comfort seriously and always aim to offer a quiet and relaxing environment to our guests.We hope you will consider staying with us again in the future. Best regards,Chloe Hajee, PA to the General Manager

Beste Lesley,Hartelijke dank voor deze enthousiaste beoordeling.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Het was een plezier u te mogen ontvangen en hopelijk tot een volgende keer.Hartelijke groeten,Chloe Hajee, PA to the General Manager

Dear Olanrewaju,Thank you for sharing your experience with us.It's delightful to hear that our team's kindness and dedication contributed to a positive experience during your stay. We're glad our location served as a convenient hub for your dining, shopping, and exploration of the city. The sauna with its panoramic views is indeed one of our unique features, and we're thrilled you enjoyed it. We pride ourselves on maintaining high standards of cleanliness and guest services, and your recognition of these aspects is greatly appreciated.We look forward to welcoming you again for another memorable stay. Warm regards,Chloe Hajee, PA to the General Manager

Dear Caitlin,Thank you for taking the time to share your review with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope that you will return on another occasion. Best wishes,Chloe Hajee, PA to the General Manager

Chère Diamela,Nous vous remercions d'avoir pris le temps de partager vos impressions avec nous.Nous sommes ravis que votre séjour se soit globalement bien déroulé.Nous espérons vous revoir bientôt.Bien à vous,Chloe Hajee, PA to the General Manager

Dear Andrii,Thank you for letting us know that you enjoyed your stay.We're thrilled to hear you found our staff super friendly and our location ideal for your stay. It's wonderful to know that the efforts to maintain our hotel in top condition have contributed to your comfort and satisfaction. Your mention of room cleanliness is especially appreciated, as our team works diligently to ensure a spotless environment for our guests.We look forward to welcoming you back on your next visit to Brussels. With very best wishes for the New Year!Chloe Hajee, PA to the General Manager

Dear Maria,Thank you for sharing your experience with us.We're thrilled to hear you enjoyed our prime location and found our hotel to your liking.We look forward to the opportunity to welcome you back for another pleasant stay. Wishing you a wonderful 2024!Chloe Hajee, PA to the General Manager

Dear Roger,Thank you for taking the time to share your feedback.We're truly sorry to hear that your New Year's Eve didn't meet your expectations. We offer a variety of room types with different views of the city, and we always strive to accommodate our guests' requests based on availability. Our team is usually dedicated to providing the highest level of service and comfort for all our guests, and we will be sure to address your feedback internally.Furthermore, our aim is to provide rooms with a comfortable atmosphere, and we regret that the temperature control was not to your satisfaction. It's also important to us that all guests find their rooms to be clean and well-maintained, and we apologise if we fell short in this area during your stay. Your feedback is crucial as we continue to improve our guest experience.We hope that you will return in the future for a more enjoyable stay. Wishing you a very Happy New Year,Chloe Hajee, PA to the General Manager

Dear Keiko,Thank you for sharing this review.We're delighted to hear that you found the room spacious and the location convenient for shopping and other activities. It's wonderful to know that our breakfast met your expectations with its variety of healthy and fresh options. We appreciate your recognition of our room cleanliness and overall hotel condition, reflecting our team's commitment to providing a comfortable and well-maintained environment for our guests.We hope to have the occasion to welcome you back. Kind regards,Chloe Hajee, PA to the General Manager

Dear Justin,Thank you for taking the time to share your feedback.We're delighted to hear that you found your room perfectly accommodating for your family and that the comfort of our beds contributed to a pleasant stay. We're glad that, overall, you had a wonderful experience with us. Regarding the noise from the construction and the city, we offer earplugs in each room and try to provide quieter rooms, where possible, to ensure our guests' comfort. We apologise for any inconvenience the noise may have caused during your visit.We look forward to welcoming you back. Sending warm wishes for the festive season,Chloe Hajee, PA to the General Manager

Cher W R,Nous vous remercions d'avoir pris le temps de rédiger ce commentaire.Nous sommes ravis que notre établissement ait répondu à vos attentes.Au plaisir de vous compter de nouveau parmi nous,Chloe Hajee, PA to the General Manager

Dear Michelle,Thank you for taking the time to share your review.We are delighted to hear that you appreciated our prime location and found our rooms to be clean, ensuring a comfortable stay. We pride ourselves on maintaining high standards of cleanliness and comfort, which are core aspects of our service philosophy.We regret to hear that your interaction with our team did not meet your expectations. Our staff is known for their dedication and hospitality, and we usually receive positive feedback about their service. We truly value your input and are concerned by this unusual feedback, as we strive to provide all guests with a welcoming and helpful experience.Please rest assured that we will review your comments to ensure that our customer service continues to align with the high standards we set for our hotel.The whole team hope that we may see you again in the future. Best wishes for the holiday season!Chloe Hajee, PA to the General Manager

Cher Khalid,Merci pour cet excellent retour.Nous nous réjouissons que notre hôtel ait répondu à toutes vos attentes !Ce serait un plaisir de vous recevoir à nouveau. Sincères salutations,Chloe Hajee, PA to the General Manager

Cher Khalid,Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour une expérience toujours de qualité. Cordialement,Chloe Hajee, PA to the General Manager

Cher hôte,Merci d'avoir pris le temps de nous faire part de votre avis.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous vous disons à bientôt.Chloe Hajee, PA to the General Manager

Cher hôte,Merci de partager l'expérience de votre séjour.Nous sommes ravis que votre séjour se soit globalement bien déroulé.Ce serait un plaisir de vous recevoir de nouveau.Bien cordialement,Chloe Hajee, PA to the General Manager

Chère Mélanie,Merci pour votre avis.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services.Ce serait un plaisir de vous revoir.Bien cordialement,Chloe Hajee, PA to the General Manager

Cher Dinesh,Merci d'avoir pris le temps de nous laisser un commentaire.Nous regrettons que votre séjour n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser votre satisfaction et votre confort.Nous serions ravis de vous recevoir à nouveau. Bien cordialement,Chloe Hajee, PA to the General Manager

Dear Guest,Thank you for this kind review following your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back on your next visit to Brussels. Best regards,Chloe Hajee, PA to the General Manager

Dear Clare,Thank you for taking the time to share your review with us.We aim to create a memorable experience for all our guests, and it is a pleasure knowing we were able to meet your expectations.We're also delighted that the breakfast selection, especially the pancake and waffle makers, was a hit with your grandchildren, ensuring a fun start to their day.It would be a pleasure to welcome you back.Best wishes,

Dear Michelle,Thank you for taking the time to let us know your opinion of your recent stay.We're thrilled to hear that our hotel's cleanliness met your expectations and that our staff provided friendly and helpful service. Our prime location near the metro and various shops and restaurants is one of the features we're proud of. It's also reassuring to know that you felt safe in the area during your night outings. We're always striving to provide excellent service and it seems we have room for improvement based on your rating. Rest assured, we take all feedback seriously and continuously work on enhancing our guest experience. We're glad that the room amenities contributed positively to your stay.We look forward to welcoming you again. Best regards,

Dear Nehal,Thank you for taking the time to let us know your opinion of your recent stay.We're delighted that you appreciated the complimentary upgrade to one of our suites, a gesture we're happy to extend to celebrate special occasions such as yours. It's great to know that our vegetarian options met your expectations, as we strive to cater to various dietary needs with our 'Grab and Go' concept.We look forward to welcoming you back for another excellent experience with us. Kind regards,

Dear Jeevan,Thank you for your feedback on your stay.We understand your disappointment regarding the room allocation not meeting your initial request for a twin bed with a city view. We strive to fulfill each guest's preferences and it seems we fell short in this instance. We sincerely apologize for any inconvenience this may have caused during your stay. Rest assured, we are committed to ensuring our guests' preferences are met to the best of our ability and will review our room assignment procedures to improve our service. As for the matter of the additional charge for the city view, we invite you to contact our front desk so we can address this issue directly and find an appropriate resolution.We look forward to welcoming you back. Best wishes,

Dear Faris,Thank you for taking the time to share your feedback.It’s a pleasure to know you had an enjoyable stay.We look forward to welcoming you back on your next visit to Brussels. Best regards,Chloe Hajee, PA to the General Manager

Dear Amanda,Thank you for sharing your opinion after your recent stay.We're delighted to hear that you and your party had an exceptional night's rest and appreciated the comfort of our mattresses, which were carefully selected for guest satisfaction. It's also wonderful to know that our staff made a positive impression with their friendly service. We understand that the vibrancy of the bar area during the weekend was a concern, and we're glad to note that the noise did not reach your rooms, thanks to our soundproofing measures. We appreciate your feedback on the room amenities and will continue to strive for excellence in every aspect of our guest experience.We look forward to welcoming you back for another pleasant stay,Warm regards,Chloe Hajee, PA to the General Manager

Dear Everard,Thank you for your kind review.We are delighted to hear that you found our room cleanliness, service, and room amenities to be exceptional. Our team takes great pride in maintaining a high standard of cleanliness and providing excellent service to our guests.We understand that you found the hotel condition to be less than perfect. Please rest assured that we continuously work on maintaining and improving our facilities to ensure a comfortable stay for our guests. We appreciate your feedback and will take it into consideration for future improvements.We hope to have the opportunity to welcome you back for an even better experience in the future. Best regards,Chloe Hajee, PA to the General Manager

Dear Derek,Thank you for your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on your next visit to Brussels. Best regards,Chloe Hajee, PA to the General Manager

Dear Rajpreet,Thank you so much for your positive feedback following your stay.We are glad you had an enjoyable stay; it means a lot to know that you appreciated our high standards and comfortable rooms.We look forward to welcoming you back. Best wishes,Chloe Hajee, PA to the General Manager

Dear Nasar,Thank you for letting us know that you enjoyed your stay.We are delighted to hear that you found our location convenient, with easy access to the Grand Place and public transport. It's great to know that you appreciated the cleanliness and modern design of our hotel, as well as the gym and sauna facilities. We are also pleased that you enjoyed the spaciousness and comfort of your room.Thank you for recommending our hotel to others, and we hope to welcome you back on your next visit to Brussels.Best regards,

Dear Zhikai,Thank you for taking the time to share your positive feedback.We are delighted to hear that you found our location convenient, with easy access to public transport, shopping, and a variety of food options. Our hotel indeed benefits from being close to Rogier metro station, Brussels North Station, and the city's main shopping street.It is wonderful to know that you were satisfied with the cleanliness of your room, the hotel's condition, our service, and the room amenities. We take pride in maintaining a high standard of cleanliness and providing our guests with a comfortable stay.We look forward to welcoming you back on your next visit to Brussels. Kind regards,Chloe Hajee, PA to the General Manager

Dear Rachel,Thank you for taking the time to share your review.We are glad to hear that you appreciated our convenient location and well-appointed rooms. Our hotel is indeed situated close to the underground, making it easy for our guests to explore the city.We understand your concern regarding the breakfast price. While we strive to offer a wide variety of high-quality, fresh, and healthy options, we do have a cheaper breakfast option available during weekends.We hope that you will return on a future occasion.Kind regards,

Dear Lyn,Thank you for this great feedback about your recent stay.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back on future visits. Kindest regards,Chloe Hajee, PA to the General Manager

Dear Karen,Thank you very much for this kind review of your stay.We are thrilled to hear that our staff made such a positive impression on you. Our team is indeed known for their friendliness and dedication to making our guests feel welcome. We are also glad that you enjoyed the upgrade to a room with a superior view, as we always strive to provide the best possible experience for our guests.We would be glad to have you return for another memorable stay.Best wishes,

Dear Jodi,Thank you for sharing the review of your stay with us.We're pleased that you had a pleasant stay with us and appreciated our high standards.Wishing you all the best and looking forward to your next visit,Chloe Hajee, PA to the General Manager

Dear Joss,Thank you for taking the time to share your experience at our hotel.We are glad to hear that you found our facilities to be very good and our staff helpful and courteous. Your kind words are truly appreciated.We apologize for any inconvenience caused by the noise from sirens in the neighborhood. Our hotel is located in a bustling area, and we do our best to minimize any disturbances. We provide earplugs in each room and can offer quieter rooms upon request. Regarding the ironing board, we have a dedicated ironing room on the 3rd floor for our guests' convenience. We also offer room service for breakfast, as you mentioned, and we hope you enjoyed the variety of options available.We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards,Chloe Hajee, PA to the General Manager

Dear Shahab,We thank you for sharing this feedback with us.We regret to learn about the noise issue you encountered with the air conditioning unit. Our hotel is equipped with individually adjustable air conditioning systems, and we have a technical department available to address any issues that may arise. In the future, please do not hesitate to contact our reception team, who would be more than happy to assist you in resolving any concerns.We understand that a good night's sleep is essential for our guests, and we apologize for any inconvenience this may have caused during your stay.We hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay in the future. Kind regards,Chloe Hajee, PA to the General Manager

Dear Christian,Thank you for your positive review, we appreciate it.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back on your next visit to Brussels. Best regards,Chloe Hajee, PA to the General Manager

Dear Guest,Thank you for this positive review.We are glad you had an enjoyable stay and that our location was convenient for your requirements.We look forward to welcoming you back on your next visit to Brussels. Best regards,Chloe Hajee, PA to the General Manager

Dear Stéphanie,Thank you for taking the time to share your review.We are delighted to hear that you appreciated our friendly staff and our convenient location with the metro close by. Your kind words mean a lot to us.We apologize for the noise disturbances you experienced during your stay. Our windows are double-glazed to minimize noise, and we also provide earplugs in each room for our guests' comfort. We understand that the building and surrounding area may appear run down, but please rest assured that we maintain a high standard of cleanliness and service within the hotel. Regarding the breakfast price, we offer a wide variety of fresh and healthy options, and we also have a cheaper breakfast option available during weekends. We appreciate your feedback and will take it into consideration for future improvements.We hope to welcome you back for a more enjoyable stay in the future.Best regards,

Dear Guest,Thank you for taking the time to provide your feedback.We appreciate that you chose to stay with us. However, we are concerned about your comment regarding the room not being cleaned after multiple requests. Our hotel takes pride in maintaining a high standard of cleanliness, and our housekeeping team is committed to ensuring that every room is serviced daily, unless a guest has specifically requested otherwise. We apologize for any inconvenience this may have caused during your stay.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,

Dear Claudia,Thank you for this great feedback about your recent stay.We are glad to hear that you appreciated our convenient location near the central station, making it easy to connect to other cities and countries.We would like to thank you for your positive feedback on the room cleanliness and the service provided by our staff. Our team works hard to maintain high standards and ensure a comfortable stay for our guests.We look forward to welcoming you back on a future visit.Kind regards,

Dear Eliza,Thank you for sharing your opinion of your stay with us.We are delighted to hear that you found our location convenient, with easy access to the Grand Place via the nearby Rogier metro station.We hope to have the opportunity to welcome you back in the future. Kind regards,Chloe Hajee, PA to the General Manager