Ratings based on 1,001 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice, contemporary hotel with helpful staff

Posted Jan 31, 2017
We spent a short time in the bar on Saturday afternoon and the bar manager was great, telling all about the whisky collection with genuine enthusiasm. Nice touch.
Comment from Hotel Management
Feb 3, 2017 by Sébastien Simon - Assistant Front Office Manager, Hotel Management
Dear Mark, We thank you for your great comment and for your great rating! Do not hesitate in checking out our BXL Whisky Club if you would like to join! See you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Highly recommended!

Posted Jan 6, 2017
Pros: Everything!
Cons: Nothing that we found
Location: Great location for centre and sights
As we were staying for 7 nights we were upgraded free to a larger double room. It was on the 7th floor and we seemed to be the only people there as it was very quiet indeed. Would highly recommend this hotel to anyone as only 2 stops from the Centre on the metro. Great place to spend your time! Breakfast was amazing with absolutely everything available in plentiful supply!
Comment from Hotel Management
Jan 16, 2017 by Sébastien Simon - assistant Front Office Manager, Hotel Management
Dear Liz, Thank you for your great comment and excellent rating! We hope to welcome you back soon at Thon EU!
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel very clean, two minutes walk to Metro

Posted Jan 1, 2017
We stayed for New Year to visit the Christmas Market. Travelled on Eurostar. Very easy transfer to hotel €2.10 on the Metro per person. €13.90 in a taxi. Walking distance to the market if you wish.
Comment from Hotel Management
Jan 3, 2017 by Sébastien Simon - Assistant Front Office Manager, Hotel Management
Dear, We thank you for your nice comment and for your excellent rating! We hope to see you again at Thon EU and we wish you a very happy New Year!
2 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
Restaurant: Food and service were poor. Bar service was poor.
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
Dear, We do thank you for having taken the time to write a review about your experience. We do regret that the experience you have had did not fit your expectations. As we are always trying to improve we would appreciate for a longer feedback, therefore and if you would like to, do not hesitate to contact me, I would be happy to do the necessary follow up. Best regards, Sébastien Simon - Assistant Front Office Manager
5 out of 5
by A verified traveler

Posted Nov 15, 2016 on Hotels
The hotel was very good for business.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Dear, We thank you for your comment and for your excellent rating! We hope to see you again soon at Thon EU! Regards, Sébastien Simon - Assistant Front Office Manager
5 out of 5
by A verified traveler

clean comfort and convenient

Posted Nov 3, 2016 on Hotels
Metro right outside so centre is minutes away ... fabulous!
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Dear, We thank you for your excellent rating! Hope to see you again at Thon EU! Best, Sébastien Simon - Assistant Front Office Manager
3 out of 5
Recommended
for Business Travelers
by A verified traveler from London

Excellent hotel, very convenient location.

Posted Oct 12, 2016
Location: Right next to all the EU buildings
Generally a very good stay at an excellently located hotel. Two draw backs - the wifi didn't work in my room (or at least was very sporadic) and there was no milk with the coffee and tea in my room.
Comment from Hotel Management
Oct 15, 2016 by Sébastien Simon - Assistant Front Office Manager, Hotel Management
Dear Helen, We thank you for your comment and your nice rating! We regret to read the inconvenience you have experienced with the wifi, this will be reported to the right person in order for it to be fixed! As for the milk, it is available at the Front Desk during your stay (only creamer in the rooms) We hope to see you soon back in Brussels!
4 out of 5
by A verified traveler

Lovely place to rest my head

Posted Sep 27, 2016 on Hotels
The breakfast choices were extensive and tasty. Dont get caught out by the city tax at the end of your stay.
Comment from Hotel Management
Sep 28, 2016 by General Manager, Hotel Management
Dear, We do thank you for your positive feedback and nice rating! We hope to be welcoming you back soon at Thon EU! Best regards, Sébastien Simon - Assistant Front Office Manager
4 out of 5
by A verified traveler

Posted Sep 14, 2016 on Hotels
Comment from Hotel Management
Sep 16, 2016 by General Manager, Hotel Management
Dear, We thank you for your very nice rating! We hope to see you again in Brussels! Best regards, Sébastien Simon - Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Very comfortable hotel, right by the EU Parliament

Posted Aug 30, 2016
Pros: Cleanliness, comfort, location.
Cons: Water pressure to the bathroom was poor - so the shower was a little weak!
Location: Right near to the European parliament, so quiet during the summer. Busy when parliament is sitting.
Very comfortable, clean hotel situated right by the European parliament. We visited at the end of August 2016. The whole hotel is very modern, staff are very helpful and the rooms are clean and comfortable. The air conditioning worked well and the bathroom was very nicely decorated.
Comment from Hotel Management
Sep 2, 2016 by Sébastien Simon - Assistant Front Office Manager, Hotel Management
Dear Chris, Thank you for your excellent rating, it is very much appreciated! It is true that the water pressure is not as high as what one can find in other hotels. This is mainly due to the fact that we are a Green Hotel, and by decreasing the water pressure, it helps us to save up some water and thus reduce a lot the water waste. However, rest assured that we will have our water pressure checked by our teams in order to ensure that is our "regular" pressure! Once more I do thank you as we do always appreciate comments from our guests as it helps us improve! We hope to be welcoming you back very soon at Thon EU! Regards, Sébastien Simon Assistant Front Office Manager