Ratings based on 967 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

alles Top

Posted Nov 28, 2016
alles super, Tiefgarage direkt unterhalb des Hotels, 20min zu Fuß bis in die Innenstadt
Comment from Hotel Management
Nov 30, 2016 by Sébastien Simon - Assistant Front Office Manager, Hotel Management
Dear, We thank you for your nice comment and excellent rating! We do hope to welcome you back at Thon EU! Regards,
1 out of 5
by A verified traveler from DK

Stjal da lige penge på mit kort

Posted Nov 24, 2016
Pros: pænt hotel, pæn rengøring
Cons: opdrage personalet til ikke at stjæle
Location: øh nej anvend bare ikke dette hotel
Utrolig personalet nappede da lige ekstra penge på mit kort i forhold til hvad regningen lød på, jeg vil da helt klart ikke anbefale nogen at tage på et hotel hvor personalet ser kortoplysninger som et personligt tag selv bord
Comment from Hotel Management
Nov 28, 2016 by Sébastien Simon - Assistant Front Office Manager, Hotel Management
Dear JSK, I thank you for having taken the time of writing this review. From what I understood, you are referring to the fact that upon arrival we take a preauthorization (hold) on your credit card for the total amount of your stay + 25€ in case of any other extras you might have (common practice in most hotels in the world, definitely common practice in Brussels). This authorization was then used during your check-out and only the confirmed rate was charged to your card. the 25€ then were not released immediately on your card, but I can definitely see that our Front desk Agent requested the company handling credit card transactions to release this amount the day after your departure. I do apologize for any inconvenience this delay may have caused you, but I however can ensure you that none of our staff member is a "stealer" as you suggested in the above comment. I remain at your disposal should you require any further information or assistance. Regards,
4 out of 5
by A verified traveler

Posted Nov 20, 2016
Sehr gutes Hotel, Frühstück relativ teuer, aber auch sehr großes Buffet.
Comment from Hotel Management
Nov 24, 2016 by Sébastien Simon - Assistant Front Office Manager, Hotel Management
Dear, Vielen Dank für Ihre Kommentar und Bewertung! Wir sehen uns bald bei Thon EU!
4 out of 5
by A verified traveler from Charleville-Mézières

Excellent week-end

Posted Nov 14, 2016
Pros: Hôtel très propre et très calme. La literie est confortable sauf le canapé lit qui est vétuste. Le petit déjeuner est très complet.
Location: Le quartier Europe, atypique, à 20mn de la Grand Place à pied, la marche permet de voir beaucoup de choses. Mini Europe et l'atonium à 30 mn en métro.
Un bon accueil à l'hôtel, sauf qu'en réservant sur expédia.fr, si vous cochez un enfant 17 ans, çà ne sert à rien puisque l'hôtel vous reprend 20 euros par nuit car pour celui-ci, c'est un adulte?? Donc petit accord à faire entre expédia et les hôtels pour ne pas avoir à payer un supplément à l'arrivée. J'aurai préféré dépenser 40 euros en souvenirs de Bruxelles.
Comment from Hotel Management
Nov 22, 2016 by Sébastien Simon - Assistant Chef de Réception, Hotel Management
Chère Franca, Nous vous remercions pour votre commentaire et votre super notation! Nous sommes ravis que vous ayez bien profité de Bruxelles! En ce qui concerne la difference tarifaire, les actions nécessaires ont été prises, et nous espérons fortement que la situation ne se reproduise plus (ni pour vous, ni pour d'autre!) Nous espérons vous revoir prochainement dans notre établissement! Cordialement,
4 out of 5
by A verified traveler

Viaggio di lavoro

Posted Nov 3, 2016
Pros: Posizione Pulizia Confort Servizi Vicinanza mezzi pubblici e centro
Cons: Camera un po calda Rumore di fondo della strada principale
Comment from Hotel Management
Nov 22, 2016 by Sébastien Simon - Assistant Front Office Manager, Hotel Management
Dear Sara, We thank you for your nice rating and comment. For your next visit, do not hesitate to mention your preference for a quiet room when checking-in so that our Front Desk Staff can attend to it! Hope to see you again at Thon EU!
5 out of 5
by A verified traveler from Thuit Hébert (Eure)

Posted Nov 2, 2016
Pros: L'accueil, le volume de la chambre, le confort du lit, wc et sdb séparés.
Cons: Tout est perfectible certes mais là ... non franchement je ne vois pas !!
Location: Métro au pied de l'hôtel donc placé à quelques minutes du centre historique. A pied, un peu plus long mais ballade agréable.
Comment from Hotel Management
Nov 22, 2016 by Sébastien Simon - Assistant Front Office Manager, Hotel Management
Bonjour Dom, Nous vous remercions pour votre super notation et votre commentaire! Nous espérons vous revoir très bientot au Thon EU!
5 out of 5
by A verified traveler

Een prima hotel met een supergoed ontbijt!

Posted Oct 26, 2016
Pros: Zeer vriendelijk onthaal. Prima ontbijt! Gelegen vlak bij metro.
Cons: Het hotel is gelegen langs een drukke baan, maar dit wisten we op voorhand.
Comment from Hotel Management
Oct 30, 2016 by Sébastien Simon - Assistant Front Office Manager, Hotel Management
Geachte gast, Wij danken U voor uw super rating! Tot binnenkort in Thon EU!
4 out of 5
by A verified traveler from JAPAN, TOKYO

快適なホテルでした。

Posted Oct 13, 2016
Pros: ベットサイズ、マットの寝心地はよかったです。
Cons: あえて、問題点を上げるとすればブリュッセルの中心街からは2km程、離れてる点でしょうか。 また、朝食ビュッフェの味はいいのですが、内容は粗毎日同じです。
Location: EU近くです。
最近できたホテルなのか、外装、内装、共に綺麗でした。 レストラン、雑貨ショップ、簡易ミートショップも併設されているので、簡単に飲食をすませることが可能です。 近隣もオフィス街なので夜は非常に静かです。 また従業員の方も丁寧な対応でした。
Comment from Hotel Management
Oct 15, 2016 by Sébastien Simon - Assistant Front Office Manager, Hotel Management
Dear Yohck, We thank you for your comment and your great rating! We hope to see you again at Thon Hotels! Best regards!
3 out of 5
by A verified traveler from London

Excellent hotel, very convenient location.

Posted Oct 12, 2016
Location: Right next to all the EU buildings
Generally a very good stay at an excellently located hotel. Two draw backs - the wifi didn't work in my room (or at least was very sporadic) and there was no milk with the coffee and tea in my room.
Comment from Hotel Management
Oct 15, 2016 by Sébastien Simon - Assistant Front Office Manager, Hotel Management
Dear Helen, We thank you for your comment and your nice rating! We regret to read the inconvenience you have experienced with the wifi, this will be reported to the right person in order for it to be fixed! As for the milk, it is available at the Front Desk during your stay (only creamer in the rooms) We hope to see you soon back in Brussels!
4 out of 5
by A verified traveler from Vaxholm

Bra hotell nära EU parlamentet

Posted Oct 1, 2016
Pros: bra personal, bra service, rent
Cons: lite sterilt och opersonligt
Rent och fint, bra service, bra läge lätt att komma via tåg från flygplattsen! tog bara 16 min.
Comment from Hotel Management
Oct 4, 2016 by Sébastien Simon - Assistant Front Office Manager, Hotel Management
Dear, Thank you for your nice review and great rating! Really much appreciated. Hope to see you again in Brussels!