Utrolig personalet nappede da lige ekstra penge på mit kort i forhold til hvad regningen lød på, jeg vil da helt klart ikke anbefale nogen at tage på et hotel hvor personalet ser kortoplysninger som et personligt tag selv bord
Comment from Hotel Management
Nov 28, 2016 by Sébastien Simon - Assistant Front Office Manager, Hotel Management
I thank you for having taken the time of writing this review.
From what I understood, you are referring to the fact that upon arrival we take a preauthorization (hold) on your credit card for the total amount of your stay + 25€ in case of any other extras you might have (common practice in most hotels in the world, definitely common practice in Brussels). This authorization was then used during your check-out and only the confirmed rate was charged to your card. the 25€ then were not released immediately on your card, but I can definitely see that our Front desk Agent requested the company handling credit card transactions to release this amount the day after your departure. I do apologize for any inconvenience this delay may have caused you, but I however can ensure you that none of our staff member is a "stealer" as you suggested in the above comment.
I remain at your disposal should you require any further information or assistance.