Reception

Reviews of Value Stay Brussels Expo Hotel

2 out of 5
Value Stay Brussels Expo Hotel
Luitberg 1, Strombeek-Bever, Grimbergen, Grimbergen

Reviews

7.0

Good

Rating 10 - Excellent. 48 out of 290 reviews" "
Rating 8 - Good. 126 out of 290 reviews" "
Rating 6 - Okay. 62 out of 290 reviews" "
Rating 4 - Poor. 28 out of 290 reviews" "
Rating 2 - Terrible. 26 out of 290 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
warm croissants
It was nice to smell warm croissants as I came down the stairs each morning.
Stayed 4 nights in Nov 2023

2/10 Terrible

Husam

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
Stayed 1 night in Sep 2023

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Sean

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Nightmare stay
Stayed for 3 nights and 2 of the nights are room key did not work making us have to wait until a employee came in the morning to let us in. Emergency contact number provided does no work. No compensation offered.
Stayed 3 nights in Jun 2023

2/10 Terrible

Anthony

Stayed 1 night in Jun 2023

6/10 Okay

Michiel

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Ironically, there's not much value in staying here. The rooms looks like there hasn't been any maintenance in the past decade. Quite annoying continuous buzz noise from inside the building (elevator? other installation?). Beds & matrass were old and provided limited support. Don't expect much. You can sleep here, you'll survive, but not much to enjoy.
Stayed 2 nights in May 2023

8/10 Good

Kumaran

Stayed 2 nights in Apr 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have relatives close to the hotel who could not offer us a room and so we stay at this hotel for convenience. Unfortunately I cannot really comment on anything other than the room as we only sleep there.
Stayed 6 nights in Sep 2022

2/10 Terrible

Malgorzata

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In desperate need of renovation, deep cleaning and repairs ( faulty fan, broken cupboard hinge - sharp piece of metal sticking out causing risk to safety, not working TV). Unfortunately, there wasn't anyone at the reception to speak to or report issues.
Stayed 1 night in Jul 2022

8/10 Good

Kajsa

Liked: Staff & service
Stayed 1 night in Jun 2022

8/10 Good

Mahmoud

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

Santo

Liked: Cleanliness, room comfort
Good place, needing more attention to details
Good, comfortable stay, but more attention to detail is needed. The extractor fan in the bathroom did not work, which caused the bathroom not to smell as nice as the room. The toilet flush worked sporadically. The kettle did not work properly. Coffee, sugar and other consumables were not readily available. Extra pillows are free, but where are they? At the time of going to bed and needing them there is no one in reception and it hardly counts as an emergency; why not make some extra pillows and blankets available in the cupboards?
Stayed 2 nights in Apr 2022

10/10 Excellent

Waqaas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Value Stay on Nov 29, 2021
Thank you!

8/10 Good

Antony

Business traveler
Liked: Cleanliness, property conditions & facilities
Comfortable
Comfortable and clean. Restricted access due to pandemic so arrive early to ensure entry.. otherwise you might book and pay.. but can't get in!
Stayed 1 night in Apr 2021
Response from Value Stay on Apr 23, 2021
Dear guest, thank you for your information. When your reservation is paid, you receive automatically an entrence code so you can get in from 4 PM until the next day 10 AM. (example for a stay of one night and if extra options like early check-in and late check-out are not booked) Best regards,

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family visit.
Very convenient for visiting a family member living in the area. We like the free parking, free wi-fi and general cleanliness.
Stayed 7 nights in Jul 2020
Response from Value Stay - Chloë on Jul 24, 2020
Thank you very much Peter, you are welcome anytime. cheers to you and your family

8/10 Good

LittleHotel, Brussels North

Liked: Cleanliness, property conditions & facilities
Small and quiet hotel with free parking possibilities in a nice area of Brussels. Everything is self service including checking in and out . No staff in this hotel visible at anytime.
Stayed 2 nights in Jul 2020
Response from Chloë on Jul 15, 2020
Hi LittleHotel, thank you for your review. For your security and the security of our co-workers we like avoid human interaction. in case of emergency there is a number you can call to ask for help, the reception will reopen for a few hours. don't hesitate if you have other questions. best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Value Stay on Mar 25, 2020
Thank you for your feedback!

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 3 nights in Mar 2020
Response from Value Stay on Mar 25, 2020
Thank you for your feedback!

6/10 Okay

Danni

Traveled with group
Front desk was nice and helpful, unfortunately no 24 hour service. Room smelled, beds could be more comfortable. Location close to public transportation.
Stayed 2 nights in Mar 2020
Response from Value Stay on Mar 25, 2020
Dear guest, Thank you for your feedback. We think it is very important to know your opinion and your comments will help us improve the quality of our services. With best regards,

8/10 Good

Ismail

Business traveler
Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2019
Response from Value Stay Team on Dec 16, 2019
Thank you for your feedback!

4/10 Poor

Jacki, NY

Disliked: Amenities, property conditions & facilities
My room was not clean and serviced ... limited parking space ....
Stayed 2 nights in Nov 2019
Response from Chloë on Nov 27, 2019
Dear Jacki, thank you for choosing Value Stay. We have budget accomodations and our guests decide the cleaning shedule. the cleaning is included before arrival and after departure and in Executive rooms. all other cleaning demands are bookable at the reception for an extra cost. For really busy nights, we have an underground parking bookable for 12€ per car per night. Best regards,

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Value Stay Team on Nov 21, 2019
Merci pour votre feedback!

8/10 Good

Peter

Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Sep 2019
Response from Value Stay on Sep 10, 2019
Thank you for your feedback!

10/10 Excellent

A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expo
Prima hotel met ruime kamers, vriendelijke medewerkers, goed ontbijt, heerlijk restaurant als “buur”, 15 min wandelen naar Metrostation, gelegen in een rustige wijk, goede prijs-kwaliteitsverhouding......., kortom een aanrader!!
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
30c + no a/c = NO THANKS.
Stayed 1 night in Jun 2019
Response from Chloë on Jul 2, 2019
Hi dear, thank you for your review. We are sorry to hear you had a bad experience with the hot weather in Belgium. We will forward your idea to the management. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Chloë on Jun 25, 2019
Thank you for your score

6/10 Okay

Verified traveler

Business traveler
夜間関係者が誰もホテルにいないのは少し不安。 タクシーを頼んだりするのに朝クロークに人がいなかったり 夜8時過ぎには人がいないのは不便
Stayed 4 nights in Jun 2019
Response from Chloë on Jun 21, 2019
Hi dear, Thank you for your review. The reception hours are reduced to be able to offer you the best price in the area. There is an emergency number you can call in case of difficulties or problems. you will find this number on the confirmation of your reservation or in the entrance hall. You will find the taxi number at the reception. Best regards,

8/10 Good

Viv

Liked: Cleanliness, staff & service, property conditions & facilities
Value stay..... exactly what it says
No doubt it’s value for money. Rooms were rather hot despite the weather being cool so sleeping wasn’t easy until room cooled with open window. Friendly staff throughout stay.
Stayed 3 nights in Jun 2019
Response from Chloë on Jun 17, 2019
Thank you for your review!

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Last minute booking.
Booked just 30mins before arriving. It was a last minute discision to stay an extra night before the long journey home. The hotel is in a business suburban area, the adjoining restaurant is quite expensive, they have no competition as there is nowhere else to eat or drink in the neighbourhood.
Stayed 1 night in May 2019
Response from Chloë on May 31, 2019
Hi dear, Thank you for your nice review. The closest is of course Restaurant Rijckendael. it is situated right next to the hotel. They offer a french cusine with quality products and this may infulance the price. There are about 10 retaurants within 1 km distance from the hotel.we will make a list and put it close to the reception so you can choose next time. have a great day

8/10 Good

M.Bals

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly value stay. Although it seems close to the city center by distance (about 11km) getting there by public transport is slow and, at rush hour, unpleasant as well. Consider that if you plan to commute to the city center for work.
Stayed 1 night in May 2019
Response from Chloë on May 29, 2019
Thank you for your review!

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience. I paid the money for one night and there was no one there one i got there.
Stayed 1 night in Apr 2019
Response from Chloë on May 3, 2019
Hi dear, Thank you for your review. The reception's openign hours are mentioned on the website before you can click on "buy" or "choose" For reservations paid online, you receive the entrance code by e-mail to be able to check-in after 8 pm. Don't hezitate to contact us directly if you have any additional question. Kind reagrds,

8/10 Good

kevin

Liked: Cleanliness, property conditions & facilities
Tram Number 3
A distance from city center. Pay attention to the check in hours.
Stayed 4 nights in Apr 2019
Response from Chloë on May 29, 2019
Thank you for your review

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
No refund for having to change my stay.. What a shame!
Stayed 2 nights in Mar 2019

8/10 Good

Alun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was functional. Parking was easy in the surrounding area, so that was a bonus and it was a short walk to the Expo, which was ideal. It was quite a long walk to get out of the residential area and to an area with restaurants, but there was a nice one about 20 mins walk away.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
clean, easy parking on the roads, easy check in, no dazzle
Stayed 1 night in Mar 2019

8/10 Good

Craig, Loughborough

Liked: Cleanliness, staff & service, property conditions & facilities
Local hotel located quite close to airport. Room was clean and tidy, bed a little on the soft side. Check in was fine, didn't have breakfast so no comment there.
Stayed 1 night in Feb 2019

8/10 Good

Agata

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2018

2/10 Terrible

Ricardo

Disliked: Staff & service
Price discrepancy.
Stayed 1 night in Dec 2018

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value near the Brussels Expo Center
Value Stay Brussels Expo Hotel is exactly what you would expect from the name. It is a great value in close proximity to the expo center and is an ideal place to stay for anyone attending an event at the expo center. The only downside is that it is a EUR 20 Uber to the downtown area where all of the good restaurants and bars are located.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception was very pleasant and helpful. The hotel managed to organise a special gluten free bread for my wife's breakfast. The room was quiet, but the hotel was near the airport so some disturbance was intermittently experienced. would definitely recommend this hotel.
Stayed 2 nights in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Shiva Shankar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As the name states, Value for stay
Cant be better
Stayed 3 nights in Sep 2018

8/10 Good

Lasha Bjalava

Clean and cheap hotel near Expo
Very important info, if this is your first stay in this hotel: 1. Reception doesn’t work after 7 pm 2. You have to check your email after booking and you will find check in information. After that you will find envelope with you key in safe of reception This hotel is very close to Atomimium and Expo Center. Easy to acces Brussels city center by bus 231, 232. Hotel has free parking space as well. Love this hotel
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Our room was large and comfortable. It is within walking distance of the Atomium and bus stops if you want to go to the center of the city
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Everything you need
If you are visiting the convention centre this is a great close place to stay. No it is not fancy but staff very nice, rooms comfortable and a very quiet residential location. No restaurant on site but several nice places within a few minutes walk. Clean and quiet with excellent wifi it is perfect for a budget business stay.

8/10 Good

Miguel

Liked: Cleanliness, property conditions & facilities, room comfort
Like the name says, you get very decent basics at a good price: good value (though far away...)

10/10 Excellent

Mark, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place in northern Brussels
+ Clean and modern building and room small and minimalist but good. Very helpful and friendly desk staff. Easy to find from the ring road and good park facilities. Good breakfast. Nice neighbourhood with lots of bars and a few restaurants within reasonable walking. Premium Inn like facilities but better. - It's definitely not near the centre or east public transport so you do need a car or taxi.
Stayed 1 night in Apr 2018

6/10 Okay

Nimrod

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2018