Front of property - evening/night

Reviews of Warwick Brussels

4 out of 5
Warwick Brussels
Rue Duquesnoy 5-7, Brussels

Reviews

8.2

Very Good

Rating 10 - Excellent. 483 out of 1011 reviews" "
Rating 8 - Good. 289 out of 1011 reviews" "
Rating 6 - Okay. 137 out of 1011 reviews" "
Rating 4 - Poor. 57 out of 1011 reviews" "
Rating 2 - Terrible. 45 out of 1011 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rolando

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from the staff, amazing room for a fair rate, and great location.
Stayed 1 night in Mar 2024

10/10 Excellent

silviu, Chevy Chase

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to grande place, very good restaurant and excellent services.
Stayed 10 nights in Mar 2024

10/10 Excellent

Loops

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the hotel, very close to tourist area and station. Room was very comfortable and we slept well. The rooftop bar had some great views and nice vibe.
Stayed 2 nights in Mar 2024

8/10 Good

Mackenzie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to Brussels Central train station & the Grand Place! It was super close to a bunch of restaurants as well which was amazing. The only rough part was the air conditioning never worked in our room and it was really noisy with the window open which was the only way we could cool off.

10/10 Excellent

Tomas, Cairo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property in the center of Brussels
Stayed 1 night in Mar 2024

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything. Excellent
Stayed 1 night in Mar 2024

8/10 Good

Anthony, Chicago

Traveled with partner
Liked: Staff & service, amenities
Been coming here for more than 10 years, rooms are a bit run down now. Water 🚿 in shower drips all night. Rooms need some maintenance and paint and wallpaper fixed. I was in room 139
Stayed 2 nights in Mar 2024

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Great, Very clean, Very accessible to the train station as well as restaurants and attractions, would definitely recommend
Stayed 3 nights in Feb 2024

4/10 Poor

Gatete

Stayed 6 nights in Feb 2024

10/10 Excellent

Emilia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2024

10/10 Excellent

Knut

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2024

8/10 Good

yaron

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
althout not new facility, it's vey well kept, excellent location near the old center, breakfast is very good. I can in sunday and the line for the check-in was 20 min after a long drive, so they should have brought a 3rd person to help at the desk. Over all it's a place to come back to.
Stayed 1 night in Feb 2024

10/10 Excellent

davit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Feb 2024

10/10 Excellent

sarah

Business traveler
Liked: Cleanliness, staff & service, amenities
Comfortable and well located with friendly staff
Stayed 1 night in Feb 2024

6/10 Okay

Axel, Gran Canaria

Check in was very rude and stupid. Rooms were old fashion
Stayed 2 nights in Jan 2024

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a really central location. Good bar on the rooftop as well
Stayed 1 night in Jan 2024

10/10 Excellent

Liam Joseph Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 4 nights in Dec 2023

10/10 Excellent

Ivan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, nice and quiet. Walkable to main attractions Needed bottle opener but was told that will be charged for it. A first and a weird one
Stayed 1 night in Jan 2024

10/10 Excellent

Joseph El

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional staff. Very amicable
Stayed 1 night in Jan 2024

10/10 Excellent

Joseph El

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so friendly and helpful, the hotel location is amazing. The rooms are spacious and clean
Stayed 1 night in Dec 2023

10/10 Excellent

Aimee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel
Fantastically located hotel only a few minutes walk from Brussels Central. Hotel has a lovely roof top terrace and bar, it was a bit cold during our visit but you get a great view of Brussels and it would be even better in summer time. Staff were really friendly and helpful. Hotel overall was perfect.
Stayed 2 nights in Dec 2023

8/10 Good

Robbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooftop bar
Stayed 1 night in Dec 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Very nice hotel, staff super friendly and helpful, excellent location
Stayed 4 nights in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Christian, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was lovely and accommodations were comfortable. The rooftop had great views. William at reception was extremely friendly and helpful. Location was great: I was able to walk from Brussels Central Station. This is the main reason I booked; however, it is also walkable to Grand-Place and Manneken-Pis. I felt extremely safe. I would recommend and stay again in the future.
Stayed 1 night in Dec 2023

10/10 Excellent

pascale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Stayed 1 night in Dec 2023

2/10 Terrible

Stuart

Traveled with family
Disliked: Staff & service
Overcharged, rude reception staff. Would never stay here again.
Stayed 1 night in Dec 2023

8/10 Good

hsuliang

Stayed 1 night in Nov 2023

10/10 Excellent

Karman, St George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Warwick Brussels. Our room was spacious, clean and had a perfect street view! It is perfectly located next to the Central station and Grand Place.
Stayed 3 nights in Nov 2023

10/10 Excellent

Rita

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services were amazing.
Stayed 2 nights in Dec 2023

8/10 Good

Branimir

Liked: Cleanliness
Disliked: Room comfort
Brussels stay
Rooms are quite small and deserve decent redecoration and refurbishment. Bath should be replaced by shower… No refillable soap and shampoo bottles! We were not given an upgrade and a free bottle of wine! The only perk here is a walkable distance to Brussels central station.
Stayed 2 nights in Dec 2023

10/10 Excellent

Hayley

Stayed 1 night in Dec 2023

6/10 Okay

Michelle

Business traveler
Liked: Cleanliness, staff & service, room comfort
Lovely hotel but you can see the rooms are in need of a little TLC.
Stayed 1 night in Nov 2023

2/10 Terrible

Liz, Westfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Christopher

Stayed 1 night in Dec 2023

2/10 Terrible

Sanjay

Traveled with family
Disliked: Staff & service, room comfort
Horrible, Terrible Stay. Stay away from this hotel
Our stay right from Check in to Check out was horrible. The staff is terrible and rude. To add to the woes, they were having some maintenance work due to which our entire room and floor was stinking of paint which we cannot stand absolutely. Paint work would be pre-planned so either they should not offer rooms on same floor or they should have informed in advance. Would not recommend anyone to stay at this property. We are Gold members at Expedia to which when I mentioned the staff says they do not care whether we are Gold members. They have got nothing to do with that and if its anything we should talk to Expedia not them.
Stayed 2 nights in Dec 2023

8/10 Good

Brian James

Traveled with group
Liked: Cleanliness, staff & service, amenities
Great location...very tired needs a makeover
Stayed 2 nights in Dec 2023

10/10 Excellent

Naoki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for your service
Stayed 3 nights in Nov 2023
Response from Warwick Brussels Guest Services on Nov 30, 2023
Dear Naoki,I would like to personally thank you for the comment you left us. Our goal is obviously to achieve a perfect score and each and everyone of us try our hardest to reach it. We truly hope you will come back to see us very soon and we will be delighted to go beyond your expectations once again.I would like to sincerely thank you on behalf of the whole team.Kind Regards, Ottavio Front Office ManagerWarwick Brussels

10/10 Excellent

Audrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative was the lack of a pool and hot tub. After the cool rainy weather, it would have been lovely to have a hot tub to soak in!
Stayed 2 nights in Nov 2023
Response from Warwick Brussels Guest Services on Nov 30, 2023
Dear Audrey, We are pleased to know that your stay in our hotel fulfilled you expectations. We hope to have the opportunity to see you back. Kind Regards, OttavioFront Office ManagerWarwick Brussels

10/10 Excellent

norma

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to both the train station and the Christmas markets
Stayed 2 nights in Nov 2023
Response from Warwick Brussels Guest Services on Nov 30, 2023
Dear Norma,We were truly delighted to read the comment you left us, it does mean a lot to us as we are continuously trying to improve guest satisfaction and maintain our high standards.Therefore, on behalf of all the staff here at Warwick Brussels, we would like to thank you for taking the time to leave a note and look forward to welcoming you again in our hotel and in Brussels.Kind Regards, Ottavio Front Office ManagerWarwick Brussels

10/10 Excellent

M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb
Stayed 3 nights in Nov 2023
Response from Warwick Brussels Guest Services on Nov 30, 2023
Dear M,We were truly delighted to read the comment you left us, it does mean a lot to us as we are continuously trying to improve guest satisfaction and maintain our high standards.Therefore, on behalf of all the staff here at Warwick Brussels, we would like to thank you for taking the time to leave a note and look forward to welcoming you again in our hotel and in Brussels.Kind Regards, Ottavio Front Office ManagerWarwick Brussels

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Well situated for the Grand Place
Stayed 3 nights in Nov 2023
Response from Warwick Brussels Guest Services on Nov 30, 2023
Dear Warren, Thank you for your feedback. We are delighted to know you loved your stay with us. It has been a pleasure for us to welcome you. We hope to have the opportunity to welcome you back in a near future. Kind Regards, OttavioFront Office ManagerWarwick Brussels

8/10 Good

Kenneth, Gouldsboro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location and staff are excellent. Early check in allowed for 30 euro should be waived for VIP access members.
Stayed 2 nights in Nov 2023
Response from Warwick Brussels Guest Services on Nov 30, 2023
Dear Kenneth, Thank you for your feedback. We are delighted to know you loved your stay with us. It has been a pleasure for us to welcome you. We hope to have the opportunity to welcome you back in a near future. Kind Regards, OttavioFront Office ManagerWarwick Brussels

10/10 Excellent

G

Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Warwick Brussels Guest Services on Nov 30, 2023
Dear Daniel,We were truly delighted to read the comment you left us, it does mean a lot to us as we are continuously trying to improve guest satisfaction and maintain our high standards.Therefore, on behalf of all the staff here at Warwick Brussels, we would like to thank you for taking the time to leave a note and look forward to welcoming you again in our hotel and in Brussels.Kind Regards, Ottavio Front Office ManagerWarwick Brussels

6/10 Okay

Holger

Business traveler
Disliked: Cleanliness, property conditions & facilities
Property conveniently located; however, rooms are very dated, cleanliness was also not great (makeup stains on towel, long hair on the bathroom floor). Room was also a bit stuffy even though Aircon was working. the Lifts need urgent servicing as they are grinding, and you can hear that at night in the room.
Stayed 1 night in Nov 2023
Response from Warwick Brussels Guest Services on Nov 30, 2023
Dear Holger,We would like to thank you for the feedback, indeed bringing this up to our attention is what helps us maintain our standards and adjust accordingly our service or our equipment. We hereby apologize for the inconvenience and would like to reassure you a follow up will be done in this matter. Kind Regards, Ottavio - Front Office Manager - Warwick Brussels

2/10 Terrible

G

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Do not stay if theybare doing work
Check in no problem was having a relax in the room and then a big chemical smell came in the room we could not stay in the room due to the smell. We go down to reception to ask what the smell was and where told it was work going on in the car park under the hotel and the smell is harmless and would be gone in about 2 hours so the manger suggested we leave the hotle. We had planned to restbup for a few hours as been traveling all day but this was not an option now due to the smell. We could not believe that this work is taking place when there is people staying in the hotle even one of the reception staff had a mask on as the smell was so bad. On returning o the hotle 5 hours later the smell had not gone and only then the moved us to a new room. This is totally unacceptable and would not stay in the hotle again.
Stayed 1 night in Nov 2023
Response from Warwick Brussels Guest Services on Nov 30, 2023
Dear G,We are truly sorry about the situation you experienced while staying in our hotel and even if this is totally beyond our control, we would like to apologize for the eventful stay.We understand this kind of event should not happen regardless of the class of hotel or even the rate our guests are paying for the night; nevertheless, these events happen and as hoteliers we always try our best to react the best way possible in the urgency of the situation.As hospitality is our promise, and as we feel like you did not enjoy your stay to the fullest, we would like to extend our sincerest apologies. We truly hope you will give us another chance in the future to make things right and give you the positive image we intend to give at all times. Kind Regards, OttavioFront Office ManagerWarwick Brussels

10/10 Excellent

Verified traveler

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Warwick Brussels Guest Services on Nov 30, 2023
Dear Guest, Thank you for your feedback. We are delighted to know you loved your stay with us. It has been a pleasure for us to welcome you. We hope to have the opportunity to welcome you back in a near future. Kind Regards, OttavioFront Office ManagerWarwick Brussels

10/10 Excellent

Jason

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodations in the heart of Grand Place
Stayed 4 nights in Oct 2023
Response from Warwick Brussels Guest Services on Nov 30, 2023
Dear Jason,We were truly delighted to read the comment you left us, it does mean a lot to us as we are continuously trying to improve guest satisfaction and maintain our high standards.Therefore, on behalf of all the staff here at Warwick Brussels, we would like to thank you for taking the time to leave a note and look forward to welcoming you again in our hotel and in Brussels.Kind Regards, Ottavio Front Office ManagerWarwick Brussels

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Warwick Brussels Guest Services on Nov 30, 2023
Dear Marlon,Thank you for your feedback. We are delighted to know you loved your stay with us. It has been a pleasure for us to welcome you. We hope to have the opportunity to welcome you back in a near future. Kind Regards, OttavioFront Office ManagerWarwick Brussels