Very central design hotel in Brussels
Posted Feb 24, 2016
Zoom Hotel is a nice design hotel located in a very central position in Brussels. It's nicely decorated (more in the common areas than in the rooms) and it has competitive rates.
I would say that the main flaw is the service. First of all my boyfriend and I were given a room with two beds and not one with a double bed; I assume that was because we are a same-sex couple, since both couples travelling with us were given a double bed. Then, on the first night there my boyfriend was sick and had to order delivery from an external delivery service; even though my boyfriend had a high temperature, he was told by the guy working in the hall to go downstairs to pick his order since he wasn't going to allow the delivery guy to go upstairs. When the delivery guy realized he had forgotten part of the order, my boyfriend asked the guy in the hall to bring it upstairs, if the delivery guy couldn't: the guy in the hall refused to do so, which I think was kind of rude.
There are some problems with the rooms as well: even though they are very clean, you can tell that the building is old because the floor is really squeaky. But most and foremost, the rooms are dark: there is much more light in the bathroom than in the bed area, the light is not well distributed and the black carpet and ceiling make the room even darker.