Dear Pauline,Thank you for taking the time to share your feedback with us.We are pleased to hear that you found our hotel to be well-maintained and appreciated the cleanliness of our rooms, the condition of our hotel, the quality of service, and our room amenities. We regret to hear that you felt uneasy about venturing outside the hotel and assure you that the safety and comfort of our guests is a top priority. Our location opposite the Brussels-South railway station is highly appreciated by travelers for its convenience, and we hope that future guests will feel confident to explore the nearby attractions.Your warm words about the hotel's cleanliness and amenities are truly valued, and we will continue to strive for excellence in these areas.We hope to see you again in the future. Best wishes,Christophe Lac, Hotel Manager

Dear Michelle,We really appreciate your feedback.We're delighted to hear that you found our hotel cozy and appreciated the cleanliness, condition of our hotel, and the level of service provided by our team.We regret to hear about your encounter outside the hotel's vicinity; please rest assured that we prioritize the safety and comfort of our guests and we continuously work with local authorities to maintain a welcoming environment.It is heartening to know that our amenities, including the room features and on-site bar with its selection of local Belgian beers and summer gin, enhanced your stay.We hope to welcome you back.All the best,Christophe Lac, Hotel Manager

Dear Cristel, We would like to thank you for taking the time to leave this review about your recent visit.We're delighted to hear that you enjoyed our bar and the selection of local Belgian beers and our signature ibis-flavoured gin. Regarding your observations, while we are pleased to offer a range of amenities including air conditioning and Sweet beds by ibis for your comfort, we regret to hear that certain aspects did not meet your expectations. We take pride in our hotel's cleanliness and non-smoking policy, and we're concerned about the scent you encountered. We also offer complimentary water in our premium rooms, and while in-room coffee or tea facilities are not standard, our guests are welcome to enjoy a range of beverages at our bar. We appreciate your feedback as it is essential in helping us improve our guest experience.We hope to welcome you back.All the best,Christophe Lac, Hotel Manager

Dear Jeff, Thank you for your feedback.We're glad you took advantage of our room amenities, and we always strive to maintain a high standard for our guests. We regret to hear that you found the bed too hard and the bar more expensive than anticipated. Our bar prides itself on offering a selection of local Belgian beers and exclusive summer treats, aiming to provide a unique experience rather than compete on price alone.Unfortunately, it seems that we did not meet all your expectations, and we apologize. Please rest assured that your feedback has been duly noted and will be taken into consideration.All of the team hope to have the pleasure of welcoming you back on many more occasions. Best wishes for 2024!Best regards,Christophe Lac, Hotel Manager

Dear Robert,Thank you for taking the time to review your stay.We are delighted to know that you had such a great time at our hotel. Please do not hesitate in making us aware of any issues or concerns during your stay so that we may seek an appropriate solution.We look forward to welcoming you back.Best regards,Christophe Lac, Hotel Manager

Dear Roberto,Thank you for this review about your recent stay.The satisfaction of our guests is of the utmost importance to us, and we apologize if your room did not entirely meet expectations. All photos shown on our website are indeed real photographs of our rooms, however some rooms look different and unfortunately we are not able to illustrate each one online. Please rest assured that all equipment in our rooms is identical, and we have taken note of your concern.We hope you will consider staying with us again in the future. Best regards,Christophe Lac, Hotel Manager

Dear Emily,Thank you for your recent stay and for taking the time to leave a review.We are glad to hear that you appreciated our convenient location near the train station and the availability of a triple room for your group. We also hope you enjoyed the drink and snack service at our reception.We apologize for any discomfort you may have experienced due to the smell in your room and the limited availability of luggage lockers. We are continuously working on improving our facilities and services to better cater to our guests' needs. As for safety concerns, we assure you that our hotel is located in a well-connected area, and we strive to maintain a secure environment for all our guests. We understand that the surroundings might have caused some unease, and we will consider your feedback for future improvements.We would be delighted to welcome you back for another stay in the future. Best wishes,Christophe Lac, Hotel Manager

Hello Jakub,Thanks for taking the time to share your review.We are glad to hear that you found our beds comfortable and appreciated the bar and food options in our lobby. Our housekeeping team strives to maintain a clean environment for our guests, so your positive feedback is appreciated.We apologize for the noise disturbance you experienced during your stay. Our hotel is located in a bustling area, and we understand that this can sometimes lead to noise. We also acknowledge your concerns regarding the bathroom and the carpet in your room. Rest assured, we will address these issues with our maintenance and housekeeping teams to ensure a better experience for our future guests. As for the luggage storage fee, we charge a nominal fee to maintain the security and quality of this service. We are sorry for any inconvenience this may have caused.We are looking forward to welcoming you again. All the best!Christophe Lac, Hotel Manager

Dear Wah Sun,Thank you for taking the time to review your stay.We appreciate your kind words about our indoor environment and dining area. It is our goal to provide a comfortable and enjoyable experience for our guests.We are deeply concerned to hear about the issues you encountered in your room. Please be assured that cleanliness and security are of utmost importance to us, and we will investigate the matters you mentioned. We apologize for any inconvenience this may have caused during your stay. As for the insects, we will take immediate action to address the situation and ensure it does not happen again.We regret you did not inform us of these concerns while on-site so that we could have taken immediate action. Please accept our apologies and rest assured that we are looking into the matters you have mentioned.We hope you will consider staying with us again in the future. Best regards,Christophe Lac, Hotel Manager

Dear Domenico,Thank you for taking the time to share your feedback.We are glad to hear that you found our hotel clean and well-maintained, with satisfactory service. Our team works hard to ensure a comfortable stay for our guests.We are sorry to hear that you did not feel safe and found the surrounding area to be dirty. Our hotel is located near the Brussels-South railway station, which is a bustling area with many travelers. We understand that this may not be the ideal environment for everyone, but we assure you that our hotel prioritizes the safety and well-being of our guests. We hope that you were able to enjoy the many attractions and shopping opportunities that Brussels has to offer, such as the Grand Place and Avenue Louise, which are easily accessible from our hotel.We hope to welcome you back. Best wishes,Christophe Lac, Hotel Manager

Dear Jeannette,Thank you for taking the time to share your feedback,We are glad to hear that you appreciated our convenient location near the Brussels-South railway station and the city center. However, we are sorry to hear about the issues you experienced during your stay. We understand that soundproofing is important for a comfortable stay, and we will look into this matter to ensure a better experience for our future guests. Regarding the tin foil on the smoke detector, we appreciate you bringing it to our attention and our team has addressed the issue. As for the water temperature in the shower, we apologize for the inconvenience and will investigate the situation to ensure it is resolved. Don't hesitate to ask for a room move in case of relevant problem.We hope to have the pleasure of welcoming you back for an improved experience next time.Kind regards,Christophe Lac, Hotel Manager

Dear Jeroen, Thank you for taking the time to share your review.We are glad to hear that our proximity to Brussels South train station was convenient for your early train. Our location is indeed ideal for travelers arriving or departing via international trains such as Thalys, Eurostar, and ICE.We apologize for any inconvenience you may have experienced due to noise and perceived safety concerns in the surrounding area. Our hotel prioritizes the comfort and security of our guests, and we strive to maintain a welcoming atmosphere within our premises.We understand that the neighbourhood can be busy due to the train station, but we assure you that our reception staff and safety guard are always available to assist you with any concerns during your stay. We hope that our comfortable rooms, free Wi-Fi, and other amenities provided a pleasant stay despite these issues.We hope to have the occasion to welcome you back in the near future.Kind regards,Christophe Lac, Hotel Manager