Deluxe Room, 2 Queen Beds, Non Smoking | Living area | TV, DVD player
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Reviews of The Plaza Motel

2 out of 5
The Plaza Motel
1604 S Main St, Bryan, OH

Reviews

7.8

Good

Rating 10 - Excellent. 56 out of 138 reviews" "
Rating 8 - Good. 40 out of 138 reviews" "
Rating 6 - Okay. 19 out of 138 reviews" "
Rating 4 - Poor. 10 out of 138 reviews" "
Rating 2 - Terrible. 13 out of 138 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

5.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Bob

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Good - It was cheap, clean towels. Overall, was what expected for the price. Bad - room was "non-smoking" but had ashtray and about midnight cigarette smoke was rolling under the adjoining doorway from the office...had to get up and pile bath towels around base of door to try and minimize the stank. Desperately need new pillows - would be better with a bath towel!
Stayed 1 night in May 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Dirty rat hole. Loud. Never again!
Stayed 1 night in Apr 2019
Response from The Plaza on Apr 25, 2019
Unfair ,not true!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price
For the price, it suits the need.
Stayed 1 night in Apr 2019
Response from The Plaza Motel on Apr 14, 2019
Thank You!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The appearance from the outside was a little off putting but the staff was extremely nice and pleasant. When we arrived in our room it was very clean and nice. It was a nice surprise.
Stayed 2 nights in Jan 2019
Response from Plaza Staff on Jan 31, 2019
We are glad you enjoyed your stay and thank you for the review

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Firstroom was very stark. No light, no bedstand no chair etc. The up grade was better, however carpet and chairs very dirty. But bedding s was clean
Stayed 2 nights in Sep 2018

2/10 Terrible

Verified traveler

Stayed 1 night in Jul 2018
Response from Plaza worker on Dec 9, 2018
Sorry about whatever was wrong with your stay.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WE TRAVEL 80% OF THE YEAR. THIS WAS BY FAR THE WORSE EXPERIENCE EVER! VERY DISORGANIZED, UNPROFESSIONAL AND LOST OUR RESERVATION.
Stayed 6 nights in Jun 2018
Response from Plaza worker on Jun 30, 2018
Sorry to hear about your experience. We assure you we will try harder next time.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nasty place!
The staff was friendly, that was the only good thing about this trip! Our room was filthy! There was cigarette ashes on the ground. The drain in the shower was full of hair like it hadn't been cleaned in months. Pretty sure the people in the room next to us were doing drugs all night, along with people coming and going from their room. Then in the other room there was music blaring the entire night. I booked this hotel because it use to be a decent one but I will not stay here again!

2/10 Terrible

Kay, Indiana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting!
We reserved a room with 2 queen beds and non smoking! All they had was a queen bed and a futon! The place smelled terrible! Cigarette smoke! Didn’t stay!
Stayed 1 night in Mar 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was discussing
Would not even sleep there after I drove up is nothing else songs couldn’t stand what’s the lobby was full of smoke from the lady at the front smoking
Stayed 1 night in Jan 2018

4/10 Poor

Tom, Chicago

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and beat up
WE thought at the price we paid this would be a Nice Room. All the furniture was very old and beat up. The bed was very old and made all kinds of noise when you moved. The floor was dirty. I spilled some water and when I wiped it up the paper was very dirty. Very disappointing stay.
Stayed 1 night in Oct 2017
Response from Jess on Nov 12, 2017
i do apologize that u had a unhappy sty. Thank u very much for pointing out this stuff . i will make sure that it will be fixed in hopes that u will stay with us again. we have ordered some new mattresses and we got new cleaner for the tile. Once again i do hope u will give us another chance

4/10 Poor

pav, Ohio

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
The room was suppose to be non smoking. The smell and air quality was horrible. So bad that our clean clothes smelled like smoke the next morning. I spoke to the gentleman at the desk and he stated it used to be a smoking room, last week! What would have been an ok room turned our stay to disappointing.
Stayed 1 night in Oct 2017
Response from Jess on Nov 12, 2017
I do apologize for the smoke smell in ur room. thank u for poiting it out to me. I will make sure that we fix that smell right away . i did just have stanely steemers come out here thursday to deep clean all floors, i do hope u give us another chance.

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities, room comfort
First to worst
Under new management. It went from 1st to worst. No table and dresser missing a drawer. The fabulous breakfast room in the past is now a small table in front of the registration desk so you can enjoy a bowl of cold cereal. The silver lining is that the attitude of the staff is much much better now.
Stayed 1 night in Oct 2017
sorry about the breakfast we have staff stay onsite so we can help suite customer needs and had to remove the breakfast room but we will keep it in mind to maybe add on in the future thank you amd have a nice day

8/10 Good

Steve

Liked: Cleanliness, room comfort
Steve Plaza
Average stay
Stayed 1 night in Sep 2017
thank you for your comment anything that would make your visit better?

4/10 Poor

jj, Whitehouse Ohio

Disliked: Staff & service, property conditions & facilities
We were booked and locked in to Rm 24 and we got a confirmation. Upon arrival rm. 24 was occupied. So the clerk put us in rm 22. But that room was also occupied. We then were told to go to rm 15....also occupied! Then to rm 12...again occupied. Each time the clerk opened the rooms!! Finally we were put in rm 2. However this room was very small and the carpet was despicable!! We said this was not acceptable and they found a rm 4. Cleaned personally by the manager. We spent the night and were told we would be moved to rm24 the next day but we told them not to displace the people that were already there and we stayed in rm.4. After we got to talk with the management they were very accommodating and made the weekend worthwhile. However the clerk Roz was very nice but not very competent and this could have been avoided if Roz had been more competent on the computer.
Stayed 2 nights in Sep 2017
Response from steve on Nov 11, 2017
sorry this is the manager we have been working with her on the computer so she is more effective with dealing with the guest thank you have a nice day

8/10 Good

Julie

Liked: Cleanliness, staff & service
Breakfast
Was disappointed with the breakfast. On previous stays many options were available. This time they no longer provide an area to sit and have breakfast. We always enjoyed the breakfast ,big disappointment. We did have a nice big room which was exceptionally clean. Fast internet.
Stayed 1 night in Sep 2017

2/10 Terrible

patrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Recommended
Reserved a "family room", but was told its not available when checking in. Also; no towels in room.....rollaway bed had badly stained sheets...bed looked like someone laid on it....one chair was badly stained...carpet stained...and could not find any breakfast there...
Stayed 1 night in Aug 2017

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2017

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place sucks
It was the worst hotel I have ever stayed at made super eight look like the Ritz Carlton you should not allow this on your site
Stayed 2 nights in Jul 2017

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Quaint little mom and pop place.
We were looking for a place to spend one night on our way to NY. All the hotels along the toll road are easily $100 plus, even the dumpy ones. We read the reviews on this place and decided to try it. Quiet, little mom and pop, old school motel. Our room was in the newer addition on the back side of the property. It had two queens. We prefer a king, but understand why they are in limited supply in the little places. The office bell was answered eventually. We had booked through hotels.com and all was in order. They didn't even take a swipe of my credit card. The room was large and clean. The bed was comfortable. There was no road noise since this place is 10 miles from the toll road and on the edge of town. Nothing special, but the rate was good. We got a good nights sleep. WiFi worked. TV was a new LG with plenty of channels. We didn't partake of the breakfast offerings . I did see a loaf of bread on top of a small fridge in the office and a couple of coffee pots in the morning when I turned my key card in. There were also some bananas in a bowel. Other than get gas, we didn't spend any time exploring the town but there's a Walmart close by and plenty of local restaurants along main street. Would we stay here again, probably. Unless we got a great deal from one of the nicer chain hotels along the toll road. Not likely in the middle of June on short notice. Although we don't have a pet, I did notice that the Plaza was also "pet friendly."
Stayed 1 night in Jun 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Room was bad...
Stayed 1 night in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Midnight stay
I didn't arrive until after 11PM. The office was closed, and had to wait a few minutes. The office had an unpleasant odor, like a damp basement, but the rooms were more than satisfactory.
Stayed 1 night in Jun 2017

4/10 Poor

Laura, Painesville

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Bryan, Ohio motel
I needed a place to stay in Bryan for a wellness clinic I was doing the next day. I had read very favorable reviews on the Plaza motel.Check in staff was very pleasant and helpful. The room was spacious and the bed pretty comfortable. However... I noticed a coffee maker, but no cups of any kind. No big deal,ran down to dollar store and got plastic ones. I did a little looking around town, then returned to the motel. As I turned the lights on by the bathroom, I saw the two sinks had hair,stains, and what looked like someone had recently brushed their teeth! I then went by the bed to plug in my laptop and discovered some brown crusty substance on the wall near the floor. After walking on the carpet for a while, I noticed the soles of my white socks were black. Looking around a bit more,saw crumbs and particles on the carpet. Being that it was late and I had to be up early next morning, I didn't call the desk about it. Also I knew from the clerk that the place was booked up, so no chance of another room.Felt stuck and decided to make the best of it. Next morning I told the desk clerk, who was very apologetic, and asked if there was anything they could do so I would come back.Unfortunately I don't think anything they would do could make me want to stay again.Too bad. I really was expecting a nice little motel!

2/10 Terrible

Beverly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again
New owners bought a "real mess" in November (excuses galore?) and instituted a policy of "not touching the beds." Sheets were not changed from previous guest and bed not even made up during our two night stay. It may be a "green policy" to provide the guests with an option to reuse towels/sheets but not a direct decision for the owner to make!!! Detailed report will be submitted to OH Dept of Health as it was really idiotic to provide such an excuse to a senior public health adviser for the CDC. Fortunately, we had a black light and know what to look for as far as bed bugs and infectious issues. That said, we've lived in the third world for several years (sub-Saharan Africa) and commuted there on one-two month long temp duty tours for the past five - we've not encountered this there, much less expected it in rural northwestern Ohio. Just a word to the wise - if business or pleasure takes you to Bryan, book up at the Holiday Inn Express in Holiday City (10 miles north on SR 15) or in Defiance (17 miles - intersection of US 24 and SR 66) and plan on a short commute. This was so sad for my husband, a former resident until 1970, to see the demise of so many formerly successful businesses. Thank goodness the parks still look good and there are a couple non-franchised eating establishments which retain good standards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Kenneth L.

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

6/10 Okay

Marion

Liked: Cleanliness, room comfort

6/10 Okay

Verified traveler

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Hoppie, USA

Liked: Cleanliness, room comfort
Not bad stay. Close to eateries and freeway access
Accommodations were good. Staff was helpful and facilities were good for a quick overbite stay. Wish they had an elevator though. My wife has bad legs and the climb upstairs was painful. Overall though, it was okay!
Response from Manager on Aug 2, 2016
We are glad you enjoyed you stay. We, however, do not have steps to any of our rooms and are one story across our facility.

6/10 Okay

Donald, Lanoka Harbor

Disliked: Property conditions & facilities
Stay in Bryan Ohio
Front desk was helpful. Convenient location to the event I was attending. The motel could use some updating. Breakfast was good. They let us have a late checkout out due to the event I was attending.

10/10 Excellent

Jane, Springboro, OH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bryan, OH
was perfect for traveling with a pet

8/10 Good

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

James, Indiana

Liked: Cleanliness, staff & service, property conditions & facilities
Good, clean room.
Clean rooms, good service. Great for an overnight sleeping room. Older style motel so you hear cars starting in the morning.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Motel on edge of town
Stayed in old part of motel. Stayed here before. Price is good free continental breakfast is nice.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick weekend visiting family
Went home for a quick weekend and stayed at the Plaza Motel for convenience and price. It was perfect for my needs. Quite and comfortable with a nostalgic motel feel. Close to downtown Bryan with shopping and restaurants. Although it wasn't needed this trip, it is good to know they are pet friendly!

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ken, New Hampshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few miles off the interstate but worth the trip
A nice, clean little hotel, with an incredible breakfast selection. Clean, quiet room.

8/10 Good

David, Beaceec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small town, nice emooorim
Spent the night , room was clean, comfortable and quiet. The General Manager was all business, no smiles, but efficent. Continental Breakfast on weekends consist of cereals, bread, bagels, pre-packaged pastries, a couple selections of fruit, nothing hot. Would stay there again

8/10 Good

Joel, Soddy Daisy, TN

Liked: Cleanliness, room comfort
Pleasantly Surprising Stay
I stayed in the King Room in the back. I admit that as I pulled in I thought, "Oh no. What have I gotten myself in to." But I was very impressed with room -- comfort and cleanliness. The woman who checked me in must have been in the middle of something more important because she was about as warm as a cold fish. But overall, a good experience.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good Bargain
nice clean room , good breakfast.

10/10 Excellent

Deborah, Lafayette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Road Trip Motel!
Wonderful motel, friendly, helpful staff, free DVD's (good selection), pull right up to your door! We recommend it!

6/10 Okay

Verified traveler

Liked: Cleanliness
clean and homey feeling
clean homey room with extra touches. microwave, refrigerator. Mattresses hard and uncomfortable otherwise it was fine to stay there at end of day. The grounds were neatly kept and owners take pride in their business. Laundry available for those who need it.

8/10 Good

Paula, Van Wert, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & comfy!
A pleasant surprise! Modest, but well kept on the outside. Homey, clean & comfy on the inside. Nice little touches in the decorations & the bed was very comfortable. Tasty breakfast in the morning with great baked goods. Will plan to stay there again!

10/10 Excellent

dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The owners of this motel have taken great pains to take a regular small motel and turn it into a welcoming and really nice place. The rooms are nicely decorated, the staff very friendly and helpful, and the breakfast is wonderful.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Not good!!!
First the walls are too thin, I was up all night listening to people's conversation next room and on the other side of the room I could hear a dog winning for hours. The carpet is from the 1980's and everything is extremely old for the price I paid they should offer a lot more. I have stayed at a 4 star hotel for The price I paid.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extraordinary!!!
Has so many homey touches you feel like you could live there or go back just for respite in a peaceful area. Rooms offer a lot with homey touches so even the children I traveled with loved it. Breakfast was amazing with so much to offer. It is beautiful. Loved it more than any other hotel/motel we stayed in during a 15 day, 3600 road trip! Beautiful! Want to go back!!!! Vintage/classic car event there when we were there too.

8/10 Good

RUDOLPH, Indy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plaza Motel stay in Byran, OH.
Motel was clean, recently updated. I would stay there again.