Friendly gentleman, Gabriel. But mostly there was no one around. I tried multiple times pre-trip to confirm, and no one ever answered or called back. The mattress was abominable..no support, and it woke my wife up every time I moved. The stay was so bad that we left after one night even though we had paid for 2. I left a note asking to comp us for a night (no one there to complain to!), but of course I never heard back. This is the first time I have ever left such a poor review, but, sadly, it is well-deserved.