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Reviews of Best Western Plus Bryce Canyon Grand Hotel

2.5 out of 5
Best Western Plus Bryce Canyon Grand Hotel
30 North 100 East, Bryce Canyon, UT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 817 out of 1247 reviews" "
Rating 8 - Good. 297 out of 1247 reviews" "
Rating 6 - Okay. 72 out of 1247 reviews" "
Rating 4 - Poor. 33 out of 1247 reviews" "
Rating 2 - Terrible. 28 out of 1247 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jalen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was a great experience. I did not get the name of the staff but he was on exchange from Brazil. He was so engaging and interesting and made the whole process a pleasant experience. He gave an amazing start to our stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Patricia, San Diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, very clean, well maintained, good housekeeping service, breakfast was a little crowded and noisy. Great location. Would gladly come again
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is an excellent choice for a visit to Bryce Canyon. It is located within walking distance of restaurants, the Visitor Center, and pick up point for the shuttle that takes you into the Park.
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth, Hinsdale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel looks newly updated. The room was great and the lobby was very beautiful. The only problem was that the hot tub was not working. The only option was to go to the sister hotel across the street.
Stayed 3 nights in Mar 2024

8/10 Good

stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean with friendly staff and a really nice buffet breakfast. Keep in mind that the first number on your key is NOT the floor, but the building number. That was not explained to us at the desk so we had a hard time finding our room. When the shuttles are running you can walk to the pickup area. There are rodeos as well as bike and ATV rentals as well. After breakfast there is no other food available at lunch or dinner. However, across the street are various options with the Ruby Inn Buffet being the best in our opinion. Full salad bar, chicken, pork, pasta, veggies etc as well as dessert items. For $17 it is a bargain in a place where 2 6inch Subway sandwiches were $23!
Stayed 4 nights in Apr 2024

10/10 Excellent

Caryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sridhar, Cerritos

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome Breakfast. Clean Hotel.
Stayed 2 nights in Mar 2024

6/10 Okay

Markus

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The moment we arrived at the property we were engulfed in terrible sewage odor that never left in the two days. At the check in the lady didn't even greet us, nevermind welcoming us to the hotel. She seemed annoyed for some reason. Arriving at the room we were met yet again with a terrible smell, and the carpet was wet. We wondered if someone peed all over the floor. It was disgusting. Fortunately they did give us a different room on a higher floor which made for a more pleasant evening. I feel like this hotel has great potential. With some renovating and getting rid of those terrible smells, it could be a wonderful place.
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the decor. Clean. Huge room. Friendly staff. Good breakfast. Great location. Awesome place.
Stayed 2 nights in Apr 2024

8/10 Good

Agnessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedding and mattresses need to be updated. I was very uncomfortable and in pain after sleeping here 2 nights. Excellent breakfast buffet.
Stayed 2 nights in Apr 2024

8/10 Good

Dennis

Liked: Cleanliness, amenities, property conditions & facilities
Big spacious room and bathroom
Stayed 1 night in Apr 2024

8/10 Good

Isabelle, North Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rustic looking hotel with nice outdoor pool and hot tub. Very nice entrance with high wooden ceilings in a "cabin" feel. Very comfortable, pillow like bed and nice size room. Liked the bathroom with the separated sinks from tub/toilet. Good variety for the included breakfast. A 7-minute walk to the Ruby's Inn restaurant. The Bryce Canyon parking for the shuttle is very close.
Stayed 1 night in Apr 2024

10/10 Excellent

Spencer

Liked: Cleanliness, property conditions & facilities
Location
Stayed 1 night in Apr 2024

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was clean, quiet, and minutes from Bryce Canyon. Staff was friendly. Breakfast was DELCIOUS!
Stayed 1 night in Apr 2024

10/10 Excellent

CHRISTIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in Apr 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in with was awesome! The lady was so nice and friendly. The facilities are nice, spacious room, clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property - a bit on the expensive side for us.
Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth, Colorado Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast, very convenient to park
Stayed 2 nights in Mar 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024

2/10 Terrible

Yimo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was rude and incompetent
Response from Ed on Apr 3, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

LISA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beds and pillows. I like that there was a door between the sink area and the shower area, that allowed two people to get ready in the morning at the same time. The buffet had a good selection. The hotel is very close to the entrance to Bryce Canyon NP, which was very helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the noisy kids jumping around in the room above us. Did like the size of room and it was clean. Convenient location.
Stayed 1 night in Mar 2024

6/10 Okay

agata

Traveled with partner
Disliked: Amenities, property conditions & facilities
This is an average hotel. The stuff was very nice but the hotel Kinda tired and a bit soulless. There is nothing there a part of a bed. Facilities are old. The water in the shower was never hot. The heating system so loud it was wailing me up in the night. The whole area looks like it is owned by best western so I don’t think there is competition. There is nowhere to have a good coffee in the morning, no expression just the hotel very weak drip coffee.

6/10 Okay

Jessica, Portage

Liked: Cleanliness, staff & service
Disliked: Amenities
This was probably the best lodging in the area, but still 2-3 star in my opinion. Hotel was clean, staff was friendly. Pool and hot tub were not operating, kind of a barren and old/dated feel. Breakfast was not good, mediocre at best. Not much to do around the area. Restaurants were so-so, food not good. It was ‘ok’ but we were just there for one night so not a big deal.
Stayed 1 night in Mar 2024

4/10 Poor

ERIC

Traveled with partner
Liked: Cleanliness
Pillows were horrible. Very noisy. Breakfast restaurant was too small for the number of guests
Stayed 1 night in Mar 2024
Response from Bianca on Apr 5, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Gina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Bryce, yet reasonably priced. Staff was courteous and property was updated and very clean. Would absolutely recommend!
Stayed 2 nights in Mar 2024

8/10 Good

Colette

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was fabulous, I might have rated better, if not for the child and snow, really tonight the stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the amazing, friendly and helpful staff! The breakfast buffet was truly amazing! The rooms were clean and comfortable. The access to BNP was truly very convenient for us, too!
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Close to Bryce Canyon. Great breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Candace

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for a weekend getaway to Bryce Canyon!
Stayed 2 nights in Mar 2024

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Our room window was facing an outdoor exit sign with another light and there were no black out curtains just shear curtains and it was on the first floor.
Stayed 1 night in Mar 2024

10/10 Excellent

Pin Hsin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like to report that Expedia somehow did not transfer our booking confirmation to Best Western and it took Best Western to look up the confirmation for 30 mins. At the end, Best Western helped to re-book for us and hence my family can have two rooms to stay, otherwise, we will have no place to stay over night in the middle of forest. We hope Expedia can prevent this from happening again in future.
Stayed 1 night in Mar 2024

10/10 Excellent

Cristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, super convenient to Bryce Canyon
Stayed 1 night in Mar 2024

8/10 Good

margit

Stayed 1 night in Mar 2024

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I do wish desk staff were able to answer questions about the park.
Stayed 1 night in Mar 2024

8/10 Good

Flordeliza

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

James, Bakersfield

Stayed 2 nights in Mar 2024

8/10 Good

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities
Loved the fireplace in the lobby and coffee service available all day with decent coffee. Overall the property showed its age - gum stuck in the carpets bedskirts we’re fraying. Bathrooms a bit outdated. But the staff was lovely - very polite and helpful.
Stayed 1 night in Mar 2024

8/10 Good

Maureen

I love the western theme! The room is very comfortable and clean. My only complaint is that I could use an extra blanket on the bed. I’m not warm enough in bed.
Stayed 1 night in Mar 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 1 night in Mar 2024

8/10 Good

Cynthia

Traveled with family
The carpet was ripped
Stayed 1 night in Mar 2024

10/10 Excellent

Jiayi, Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Given that everything in "Bryce Canyon City" belongs to one monopolistic outfit (Ruby's), this is the best you can do. But it still ain't great.
Stayed 3 nights in Mar 2024

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for our Park visit.
Stayed 2 nights in Mar 2024

8/10 Good

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service
Clean. Spacious room. But definitely showing it’s age. Otherwise I would have rated it higher for condition. Staff was nice and helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Newish, clean, comfortable. Right outside park entrance… can’t beat the location. Plenty of food options nearby.
Stayed 1 night in Mar 2024

10/10 Excellent

Brigitte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we were looking for; however, I wish the stairs were better marked and available so that folks who don’t have luggage can go quickly up and die without having to wait for the elevator .
Stayed 1 night in Mar 2024