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Reviews of Best Western Plus Ruby's Inn

2.5 out of 5
Best Western Plus Ruby's Inn
26 South Main Street, Bryce Canyon, UT

Reviews

8.4

Very Good

Rating 10 - Excellent. 1724 out of 3377 reviews" "
Rating 8 - Good. 934 out of 3377 reviews" "
Rating 6 - Okay. 429 out of 3377 reviews" "
Rating 4 - Poor. 193 out of 3377 reviews" "
Rating 2 - Terrible. 97 out of 3377 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Siyang

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Bryce park and convenient
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing our hotel.

10/10 Excellent

Janet, Addison

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ruby’s is a great western hotel convenient for Bryce Canyon! The morning breakfast and buffet dinner option was an added bonus! Marius was an excellent waiter! Ruby’s has excellent family history and we were so glad we chose to stay here.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 18, 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing our hotel.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing our hotel.

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the park.
Stayed 2 nights in Apr 2024

8/10 Good

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay, right at Bryce Canyon. Staff were welcoming, warm and friendly. Restaurant was good value, choice and quality of offerings were great. Good selection of items ranging from ready meals to gifts are available in the general store, surprisingly prices were not excessive, fuel price was best in the area.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing our hotel.

10/10 Excellent

Goran

Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained, friendly stafg and convinient location - very close to Bryce Canyon park
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing our hotel.

10/10 Excellent

kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel that is super close to Bryce Canyon. Rooms are comfortable and safe. The staff is great and everything felt easy!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing our hotel.

10/10 Excellent

Rosenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Ranjit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wanted property close to Bryce and it was right next to it. Great breakfast and service
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing our hotel.

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone and everything exceeded our expectations. Food was good at the diner and everyone more than happy to help.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing our hotel.

8/10 Good

Jennifer

Traveled with family
Liked: Staff & service, amenities
The hotel was dated and not as clean as I would like. Dirty corners. We had a great time though. The staff and amenities were great!
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Thank you for your review. I appreciate your feedback and will share your comments with our staff. Thank you for choosing our hotel.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Thank you for your review. Let us know what you enjoyed about your stay. Come see us again. Thank you for choosing our hotel.

10/10 Excellent

Sumanta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ruby’s inn was a great finding. We enjoyed our stay thoroughly. Close to bryce park which makes us easy for us to go in and out of the park multiple times. Breakfast buffet was delicious and kids enjoyed very much as well as adults too. General store was a plus to buy any grocery and souvenirs. We had lunch too in the lodge restaurant and it was great. Overall best place to stay in small town like Bryce Canyon city.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing our hotel.

10/10 Excellent

Dee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A big opera that ran smoothly
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing our hotel.

6/10 Okay

Lynn

Liked: Staff & service
Lighting on the road to the room was terrible, no elevator to take me to the second floor. Tiny tiny shampoo and conditioner containers, not enough for two people. The front desk staff was friendly and thorough with the check in process and provided a great map and overview of the important things to know why staying at the resort.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Thank you for your review. I apologize for your experience at our hotel. I will discuss your comments with our staff. Thank you for choosing our hotel.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property close to Bryce Canyon National Park. The restaurant and post office were super convenient. The staff was nice and the rooms were clean and quiet.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 16, 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. I will share your compliments with our staff. Thank you for choosing our hotel.

6/10 Okay

Wendy

Liked: Cleanliness, staff & service, amenities
the room was goid sized & I liked the heat lamp & double sinks in the bath. the door to the refrigerator cabinet didnt close all the way & there were no hooks in the bathroom to hang towels during our 2 day stay. I ordered a hamburger with onion at ruby's canyon diner & was told by the indifferent employee that they did not offer onion. hiwever, when we left, my husband noticed onion was a pizza ingredient option. the diner had many tables that had not been cleaned off.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Thank you for your review. I appreciate your feedback and will share your comments with our staff. Thank you for choosing our hotel.

10/10 Excellent

Christiane, Weston

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing our hotel.

10/10 Excellent

Prashant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities - pool, food, etc.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing our hotel.

10/10 Excellent

Chelsea, North vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Thank you for your review. Let us know what you enjoyed about your stay. Come see us again. Thank you for choosing our hotel.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Thank you for your review. Let us know what you enjoyed about your stay. Come see us again. Thank you for choosing our hotel.

10/10 Excellent

Tawnie

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The space was very clean. We got two adjoining double queen rooms for my family of 5 and 2 dogs. It was a little tight, but we made do because you cannot beat the proximity to Bryce Canyon. The general store and pool along with the history of the property was really neat!
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing our hotel.

6/10 Okay

Shweta

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very close to Bryce canyon entrance. The property is really old, hence can hear the creaking when people in neighboring rooms walk. The property also had cob webs on the ceiling, dated bathrooms etc.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Thank you for your review. I apologize for your experience at our hotel. I will discuss your comments with our staff. Thank you for choosing our hotel.

10/10 Excellent

Rey, Grand Terrace

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience..
Stayed 1 night in Apr 2024

2/10 Terrible

Joanne

Traveled with partner
The room smelled like a wet dog. Bed was hard as a rock. We stayed in the Ponderosa section and it was really outdated. The window unit was so loud when it came on it would wake us up.
Stayed 1 night in Apr 2024

10/10 Excellent

Jasmine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service!!!
Stayed 1 night in Apr 2024

10/10 Excellent

MARY JO

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room clean and spacious. Bed comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Sujeily

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean más great service
Stayed 1 night in Apr 2024

6/10 Okay

vincent

Traveled with family
Liked: Cleanliness, property conditions & facilities
hot tub didn't work for two days. we really needed that after the long hikes we took. Breakfast was only ok.
Stayed 2 nights in Apr 2024

10/10 Excellent

Wendy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful lodging so close to Bryce Ntl Park. Amenities are great! Laundry and shopping and restaurant all in one. Highly recommend!
Stayed 2 nights in Apr 2024

10/10 Excellent

Patti

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. All amenities on site. Shuttle option. The room was nice, but entryway carpet flooring was wet upon check in and room smelled damp.
Stayed 1 night in Apr 2024

8/10 Good

Deena

Traveled with partner
Liked: Cleanliness, staff & service
Room was dirty. Parking lot was totally falling apart.
Stayed 1 night in Apr 2024

2/10 Terrible

Eric

Traveled with family
Disliked: Staff & service
The day before I arrived on 3/27, the hotel sent me an cancellation notice via Expedia, which I did not make the cancellation. I didn't check the email during my vacation. When I checked in at the Best Western Ruby Inn, I was surprised to find out that my booking was cancelled. The receptionist told me I had to pay at the rate on that day, $267, which was $150 more than the rate when I booked with Expedia. On that same evening my wife found out from the hotel's website that the rate was actually $115 something. We challenged the site manager about the price of a room. It seemed like price gouging. I was really upset was that the hotel cancelled my reservation without my consent. That left me without a place to stay for the evening with my two young children. The hotel's site manager was not helpful at all and kept telling us we had to pay at the rate of that evening. I was glad that Expedia was able to rebook and pay for the room when I called them about the cancellation. The Expedia agent and supervisor were really helpful to get us through the bad experience at the hotel.
Stayed 1 night in Mar 2024

8/10 Good

Darrell

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Heather, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location if you are hiking Bryce Canyon. The shuttle picks up in front of the hotel. There is a general store with all you need attached to the hotel. The restaurant has a buffet as well as breakfast, lunch, and dinner.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing our hotel.

10/10 Excellent

apostolos

Liked: Cleanliness, staff & service, property conditions & facilities
Overall we were pleased with our experience/stay at Ruby’s Inn. Super busy but all are managed well,
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing our hotel.

10/10 Excellent

Christopher, Plano

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience
Stayed 5 nights in Mar 2024
Response from General Manager on Apr 9, 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing our hotel.

10/10 Excellent

Teri

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small cute town. If you go out of season, there are minimal eating options. Very convenient if going to Bryce Canyon.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing our hotel.

6/10 Okay

Zhenya

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Thank you for your review. Let us know how we can improve our guests experience. Thank you for choosing our hotel.

8/10 Good

Debra, Raymore

Traveled with family
Liked: Staff & service, property conditions & facilities
This is a nice pass-thru motel and free breakfast buffet is very good. Check-in was easy and polite. The only downside is that the sound barrier between rooms is pretty much non-existent.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing our hotel.

4/10 Poor

Michael

Traveled with partner
Disliked: Amenities
The amenities in the tiny bathroom were minimal. The creaking under the bathroom could also be heard in adjacent rooms and was distressing. The Keruig coffee maker leaked profusely every morning. The drapes were damaged and could not be completely closed.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Thank you for your review. I apologize for your experience at our hotel. I will share your comments with our staff. Thank you for choosing our hotel.

10/10 Excellent

Stuart

The check in process was very easy, our room is nice and the restaurant was excellent.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing our hotel.

4/10 Poor

Denis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware that room that you booked may not be room type that you are given. Double check property as they can switch you from Best Western to Ruby’s Inn which they also own. The two locations are very different. Also, no elevators at Ruby’s except for in one of the buildings. They don’t care.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Thank you for your review. I apologize for your experience at our hotel. I will discuss your comments with our staff. Thank you for choosing our hotel.

8/10 Good

Randall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location was convenient to our tour of Bryce Canyon the next day
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing our hotel.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Thank you for your review. Let us know what you enjoyed about your stay. Come see us again. Thank you for choosing our hotel.

4/10 Poor

Paul, Temecula

Our coffee maker didn’t work and despite prompting from the television to connect to WiFi and cast via a Chromecast device we found there was no such device connected to the tv. We also would have appreciated knowing that the motel is comprised of multiple buildings and lacking of any sort of indoor path to the pool. In near freezing temperatures we were not interested in trekking to the pool and back to our room in wet bathing suits.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Thank you for your review. I apologize for your experience at our hotel. I will share your comments with our staff. Thank you for choosing our hotel.

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very professionally run.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing our hotel.

10/10 Excellent

Bobbi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at the restaurant was wonderful. The staff was excellent. The laundry facility was clean.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 8, 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing our hotel.