Exterior

Reviews of Grand Staircase Inn

2 out of 5
Grand Staircase Inn
105 North Kodachrome Dr, Cannonville, UT

Reviews

8.2

Very Good

Rating 10 - Excellent. 297 out of 920 reviews" "
Rating 8 - Good. 412 out of 920 reviews" "
Rating 6 - Okay. 157 out of 920 reviews" "
Rating 4 - Poor. 34 out of 920 reviews" "
Rating 2 - Terrible. 20 out of 920 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Robin

Traveled with family
We didn't stay there because they had a water pipe leak.
Stayed 2 nights in Sep 2023

2/10 Terrible

Elizabeth, Jacksonville

Disliked: Cleanliness, staff & service, property conditions & facilities
We had a booking & because of a water leak sent us to Red Ledge…. No breakfast & run down hotel. Wasn’t expecting any of this. Only thing good to come out of this Hotel was a nice pool & hot tub that was hit but jets didn’t work that well.
Stayed 1 night in Sep 2023

8/10 Good

David

Stayed 1 night in Sep 2023

2/10 Terrible

Sheila

Traveled with family
This property was CLOSED. Broken furniture laying in the parking lot and obviously had been closed for a while. I hope to goodness you did not charge my card for this. I spoke to someone from Expedia the day we arrived to check in but were disconnected!!
Stayed 1 night in May 2023
Response from L on Jul 23, 2023
Thanks for your response, we had a water line break and flood are whole property, we messaged all guest about this and re booked them at the neighboring property instead of canceling the rooms and leaving guest without a place to stay. We are currently in the remodel stage and will be open again soon:)

8/10 Good

Linda

Stayed 1 night in Jul 2023

2/10 Terrible

Alon

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Gsi on Jul 23, 2023
Thanks for the review, please provide further comments so we can address your concerns?

2/10 Terrible

Linda, Gilbert

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Grand Staircase was closed!!!! There was a handwritten note on the office door that reservations had been moved to Red Ledges hotel in Tropic UT but no directions!!!! We had no cell service, no Internet, and no way to ask anyone anything. Luckily as we drove toward Bryce Canyon, we found it. This hotel should be removed!!!
Stayed 2 nights in May 2023
Response from L on May 27, 2023
Hello we are sorry for the bad experience, we messaged all guest via email about a water break we had that flooded are place , we upgraded and paid for all guests that we couldnt accommodate because of this ,we are currently under remodel and should be operational again shortly , we hope to see you again soon:)

8/10 Good

Laurel

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Clean good location.
Stayed 1 night in May 2023

2/10 Terrible

Gregory

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
After confirmation of the booking and reminders from Expedia, we arrived at the Grand Staircase Inn to find it closed no one around. We drove back toward The Red Ledge Lodge and were surprised to find an envelope taped to the office door with our name on it containing a key card for a room there. Expedia needs to update their system to show this lodging as unavailable.
Stayed 1 night in May 2023
Response from L on May 27, 2023
Hello we are sorry for the Experience we messaged all guest via email about a water line break that flooded are whole property (we advise to check all emails before arrival) we are currently fixing all repairs and will be open again soon, we look forward to hosting you soon:)

2/10 Terrible

Paige

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Uhhh…. This property is literally abandoned… we showed up and there were mattresses and furniture out front. Walked to front desk area and there was a hand written sign telling us our reservation had been moved to an inn in the town over. Lol, what an experience.
Stayed 1 night in May 2023
Response from Gsi on May 27, 2023
Hello we are sorry for the Experience we messaged all guest via email about a water line break that flooded are whole property (we advise to check all emails before arrival) we upgraded and paid for all rooms that we couldnt accommodate, we are currently fixing all repairs and will be open again soon, we look forward to hosting you soon:)

2/10 Terrible

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Motel was closed
The Grand Staircase Inn was closed. There was a sloppy hand-written note taped to the office door directing customers to a different motel four miles away. Clerk at other motel said there were maintenance issues at the Grand Staircase and that both motels were owned by same person. Wifi at substitute motel did not work.
Stayed 1 night in May 2023
Response from Gsi on May 27, 2023
Hello we are sorry for the Experience we messaged all guest via email about a water line break that flooded are whole property (we advise to check all emails before arrival) we are currently fixing all repairs and will be open again soon, we look forward to hosting you soon:)

2/10 Terrible

marcia

Stayed 1 night in Apr 2023

4/10 Poor

Ryan

Traveled with family
Disliked: Amenities, property conditions & facilities
The property we were going to stay at was not open. There was a piece of paper with a handwritten note saying if you had a reservation here you needed to go back to the previous town to check in to another hotel. No email, no phone call letting is know. Went to check in at the othr place and they downsized us from two kings to two quen beds and the toilet had a leak we let them know about but was never fixed. Don’t expect much for the continental breakfast.
Stayed 2 nights in Apr 2023
Response from Gsi on May 27, 2023
Hello we are sorry for the Experience we messaged all guest via email about a water line break that flooded are whole property (we advise to check all emails before arrival) we are currently fixing all repairs and will be open again soon, we look forward to hosting you soon:)

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, large room, clean and quiet. We will sure be back.
Stayed 1 night in Oct 2022

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Abril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Carrie, Sandy

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Perfect location to Tuachan
Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Nice folks running the place. Only grocery in town is in the hotel. We liked the size of our room but they should get rid of the dirty lounge chair and replace it with a table and chairs. They seemed to be geared toward backpackers and made rags available for hikers to clean their equipment. We did not use that amenity, but it was thoughtful. There was a spooky hole above the shower. This needs to be repaired immediately.
Stayed 1 night in Oct 2022

6/10 Okay

Ann

Stayed 1 night in Oct 2022

2/10 Terrible

Keith

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Carpet was dirty and it needed some maintenance.
Stayed 1 night in Oct 2022

8/10 Good

Dean

Stayed 1 night in Oct 2022

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service and great handicap accessible bathroom, which believe it or not, is hard to find.
Stayed 1 night in Oct 2022

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, reasonable prices, kind of old beds
Stayed 1 night in Oct 2022

6/10 Okay

Maria

Traveled with partner
Liked: Staff & service
Out of the way
Stayed 1 night in Oct 2022

8/10 Good

Reuben

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying here at this Inn. The room was pretty big, probably could've fit a couple rollaway beds and crib. We like it here.
Stayed 1 night in Oct 2022

6/10 Okay

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cable TV out of order on a day I needed it for 2 ballgames.
Stayed 1 night in Oct 2022

8/10 Good

Soreliz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and very spacious. Nothing fancy and a bit outdated but comfortable. Close to parks and restaurants (5 miles). Decent continental breakfast. The atetndant, L was very nice and helpful.
Stayed 1 night in Oct 2022

8/10 Good

Tabitha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. It was both close to Bryce Canyon National Park and also to other state parks.
Stayed 2 nights in Oct 2022

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
The room was fine but had to climb a lot of steps. It took about 20 minutes to get checked in because desk clerk took a lot of time figuring out another couples reservation. No ice.
Stayed 1 night in Oct 2022

8/10 Good

Paul

Stayed 1 night in Oct 2022

6/10 Okay

Tom, Albuquerque

Liked: Staff & service
Disliked: Amenities
Very basic accommodations, good for one night, but wouldn’t recommend for an extended stay.
Stayed 1 night in Oct 2022

4/10 Poor

sharon, greensburg

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom dirty, no smoke detector in room, over all not clean
Stayed 2 nights in Oct 2022

6/10 Okay

Noah, Bentonville

Stayed 1 night in Oct 2022

10/10 Excellent

Thomas

Liked: Cleanliness
Stayed 1 night in Sep 2022

8/10 Good

Linda

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2022

10/10 Excellent

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Sep 2022

6/10 Okay

Tom

Traveled with group, Traveled with family
Liked: Cleanliness
Check-in was efficient. A smile and pleasant hello would go a long way in changing my thoughts on this property. Smiling is free!!! Room was very spacious and clean. Furniture and fixtures were worn out
Stayed 1 night in Sep 2022

2/10 Terrible

Rebecca

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could be worse - just
Stayed 1 night in Sep 2022

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and HUGE! Bathroom could use some TLC.
Stayed 1 night in Sep 2022

6/10 Okay

Lyle R

Stayed 1 night in Sep 2022

10/10 Excellent

Pressly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet neighborhood.
Stayed 1 night in Sep 2022

8/10 Good

Dan

Liked: Cleanliness, property conditions & facilities, room comfort
Decent place to crash in middle of nowhere
Decent room for a good rate on same day booking as I was passing through on ad-hoc vacation days. Fixtures were a bit worn, but neat and clean, so no worries. Bed was fine, wi-fi worked fine, A/C fine. Shop with coffee, continental offerings was not open in the AM though, so a demerit for that.
Stayed 1 night in Aug 2022

8/10 Good

Suvojit

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Easy check in clean rooms
Stayed 1 night in Aug 2022

8/10 Good

Nalaka

Traveled with partner
Liked: Property conditions & facilities
It's located in a nice quaint place. Great view of mountains. Large room. The main problems were the tub which wouldn't drain. We had to wear gloves and clean someone else's hair. It was disgusting. The front office close early and open late. Breakfast is not ready till 7:30. No coffee maker or kleenex in rooms. There's no place nearby to buy coffee. We were planning to have an early departure to Zion park but it didn't workout that way.
Stayed 1 night in Aug 2022

8/10 Good

Mayumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good coffee
Doesn’t say but small breakfast is included. I appreciate good coffee and yogurt. We were in hurry, so no time for apple and toast.
Stayed 1 night in Aug 2022

2/10 Terrible

daniel

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the motel could be a huge money maker but needs a total remodel or tore down and start over. Location is ideal
Stayed 1 night in Aug 2022

4/10 Poor

Elaine

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn’t as clean as I’d like. Limited facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Bryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, very spacious which I did not expect
Great
Stayed 1 night in Jun 2022