Ratings based on 384 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel staff are excellent

Posted Apr 7, 2018
I stay at this hotel many times. Without exception every member of the staff are incredibly helpful and supportive. Any at all by my name. I always feel welcome And I always feel like the staff at the hotel is genuinely pleased that I choose to stay at their hotel. It’s just a wonderful place to stay. And the staff makes all the difference.
Comment from Hotel Management
Apr 9, 2018 by Quality Manager, Hotel Management
Dear Guest We appreciate your valuable comments in this electronic portal, we are glad to know that you enjoyed the attention of our team and that you felt the care we put in each of our functions, thanks for the recognition, your comments They have been shared with the whole team. We hope to have you again soon with us. Best regard,
4 out of 5
by A verified traveler from Houston

Hotel in Downtown Bucaramanga

Posted Mar 21, 2018
Pros: The room size, decoration, the restaurant on the top floor.
Cons: Internet service.
Location: The hotel is in the heart of the city near shopping areas and restaurants.
The overall rating I would have given was excellent, except for the slow internet issues experienced the five days I stayed at the hotel. This affected my work that week. Except for that, which is a major issue in today's business world, everything else was quite agreeable.
Comment from Hotel Management
Mar 25, 2018 by Quality Manager, Hotel Management
Dear Mr. Jorge Thank you for your comments and let us know your impressions about the service received through this elctronic channel You can be sure that your suggestions on Wi-Fi service will constitute the point of departure for improvement plans on this particular item. Best regard.
4 out of 5
Recommended
for Everyone
by A verified traveler from Munich

Nice City Hotel

Posted Jan 29, 2018
Nice City Hotel with a Pool at the Rooftop. Restaurant with a Nice view over the City. Free parking.
Comment from Hotel Management
Jan 30, 2018 by Quality Manager, Hotel Management
Dear Mr Dirk We are proud of your comments and we are delighted that you have enjoyed your stay with us, the hotel is being completely remodeled to maximize the experiences of our guests and we hope you can see it on your next visit. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Amazing hotel located in a very safe area.

Posted Jan 8, 2018
The hotel is located in a very nice area with lot of cafes and restaurants. The staff is very helpful and attentive to any request. Rooms and bathrooms are huge and very well looked after.
Comment from Hotel Management
Jan 10, 2018 by Quality Manager, Hotel Management
Dear Mr Jerson We appreciate the time taken to let us know your perception of your experience with us. As the first hotel in the city we are creating new details every day to make the experience of those who visit us, something to remember. Best regard
4 out of 5
Recommended
for Everyone
by A verified traveler

One of best options in Bucaramanga

Posted Jan 6, 2018
Great location and very nice staff. The hotel needs an update in details such as bathroom. Despite that, still ones of the best options in Bucaramanga.
Comment from Hotel Management
Jan 8, 2018 by Quality Manager, Hotel Management
Dear Guest Thank you very much for taking part of your time to let us know your experience with us. We are committed to continue improving every day by creating new spaces and details to always count on your presence. Best regard
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Warm hospitality in Colombia`s Pretty City

Posted Jan 3, 2018
Pros: Comfortable facilities of traditional elegance combined with great location and super friendly staff offer a truly enjoyable experience. My daughters
Cons: The gym has great city views but could have a little bit better ventilation.
Location: Great location near Las Palmas and San Pio parks, with good restaurants nearby
The Dann Carlton in Bucaramanga is a wonderful value for your money. Comfortable facilities of traditional elegance combined with great location and super friendly staff offer a truly enjoyable experience. My daughters and I also enjoyed great service at salon & SPA. The gym has great city views but could have a little bit better ventilation.
Comment from Hotel Management
Jan 3, 2018 by Quality Manager, Hotel Management
Dear Mrs Patricia We appreciate the time taken to let us know your perception of your experience with us. We interpret your qualifications as a commitment to continue improving every day to continue being the first hotel in the city, and guests as you visit us again and again. Best regard
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

Posted Dec 30, 2017
Have stay there before and very satisfied with services
Comment from Hotel Management
Jan 2, 2018 by Quality Manager, Hotel Management
Dear Guest We appreciate the time taken to let us know your perception of your experience with us. We interpret your qualifications as a commitment to continue improving every day to continue being the first hotel in the city, and guests as you visit us again and again. Best regard
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great city view and location

Posted Dec 30, 2017
We stayed one night at the hotel and enjoyed everything from the check in, service, Spa, rooftop restaurant and food.During our stay a wedding celebration was going on at the pool it was very romantic and cozy. We definitely will be back,
Comment from Hotel Management
Jan 2, 2018 by Quality Manager, Hotel Management
Dear Guest Thank you very much for taking part of your time to let us know your experience with us. We are committed to continue improving every day by creating new spaces and details to always count on your presence. Best regard
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location

Posted Dec 21, 2017
Hotel is very nice and all the features are fantastic. The only thing I could add is some of the staff (I won't speak for all since I didn't interact with all whom works at the property) needs to know area better, good restaurants to eat at, recommended things worth sight seeing, fun activities close by. Maybe add maps of the area with information on local atttactions and points of interest Gina Arias was so kind and professional and helped make our experience incredibly memorable. Thank you so much gina!
Comment from Hotel Management
Dec 22, 2017 by Quality Manager, Hotel Management
Dear Guest Thanks for letting us your experience with us and for your comments about our staff an property. We are improving our standards to exceed the expectations of our customers, and sincerely We would like to see you again. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Bogota, Colombia

Great hotel

Posted Dec 16, 2017 on Orbitz
Hassle free, excellent pool, excellent breakfast and confortable rooms. A must in Bucaramanga.
Comment from Hotel Management
Dec 17, 2017 by Quality Manager, Hotel Management
Dear Mr Andrés We appreciate the time taken to let us know your perception of your experience with us. We interpret your qualifications as a commitment to continue improving every day to continue being the first hotel in the city, and guests as you visit us again and again. Best regard.