Deluxe Suite | Living area | 110-cm Smart TV with cable channels, TV

Reviews of Bucharest Comfort Suites

4 out of 5
Bucharest Comfort Suites
Nicolae Balcescu Boulevard no.16, District 1, Bucharest

Reviews

7.6

Good

Rating 10 - Excellent. 36 out of 136 reviews" "
Rating 8 - Good. 59 out of 136 reviews" "
Rating 6 - Okay. 23 out of 136 reviews" "
Rating 4 - Poor. 11 out of 136 reviews" "
Rating 2 - Terrible. 7 out of 136 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

kamal

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Was terrible experience, very old building and disaster rooms , suit that i booked was terrible bed room without AC ,furniture from 50 decay , smell of tge room terrible , bathroom was terriblevyou cant use bath chair as no space to put leg etc , no light in the room , tv 14 inch , no espresso machine , hotvwater boiler broken not in use , what to say it is a disaster experience
Stayed 4 nights in Aug 2023
Response from Bucharest Comfort Suites on Aug 21, 2023
Dear guest, From the moment you entered to the hotel before to check-in in the room you started complaining without seeing the room. You asked for upgrade to a premium room and we did that for you, but also you had complaints. After that you decided you don't want the upgrade because it was too much for you the difference in price and you wanted a refund. We refused and you accepted, so you went and checked the rooms and you picked the one you liked. Again you started complaining about the room and again you wanted refund keeping in mind you saw the room and decided which one you want. Kind regards,Bucharest Comfort Suites

2/10 Terrible

Elias

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I like the receptionist. But the room I booked was not the one they gave me and was very expensive what we paid for what we received.
Stayed 1 night in May 2023

10/10 Excellent

Eran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Specious, very clean s and quite. Definitely recommend
Stayed 2 nights in Feb 2023
Response from Lavinia-Front Desk Team on Feb 15, 2023
Thank you very much for your feedback.We are waiting forward to see you back :)

8/10 Good

Susan, HUNTSVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice (and large) bathroom and suite (with separate bedroom). Lots of closet space. Everything was great except that housekeeping ignored my "Do Not Disturb" sign two days in a row. The first day I was out (the room didn't need cleaning) and they did the cleaning, including replacing the towels that were hung up. The second time, I had come back to the room in the afternoon, and I was in the shower when they must have opened the door, realized I was there, and left. (I only know they came in because the door stopper I put in place was moved a couple of feet - obviously a useless door stopper).
Stayed 7 nights in Nov 2022
Response from Lavinia Petrache on Nov 25, 2022
Dear Guest,Thank you very much for your feedback.We are really sorry for the inconvenient and thank you for let us know.Kind regards,Bucharest Comfort Suites Team

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Lavinia Petrache on Nov 25, 2022
Dear Guest,Thank you very much for your feedback.Kind regards,Bucharest Comfort Suites

8/10 Good

Amin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good one
Stayed 1 night in Nov 2022
Response from Lavinia Petrache on Nov 16, 2022
Dear guest,Thank you very much for your feedback.

8/10 Good

Ghen-ki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Large room with a nice classic feel to it. It also smells rather old, but I got used to it after a day. The toilet broke on the second day, but they were quick to fix it. Hot water was a bit inconsistent.
Stayed 3 nights in Jun 2022
Response from Lavinia on Jul 18, 2022
Dear guest, Thank you very much for your feed-back and for be our guest. Kind Regards, Bucharest Comfort Suites Team

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
I stayed here 3 nights on my stay in Bucharest and was happy with the hotel. Reception staff were friendly and allowed me an early check in. The room was clean and big with good wifi and a Belcony! The location is perfect. I would reccomend this hotel.
Stayed 1 night in Jun 2022
Response from Lavinia on Jul 18, 2022
Dear guest, Thank you very much for your feed-back and for be our guest. We are waiting for you back. Kind Regards, Bucharest Comfort Suites Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Adina on Feb 6, 2020
Dear Guest, We kindly thank you for your positive feedback! We are happy that you have enjoyed your stay with us!

2/10 Terrible

Verified traveler

Stayed 3 nights in Nov 2019
Response from Adina on Jan 22, 2020
Dear Guest, Thank you for your feedback. Kindly provide us more info about your experience in order to take action for improving our services. Thank you.

10/10 Excellent

Paolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and comfortable base to take in the sights
Stayed 3 nights in Jan 2020
Response from Adina on Jan 22, 2020
Dear Guest, Thank you for your feedback. Sharing your experience with us is very important. Gladly we wait for your next visit! Best regards,

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2019
Response from ADIINA on Dec 1, 2019
Dear Guest. Your feedback is very important for us.

10/10 Excellent

hezy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from ADINA on Oct 17, 2019
Dear Guest, Thank you for your kind feedback. Have a great day!

8/10 Good

Ilan, Jerusalem

Traveled with family
Liked: Cleanliness, staff & service, amenities
A very, very friendly staff, nice breakfast dining room, excellent (unsecured) wi-fi Perfect location! Some pieces of furniture in bad shape (after 2 days our table replaced), our double bed had for some reason a gap of 40 cm in the middle, the minibar refrigerator didn't work (I was told that 20 of total 26 refrigerators in the hotel do not work), a very weird and slow lift function, only 1 key available for a whole family. By-the-way: most of taxi drivers in Bucharest are simply thieves! They ask horrible price, they cheat, unbelievable!
Stayed 7 nights in Sep 2019
Response from ADINA on Oct 17, 2019
Dear Guest, Thank you for your kind feedback. Have a great day!

8/10 Good

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Decent place in the heart of the city for a low price. Old Town and Central Bucharest is all in walking distance. Breakfast is basic, but sufficient.
Stayed 2 nights in Sep 2019
Response from ADINA on Oct 17, 2019
Dear Guest, Thank you for your kind feedback. Have a great day!

4/10 Poor

Gheorghe

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from ADINA on Oct 17, 2019
Dear Guest, Thank you for your kind feedback. Have a great day!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
great location and cheap prices. Its very basic and old but you get what you pay for. Its a good option for budget concious
Stayed 3 nights in Sep 2019
Response from ADINA on Oct 17, 2019
Dear Guest, Thank you for your kind feedback. Have a great day!

6/10 Okay

Mahtabuddin

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Adina on Aug 1, 2019
Dear Guest, Thank you for your review; it is important for us. Have a great day!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant hotel with understanding and flexible staff.
Stayed 3 nights in Jun 2019
Response from Adina on Jun 11, 2019
Dear Guest, Thank you for your positive feedback. We gladly wait for you to be our Guest in the next future! Bucharest Comfort Suites Hotel Team

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Adina on Jun 11, 2019
Dear Guest, Thank you for your positive feedback. We gladly wait for you to be our Guest in the next future! Bucharest Comfort Suites Hotel Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel downtown Bucharest
This was a good stay in the heart of Bucharest. Close to everything, lots of places to eat and visit and shop. The only complaint I have is the "The 10 Commandments" that were read to us before getting the keys: "thou shall not steal, thou shall not mess things up .. etc" assuming that everybody coming there had bad intentions. It was a bit humiliating and I felt just like leaving, but after all I am glad we stayed. They must have had their reasons I guess.
Stayed 1 night in Apr 2019
Response from Adina on May 7, 2019
Dear Guest, Thank you for your feedback; it is very important for us. Unfortunately, we did bad experiences in the past (we still have) and we prefer to explain all at check-in. We are aware that most of our Guests are very well behaved persons who doesn't deserve to hear all these info at check-in; but experience have shown us that we can't figure at check-in who is well behaved and who is not. Have a great Day!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprising Bucharest
Having gone with limited expectations, Bucharest was a fantastic surprise. Cities like Prague and Budapest may get all the hype, but Bucharest was amazing. Modest Bucharest Comfort Suites sits in the shadow of the InterContinental, in a great location adjacent to University Square near to the Old City and Bucharest's many wonderful parks. The style of the hotel is a bit "old regime", but it's clean and comfortable and the staff is excellent.
Stayed 4 nights in Mar 2019
Response from Bucharest Comfort Suites Hotel Team on Apr 3, 2019
Dear William, Your feedback is very important for us. Thank you for taking time to provide us one. Best wishes and come again to explore more our amazing Bucharest!

8/10 Good

Adam, Bucharest

Liked: Cleanliness, staff & service, room comfort
The staff were great, very friendly but there was no coffee or tea available in the room and no room service. The fridge was very loud if plugged in and did not keep the mini bar very cold. The bath took quite a while to drain and would fill up when taking a shower but overall the room was very comfortable and spacious.
Stayed 3 nights in Nov 2018
Response from Adina on Nov 13, 2018
Dear Guest, Thank you for your feed-back, it is very important for us. Best regards.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 7 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
excellent location
Stayed 1 night in May 2018
Response from Adina on Jun 4, 2018
Dear Guest, Thank you for your positive feedback. We gladly wait for you to be our Guest again! Bucharest Comfort Suites Hotel TEAM

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Excellent location, no heat
My room was beautiful and spacious. The old building seemed well renovated and maintained. Unfortunately my room had no heat, which turned to be a very serious problem at night, to the degree that I had to check no windows were open. Eventually I had to to put on a sweater to be able to sleep. I brought it to their attention and they they said they would send a technician to verify / fix. The second night I got lucky and the weather was warmer, but there was still no heat: I kept my hand on the heating elements for 20 seconds or more to figure out if they were "lukewarm" or just "off". Still can't tell for sure. Additionally, during the night, halogen lights attached to the hotel facade were aimed inwards, blasting the room with more light than a full daylight, and the drapes could not fully block it. The location is excellent.
Response from adina on Apr 6, 2018
Dear Guest, Your feedback is very important for us. We will take action for all mentioned problems in order not to have any unhappy Guest. Thank you for sharing with us and with our future Guests your experience. Warm regards, Bucharest Comfort Suites Hotel TEAM

8/10 Good

Gemma, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, lovely hotel
Location is very close to Old Town where all the bars and restaurants are which was great. Bed was extremely comfortable and they accommodated my late checking (1am). Would recommend, room was very spacious
Stayed 2 nights in Mar 2018
Response from Adina on Mar 23, 2018
Dear Guest, Your feedback is very important for us. Thank you for taking time to share your experience with us and with our future Guests. We gladly wait for you to visit us in the next future! Warm regards from Bucharest Comfort Suites Hotel TEAM

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Nice basic hotel near to city centre and old town
Pleasant staff. Not worth the price for breakfast as limited things, same every day.... Best to go to a local coffee shop and cheaper. Clean room, but overlooking a dirty yard next door. No separate sitting room, which I usually need. Hotels.com messed up the booking saying we had free breakfast (had email confirmation) but the hotel said they didn't do that so at the last minute on the penultimate day we had the hassle of being a go between trying to sort it. Just check your details first.
Stayed 4 nights in Oct 2017
Dear Guest, Thank you for your feedback. Your opinion is very important to us. We will take into account your suggestion about breakfast and we will try to improve it. Hopefully, we will surprise you at you next visit! Bucharest Comfort Suites Hotel TEAM

4/10 Poor

Charles

Disliked: Staff & service, property conditions & facilities, room comfort
Arrogant staff and didn't get what paid for.
Booked a suite overlooking the city. Was given rm 339 overlooking a yard. As we arrived late at night, in the morning I informed the receptionist (Floran if not mistaken) that the room was not city view and there where no blackout curtains as described in the booking. He called a lady colleague of his, so I had to explain again.Arrogantly the only reply that I got from them both was that the city view was promised by the booking site, so it was not their problem. Regarding the curtain, it was without the blackout not as described on the booking site and insult to injury, it had two holes big holes. The wifi was not constant. D
Stayed 3 nights in Aug 2017

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large in Bucharest
Nice older hotel in a convenient location. Huge room with great air conditioning and bathroom. Lots of restaurants and mass transit nearby. Friendly staff.
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
room very spacious and nicely decorated we had a great time

8/10 Good

mom23katz, Seneca, SC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Old Town
Good place to stay on a budg1st. Close to food, shopping, and Old Town. Room is somewhat dated but very spacious. Bed was very firm and comfortable.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
respet in a Blizzard
Airport shuttle costs more than taking a tax. Front desk called taxi. Worked great.

8/10 Good

Christopher, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Overall this was a good experience: the location is perfect, walking distance to Old Town and placed right next to Universiti metro stop (good to know if arriving by train, as we arrived during snowy conditions and paid 10€ for a taxi, whereas metro costs 1€ and is only 3 stops). The room was quite big with a classic decor: not the most eye catching but pleasant, and our bathroom was huge. no complaints other than a limited amount of helpful knowledge by hotel staff. They had city maps but otherwise couldn't help with train tickets or info for walking tours.

6/10 Okay

Verified traveler

Liked: Cleanliness
Great location. That's about it.
The hotel has a great location. There's a metro station 50 meters from the entrance. The room is really spacious and the bathroom also. However, the bed is so uncomfortable, the shower steam is really bad, and you can't throw toilet paper to the bowl (I know it not In all of Romania for sure). The staff is ok. We ordered a room including breakfast but we didn't get one. The breakfast looked bad anyhow so we didn't argue. For 1-2 nights the hotel is fine.

8/10 Good

moe, Austin, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great location, walkable to everywhere. Positive vibes and staff are helpful. Overall, recommended

8/10 Good

Darran, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
A good location for those travelling to Bucharest on there first trip. The airport express bus 783 stops a 100 yards from the hotel. The hotel is jus a short walk to the old town for teh bars and restaurants

6/10 Okay

Verified traveler

Disliked: Staff & service
All in all pleasant. They couldn't find my reservation and double charged me but are going to refund the error.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear Client, Thank you for reviewing your stay at our hotel. Your feedback is very important for us. Best regards, Bucharest Comfort Suites Team

8/10 Good

Ludmila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff
Dear Client, Thank you for reviewing your stay at our hotel. Your feedback is very important for us. Best regards, Bucharest Comfort Suites Team

10/10 Excellent

Ellis, Bolton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bucharest ( very comfortable ) Comfort Suites
I was in Bucharest for a mixture of Business and pleasure , the hotel is close to all amenities and only a few minutes walk from the Metro at Universitate . The rooms are well proportioned , comfortable and clean . Staff at the hotel are courteous , friendly and very helpful ... and speak English to help us poor foreigners that don't speak Romanian :)))) . Highly recommended .
Response from Adina on Jul 23, 2016
Dear Client, Thank you for reviewing your stay at our hotel. Your feedback is very important for us. We gladly wait for your next visit! Best regards,

6/10 Okay

Verified traveler

Central location
Large apartment style room with nice bathroom. Staff seemed worn out.
Response from Adina on Apr 8, 2016
Dear Client, Thank you for your review. We are glad that you enjoyed your stay and we gladly wait for you to be our Guests in the future!

8/10 Good

Cristian B.

Liked: Cleanliness, staff & service, room comfort
Good place for short staying
I used two times Comfort Suites apartments. The location, even is a bit hidden and hard to find, very central, close to Bucharest center. Staff is very helpful and friendly. Next time, I will call again their services.

4/10 Poor

tony, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surly, unhelpful and rude
hotel staff surly, unhelpful and rude. Hotel is run like a correctional facility. The overall decor has seen better days, no hot water for a shower and bed hard. There are better deals to be had in Bucharest than this.
Response from Adina on Apr 8, 2016
Dear Client, Thank you for your review. We are sorry that you had not a very nice experience with us. The staff attitude should always be polite and helpful. Regarding the hot water issue we mention that it is not always up to us. The beds are new, probably this is the main cause of the hard mattress. From these reviews we learn to improve our services. We gladly wait for you to be our Guests in the future! For a better experience.

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT VALUE
2ND time there rooms huge & comfortable would recomend
Response from Adina on Jun 11, 2016
Dear Client, Thank you for your positive review. We are glad that you enjoyed your stay and we gladly wait for you to be our Guests in the future!

8/10 Good

dorin s.

Liked: Cleanliness, staff & service, room comfort
Good choice
Compare to other hotels I can say this is OK. The room its big and clean , bathroom also, I will choose again when I need to book a hotel.

6/10 Okay

liam

Liked: Cleanliness
Disliked: Room comfort
Hotel was ok, great location. A little old but well kept, some staff friendly some were not. Bed was so hard it was like sleeping on the floor.
Response from Adina on Jun 11, 2016
Dear Client, Thank you for your review. It has been several months since you have visited Bucharest Comfort Suites Hotel. During this period we have improved our services and our location. Many good things happened and we gladly wait for you to check them out. You will be impressed. We are glad that you enjoyed your stay and we gladly wait for you to be our Guests in the future!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Was pleasant
Response from Adina on Jun 11, 2016
Dear Client, Thank you for your positive review. It has been several months since you have visited Bucharest Comfort Suites Hotel. During this period we have improved our services and our location. Many good things happened and we gladly wait for you to check them out. You will be impressed. We are glad that you enjoyed your stay and we gladly wait for you to be our Guests in the future!

8/10 Good

Verified traveler

Response from Adina on Jun 11, 2016
Dear Client, Thank you for your positive review. It has been several months since you have visited Bucharest Comfort Suites Hotel. During this period we have improved our services and our location. Many good things happened and we gladly wait for you to check them out. You will be impressed. We are glad that you enjoyed your stay and we gladly wait for you to be our Guests in the future!