This hotel deserves 5 stars out of 5 when it comes to customer satisfaction! The lady manager is awesome, and the staff is very accommodating. Do not hesitate to ask them for help. The location is the most central you can get (Kilometer 0), a NO-CAR touristic zone in the middle of the city, however, taxis are within 2 minutes of your hotel, and they are very cheap. You will feel like royalty at this hotel. Very quiet in spite of the restaurants and bars in the neighborhood (the walls and the windows are soundproofed - made in Germany). Clearly, they invested a lot: better quality beds, luxurious cotton sheets, bathrooms are up-to-date, new hardwood floors, sparkling clean stairs, rooms and lobby, delicious, very healthy breakfast of highest quality. I will stay here again when I come back to Bucharest! I live in the United States and I traveled the world. You will not find these high standards with such personal touch from the management in most hotels. They will give you attention as if you are the only guest... I also have to say that the other customers of the hotel and the restaurants nearby are high-quality and quite well behave for a central zone. Very cosmopolitan zone, clean and elegant! Do not hesitate: enjoy the bar and restaurants, get a massage, a spa treatment, and shop for souvenirs in the surrounding boutiques...