Ratings based on 878 Verified Reviews

4.2 out of 5
80% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 21, 2017
Located in buckhead, easy access to the city. Does the job with no thrills attached, comfortable room, relaxed and helpful staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay

Posted Oct 10, 2017
Great hotel with awesome staff. Everyone who worked there was so nice. Hotel is in a perfect location, walking distance from the train station which we used to get around Atlanta and walking distance to mall, many bars and restaurants, and grocery store.
Comment from Hotel Management
Oct 12, 2017 by HotelMgmt, Hotel Management
Thank you for choosing to stay at Atlanta Marriott Buckhead Hotel & Conference Center. It’s a pleasure to receive such positive feedback, as we are committed to providing attentive service and a nurturing experience for each of our guests. Thank you for sharing your thoughts with us. Be well.
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Myers Florida

Evacuation

Posted Sep 18, 2017
Pros: The staff and personnel. Friendly and compassionate and caring
Cons: Needs to be modernized and cleaned up and painted in places
Location: Shopping centers dining bars movies safe to walk
Evacuated to this hotel from Florida for Hurricane Irma. Hotel facilities could use some sprucing up and maintaining. The staff and personnel are the jewels in this hotel. They took wonderful care of hurricane shocked Floridians and their families and pets. They had a family den where you could go for snacks, beverages, board games water and tv. Hotel did have a leak in the hallway leading from lobby. The kitchen did a yeoman job in getting meals and food to people. The waitress in the grill was so sweet in getting everyone coffee. Our room cleaner I think her name was Felicity was there to clean up rooms all by herself on the day the hurricane struck Atlanta. She stuck around until late to be sure rooms were cleaned and beds changed. We have stayed at this hotel when it was Terrace Garden Inn, 25 years ago. The location is good in that it is right across the street from Lenox Square shopping mall and about 2 miles away from Phipps Plaza. The hotel did have a shuttle that would take you anywhere within 3 miles and you could call them to pick you up after you were finished shopping or dining at one of the malls.
Comment from Hotel Management
Sep 20, 2017 by HotelMgmt, Hotel Management
We are always willing to go above and beyond to ensure the best possible stay for our guests. I’m delighted that this was evident throughout your time with us at Atlanta Marriott Buckhead Hotel & Conference Center. It was a pleasure having you as our guest and we appreciate you choosing our hotel.
3 out of 5
by A verified traveler from Miami, FL

Great staff, disappointing level of cleanliness

Posted Sep 15, 2017
Pros: Attitude of the staff.
Cons: Improve the restaurant food and service.
Location: Location is excellent, within walking distance of two of Atlanta´s main shopping malls and a MARTA train station.
While this hotel has hired and trained staff to be extremely courteous and friendly, it disappoints on the question of cleanliness. In a week's stay, I never saw anyone cleaning public areas and elevators. The latter were, unfortunately, dirty. The room was equally unkempt. The carpeting seemed like it was never cleaned, and so were the bed, and so were the blankets. Dust covered the night table.
Comment from Hotel Management
Sep 19, 2017 by HotelMgmt, Hotel Management
While we are glad that you were greeted with warm and friendly service, it’s disappointing that the rest of your stay was not as positive. Please accept our apologies if we fell below our high housekeeping standards on this occasion. We will properly address this and hope to welcome you back again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Posted Sep 14, 2017
Pros: Very courteous and helpful staff. The shuttle was particularly appreciated during during tropical storm Irma!
Satisfying. Good value for money. Very courteous and helpful staff. The shuttle was particularly appreciated during during tropical storm Irma!
Comment from Hotel Management
Sep 15, 2017 by HotelMgmt, Hotel Management
It was a pleasure welcoming you to Atlanta Marriott Buckhead Hotel & Conference Center. Yours is exactly the type of encounter we hope our valued guests get to enjoy! Our team truly loves to provide the best in service to ensure that all your needs are met with friendly hospitality. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Very nice and clean!!!

Posted Sep 8, 2017
The hotel staff upon arrival greeted us with kind and southern hospitality. Once we got to the room we were amazed at the fresh scent of the room and the cleanliness.
Comment from Hotel Management
Sep 12, 2017 by HotelMgmt, Hotel Management
Robert, it is always our goal to provide exceptional service to ensure your stay with us is the best it can be. Thank you very much for your glowing review. We are delighted you enjoyed the level of service you received as well as the cleanliness and comfort of your guest suite. All of us here look forward to welcoming you back the next time you are visiting the area.
4 out of 5
by A verified traveler

Good location

Posted Aug 19, 2017
I was disappointed to find out parking was extra. 28 dollars more. Room was expensive without the cost of parking. I will stay somewhere else next time.
Comment from Hotel Management
Aug 23, 2017 by HotelMgmt, Hotel Management
Thank you for sharing your feedback. We regret you were not made aware of our parking charges prior to your arrival. It is our hope to welcome you back so we may win you over completely.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 6, 2017 on Hotels
1 out of 5
by A verified traveler

Not a good experience

Posted Jun 26, 2017 on Hotels
Loud, obnoxious fighting in the hallway from about 3am to 5am, so bad we just got up and left. Ask about the full charge. I was surprised to find an extra $50 charged to my card. They called out incidentals when I called. The total I agreed up when making the reservation did not include that.
Comment from Hotel Management
Jul 7, 2017 by HotelMgmt, Hotel Management
We’d like to extend our apologies for any noise disruptions, as we understand how frustrating this must have been for you. We work hard to ensure that our guests enjoy a peaceful stay and trust that we can find the perfect room for you in the future. On our website, the incidental hold is mentioned when making your reservation; this is commonplace in the hospitality industry and we apologize if you were not aware of this when booking your stay. In the future, we hope we can deliver a fully satisfying experience for you.
5 out of 5
by Thomila

Posted Jun 19, 2017 on Hotels
Excellent service!! Great rooms!!
Comment from Hotel Management
Jun 27, 2017 by HotelMgmt, Hotel Management
At Atlanta Marriott Buckhead Hotel & Conference Center, we strive to impress each of our guests with an excellent stay and we’re so glad this was what you recently experienced! It was our pleasure to provide you with the stellar service we are known for and you most certainly deserve. We hope to welcome you back again very soon. Thank you!