Ratings based on 1,585 Verified Reviews

4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Winston Salem, NC

Great weekend at the Hyatt.

Posted Nov 20, 2017
Pros: The location is great. And the staff.
Cons: Nothing comes to mind.
Location: Close to Lenox Square Mall. Several restaurants close by.
The hotel staff is great. From the doormen to the waiters in the restaurants. I really enjoyed the waiters at the breakfast buffet. Very friendly and attentive. And food was also good.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Wonderful hospitality!

Posted Nov 17, 2017
Pros: Everything, the staff; the room; the cleanliness; the proximity to wonder sites and restaurants in the City.
Location: Great restaurants, wonderful shopping, within miles of exciting tourist attractions.
Unfortunately, this trip was last minute due to a family emergency. Once the front desk learned of my situation they did everything possible to make sure me and my mother's visit was pleasant and stress-free. Each day after visiting my niece in ICU members at the front desk checked on us to see if we needed ANYTHING to ease our pain; as well as the condition of my niece. They touched our hearts in so many ways. Sometime it is not about the rooms, the food, or the location, but the tender love and care.
3 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Laudry Noise

Posted Nov 15, 2017
The hotel was clean with friendly staff. Our room was near the laudry room and could hear the laudry going on early in the morning. Hotel was fully booked and we could not move to a different room.
5 out of 5
Recommended
for Everyone
by A verified traveler from Panama City Beach, Fl

Quality stay

Posted Nov 11, 2017
My wife and I were in town for a Cirque du Soleil performance at Atlantic Station and the hotel was a convenient location in a nice area. Everything about the hotel shouted quality, but the most outstanding aspect was the staff. Everyone we met went out of their way to make sure our stay was memorable. The parking valets were quick to help unload and load our luggage and my wife's mobility scooter and each time we left for the day the car was waiting for us by the time we came down from the 5th floor (a very quick trip as wait time for an elevator was less than a minute). Room service was outstanding. We had breakfast in our room and the food arrived hot and delicious. One evening my wife called the front desk to ask if there was a vending machine on our floor where she could purchase a soda. The clerk said that there were no machines in the hotel, but she could "hook us up" at no charge and soon three cold cans of soda arrived at our door. We travel quite a lot and this was probably the friendliest and most accommodating place we have stayed.
Comment from Hotel Management
Nov 13, 2017 by Grand Hyatt Atlanta in Buckhead, Hotel Management
Wow. It is wonderful to hear about your recent experience at our hotel and the genuine customer service provided by our team. We train our staff to the highest level of customer service and hospitality. We're happy to hear this was very evident throughout your stay. We hope your future travels will bring you back to our property. Safe travels and we will see you and your wife again, soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Amazing

Posted Nov 10, 2017
Beautifully located and very clean . Would recommended for wedding or over night .
Comment from Hotel Management
Nov 13, 2017 by Grand Hyatt Atlanta in Buckhead, Hotel Management
Thank you for choosing our location and we hope to welcome you back, soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, VA

Beautiful Hotel close to everything

Posted Nov 3, 2017
Our stay was wonderful! The Staff and rooms great. The rooms were very clean and fully supplied. We would definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Fairfield, CT

Nice hotel close to restaurants and shops.

Posted Oct 31, 2017
Nice hotel. Conveniently located in Buckhead he told to many restaurants and shops. There’s a beautiful zen garden with a waterfall off of dining room. Pool area and gym were really nice and clean.
Comment from Hotel Management
Nov 1, 2017 by Grand Hyatt Atlanta in Buckhead, Hotel Management
Thank you for choosing our hotel. We're glad you enjoyed your time with us and found our on-property amenities to be comforting and enjoyable. Our seasonal, outdoor pool and 24-hour fitness center are wonderful amenities all guests can enjoy. Come back, soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Nice hotel

Posted Oct 31, 2017
Hotel was clean and staff was very friendly. Convenient parking. Room was nicer than I was expecting. Enjoyed my stay very much.
Comment from Hotel Management
Nov 1, 2017 by Grand Hyatt Atlanta in Buckhead, Hotel Management
We're pleased to hear you enjoyed your time with us. Come back, soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 31, 2017
Ours stay was excellent. When we go back to Atlanta we will definitely be staying at the Grand Hyatt
Comment from Hotel Management
Nov 1, 2017 by Grand Hyatt Atlanta in Buckhead, Hotel Management
Wow. We can't thank you enough for your kind words and we're glad you enjoyed your stay to the fullest. Safe travels and see you again, soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 26, 2017
Great! The stay was comfortable and the staff were helpful. It was close to the MARTA, eateries, mall, and entertainment
Comment from Hotel Management
Oct 27, 2017 by Grand Hyatt Atlanta in Buckhead, Hotel Management
Thank you for choosing our Buckhead location and we're glad you enjoyed the nearby amenities and dining options. See you again, soon.