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Opiniones de Hotel Colee, Atlanta Buckhead, Autograph Collection

4.5 out of 5

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 316 de 644 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 131 de 644 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 72 de 644 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 52 de 644 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 73 de 644 opiniones" "

8.6/10

Limpieza

8.4/10

Servicio y personal

8.0/10

Servicios

8.4/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

MA MAR

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de GM, el 12 nov. 2023
Dear Ma Mar,We appreciate your high recommendation and welcome you to settle in again anytime.Best,Delane McCoyGeneral Manager

8/10 Bueno

Oscar

Viaje familiar
Le gustó: Limpieza
Need to have free parking for guests or a special rate..
Se hospedó 3 noches en mayo de 2023
Respuesta de GM, el 23 may. 2023
Dear Oscar,We are so glad that you enjoyed your stay overall. In the Buckhead area, parking is at a premium. We are glad to offer our guests one option without the worry of city limitations or towing. We appreciate your feedback and hope to see you again. Thank you for staying with us.Sincerely,Delane McCoyGeneral Manager

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Un hotel muy cómodo en una excelente zona céntrica bien Ubicado
Se hospedó 3 noches en febrero de 2019

8/10 Bueno

JAGM, México D.F.

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
gran atención del personal, se desviven para que la pases bien
Se hospedó 3 noches en febrero de 2019

8/10 Bueno

Kaylyn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great property. They even have a bar/lounge on the roof
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Raymone

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love it
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 17 abr. 2024
Dear Raymone, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Raheim Pelham, AGM

10/10 Excelente

Roddai

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 12 abr. 2024
Dear Roddai, Thank you for choosing us and leaving a stellar rating. Without the specifics, it's even more heartening to know you had a positive experience. We strive to meet our guests' expectations, and it seems we hit the mark during your stay. Looking forward to welcoming you again soon. Best, Raheim Pelham, AGM

10/10 Excelente

Karen, PORT TOWNSEND

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very professional and attentive, and the rooms were very quiet and easy to sleep in. The beds were very comfortable.
Se hospedó 2 noches en abril de 2024
Respuesta de Director Of Revenue, el 8 abr. 2024
Thank you for your stay at the Hotel Colee Atlanta Buckhead. we hope to see you again in the near future

4/10 Malo

Charielle

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza
The property was in cool location. Staff nice. Lobby bar food was good. The construction of the rooms were not thought about. Need towel hooks. Room is very small . Refrigerator too small. Rooms should think about microwaves. The shower was not clean at all. I wouldn’t stay again.
Se hospedó 3 noches en marzo de 2024
Respuesta de GM, el 2 abr. 2024
Dear Charielle, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope you will reconsider your return.Sincerely, Raheim Pelham, GM

10/10 Excelente

Maria

Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 3 abr. 2024
Dear Maria, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best, Raheim Pelham, AGM

4/10 Malo

Meredith

Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 17 abr. 2024
Dear Meredith, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Raheim Pelham, AGM

4/10 Malo

Toi

Viaje de negocios, Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Kudos to the bartender. He saved the day. Everything else was poor, lack luster, sub-par cleanliness. Previous reviews were correct. Unfriendly staff, with exception of the bartender, issues with toilets, no internet, phones not working, bath tub appearing half cleaned, room smelled like mildew. I was not pleased with what I got, for the type of money that was spent. Luckily we were there only 2 days. Beware.
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 22 mar. 2024
Dear Toi, I'm very sorry that we disappointed you with both our accommodations and service. Our business includes fresh accommodations and warm hospitality, so I regret we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to foster improvements continually. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that your comfort is important to us. Sincerely, Raheim Pelham, Assistant General Manager

10/10 Excelente

Tiffany

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 15 mar. 2024
Dear Tiffany, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Raheim Pelham, GM

2/10 Terrible

quinton, Athens

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Smh
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 13 mar. 2024
Dear Smh, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Raheim Pelham, GM

10/10 Excelente

Darryl

Le gustó: Limpieza y condiciones de la propiedad
If someone has to stay under the night club they should be told in advance my only complaint didn't sleep the first night
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 5 mar. 2024
Dear Darryl, I'm sorry that noise pollution kept you from having a restful night's sleep; please forgive us. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Raheim Pelham, GM

6/10 Aceptable

Marcia

Se hospedó 4 noches en febrero de 2024
Respuesta de GM, el 5 mar. 2024
Dear Marcia, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Raheim Pelham, GM

10/10 Excelente

Oluwaseyi

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love this hotel,I was also able to check in an hour early which I was so happy about, this property has a lovely rooftop area and amazing staff definitely worth staying
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 26 feb. 2024
Dear Oluwaseyi, We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant visit to become your hotel of choice when in the area. We look forward to your return trip. Best, Raheim Pelham, GM

2/10 Terrible

Arun

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
1. No hot water for the shower. I would have been better staying at Motel 6 2. Rude front desk staff. Was awakening for me. 3. Requested for 2 water bottles from housekeeping, theyforgot about it. Never delivered at my room. 4. Loud music at 2am from roof top bar. I did not report at front desk, because the staff were not friendly. 5. No cleaning service done at my room. I can go on....Overall a horrible place to stay. IMHO.
Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 25 feb. 2024
Dear Arun, I'm so sorry for your poor experience at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best accommodations and service, so our lapses during your stay are being taken very seriously. Again, on behalf of the staff and management, I apologize. Sincerely, Raheim Pelham, Assistant General Manager

10/10 Excelente

Kimberleigh, Houston

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very neat and clean! Great staff, in a nice area with nearby restaurants and shopping centers.
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 20 feb. 2024
Dear Kimberleigh, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Raheim Pelham, AGM

8/10 Bueno

Jennifer

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Nice hotel. Stafd was accomadating and allowed for a late check kut, whicb was much appreciated. Check in could have smoother but overall a nice experience and a great location. I'd stay here again
Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 20 feb. 2024
Dear Jennifer, Thank you for staying with us. I'm so glad that we could accommodate your early arrival. It was our pleasure hosting you and we look forward to your return. We value your patronage. Best, Raheim Pelham, GM

10/10 Excelente

Gregory

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 19 feb. 2024
Dear Gregory, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review, and we hope to see you again. Best, Raheim Pelham, GM

10/10 Excelente

Matthew

Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 21 mar. 2024
Dear Matthew, I am glad you had a great overall experience. Thank you for sharing your review. Please visit us again soon! Best, Raheim Pelham, Assistant General Manager

2/10 Terrible

Charles

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 8 feb. 2024
Dear Charles,We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us.Sincerely,Raheim PelhamAssistant General Manager

8/10 Bueno

Betsy

Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 20 mar. 2024
Dear Betsy, Thank you for your time in sharing your kind review, and please visit us again. Best, Raheim Pelham, Assistant General Manager

10/10 Excelente

Howard

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very polite, room was clean and as advertised
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 22 ene. 2024
Dear Howard,Thank you for your kind review and recommendation! I'm thrilled to know your stay was pleasant, and we appreciate you choosing us. I will share your kind comments with our entire team as they work hard to make our guests feel at home.Best,Delane McCoyGeneral Manager

10/10 Excelente

Marsha

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel and the staff was very nice
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 21 ene. 2024
Dear Marsha,We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant visit to become your hotel of choice when in the area. We look forward to your return trip.Best,Delane McCoyGeneral Manager

2/10 Terrible

Branton

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 10 noches en enero de 2024
Respuesta de GM, el 21 ene. 2024
Dear Branton,We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.Sincerely,Delane McCoyGeneral Manager

10/10 Excelente

Jules

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 18 ene. 2024
Dear Jules,It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again.Best,Delane McCoyGeneral Manager

6/10 Aceptable

Shannon

Love that it was right by the mall
Se hospedó 2 noches en enero de 2024
Respuesta de GM, el 2 feb. 2024
Dear Shannon,Thank you for taking the time to review our hotel; we appreciate your choosing us and are glad our location was convenient. We hope to provide you with a WOW experience upon your return to the area.Sincerely,Raheim PelhamAssistant General Manager

10/10 Excelente

Douglas

Se hospedó 2 noches en enero de 2024
Respuesta de GM, el 4 feb. 2024
Dear Douglas,What an excellent rating! I am thrilled to see that you had a great stay and hope that we will be your first choice for lodging in Buckhead from here on out. Thank you for your business, and please come again.Best,Raheim PelhamAssistant General Manager

10/10 Excelente

Scott

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Modern chic hotel, great service!
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 10 ene. 2024
Dear Scott,Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area.Best,Delane McCoyGeneral Manager

10/10 Excelente

Jayna

Le gustó: Servicios y condiciones de la propiedad
I’ve stayed at many locations in Atlanta. This location is now on my top list to stay. Just celebrated my birthday/new years and it was amazing, staff was amazing and welcoming. I loved everything about this hotel but the only issue that stood out to me was the hallways having an unpleasant sewage smell everything else was top tier. I’ll be back in a couple of months
Se hospedó 2 noches en diciembre de 2023
Respuesta de GM, el 10 ene. 2024
Dear Jayna,It is lovely to hear you had a great birthday stay at our hotel. We appreciate you taking the time to share this review and thank you for ringing in the new year with us. I’ve taken note of your feedback regarding the odor you detected. On behalf of the entire staff, thank you for choosing our hotel, and we look forward to seeing you in a few months.Best,Delane McCoyGeneral Manager

6/10 Aceptable

Michelle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
The check-in staff was wonderful as usual!!!! We stayed here New Years Eve so we could just go up to the rooftop to bring in the new year. However, we were told if we did not have a ticket to be up there, it was $55/person, which would include a buffet (that never appeared)!!!! Craziness. What ticket??? We weren't informed of any ticket. We were already patronizing the hotel but to pay an additional $110 to be on the rooftop was insane. We just wanted somewhere safe where we didn't have to leave the hotel to enjoy ourselves. And truth be told, it was completely dead up there so we left for a little bit and came back for the rooftop to be shut down way earlier than what we were told!! Total Doop!
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 10 ene. 2024
Dear Michelle,I apologize that you did not have a good time at the New Year's Eve party. We always strive to make this event exceptional, and we appreciate your feedback. Thank you for celebrating the new year with us, and we hope to provide you with a better experience in the future.Sincerely,Delane McCoyGeneral Manager

2/10 Terrible

david

Viaje en grupo
Le gustó: Limpieza
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Crazy hotel ever, this hotel security fallow you every step, my friends was a visit me but they fallow then and bother them so bad, uncomfortable hotel ever
Se hospedó 9 noches en diciembre de 2023
Respuesta de GM, el 10 ene. 2024
Dear David,The safety of our guests and associates is a top priority, but I'm very sorry that your friends did not feel welcome. We appreciate your feedback and hope to see you again for a better experience. Thank you for choosing us.Sincerely,Delane McCoyGeneral Manager

4/10 Malo

Matthew

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Front desk staff was rude. Takes a few minutes for water to get hot.
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 29 dic. 2023
Dear Matthew,Thank you for taking the time to share your experience with us. I am deeply sorry to hear that you found our associates unhelpful and insincere. We always aim to provide genuine hospitality to all our guests, but it seems like we fell short in your case. Your feedback is valuable to us, and we will use it to improve our services. We hope that you will give us another chance to make it up to you and provide you with a better experience on your next visit. Thank you again for your honest feedback.Sincerely,Delane McCoyGeneral Manager

10/10 Excelente

Jinyoung

Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 20 dic. 2023
Dear Jinyoung,It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us.Best,Delane McCoyGeneral Manager

10/10 Excelente

Dennese

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property is absolutely beautiful. It’s in such a convenient location literally walking distance to Lenox Square and multiple nightclubs and restaurants. Finding the hotel was a breeze while using Uber and the check-in process were so seamless. I will definitely be back.
Se hospedó 2 noches en diciembre de 2023
Respuesta de GM, el 19 dic. 2023
Dear Dennese,Thank you for being our guest and taking time out of your day to let us know of the comfort you experienced here. Every member of our team works together to ensure our guests have a pleasant stay, so I will pass along your kind review. We look forward to your return.Best, Delane McCoy, GM

6/10 Aceptable

Yeikel

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de GM, el 19 dic. 2023
Dear Yeikel,Thank you for choosing us, but I’m sorry that we did not provide a more positive experience. We appreciate the feedback and hope to have the opportunity to leave you with a more favorable impression on a return visit.Sincerely,Delane McCoyGeneral Manager

10/10 Excelente

John

Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 1 ene. 2024
Dear John,We strive to provide our guests with exceptional service that keeps them returning to our Hotel, so it is great to hear you enjoyed your stay. Thank you for your support!Best,Delane McCoyGeneral Manager

10/10 Excelente

shania

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 11 dic. 2023
Dear shania,Thank you for sharing this review, and we welcome you to visit us again anytime!Best,Delane McCoyGeneral Manager

10/10 Excelente

Christy

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 10 dic. 2023
Dear Christy,We are delighted that your stay was nothing short of exceptional. Until next time!Best,Delane McCoyGeneral Manager

6/10 Aceptable

Lacie

No le gustó: Limpieza
Eh.
Front desk staff super nice, A+ but valet was a hot mess. Not attentive accept for one girl who was really good customer service wise. Others kinda waited to be approached by customers. Room was moderately clean. Stains on the duvet, dust on the main table presumably there for eating. They did not program the Television with your personal room info so you didn’t have a personalized experience digitally like one normally would in these Marriott hotels
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 5 dic. 2023
Dear Lacie,We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review.Sincerely,Delane McCoyGeneral Manager

10/10 Excelente

Brittany

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 5 dic. 2023
Dear Brittany,We are thrilled you had a perfect stay! Thank you for the review, and please visit us again.Best,Delane McCoyGeneral Manager

8/10 Bueno

Tyson

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location and a nice boutique style hotel. Attached restaurant was nice and also served breakfast.
Se hospedó 2 noches en noviembre de 2023
Respuesta de GM, el 1 dic. 2023
Dear Tyson,We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip!Best,Delane McCoyGeneral Manager

6/10 Aceptable

Jeanita

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en noviembre de 2023
Respuesta de GM, el 17 dic. 2023
Dear Jeanita,Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us.Sincerely,Delane McCoyGeneral Manager

10/10 Excelente

CLIFFORD

Se hospedó 1 noche en noviembre de 2023
Respuesta de GM, el 7 nov. 2023
Dear CLIFFORD,We appreciate your high recommendation and welcome you to settle in again anytime.Best,Delane McCoyGeneral Manager

10/10 Excelente

Gabriela

Se hospedó 1 noche en octubre de 2023
Respuesta de GM, el 22 nov. 2023
Dear Gabriela,Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon.Best,Delane McCoyGeneral Manager

10/10 Excelente

Taija

Se hospedó 1 noche en octubre de 2023
Respuesta de GM, el 20 nov. 2023
Dear Taija,We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us.Best,Delane McCoyGeneral Manager

10/10 Excelente

Karyse

Le gustó: Servicios
Lovely hotel with a bustling night life. Restaurant can do with a bit more options for dining.
Se hospedó 2 noches en octubre de 2023
Respuesta de GM, el 31 oct. 2023
Dear Karyse,That is what we like to hear! Thank you so much for your generous review and recommendations and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best,Delane McCoyGeneral Manager

10/10 Excelente

SYDNEY

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
My stay at this hotel was pleasant. The hotel itself is picture perfect. Not only that, the rooms were clean and inviting. The top two must haves for me are clean sheets and a clean bathroom. This hotel provided both for me. Although, during my second day, when I stepped out of the hotel and cleaning services came, the person who cleaned my room evidently used the bathroom and left behind a brown stain in my toilet. One I am certain I did not leave. And no one else stayed in my room. That turned me off a bit. I would still come back to this hotel, but the fact that someone else used my toilet while I had that room, and did not even have the decency to clean up behind themselves was gross. I informed the front desk upon my checkout. And the woman who assisted me was friendly and appreciated me addressing my concern.
Se hospedó 2 noches en octubre de 2023
Respuesta de GM, el 30 oct. 2023
Dear SYDNEY,Welcome back! It’s nice to hear from you. We appreciate you choosing us. I'm sorry for the lapse in service you experienced on this trip. Thank you for taking the time to share your review. We welcome the feedback, including areas for improvement, as they help us to serve our guests better. We look forward to hosting you again.Sincerely,Delane McCoyGeneral Manager