Ratings based on 1,216 Verified Reviews

3.9 out of 5
68% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Decent hotel close to Lenox mall.

Posted Dec 4, 2017
Pros: Room service food was really good. Location was good.
Cons: Updates in room. Maintenance on broken things in room. More free waters in room.
Location: Walking distance to Lenox mall. Lots of shops and restaurants. Cupcake ATM.
The room was decent but it just seemed old, rundown, used. The shelf in the bathroom needed to be fixed. Was pretty noisy. I could hear people coming and going from their rooms and bangs from next door rooms. We ordered room service and the food was great. The staff was very nice. No complaints there.
Comment from Hotel Management
Dec 4, 2017 by Robert Woolridge, Hotel Management
Thank you so much for taking the time to provide us with your feedback. We're so happy you enjoyed our hotel's close proximity to so many shopping and dinning destinations, including walking distance to Lenox Square. I am happy to let you know we are in the planning phase of our next full guest room renovation where all walls, corridors, furniture and décor will be updated, replaced and refined. We can't wait to share the renovation results with you!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 21, 2017
Not as big as the W hotel downtown, but cozy and nice just the same. Check in was fast and easy. Only 21 and up have access to the rooftop. Pool is very very small, but the environment is cute. Room was clean.
Comment from Hotel Management
Nov 28, 2017 by Robert Woolridge, Hotel Management
Thank you for this amazing review! Live it up at W Buckhead where you can play harder and stay longer :)
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great hotel, love the very interesting look!!

Posted Nov 18, 2017
Pros: architecture and size of room
Location: shopping restaurants central location
great weekend with family and friends. Great location for getting around the city
Comment from Hotel Management
Nov 20, 2017 by Robert Woolridge, Hotel Management
Thank you for this fabulous review! W Atlanta-Buckhead is where you can play harder and stay later :)
4 out of 5
Recommended
for Everyone
by A verified traveler from Frisco, TX

Heart of Buckhead with a fun edge

Posted Nov 13, 2017
Pros: Location
Very close to walking distance to a variety of places. Lively atmosphere in and all around hotel. Only a couple of small items I would like to mention. Room water would not get hot enough for my wife, she does like it verrrry hot. Also hard to turn on water without getting wet while doing so! Shower doors and toilet door not very private..Only 2 sliding / hanging frosted glass doors. Like my coffee early when I wake up and before I get dressed.No in room coffee and had to order room service. So be ready for an $8.00 each average tasting coffee from room service. Also, zero parking except for Valet.. Do not feel like hotel guests should be charged $38.00/per night for overnight parking!
Comment from Hotel Management
Nov 14, 2017 by Robert Woolridge, Hotel Management
Thank you for your feedback. We do have complimentary coffee makers that are available upon request and we would be more than happy to have one delivered to your room for your next stay. Also, in reference to the parking options, valet parking is the only parking option sponsored by the hotel, however guests are welcome to self-park with our nearby competitor garage. We hope to see you again soon!
3 out of 5
by A verified traveler from South Carolina

Not the best stay

Posted Oct 23, 2017
Staff was pretty good. Facilities not so much. For the hotel to be a W you have a high expectations. The physically hotel itself was not in the best condition. Rooms are outdated. The hot water even stopped working one morning & valet will try to get over you at least once your entire stay.
Comment from Hotel Management
Oct 24, 2017 by Robert Woolridge, Hotel Management
Thank you for your honest feedback. We are happy you had such amazing customer service with our team. I am happy to let you know we are in the planning phase of a full hotel renovation and we are very excited to share these new design plans with you!
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Great stay, great location...

Posted Oct 20, 2017
Close to the mall and I’m the heart of Buckhead. Plenty of restaurant options nearby and close to the hwy.
Comment from Hotel Management
Oct 24, 2017 by Robert Woolridge, Hotel Management
You are so correct! Our hotel location on Atlanta's iconic Peachtree Road is truly ideal with amazing access to Lenox Square Mall, Phipps Plaza, Shops Around Lenox and the Buckhead Atlanta Shops.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Buckhead Location

Posted Oct 10, 2017
Great hotel driver and nice nightclub on the roof. Walk to shops and bars. Funny restroom had Glassdoor and wall not much for privacy.
Comment from Hotel Management
Oct 11, 2017 by Robert Woolridge, Hotel Management
Thank you for your feedback. We do offer a couple of different bathroom floor plans and we are more than happy to provide you with a different floor plan that is better suited for your needs for your next stay at W Atlanta-Buckhead
3 out of 5
by A verified traveler

Nice but...

Posted Oct 2, 2017
Pros: Location
Cons: Furniture, cleanliness.
I was a little disappointed, for the price it wasn't what i was expecting. Our room had couple issues when we arrived, the handle of the bathroom was lose and the water pressure from the sing was terrible. only the handle issue was resolved. Water on the sing ran so slow you wer'en even able to wash your hands properly. It wasn't clean enough. The furniture is not practical and comfortable, design is nice and modern, but really lacks consistency, very weak, everything turns around... Only good thing was the location and the good atmosphere they create at the lobby with a DJ, and in the rroftop club "Whiskey Blue". The cost for parking overnight is excessive, it was cheaper to find another place and walk than to pay the $38.00 usd./night.
Comment from Hotel Management
Oct 6, 2017 by Robert Woolridge, Hotel Management
We appreciate your feedback. As you stated, valet parking is optional and is available for your convenience if you choose to partake in this service. Thank you for your comments on the room cleanliness. We will address this immediately so our future guests will not have to experience what you've experienced. Thank you for your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami Beach

BEBE and DION and ANDREA are AMAZING!!

Posted Sep 19, 2017
They go above and veyond to make sure your stay is luxurious and over accommodating. Stayed Ll around the world...TVIS IS IT! BOOK NO QUESTIONS ASKED!
Comment from Hotel Management
Sep 22, 2017 by Robert Woolridge, Hotel Management
Your dog is the cutest thing ever! We're so happy you enjoyed your stay! We love being a pet-friendly hotel. We do have a non-refundable pet deposit and a daily pet rental fee and we absolutely LOVE entertaining our 4-legged guests!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel great staff and location is good

Posted Sep 12, 2017
Hotel was very nice and clean the staff was quick and helpful.. also great room service
Comment from Hotel Management
Sep 15, 2017 by Robert Woolridge, Hotel Management
I am very pleased to hear how much you enjoyed your stay with us! I would like to thank you for letting us know how impressed you were with the service you received.