Comfort Room, 2 Twin Beds, Non Smoking | Bathroom | Combined shower/tub, deep soaking tub, free toiletries, hair dryer
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Reviews of Garden Court Hotel Aylesbury

3.5 out of 5
Garden Court Hotel Aylesbury
Buckingham Road, Aylesbury, England

Reviews

7.0

Good

Rating 10 - Excellent. 72 out of 365 reviews" "
Rating 8 - Good. 124 out of 365 reviews" "
Rating 6 - Okay. 99 out of 365 reviews" "
Rating 4 - Poor. 44 out of 365 reviews" "
Rating 2 - Terrible. 26 out of 365 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Stuart

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Overpriced
No food facilities, a reception that shuts up shop at 11pm, a room that was tatty and with A/C that was out of order.
Stayed 1 night in Aug 2022
Response from The Hotel Management on Aug 12, 2022
Dear Stuart, Thank you for your comments, we are sorry to hear that we didn't met your expectations this time. Kind regards,

4/10 Poor

Nel

Stayed 1 night in Apr 2022

4/10 Poor

lee

Traveled with family and small children
Liked: Staff & service
There was no baby cot, but on the Expedia site I put that the child was under 1. I was informed that this was your fault.
Stayed 1 night in Apr 2022
Response from The Manager on Apr 29, 2022
Dear guest, Thank you for your comments about the baby cot. Sofa beds and cots are usually set up upon request at the time the reservation is made. Apologies for the inconveniences caused. Kind regards,

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This will be a lovely hotel again
Unfortunately the hotel is being refurbished but remains open. Shower didn't work properly, didn't work this out until 0630 and it was too late to complain. Staff were lovely and doing the best they could. Was worried by the presence of a security guard, this was compounded by the reception door glass being smashed. The restaurant was closed as well, this was not noted when I booked and was a total disappointment. Air conditioning was hanging off the wall. This will be a lovely hotel again once the refurb is finished, however, for now it is rather disappointing.
Stayed 1 night in Mar 2022
Response from General Manager on Apr 4, 2022
Dear guest, Thank you for taking time to leave the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope to welcome you back again once the refurb is finished. Kind regards,

8/10 Good

Mr Simon

Traveled with partner
Liked: Cleanliness, staff & service
Hotel was ok it was a bit a tired however work was going on. It was a shame the restaurant was shut. The receptionist was very helpful
Stayed 1 night in Apr 2022
Response from Duty Manager on Apr 4, 2022
Good morning Simon, Thank you for taking the time to review our property, I am glad to hear that the receptionist was helpful. Apologies for the inconveniences caused due to the restaurant being closed. We hope to welcome you back in the future. Kind regards,

10/10 Excellent

hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
lovely reception lady, room spotless, free parking,very helpfull staff,
Stayed 1 night in Mar 2022
Response from General Manager on Mar 15, 2022
Dear Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. I shall pass your comments onto the team who will be delighted to hear this. We look forward to welcoming you back to our hotel in the future. Kind regards,

2/10 Terrible

Joao

Traveled with partner
Why is the property available to be booked online during the night if there isn’t anyone there to check in guests? You should close your property online between 11pm to 7am like many other properties do! Very disappointed when I booked, paid online and when arrived, no one there to check me in. And the funniest part is that the property claim to have 24h room service. Another lie, otherwise I would have been checked in.
Stayed 1 night in Feb 2022
Response from General Manager on Feb 18, 2022
Dear Joao, Thank you for your comments. As the website clearly states, reception is closed between 11.00pm- 07.00am, however, should the reservation be made before 11.00pm, we would be able to check you in at anytime. All websites are available 24 hrs for future bookings or day of arrival before 11.00pm. On this occasion, I can confirm that Expedia refunded the payment. Apologies for the inconveniences caused. Kind regards,

6/10 Okay

Beverley

Disliked: Staff & service
For the price it was disappointing , paper cups accompanying the kettle , extemly basic , and was told we didn’t have to be in by any certain time as security was on the front desk all night after 11pm to let us in. We were stuck out in the cold for half an hour trying to arouse the security (very obviously sleeping ) ring the doorbell banging on the door then having to ring the hotel , no answer but we could hear it ringing from outside, we were left standing thinking how were we going to get in, then emerged the security from the back , opened the door and didn’t even speak one word to us, how rude as we had been stuck outside in the cold for 30mins , would not choose here again
Stayed 1 night in Dec 2021
Response from The Manager on Dec 30, 2021
Dear Beverley, Thank you for your review. In the name of All Team we are very sorry you have experienced the inconvenience to have to have to wait outside. Rest assured the issue will be addressed to the appropriate staff. Once again, we are very sorry. Have a lovely Holidays, Best Regards

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2021
Response from The Manager on Dec 27, 2021
Dear Andrew, thank you for your review. Have a nice Holiday, and we hope to welcome you again in our Hotel. Best regards,

4/10 Poor

Annette

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Tried hotel that needs a complete up grade,
Stayed 2 nights in Oct 2021
Response from The Manager on Nov 2, 2021
Dear Annette, thank you for your review. We are sorry that we fell bellow your expectations, we are working diligently on improving our standards and service. We do hope to welcome you again in our Hotel.

6/10 Okay

Graham

Liked: Cleanliness, room comfort
OK but…
Stayed here previously when visiting Waddesdon Manor as handy location. Large bed room and comfortable bed adequate bathroom and all clean. However, no bar or restaurant facilities. Only 5 vehicles in car park whilst local Premier Inn is packed. I wonder why?
Stayed 2 nights in Oct 2021
Response from The Manager on Oct 5, 2021
Dear Graham, thank you for taking the time to leave this review. We are glad to hear that your stay with us was comfortable, and we do apologise for any shortcomings. Kind regards,

4/10 Poor

John

Disliked: Staff & service, property conditions & facilities
Disappointed.......
We stayed here three years ago and it was convenient and satisfactory. This time no restaurant facilities so had to look elsewhere to eat. Room was ok bed quite comfortable but tea/coffee facilities a bit sparse and paper cups a first. To be honest the hotel is quite tired and needs refurbising to keep up with standards required these days. The staff were very friendly and courteous
Stayed 2 nights in Oct 2021
Response from The Manager on Oct 4, 2021
Dear John, thank you for taking the time to leave this review. We are glad to hear that the staff were nice and apologise for shortcomings enlisted. We do hope to welcome you again. Best regards,

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleeping in the car would be preferable!!
Cleanliness is of little consequence when you have been woken up in the early hours of the morning by a violent drunk who had fought past the security guards in a vain attempt to get more alcohol and was hammering on guest's doors until calmed down by security. The broken glass door is a reminder of this violent incident. We had paid in advance for 3 night's but left after 2 , the receptionist not even bothering to ask why, far less offering a refund. No restaurant , no bar, a shabby room , a broken hairdryer (and no replacement available from reception) and all of this for ONLY £115 per night. We will dine out on this dreadful experience at every possible opportunity and have vowed never ever to stay at any Best Western "hotel" in future.
Stayed 3 nights in Sep 2021
Response from The Hotel Manager on Sep 28, 2021
Dear guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. With reference to the incident, rest assured that this was an isolated occurrence, the security team did their best to secure the safety of our guests and team. Our apologies again for the inconveniences caused. Kind regards,

6/10 Okay

Sarah

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2021
Response from The Manager on Sep 19, 2021
Dear Sarah, thank you for your review. We hope to welcome you again in our hotel. Best wishes,

6/10 Okay

Neil

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from The Manager on Sep 16, 2021
Dear Guest, thank you for your review, we hope to welcome you again soon! Best wishes,

4/10 Poor

Andrew

Business traveler
Disliked: Cleanliness
Not value for money
Booked two rooms and expected better if I’m honest. Didn’t feel clean and needs a revamp.
Stayed 4 nights in Aug 2021
Response from The Manager on Aug 21, 2021
Dear Andrew, please accept our sincere apology for not exceeding your expectations. Thank you for this review and letting us know about these issues, they will certainly be addressed. Once again, please accept our apology. Best wishes,

2/10 Terrible

Oliver

Disliked: Cleanliness, staff & service
worst hotel in Aylesbury
The room was dirty the staff where rude when we told them about it . Wasnt told we had acsess to gym and swimming pool till the day we was leaving people smoking drugs out side i payed 105 pound a night too stay in a crack den shocking
Stayed 2 nights in Aug 2021
Response from The Manager on Aug 13, 2021
Good afternoon, thank you for spending your time to write this review. I am sorry you felt the staff was rude towards you. I have investigated this furthermore and we were not being told about any problems in the room so we can rectify it. Staff is not being trained to provide alcohol beverage free of charge in exchange for bad review not being written, which per licencing act is illegal. In future we do hope you will choose to stay with us again. Kind regards,

6/10 Okay

Gavin

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Basic and tired, but clean and comfortable.
The hotel was fine for what I wanted: A bed for the night after meeting friends and to charge my electric car. The staff were friendly and wanted to help, and offered me a free beer on check in, which was appreciated. The room was very clean. What was disappointing was that the rooms were tired, with a very small TV that didn't appear to have any HD channels and no power sockets near the bed. Also I was very surprised to see the hotel was not serving breakfast, blaming Covid even though restrictions would have allowed it. It was functional and reasonable value for the price paid, but I won't be rushing back.
Stayed 1 night in Jul 2021
Response from The Manager on Jul 16, 2021
Dear Gavin, thank you for taking the time to leave the review. We are glad you were comfortable in our hotel and apologise for shortcomings, we are constantly working on improving our services. We hope to welcome you again so we can provide you with an superior experience! Kind regards,

2/10 Terrible

David

Grubby
Stayed 2 nights in Jul 2021
Response from The Manager on Aug 21, 2021
Dear David, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best wishes,

4/10 Poor

Carol

Disliked: Staff & service
Makeover due
Didn't know restaurant was closed so only a take out breakfast, which we declined. Reception not always manned but some big bloke with 'Security' on his back sat in the area all the time, playing games on his phone. At one point there were several men hanging around outside and a woman with pink hair, smoking. The fire doors were all open. The beds were hard so we didn't sleep well. The tap dripped. The loo seat was loose. The aircon unit didn't appear to work and just flashed all night along with the fire alarm. The rooms weren't serviced but we got more teabags etc. from Reception. Room was a good size but drab, brown, with unattractive art work. We've stayed with you before and it was fine. I think this place could just do with a makeover.
Stayed 2 nights in Jun 2021
Response from Reception on Jun 28, 2021
Dear Carol, Thank you for your review. We apologise we fell below your expectations. We take all comments very seriously and work diligently to rectify any unsatisfactory experience. Kind regards,

6/10 Okay

Verified traveler

Business traveler
Disliked: Property conditions & facilities
Tired looking
It's an average hotel thats in need of a spruce up. Most of what I saw inside and outside was looking tired. Signs of better days. I would have like to have known before booking that the restaurant was closed and only a packed breakfast was available. Restrictions were lifted a while ago so not sure why this is.
Stayed 3 nights in Jun 2021
Response from CM on Jun 25, 2021
Dear guest, Thank you for taking the time to review our property regarding your recent stay. Our restaurant remains closed at the moment due to limited capacity considering social distancing restrictions. Apologies that on this occasion we fell below your expectations. Kind regards,

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2021
Response from Reception on May 25, 2021
Dear Guest, thank you for your review, we hope to welcome you again in the near future. Best regards,

6/10 Okay

Richard

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in May 2021
Response from Reception on May 25, 2021
Dear Richard, thank you for your review, we hope to welcome you again in the near future! Best regards,

10/10 Excellent

Edward

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Reception on May 20, 2021
Dear Guest, thank you for your review, we are glad that you enjoyed your stay with us and hope to welcome you again in the near future.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Reception on Mar 10, 2021
Dear Guest, thank you for taking the time to leave the review. We are pleased you had a nice experience and hope to welcome you again in our hotel. Kind regards,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was there for funeral at the crematorium which was very close by so very handy.
Stayed 1 night in Jan 2021
Response from Reception team on Jan 11, 2021
Dear Guest, thank you for taking the time to leave the review. We are pleased you had a nice experience and hope to welcome you again in our hotel. Kind regards,

2/10 Terrible

R

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked a last minute hotel room on hotels.com at around 10.30pm. One of my crew was working late so didn’t check-in until 1am. Security guard was sat down drinking vodka with another guest, both were very rude to my staff saying they couldn’t check in after 10pm. One of them got very aggressive so my staff member left and had to book a room at the local premier inn. Avoid this place at all cost. I’ll be escalating this complaint to best western Management!
Stayed 1 night in Nov 2020
Response from James Davis, Reception Supervisor on Nov 8, 2020
Dear R, As stated on our website, our reception is closed overnight, at the time of your stay this was between 10pm and 6am, and check in is before 10pm. The security team was therefore correct in saying that we do not accept check ins after 10pm. We have investigated your claim that security were drinking alcohol on duty and have found no evidence of them consuming alcohol, and assume there was a misunderstanding. Kind Regards,

2/10 Terrible

dean

Disliked: Property conditions & facilities, room comfort
Disappointed
On arriving there was security on the door...found out the hotel was housing the homeless during covid...drinking alcohol outside and asking for cigarettes...room was not brill...shower and bathroom very dated...bed worn out...toilet did not flush and Internet would not connect due to security issues...paying guest should not be staying here while homeless being housed
Stayed 1 night in Oct 2020
Response from Duty Manager on Oct 28, 2020
We are disappointed that you have rated your stay so poorly on the basis of other guests staying in our hotel, who have caused no trouble to either us or other guests. Anyone could end up in the unfortunate situation of becoming homeless, and we should not stereotype or make assumptions about people because of their circumstances.

8/10 Good

Nicholas, Essex

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable priced, comfortable Hotel in a quiet location.
Stayed 1 night in Oct 2020
Response from James Davis, Reception Supervisor on Oct 18, 2020
Dear Nicholas, Thank you for staying at our hotel and for your feedback. We hope to welcome you back. Kind Regards,

10/10 Excellent

Nicholas, Essex

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable & quiet rooms also convenient parking.
Stayed 1 night in Oct 2020
Response from James Davis, Reception Supervisor on Oct 6, 2020
Dear Nicholas, Thank you for staying and we are happy to hear you enjoyed your stay with us. We hope to welcome you back soon. Kind Regards,

2/10 Terrible

Alison

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2020
Response from James Davis, Reception Supervisor on Sep 27, 2020
Thank you for staying. We hope to welcome you back and provide a superior experience.

2/10 Terrible

Gary

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Shocking
Where do i start ? Security on the door , aircon didnt work went to complain 3 times then ended up being a fan. Door key deactivated every time i left the room then i had to return to reception to reactivate. During pandemic , restaurant closed but drinks where available from reception , no ice have to get your own from the ice machine- great service NOT !! Normally Best Western hotel's are of a good standard but i wouldnt recommend this one to my worst enemy.
Stayed 1 night in Aug 2020
Response from James Davis, Reception Supervisor on Aug 15, 2020
Dear Gary, Thank you for staying, we apologise we failed to meet your expectations. We hope to welcome you back and provide a superior experience.

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs Refurb and new vibe
Just seems a bit dated, hallways are dark, tiny tv’s, limited hotel Sevices due to COVID, you’d expect Hotel prices to be much cheaper if the hotels are basically only offering a bed.
Stayed 1 night in Jul 2020

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Tired and basic.
Tired . Basic
Stayed 1 night in Mar 2020
Response from James Davis, Reception Supervisor on Apr 4, 2020
Thank you for staying at our hotel, we apologise for failing to meet your expectations and we hope to welcome you back and provide a superior experience.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from James Davis, Reception Supervisor on Mar 22, 2020
Thank you for staying, we hope to welcome you back.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from James Davis, Reception Supervisor on Feb 28, 2020
Thank you for staying, we are happy to hear you enjoyed your stay and we hope to welcome you back.

6/10 Okay

Patrick

Business traveler
The gym was a plus. Food was not up to much
Stayed 1 night in Jan 2020
Response from James Davis, Reception Supervisor on Feb 10, 2020
Dear Patrick, Thank you for staying at our hotel, we hope to welcome you back.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The heating/air conditioning didn’t work, however we were provided with an adequate portable heater. The mattress was like sleeping on a board, we borrowed a mattress topper from relatives we were visiting which made it more bearable. Didn’t, use the bar or the pool so cannot comment. Staff were very friendly and accommodating.
Stayed 3 nights in Jan 2020
Response from James Davis, Reception Supervisor on Jan 31, 2020
Thank you for staying at our hotel. We apologise we didn't meet all your expectations but we are delighted to hear your feedback on the staff and we thank you for this kind feedback. We hope to welcome you back and provide a superior experience.

4/10 Poor

Kevin

Traveled with family
Disliked: Staff & service
Stayed 1 night in Dec 2019
Response from James Davis, Reception Supervisor on Jan 14, 2020
Dear Kevin, Thank you for staying, we are sorry to hear you didn't enjoy your stay, we hope to welcome you back and provide a superior experience. Kind Regards,

8/10 Good

Janshir

Traveled with group
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from James Davis, Reception Supervisor on Jan 14, 2020
Dear Janshir, Thank you for staying, we hope to welcome you back.

8/10 Good

PATRICK

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All fine, convenient and comfortable place to stay. Breakfast okay, but nothing to get too excited over !
Stayed 1 night in Dec 2019
Response from James Davis, Reception Supervisor on Dec 28, 2019
Dear Patrick, Thank you for staying and for your feedback, we hope to welcome you back. Kind Regards,

8/10 Good

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely receptionist.. extremely helpful Room fabulous.. very clean .. bed sooo comfortable My only issue was there wasn’t an option of a cooked vegetarian breakfast .. however the help yourself was fabulous
Stayed 1 night in Dec 2019
Response from James Davis, Reception Supervisor on Dec 20, 2019
Dear Penny, Thank you for staying, we are delighted to hear your kind feedback on the staff, we are always happy to help. We hope to welcome you back to our hotel. Kind Regards,

10/10 Excellent

Debbie

Stayed 1 night in Dec 2019

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Poor for Best Western!
I would not recommend this hotel. It is in need of decorating, bathroomwas mouldy, walls chipped and holes where wall hanging were. The kettle did not work and they had no others to replace it with. The toilet did not have a good flush and was very noisy. The shower did not hold its temprature, one minute cold, the next scolding hot. The breakfast (£11.95) was not sufficient. Will never stay here again...
Stayed 1 night in Dec 2019
Response from James Davis, Reception Supervisor on Dec 9, 2019
Dear Julie, We are sorry to hear you didn't enjoy your stay with us. We hope to welcome you back and provide a superior experience.

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from James Davis, Reception Supervisor on Dec 7, 2019
Thank you for staying, we hope to welcome you back.

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Very tired and dated. Mattress was way past it’s best room was cold and damp. OK and clean but would never stay again. Not worth the cost!
Stayed 2 nights in Nov 2019
Response from James Davis, Reception Supervisor on Nov 24, 2019
Thank you for staying, we are sorry to hear you didn't enjoy your stay with us and we hope to welcome you back and provide a superior experience.

4/10 Poor

Jennifer

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay away
Cobwebs everywhere. A couch in my room I wouldn’t sit on if you paid me. Bed was rock hard and a nest of ladybirds in the window.
Stayed 3 nights in Nov 2019
Response from James Davis, Reception Supervisor on Nov 8, 2019
Dear Jennifer, We apologise for failing to meet your expectations, we hope to welcome you back and provide a superior experience.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019
Response from James Davis, Reception Supervisor on Nov 11, 2019
Thank you for staying at our hotel, we hope to welcome you back.

8/10 Good

Anna

Liked: Cleanliness, room comfort
No frills
The hotel and its grounds are a little tired. Having said that, the room was a decent size and it had everything we need for the short time we spent in the room. The staff were pleasant, though I don’t think there were many as we had to wait at reception for someone to appear to book us in, then the same girl appeared to serve at the bar.
Stayed 1 night in Nov 2019
Response from James Davis, Reception Supervisor on Nov 7, 2019
Dear Anna, Thank you for staying at our hotel, we hope to welcome you back.

4/10 Poor

Neil

Stayed 1 night in Nov 2019