Posted Sep 3, 2016
if you want to use the pool and / or spa facilities, you have to walk through the grand hotel lobby in your bathrobes and slippers, with decently-dressed guests staring at you. We paid extra to use these facilities (including the gym) but only used it once during our 4-day stay because it was a let down. The pool was basically like a big tub situated in a tight, claustrophobic basement. We didn't bother using the spa because it was located in same cubby hole. The gym was likewise small with some faulty equipments. Such a real shame because it is such a lovely and a luxury hotel and we were sort of misled to believe that the facilities mentioned would equally satisfy our expectations. These said, we will still come back because it is a beautiful hotel with its grandious decor, and luxurious ambience., only next time, we will not be adding in use of said facilities and will greatly save few £££s.