The Butterfly Home--better than hoped for!
Posted Oct 22, 2016 on Hotels
When our original lodging reservation was cancelled just a few days prior to our arrival, the proprietors of The Butterfly Home found us new accommodations in a larger room in a newer property, with an elevator, and in a more convenient location than we had previously. They arranged for transfers from/to the train station/airport, as well as making reservations for us at restaurants and for concerts.
Ernie, who checked us in, was very friendly and wanted to make sure our stay in Budapest was perfect. He made sure we had breakfast foods we liked, steered us toward restaurants and attractions that we thoroughly enjoyed, and even walked me to an ATM one night to make sure I was safe and didn't have any problems with either the language or the machine itself.
We loved the location--just across from The Great Market Hall. The streets were always full of people, making us feel safe at all hours. (This also meant that there was some street noise...it didn't bother us, but if you're a light sleeper, bring ear plugs.)
We have absolutely no complaints. We love good customer service and The Butterfly Home did not disappoint!