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Reviews of Hotel Benczur

3 out of 5
Hotel Benczur
Benczur str.35, Budapest

Reviews

7.6

Good

Rating 10 - Excellent. 94 out of 420 reviews" "
Rating 8 - Good. 188 out of 420 reviews" "
Rating 6 - Okay. 90 out of 420 reviews" "
Rating 4 - Poor. 31 out of 420 reviews" "
Rating 2 - Terrible. 17 out of 420 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jozsef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUPER hotel,recommended,we are returning guests
We stayed in this hotel for the second time and we loved it again. We had a very good experience both times, the staff is very helpful and breakfast is 5 star. We will definitely stay in this hotel again.
Stayed 3 nights in Nov 2023
Response from Csaba on Dec 18, 2023
Köszönjük!

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Csaba on Nov 21, 2023
Thank you for your feedbach, and for the "10".See you next time in Benczúr Hotel

4/10 Poor

Lilian

Traveled with group
Disliked: Property conditions & facilities, room comfort
very old building, room has smell. two out of five rooms we booked had dirty water back out from drain holes in bath room. Breakfast is so so. bath room too small, The main reason we picked close to Hero Square,
Stayed 4 nights in Sep 2023

6/10 Okay

Sarah

Liked: Staff & service, room comfort
4 night stay in Budapest
We stayed in Hotel Benczur for 4 nights in Budapest. The staff at the front desk are friendly and helpful, and the hotel is in a good location. It is close to the city park which has attractions such as the Szechenyi baths, Budapest zoo, Vajdahunyad castle. It is also a 10 min walk from the subway which can take you further into the main city in about 20 minutes. The hotel itself is old and dated, but the rooms were relatively clean. The air conditioning was a bit unreliable which was sometimes uncomfortable. The breakfast was good and overall the value of the hotel was decent for the price.
Stayed 4 nights in Sep 2023

8/10 Good

Philip

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, near to tram yet quiet leafy area.
Stayed 4 nights in Aug 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Csaba on Aug 23, 2023
Thank you for your openion. Important for us.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, quiet, safe and clean. Great breakfast.
Stayed 1 night in Jul 2023
Response from Csaba on Jul 28, 2023
Thank you for your kind feedback!

8/10 Good

Deborah Jane Jane

Traveled with group
Liked: Cleanliness, property conditions & facilities
Good property, room was clean bathroom had everything that was needed . Towels could have been larger,limited menu but food was good. Breakfast had a good selection . I would recommend down loading local taxi app as better prices & simple to use
Stayed 4 nights in Jul 2023
Response from Csaba on Jul 26, 2023
Thank you for your review! Appreciated!

10/10 Excellent

Tommi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Csaba on Jul 21, 2023
Thank you for your review!

10/10 Excellent

Sue

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Csaba on Jun 20, 2023
Thank you! We are glad that you had a nice time here!

10/10 Excellent

U

Liked: Cleanliness, staff & service, property conditions & facilities
Nice weekend break.
Enjoyed our stay at this hotel, the bed could do with replacing in room 114. Had a problem with the TV in our room but was very quickly sorted out thanks to the gentleman on reception. Breakfast quite repetative its ok if you like scrambled egg's or hot dog sausages, there is also a choice of cold meats and cheeses and fruits. Drinks are cheap in the bar,can't remember the last time I stayed in a hotel and the bar was cheaper than the bars outside in the city centre. Very friendly staff through out the hotel. Despite a couple of issues YES I would stay at this hotel again. Short walk for the city bus tour stop and also the metro.
Stayed 3 nights in May 2023
Response from Csaba on May 25, 2023
Dear Guest,Your positive review is highly appreciated. See you next time!

8/10 Good

Simi

Traveled with group
Liked: Cleanliness, amenities
Great location and generous breakfast buffet
Stayed 4 nights in Dec 2022

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Inga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Csaba on Aug 15, 2022
Thank you! We are glad that you had a nice time with us!

10/10 Excellent

Chenoa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and great location
Stayed 8 nights in Jul 2022
Response from Csaba on Aug 10, 2022
We are glad that you had a nice time with us, and you were satisfied with our services!

10/10 Excellent

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quIet hotel with friendly, professional staff. Great location.
Stayed 9 nights in Jul 2022
Response from Csaba on Jul 25, 2022
Thank you for your review. Appreciated.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service
The hotel is well situated close to Heroes square in a quiet part of the city but good transport connections. Staff are friendly and helpful
Stayed 3 nights in Jun 2022
Response from Csaba on Jun 10, 2022
Thank you for your positive review! See you next time!

6/10 Okay

shaul

Stayed 7 nights in May 2022
Response from Csaba on Jun 7, 2022
Thank you for your stay.

10/10 Excellent

Evgeny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2021

2/10 Terrible

Giovanni

Traveled with partner, Traveled with family
Disliked: Property conditions & facilities
I paid for the economy room and a hostel could be better for this payment.
Stayed 2 nights in Nov 2021
Response from Csaba on Nov 16, 2021
You paid about 45 EUR, including buffet breakfast. What do you expect for this money. We have better - and more expensive - renovated superior rooms as well. The difference is about 8 EUR. Please choose that one next time.

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Csaba on Oct 26, 2021
Köszönjük!

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend Hotel Benczúr
Excellent location clean room friendly staff free parking on the weekends on the street but on weekdays it cost 4000 for rent with unlimited in and out. They have a restaurant on site as well and the breakfast is well worth it because it is a Buffet and really brimming with delicious things
Stayed 3 nights in Jul 2021
Response from Csaba on Sep 6, 2021
We are glad that you had a nice time with us!

2/10 Terrible

Paul

Traveled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Even for a Hungarian hotel, this place was horrible. Most of the staff, with tbe
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2020

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Location is good, room size is good at it's price.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Stayed 3 nights in May 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good value for the price. Nice quiet area near hero's square.
Stayed 3 nights in May 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Csaba on May 13, 2019
Thank you!

8/10 Good

Kostiantyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet location. Not far from shopping center.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice & quiet location. Not far from shopping center.
Stayed 1 night in Feb 2019
Response from Csaba on Feb 28, 2019
Thank you! We hope you'll return to us!

8/10 Good

Cliff, Canada

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, convenient for a good price. Great breakfast, lots of varieties and worth the price. Large rooms and very nice and helpful staff.
Stayed 2 nights in Jan 2019
Response from Csaba on Feb 5, 2019
Thank you for your positive review! Appreciated!

10/10 Excellent

Teck, Edmonton, Alberta ,Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful. Room are cleaned and surrounding are quiet.
Stayed 3 nights in Dec 2018
Response from Csaba on Dec 28, 2018
Thank you for your positive review!

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy happy.
Thoroughly enjoyed our stay. The staff were helpful and the room was more than adequate. We were a bit disappointed when there were no tea/coffee making facilities in the room but that is my fault for not reading the hotel info closely enough. That said it didn’t spoil our stay.
Stayed 4 nights in Nov 2018

4/10 Poor

Delton

Disliked: Cleanliness, staff & service
Skip this hotel if you want
Horrible. From the mold in the bathroom to the unpleasant disposition of the staff here, I would highly recommend removing this hotel from the list of accommodations in Budapest. The continental breakfast was great with lots of choices but I found the staff lacking in hospitality and respect towards guests. At one point, I even experienced what some might call racial prejudice by the front desk staff towards a person of color. And when I ran out of toilette paper in my room, the front desk agent told me that he could provide some if I were willing to come down to the desk and take it from him rather than sending housekeeping to supply my room with a roll, which they should have done anyway during their servicing of the room that same morning. Still the hotel has an excellent location in a quiet neighborhood.
Stayed 4 nights in Oct 2018
Response from Gergő on Oct 12, 2018
Dear Guest, Terribly sorry for the inconvenience. On a busy day sometimes the service is slower, or not effective, but non of our staff could be incriminated as a racist. We rejected your statment, that somebody in the stuff has "racial prejudice".

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
Needs refurbishing
Clean, comfortable bed. Dirty carpet. Great area of the city. Very good breakfast. Bad coffee machine, but you can pay the barrister $2 for a good cup of coffee.
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great for the spa, far from the center
Went there to be close to the Széchenyi spa, great location for this and a hop on hop off bus is near, square of restaurants 15 minute walk but city center is 30 min walk, loved the hotel though, cheap but really good standard
Stayed 3 nights in Aug 2018

4/10 Poor

Vincent

Underwhelming Stay at the Hotel Benczúr
When staying at a hotel a person should be greeted and made to feel welcome I did not find this to be the case on arrival. First impressions do count. The only reson the score is not lower is that the night staff were much more of what I consider hotel staff should be at least they smiled and were helpful as best as the could be. On leaving I did let the one member of night staff know my thought and thanked him and the other gentlemen on the night duties for making my stay a bit better. He commented that the day staff are very busy with lots of people to deal with. However a polite and friendly manner with a smile does not cost any thing. Would be nice to have permanent kettle in rooms as no complimentary tea or coffee provided. Also dont think sheets are changed daily.
Stayed 5 nights in Jul 2018
Response from Csaba on Aug 10, 2018
We are sorry for your negative feelings. Benczúr is a 3-star hotel, and in this standard (and price range) complimentary tea/coffee is not provided. We change the sheets after 3 days. Or on request. That is also normal in this category. You're right, smile woul'd be very important. That is also true that 1 receptionist is not enough for 160 rooms. We'd employ more, but many of them moved to London.

10/10 Excellent

Rick, Calgary Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff was extremely accommodating with everything. Top notch service Breakfast was top of the line. Just needed a better mattress
Stayed 3 nights in Jul 2018
Response from Csaba on Jul 31, 2018
Thank you! We hope you'll return to us.

8/10 Good

Adrian

Liked: Cleanliness, property conditions & facilities, room comfort
Good value hotel in nice area
Good value hotel, superior rooms with balcony are cool in the summer even without running the aircon which works well. Breakfast is adequate - if you don't like the breakfast coffee you can get a better one from the bar. Service is a bit old style but OK.
Stayed 2 nights in Jul 2018

8/10 Good

James, Shrewsbury, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet city centre hotel
Great location on a quiet leafy street - 5 minutes walk from a metro station. Hotel really very good value for money. Rooms good for this star rating of hotel, breakfast great. Only downside was that some staff need some smile training but overall really helpful. Went there with my 84 year old mother and her 85 year old friend and both loved it - largely for the quietness!
Stayed 4 nights in Jul 2018
Response from Csaba on Jul 24, 2018
Thank you for your kind words!

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

8/10 Good

Jeremy, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent and convenient
Decent business-style Hotel, in quiet district near Heroes Square. Short ride on the historic Metro line to the centre.
Response from Csaba on May 17, 2018
We are glad that you had a nice time here!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel location is very good; close to the center and for public transportation. Good and pleasant stay.

6/10 Okay

Joseph, Texas

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel, but no Internet
Good location, very good rooms, not a very good restaurant, partially polite staff. No Internet in the rooms, they promised to do something about this for next day, they did not.
Stayed 2 nights in Mar 2018
Response from Csaba on Apr 5, 2018
Dear Guest, Thank you for your feedback. We have cable Internet in the superior rooms, plus free WiFi in the whole house. Separate network for the conference halls and guest rooms. Normally it is enough. Sometimes it is slow. Sorry for that. We had full house in this period.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet, convenient
Within a few blocks from city park with restaurants, szecheny baths, heroes square, and subway. Pretty big room with bathtub. Quiet and clean with polite staff 24 hours. 30 mins cab or 1 hr bus to airport
Stayed 1 night in Mar 2018
Response from Csaba on Apr 5, 2018
Thank you for your positive review. We hope you'll return tu us!

6/10 Okay

Janet

Great budget hotel.
We stay here as it’s close to the dentist we use, Benczur is a very middle of the roadhotel. I noticed it was being refurbished in parts which is needed as it’s tired in parts. Our room was basic and clean, I asked for a kettle and cups and it was sent up immediately. I quite often asked for ice to make ice packs to reduce post dental swelling and again received it promptly. I thought the bar and restaurant food good but service slow. For the price this hotel was good, it’s 5 minutes from Heroes Square and trams and buses very accessible... if I had wanted more luxury I could have gone to a more upmarket hotel. however .we were happy
Stayed 5 nights in Dec 2017
Response from Csaba on Jan 23, 2018
Dear Guest, Thank you for your review. We hope you'll return to us.