Ratings based on 629 Verified Reviews

4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel in great location.

Posted Jun 5, 2017
Excellent hotel in great location. Easy access to the metro on the main road. Only quibble was that we were charged for having coffee in our room even though it appeared to be free?
Comment from Hotel Management
Jun 6, 2017 by VP, Hotel Management
Dear Guest, Thank you for taking the time to post your comments and sharing your experience with us and other readers. It is always a great pleasure to receive positive feedback from our guests. However we are concerned to hear your remarks about the payable coffee in the room. The coffee capsules are the part of the minibar and their prices are on the minibar list. Sorry for the possible misunderstanding. Thank you again for your feedback and we hope to have the opportunity to welcome you back soon at Mamaison Hotel Andrássy Budapest. Peter VILAGI Front Desk Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel..not far from city centre

Posted May 28, 2017
The stay at this hotel was good apart from the last night. We arrived back at the hotel at 6 to collect more money from our room. The key card slot on our door had broken down...took staff 2 hours to fix it, while this was not there fault, the fact that they offered us nothing for our inconvenience was bad service...me and my girlfriend had to basically wrangle a drink from the bar from them...which they originally wasn't even going to pay for!
Comment from Hotel Management
Jun 6, 2017 by VP, Hotel Management
Dear Paul, Thank you for taking the time to post your comments and sharing your experience with us and other readers. It is always a great pleasure to receive positive feedback from our guests. However we are concerned to read your remarks about our Reception staff who tried to resolve the doorlock issue. Please rest assured that the Managers in charge have been informed and that we are taking the appropriate measures to discuss and solve the raised issues. Thank you again for your feedback and we hope to have the opportunity to welcome you back soon at Mamaison Hotel Andrássy Budapest. Peter VILAGI Front Desk Supervisor
4 out of 5
by A verified traveler

Nice hotel good location

Posted Apr 29, 2017
Enjoyed our 3 night stay although didn't spend much time at the hotel, too much to do and see in this amazing city Close to heros square. We walked into town and taxied back in the eve.front desk very helpful. We Will return!
Comment from Hotel Management
May 2, 2017 by VP, Hotel Management
Dear Valued Guest, Thank you for your feedback and taking the time to post your comments on Expedia. We are pleased to read that you enjoyed your stay with us. We also are happy about your opinion regarding the attention to details. Our staff work exceptionally hard to give every guest unforgettable moments in the heart of Budapest – we are very glad that we succeeded. Thank you so much for staying with us and we hope to see you in the near future. Yours sincerely, Peter VILAGI Front Desk Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay

Posted Apr 10, 2017
I d gladly reccomend Mamaison hotel. Clean, in nice and quiet neighborhood, with grat staff and quality services. I especially recommend hotel restaurant serving high-quality cusine.
Comment from Hotel Management
Apr 11, 2017 by VP, Hotel Management
Dear Valued Guest, Thank you for choosing Mamaison Hotel Andrássy Budapest for your last stay. We honestly appreciate your comments regarding our hotel and the favourable location and the staff. We are also very happy about the fact, that you liked the style and the food in the La Perle Noire Restaurant. We sincerely hope to have the opportunity to welcoming you back in the near future. Péter VILÁGI Front Desk Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Stunning hotel

Posted Mar 28, 2017
Pros: Helpful staff and very clean !
Cons: I wouldn't suggest anything it was a really nice place.
Location: Its a lovely location. Transport near and lovely restaurants near. Its a nice walk to the centre also.
The hotel was lovely. the staff were so nice and very helpful. Clean and tidy. definitely 5* rating !
Comment from Hotel Management
Mar 31, 2017 by bistvan, Hotel Management
Dear Valued Guest "charlotte'', Thank you very much for your great review and rating that you shared with the traveling community regarding your recent stay in our Mamaison Hotel Andrássy Budapest! We are so glad that you had such a great time at our hotel and our team delivered great service. It was our pleasure to be at your assistance during your city break and we would be glad to have you back again. Sincerly yours, István BALOGA Front Desk Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great place to stay!

Posted Mar 9, 2017
Pros: Efficiency, couldn't fault it. Would make a good place to stay for business trips.
Cons: Breakfast charges were high, a more reasonable charge would ensure people ate there. There were a few options nearby that were much cheaper.
Location: Heroes Square is nearby and if you are a walker like I am, you would be in the town centre within a 30 hour amble, with plenty to see on the way.
Comfortable, very efficient and overall a very pleasant experience, is based about a 8 minute walk from Heroes Square so if you are using the 48 hour hop on hop off buses, it's an ideal place to stay. The room was clean and had all the minimum necessities required. Towels were a bit thin but perfectly adequate. We even had a lovely balcony!
Comment from Hotel Management
Mar 10, 2017 by VP, Hotel Management
Dear Roshni, Thank you very much for staying at our four-star boutique hotel during your recent city break I Budapest. I also very much appreciate your time taken to share your experiences with the Expedia community. It is fantastic to learn from your generous comments that you enjoyed your stay with us and our team could contribute to your memorable experience in our wonderful capital. I would like to thank you once again for your amazing review and we hope to have the pleasure of welcoming you back some time in the future. Sincerely yours, Peter VILAGI Front Desk Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Nice hotel close to Scehzeny Bath

Posted Feb 21, 2017
Excellent stay comfortable beds and rooms . Helpful staff esp Adam at reception . Good breakfast will recommend and return
Comment from Hotel Management
Feb 23, 2017 by bistvan, Hotel Management
Dear Valued Guest "srith", Thank you very much for your feedback and for taking the time to share your comments with us and other readers. We honestly appreciate your comments regarding our hotel and location. We sincerely hope to have the opportunity to welcome you back in the near future. Yours sincerely, István BALOGA Front Desk Supervisor
1 out of 5
by A verified traveler

Very rude staff

Posted Feb 16, 2017 on Hotels
We got a very warm welcome at first. Then on valentinesday I was going to buy breakfast for my wife but the bacon I got was raw, I told the servant about this who was very rude and told me this was the 'hungarian style'. The next day we asked the lobbyist to order pizza for us, with only salami and garlic. After 2 hr wait the pizza arrives with tomatos and olives, I tell the man that I simply wanted salami and garlic. He gets very rude and tells me that in hungary they like pizza with olives?? Well if I had wanted olives on my pizza I had asked. Then he in a very bad mood finally calls the pizza place again, and the pizza arrives at 22:30 - we ordered at 19:00. This attitude has me shocked, if you are not willing to listen to guests needs and only answer with 'this is how we like it here', then I dont understand why you are running a hotel.
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please be assured that the raised issue is going to be shared and discussed with the Management. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely yours, István BALOGA Front Desk Supervisor
5 out of 5
Recommended
for Couples
by A verified traveler from England

Very nice hotel close to the metro station

Posted Feb 4, 2017
Pros: We liked about this hotel the spacious room, very clean and close to the city centre.
Cons: Possibly one downfall would be nice if coffee would be provided in the room.
Location: The location is very good, a lot of restaurants and shops around if you walk a bit further. It is very nice location to walk around.
We have stayed for 4 days and the overall experience was amazing. The room was spacious, very clean and the balcony was very handy especially if you smoke. The view from the balcony was beautiful especially when snowing outside and the whole hotel was in a quite place. Only downfall was when we have arrived the restaurant was under refurbishment so we couldn't use it, but overall we would definitely come back again. The receptionist was polite and the whole hotel was very modern. We would recommend this hotel to anyone.
Comment from Hotel Management
Feb 11, 2017 by VP, Hotel Management
Dear Lineta, Thank you for your feedback and taking the time to post your comments on Expedia's review page. We are pleased to hear that you enjoyed your stay with us and especially appreciated the Deluxe room. We also are happy about your opinion regarding the attention to details. Our staff work exceptionally hard to give every guest unforgettable moments in the heart of Budapest – we are very glad that we succeeded. However we have to apologize for the inconveniences caused by the refurbishments in our kitchen - these works must be finished this month in order to provide high quality services for our guests. Thank you so much for staying with us and we hope to see you in the near future. Yours sincerely, Peter VILAGI Front Desk Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham uk

Really good location close to transport and food

Posted Jan 27, 2017
The staff were outstanding mostly the blonde guy with glasses. His advice was really invaluable and trip really wouldn't have been aa good with out it!!! hotel just close enough to the main strip where you get transport/ restaurants and heroes square.
Comment from Hotel Management
Jan 30, 2017 by VP, Hotel Management
Dear "laura", Many thanks for choosing Mamaison Hotel Andrássy Budapest for your stay. We honestly appreciate your comments regarding our hotel and the favourable location. We are also very happy about the fact, that you liked the fresh style and the attitude of our colleague Adam: he works exceptionally hard to give every guest unforgettable moments in the heart of Budapest – we are very glad that we succeeded. We sincerely hope to have the opportunity to welcoming you back in the near future. Yours sincerely, Peter VILAGI Front Desk Supervisor