One of worst 'name' hotels I've ever stayed at
Posted Jul 31, 2016 on Orbitz
Had to make last second reservation. Room was tiny, dirty and smelly. Carpets in hallway and room was stained. This is truly a horrible hotel - maybe 2 stars by Hungary standards. I paid north of $170 for 1 night. It should have been ~ $49. Additionally advertised as on Castle Hill but not even close. At the bottom of the hill on the dangerous side. Be warned. Go elsewhere (Dr Brian Gibbs, Princeton, NJ)
Comment from Hotel Management
by Nagy A, Hotel Management
Dear Dr. Gibbs,
Thank you for taking the time to tell us about your experience at the Mercure Budapest Buda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
NAGY Anikó / Ms. Anikó NAGY