Posted Sep 6, 2016
We've been to Budapest before and stayed in this hotel. We came back as had a great time and knew we were getting great value for a 4 star hotel. Unfortunately this time around it wasn't so impressive. The room we were put into was older, the floor was really badly stained and I didn't walk barefoot on it. The bathroom was clean, but again, old. We had to request tea and coffee making facilities which were last time in the room as standard. Cleaning was inconsitent, with some days being left bottles of water to other days not even being given towels.
Reception staff were incredibly helpful and polite.
All in all it was good for the money and I would go back, but I wouldn't recommened to my friends and family.
Comment from Hotel Management
Sep 23, 2016 by Nagy A, Hotel Management
Thank you for taking the time to tell us about your experience at the Mercure Budapest Buda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Ms. Anikó Nagy