Ratings based on 387 Verified Reviews

3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Nice hotel with great buffet breakfast

Posted Dec 28, 2016
Located in Buda city. Free parking behind the hotel. Baggage room to keep your suitcase after you checked out and want to go around. Walking distance to few attraction places. Metro station, shopping and money exchange just nearby.
Comment from Hotel Management
Jan 2, 2017 by Nagy A, Hotel Management
Dear Guest, Thanks for the great feedback and I appreciate you choosing Mercure Budapest Buda for your hotel needs in Budapest. I hope we get to cater to your needs again one day soon. Sincerely, Ms. Anikó Nagy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Sep 26, 2016
Good location near Buda Castle hill and close access to trams and subway.
Comment from Hotel Management
Sep 27, 2016 by Nagy A, Hotel Management
Dear Guest, Thank you for taking the time to write your comments here. I am really glad you enjoyed your stay in our hotel and in Budapest and I am especially thankful for your nice words about our location. I hope we can welcome you again in our hotel soon. Kind regards, Ms. Anikó Nagy General Manager
3 out of 5
by A verified traveler from London

Convenient Hotel

Posted Sep 6, 2016
Pros: Location - transport links are excellent and isn't in the middle of a touristic area.
Cons: New carpets.
Location: Go to the Vagon Etterum
We've been to Budapest before and stayed in this hotel. We came back as had a great time and knew we were getting great value for a 4 star hotel. Unfortunately this time around it wasn't so impressive. The room we were put into was older, the floor was really badly stained and I didn't walk barefoot on it. The bathroom was clean, but again, old. We had to request tea and coffee making facilities which were last time in the room as standard. Cleaning was inconsitent, with some days being left bottles of water to other days not even being given towels. Reception staff were incredibly helpful and polite. All in all it was good for the money and I would go back, but I wouldn't recommened to my friends and family.
Comment from Hotel Management
Sep 23, 2016 by Nagy A, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Budapest Buda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ms. Anikó Nagy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

View and connections

Posted Sep 5, 2016
The hotel is well connected to public transportation, no need for car.it is close to the Buda Castle and the beauty of Budapest. We had a gorgeous view up to the castle. The room was comfy, but the maids entered too quickly to our room after knocking on the door. Leave your 'do not disturb' sign out if you care for your privacy. Hotel maids should give more time before entering the guest room throwing the door wide open.
Comment from Hotel Management
Sep 12, 2016 by Nagy A, Hotel Management
Dear Guest, Many thanks for taking the time to share your feedback on your visit in Mercure Budapest Buda. I am very delighted to read your positive experience about the location and hotel overall. I am sorry for the inconveniences caused by our housekeeping department. Despite of this I do hope to welcome you back in our hotel and better serve you in the future. Kind regards, Ms. Anikó Nagy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Cambridge

Posted Aug 26, 2016
Good position near the metro, room was clean and reasonably well furnished. Was told we were given an upgrade when we checked in, would not have wanted to stay in a more basic room. Good value for money though.
Comment from Hotel Management
Aug 29, 2016 by Nagy A, Hotel Management
Dear Guest, Thank you so much for choosing Mercure Budapest Buda during your stay in Hungary. We appreciate your nice comments. We are very delighted to read your positive experience about the location and hotel overall. It is always good to read that our guests found our staff friendly and helpful. Special thanks for staying with us next time when you come to Budapest. Best regards, Ms. Anikó Nagy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Connected room

Posted Aug 18, 2016
I called and sent an email to the hotel and asked them before a month to have 2 connected rooms But when I reached in reception desk they said we are sorry
Comment from Hotel Management
Aug 29, 2016 by Nagy A, Hotel Management
Dear Guest, We thank you for your comments. I do apologize for the inconveniences appeared during your stay. Your remarks are important to us and will enable us to improve the quality of our offer and services in a matter to satisfy our guests' needs and expectations. I already shared your feedback with my Team and made the necessary steps to prevent such an inconvenience in the future. We sincerely hope to see you back in our hotel. With best regards, Ms. Anikó Nagy General Manager
3 out of 5
by A verified traveler from London

Plesent

Posted Aug 17, 2016
Awful bathroom. Particularly the small shower. Otherwise this hotel does the job. Good value for money and free wifi and parking is a bonus. Staff were very helpful and friendly.
Comment from Hotel Management
Aug 19, 2016 by Nagy A, Hotel Management
Dear Guest, Thank you for sharing your experience with us regarding your stay in our hotel. It is always a pleasure to receive positive feedback. We appreciate your nice comments. It is our pleasure that beside the small uncomfortable feature you enjoyed your stay with us. We do hope, you will return in the near future. Sincerely, Ms. Anikó Nagy General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel but a bit overrated

Posted Aug 5, 2016
Pros: location was good and nice view
Cons: common area could look more new and clean, iron boxes could be provided in the rooms
Location: location was good with good view of the monuments
nice hotel but could do much better,a bit old and need a
Comment from Hotel Management
Aug 8, 2016 by Nagy A, Hotel Management
Dear Guest, Thank you very much for taking the time to give us your feedback. We regularly make improvements to our service as a result of the valuable feedback we receive from our guests. We look forward to welcoming you back in the future. Best regards, Ms. Anikó Nagy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jul 28, 2016
Pros: The location to the different sites.
Location: It was near restaurants as well as Fisherman's Bastion, Matthias Church, Buda Castle and a great view of the other side of the river
The hotel was near everything but out of the way. The room was clean and quiet. There were lots of shops and restaurants just a short walk away as well as near some of the main sites of the city. The hotel staff were helpful with getting to the different sites as well as suggestions about what to do.
Comment from Hotel Management
Aug 2, 2016 by Anikó Nagy, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Budapest Buda. We very much appreciate your positive comments regarding your stay. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward - thank you. We look forward to welcoming you again at Mercure Budapest Buda. Sincerely, Ms. Anikó Nagy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel

Posted Jul 10, 2016
Great hotel, walking distance from historical sights .
Comment from Hotel Management
Jul 13, 2016 by Anikó Nagy, Hotel Management
Dear Guest! We are happy to read that you were extremely satisfied with the location of the hotel. We hope you had the same impressions concerning our staff and services and we can welcome you again soon. Sincerely, Ms. Anikó Nagy General Manager