Ratings based on 393 Verified Reviews

4.1 out of 5
94% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by YONG SEOK

Posted Jun 11, 2016 on Hotels
Comment from Hotel Management
Jun 14, 2016 by Julia Erdos, Hotel Management
Dear Mr. Yong Seok, thank you for your review you shared with us on expedia.com Hope to welcome you back to our hotel soon. Kind Regards Laurent Lassier General Manager
4 out of 5
by P.F

Reasonable hotel and convenient location.

Posted May 14, 2016 on Hotels
5 nights with friends, good location as base for Budapest centre and for getting out of town to Danube bend. Standard room and ensure all okay. Air conditioning not good and room too hot at night. Open window but then noisy road with sirens throughout. Wifi link difficult until user and log on details corrected. Car parking easy but is cheaper/free overnight on road near shopping mall at top of hill. Restaurant good but pricey compared to couple of very good places in the mall.
Comment from Hotel Management
Jul 16, 2016 by Julia Erdos, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Budapest City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Attila Lenart Guest Relations Officer
5 out of 5
by itzhak

Posted Apr 30, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by Julia Erdos, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Attila Lenart Guest Relations Officer
4 out of 5
by kingsley from Brentwood

Excellent place

Posted Mar 29, 2016 on Hotels
Warm welcome, fast and friendly check in. Healthy breakfast , relaxing ambiance good for family stay and business too.
Comment from Hotel Management
Jun 4, 2016 by Julia Erdos, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Budapest City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Attila Lénárt Guest Relations Officer
3 out of 5
by A verified traveler

Posted Mar 22, 2016 on Hotels
Comment from Hotel Management
May 28, 2016 by Julia Erdos, Hotel Management
Dear Valued Guest, thank you for choosing Novotel Budapest City for your visit in Budapest. I hope you have enjoyed our service and hope to welcome you back soon. Kind Regards Attila Lénárt Guest Relations Officer
4 out of 5
by Raad

Posted Feb 22, 2016 on Hotels
Comment from Hotel Management
Apr 30, 2016 by Julia Erdos, Hotel Management
Dear Guest, Thank you for staying in Novotel Budapest City. We hope you had a lovely time with us and hope to welcome you back again soon. Kind Regards Attila Lénárt Guest Relations Officer
5 out of 5
Recommended
for Everyone
by A verified traveler

Good base for city exploration.

Posted Nov 1, 2015
Great stay helpful staff. Told us which buses to get etc
Comment from Hotel Management
Nov 6, 2015 by Attila Lenart, Hotel Management
Dear Guest, Thank you for taking the time and telling us about your stay in Novotel Budapest City. Hope to welcome back to Novotel Budapest City soon. Best Regards Attila Lenart Guest Relations Officer
3 out of 5
Recommended
for Couples
by Amal G.

Last stop of our Central Europe

Posted Oct 17, 2015 on HotelClub
Hotel is in Buda part of the city, away from city center where major attractions are (Pest part of the city). Staff were courteous, able to communicate with fluent English. Breakfast was good ,may be little pricey. Room was clean, comfortable. Bathroom size small compared to other hotels we have stayed in our Central Europe trip.
4 out of 5
by Michal from Czech Republic

Good hotel option for Budapest visit

Posted Oct 1, 2015 on Hotels
We spend nice 2 days close the Budapest center. All was more less OK in the hotel. Just can claim expensive parking (cca 20 EUR/night) and colder water in the swimming pool
Comment from Hotel Management
Dec 19, 2015 by Julia Erdos, Hotel Management
Dear Valued Guest, I was happy to read your kind review on expedia.com I hope to welcome you again soon to Novotel Budapest City Best Regards Laurent Lassier General Manager
5 out of 5
by Simon from Dublin, Ireland

Convenient and modern conference hotel

Posted Sep 19, 2015 on Hotels
The hotel is attached to the congress centre where I was attending a conference, so it was very convenient to stay there. The hotel is next to a large shopping centre. Trams and buses pass by so it was no trouble getting to Pest for sightseeing. If not included in your booking, breakfast is an extra €14 per person. Breakfast was varied and included many hot and cold options. There is an additional city tax to pay on checkout.
Comment from Hotel Management
Dec 19, 2015 by Julia Erdos, Hotel Management
Dear Guest, thank you for sharing your opinion about Novotel Budapest City on expedia.com I was happy to read that you liked our service and the location of the hotel. Hope to welcome you again soon Best Regards Laurent Lassier General Manager