Ratings based on 746 Verified Reviews

4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Typical Novotel hotel - with very rude waitress

Posted Sep 30, 2016 on Hotels
This hotel has a great view of the Parlament Buildings across the Danube. A very agressive porter absconded with our luggage without our permission while we were unloading our car - this left a bad taste - I expect this behaviour in a third world country - not in Hungary! The waitress in charge of the ground floor restaurant was extremely rude: only 3 tables were occupied in the entire restaurant and she refused to seat us by the window with the riverview. Needless to say, we dined elsewhere. The staff in the reception area were very professional and helpful.
Comment from Hotel Management
Oct 7, 2016 by General Manager, Hotel Management
Dear Guest Thank you for posting a review about your Hotel stay. Although it is never pleasant to hear of our shortcomings your comments are instrumental in our endeavor of achieving total guest satisfaction. I want to sincerely apologize for our inability to meet your expectations during your stay. Yours sincerely
4 out of 5
by A verified traveler

Great hotel at reasonable rate

Posted Sep 24, 2016 on Hotels
It is detailed in my review in TripAdvisor. We plan on returning in 2017 and renting corner Room 636 with fabulous views from its many windows from both of the room's corner walls.
Comment from Hotel Management
Sep 30, 2016 by General Manager, Hotel Management
Dear Guest We were more than happy to know that we were able to accommodate your special request, and that you enjoyed every moment of it! We really appreciate your loyal patronage, and would be honored to serve you again on your returning trip in 2017. Yours Sincerely Amine ZUNGI
3 out of 5
Recommended
for Everyone
by A verified traveler from Florida

grest view

Posted Sep 21, 2016
Excellent staff from the receptionist to the cleaning lady. The room as promised, had a great view of the Parliament. However, the carpet was old and had stains on it and the Ac didn't seem to work because in the two nights, I woke up sweating. The bathroom fixtures needed updating as well. Overall, it wasn't too bad. It was easy to get there from Keleti and it was walking distance to major sights in Buda and part of Pest.
Comment from Hotel Management
Sep 30, 2016 by AZ, Hotel Management
Dear Guest It was an absolute pleasure having you here! Thank you for being so kind and for choosing us during your visit to Budapest! I do sincerely apologize for our inability to meet your full expectations during your stay however i appreciate your comments about our exceptional staff. We look forward to welcome you back Kind Regards Amine ZUNGI
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane, Australia

The breathtaking view of the Parliament House

Posted Sep 21, 2016 on Lastminute
Pros: Position, breakfast choice and easy access to public transport.
Cons: The air-condition did play up a bit and our room wasn't as cool as we would have liked it but it wasn't too bad to complain about it.
Location: It is as close as you can get to all the beautiful buildings, streets, shops, public transport by easy public transport.
We loved our stay at the Novotel. Our rooms were clean and comfortable. The breakfast is outstanding especially when you have 4 children to feed and satisfy. Although our rooms did not face the Danube and the Parliament House, walking along the Danube or as we were catching the tram it was right in our view. It was just as relaxing to sit across from it and admiring the lights. Staff were helpful and very friendly. We will certainly return as it was also very good value for money.
Comment from Hotel Management
Sep 30, 2016 by AZ, Hotel Management
Dear Beata Thank you so much for taking the time out to write about your recent stay with us. It's so great to hear that you enjoyed your stay and the convenience of our location! Don't forget about us next time you are in town! We look forward to having you back Regards Amine ZUNGI
4 out of 5
by A verified traveler from Lorton

Quiet and Comfortable Hotel with Great view

Posted Sep 7, 2016 on Hotels
Clean hotel with excellent breakfast buffet in a quiet area on the "BUDA" side of Budapest with excellent views (especially nighttime) of the busier "PEST" side. Rather long walk to the "city" but quick access to the Metro trains.
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
Dear Guest, Thank you so much for taking the time out to write about your recent stay with us. It's so great to hear that you enjoyed your stay and the convenience of our location! Don't forget about us next time you are in town! We look forward to having you back Kind regards Amine ZUNGI
5 out of 5
by A verified traveler

Posted Sep 4, 2016 on Hotels
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
Dear Guest It was an absolute pleasure having you here! Thank you for being so kind and for choosing us during your visit to Budapest! Kind Regards Amine ZUNGI
5 out of 5
by Alok from Sharjah

Posted Aug 28, 2016 on Hotels
Value for money. Breakfast was superb. The location is excellent
Comment from Hotel Management
Aug 30, 2016 by General Manager, Hotel Management
Dear Guest I am glad our location was ideal for you and that you found our breakfast excellent. Thank you for your review. Regards Amine ZUNGI
4 out of 5
by JAE GU from Belgium

Nice location

Posted Aug 28, 2016 on Hotels
Nice location
Comment from Hotel Management
Aug 30, 2016 by General Manager, Hotel Management
Dear guest We are delighted that we met your expectations during your visit and appreciate your comments about our exceptional location. Your endorsement is important to us. Budapest has so much to explore, so we hope to see you again soon! Regards Amine ZUNGI
5 out of 5
by hussam

Posted Aug 26, 2016 on Hotels
Comment from Hotel Management
Aug 30, 2016 by General Manager, Hotel Management
Dear Hussam, It was an absolute pleasure having you here! Thank you for being so kind and for choosing us during your visit to Budapest! regards Amine ZUNGI
5 out of 5
Recommended
for Everyone
by A verified traveler from Berlin

Well located and a great view

Posted Aug 15, 2016
Pros: The breakfast and the location, many attractions are at a walkable distance.
Cons: Perhaps the air conditioning, it was not working properly and the room was a bit hot during the night.
Location: It is very close to the Margaret Island, the Fishers bastion and the royal palace.
The hotel helped us to arrange the airport shuttle at a reasonable price, in addition it is well located and the view is great, next to the river in front of the parlament. Good breakfast as well and helpful staff.
Comment from Hotel Management
Aug 16, 2016 by AZ, Hotel Management
Dear Diego We are delighted that we met your expectations during your visit and appreciate your comments about our Staff and the hotel Location. Your endorsement is important to us. Budapest has so much to explore, so we hope to see you again soon! Regards Amine ZUNGI