Ratings based on 746 Verified Reviews

4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 9, 2017
Hotel was very clean. Staff very helpful. When you step out of the hotel, you have the view of the Parliament by day or night (both great views). Close to tram, but we went with taxis as they were inexpensive. There is also a metro station about 2 blocks away. A few restaurants nearby for late dinners. Supermarket also close by. Bed was comfortable.
Comment from Hotel Management
Mar 10, 2017 by AZ, Hotel Management
Dear Guest Thank you for providing a review. We are pleased to read you enjoyed our accommodations! Our entire team appreciates your compliments and we look forward to serving you again soon. Yours Sincerely Amine ZUNGI
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent customer service

Posted Feb 20, 2017
Pros: Helpful and professional staff, close to metro station, shopping, and sights.
Cons: The shower was great but the water filled up quickly in the basin. Possibly making sure the drains are cleared.
Location: Very convenient location that is-walking distance to a metro station, the Parliment building, The Budapest Castle, shopping, and restaurants.
From the moment we arrived the staff was very friendly and helpful. We arrived about 1045 and was very pleased to find out our rooms were ready, a major plus when traveling with small children. The staff was also very knowledgeable on the city and provided us with great restaurant suggestions, public transportation and city sights information. Breakfast was great, lots of choices and again, the staff was very helpful and professional. Check out was effortless and the staff was able to make six breakfast bags to go since we had to depart for the airport at 4:00 am. Overall, very pleased with Novotel Danube and we would definitely stay again.
Comment from Hotel Management
Mar 10, 2017 by AZ, Hotel Management
Dear Guest We were more than happy to know that we were able to accommodate your special request, and that you enjoyed every moment of it! We really appreciate your loyal patronage, and would be honored to serve you next time in the Novotel Budapest Danube Yours Sincerely Amine ZUNGI
3 out of 5
by A verified traveler from Perth, Western Australia

OK but not a 4 star hotel

Posted Jan 14, 2017
Pros: The location and the view
Cons: Comfort of the room
Location: Location was good as it was very close to public transport (which is cheap and plentiful in Budapest)
Hotel has a beautiful situation on the river. We upgraded to a river view which was stunning. It is also close to public transport and attractions on the Buda side. Staff pleasant and helpful. However, room was clean but fairly basic, the bed was hard, and the TV was old. There were virtually no English language channels available and no USB, DVD connections available. I expected better from a Novotel.
Comment from Hotel Management
Feb 8, 2017 by AZ, Hotel Management
Dear Guest Thank you for your review. We are sorry to read that your stay was less than satisfactory. We always strive to exceed our guests' expectations, and apologize for missing the mark on this occasion. We appreciate your feedback, and hope to serve you again in hopes of renewing your feelings regarding our hotel. Yours Sincerely Amine ZUNGI
4 out of 5
by A verified traveler

Convenient, friendly and clean Hotel

Posted Dec 19, 2016 on Hotels
All at your fingertips.
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
Dear Guest It was an absolute pleasure having you here! Thank you for being so kind and for choosing us during your visit to Budapest! Kind Regards Amine ZUNGI
5 out of 5
by A verified traveler

Clean, new hotel with nice view.

Posted Dec 16, 2016 on Hotels
Spent 2 days here on a business trip to Budapest. Hotel is clean and new. Staff is friendly and helpful. Breakfast buffet is good. Free wifi is fast and reliable. Client was on Buda side, so easier to stay there.
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
Dear guest We are delighted that we met your expectations during your visit and appreciate your comments about our exceptional staff. Your endorsement is important to us. Budapest has so much to explore, so we hope to see you again soon! Regards Amine ZUNGI
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Pleasant hotel great location for both Buda & Pest

Posted Dec 12, 2016
Pros: Good location near the Danube opposite the Parliament Buildings
Cons: More UK TV channels!
Location: Good base to explore Buda & Pest as located near to Chain Bridge to cross to Pest, Buda Palace, Margrit Island
Clean comfortable hotel - used for a business trip. Good facilities and great location for exploring Budapest on foot
Comment from Hotel Management
Dec 13, 2016 by AZ, Hotel Management
Dear Guest I am glad our location was ideal for you. Thank you for your review. Regards Amine ZUNGI
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful view of the Danube and Parliament!

Posted Dec 2, 2016
Cons: Bedding needs updating. Mattress was just okay.
Fine for a 2 night stay. Anything longer and I would want a better sleeping experience.
Comment from Hotel Management
Dec 3, 2016 by AZ, Hotel Management
Dear Guest, We are delighted that we met your expectations during your visit and appreciate your comments about our exceptional location. Your endorsement is important to us. Budapest has so much to explore, so we hope to see you again soon! Regards Amine ZUNGI
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Nov 13, 2016
Great location! Spectacular view across the Danube - short walk to restaurants/ sights
Comment from Hotel Management
Nov 15, 2016 by AZ, Hotel Management
Dear Guest Thank you so much for taking the time out to write about your recent stay with us. It's so great to hear that you enjoyed your stay and the convenience of our location! Don't forget about us next time you are in town! We look forward to having you back regards Amine ZUNGI
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Pleasant hotel, great location

Posted Oct 21, 2016
Pros: Location, breakfast,
Cons: Carpeting in the room could be changed. Add curtain or glass door to shower. Regular drain cleaning in shower.
Location: Location is great with respect to proximity to all types of public transportation, which is fantastic in comparison to North American cities.
This modern style hotel is located right across the Parliament building on the Buda side of the Danube river. The proximity to all sorts of public transportation makes it ideal for visitors, who want to explore the city by themselves. The hotel staff is friendly and helpful. The buffet breakfast is fresh with a good variety for all tastes. The room is a bit small with limited storage space for travellers on a longer stay ( I.e.: more luggages). The shower would benefit from a curtain, in order to avoid water splashing out. The drain was a bit slow (as in most hotels).
Comment from Hotel Management
Oct 26, 2016 by AZ, Hotel Management
Dear Alex We are delighted that we met your expectations during your visit and appreciate your comments about our location. Your endorsement is important to us. Budapest has so much to explore, so we hope to see you again soon! Regards Amine ZUNGI
3 out of 5
by A verified traveler

Lies.

Posted Oct 11, 2016
There is NO air conditioning at this facility. They have "air coolers". Which by the entire staffs admission do not work at all. The whole hotel was Soooooooo hot. The one thing I filtered for was air conditioning when I search for a hotel . They have listed that there is air conditioning.LIES! It was 85 degrees farenheit IN OUR ROOM all night long. The staff were nice. The view is nice. But do not expect a cool room.
Comment from Hotel Management
Oct 13, 2016 by AZ, Hotel Management
Dear Guest Thank you for posting a review about your Hotel stay. Although it is never pleasant to hear of our shortcomings your comments are instrumental in our endeavor of achieving total guest satisfaction. I want to sincerely apologize for our inability to meet your expectations during your stay. Yours sincerely Amine ZUNGI