Ratings based on 1,643 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Helsinki

Posted Nov 29, 2016
Erinomainen hotelli huippusijainnilla Tonavan rannalla, nähtävyydet, ravintolat, kaupat kävelyetäisyydellä.
Comment from Hotel Management
Dec 2, 2016 by Jean Bowcott, Hotel Management
Dear Sini, We very much appreciate your comments you provided us with and also the readers of Expedia. We do agree, the location of our hotel is just unbeatable and ideal for exploring the beautiful Budapest. We sincerely hope that we can welcome you back in the future. Sincerely yours, Jean Bowcott General Manager
1 out of 5
by A verified traveler from US

Has a nice view but that is it

Posted Nov 27, 2016
Pros: The view
Cons: They could start by cleaning the room. Then buy new beds
Location: Location is good. Close to shopping, restaurants, and chain bridge
The room was filthy and the bed was horribly uncomfortable.
5 out of 5
by A verified traveler from US

Ideal Location

Posted Nov 26, 2016
This hotel is ideally located on the Pest side very near Chain Bridge. It is a great location within short walking distance to many sights, restaurants, and shopping. The bath was elegant. The bed was very comfortable. The view was awesome. The service was cordial and top notch. There is a business center, a bar and an excellent restaurant as well.
Comment from Hotel Management
Dec 2, 2016 by Jean Bowcott, Hotel Management
Dear Ellen, Thank you so much for posting your review about your stay at Sofitel Budapest Chain Bridge on Expedia. We are happy to read that you were pleased with the service provided by our great team and that you liked the comfort of the "Sofitel MyBed"! We do agree, the excellent location of our hotel is just ideal to explore this gorgeous city! We hope to have the opportunity to welcome you back in the near future. Sincerely yours, Jean Bowcott General Manager
3 out of 5
by A verified traveler from London

Great location! The hotel was fine.

Posted Nov 22, 2016
The hotel made getting around easy as many sites were within walking distance. The room had a great view (river view) - and it was large and comfortable! The staff (with a couple of exceptions in the Bar of Paris Budapest) were slightly short tempered and unhelpful. Shame. Not what you expect from this brand.
Comment from Hotel Management
Dec 2, 2016 by Jean Bowcott, Hotel Management
Dear Rebecca, Thank you for sharing your feedback with the readers of Expedia and us. We are glad to hear that you were impressed by the excellent location of our hotel, just as with the stunning view from our hotel! However we are sorry to read that you were not fully satisfied with the service provided that we would like to sincerely apologize for. We appreciate you sharing your feedback and sincerely hope to have the pleasure to welcome you back in the near future. Sincerely yours, Jean Bowcott General Manager
4 out of 5
by A verified traveler from Koblenz

Tolle Lage an der Kettenbrücke

Posted Nov 22, 2016
Pros: Die Sauberkeit und die Freundlichkeit des Personals.
Location: Sehr gute Lage an der Donau und zu Kettenbrücke. Auch die Innenstadt ist sehr nah und gut erreichbar.
Das Hotel liegt sehr zentral und hat teilweise von den Zimmern einen Blick auf die Kettenbrücke. Sehr freundliches und hilfsbereites Personal. Alle Bereiche sind sehr sauber und gepflegt. Werde ich wieder buchen.
Comment from Hotel Management
Dec 2, 2016 by Jean Bowcott, Hotel Management
Dear Thomas, Thank you so much for your very positive feedback you provided us with. We were very glad to hear that you were pleased with the excellent service provided by our Ambassadors, the favorable location, and also the cleanliness in the hotel! Thank you for sharing your experience with us and we sincerely hope to see you back at Sofitel Budapest Chain Bridge in the near future. Yours sincerely, Jean Bowcott General Manager
4 out of 5
by A verified traveler from USA

Great location

Posted Nov 11, 2016
Pros: Location and the staff
Cons: A little old and worn
Room quite large for standard. Friends traveling with us had room next door foul smell of cigarette smoke..a non smoking hotel. They we very good about changing rooms. Staff very nice and helpful
Comment from Hotel Management
Nov 15, 2016 by Jean Bowcott, Hotel Management
Dear Rene, Thank you for sharing your feedback and recommendation with the readers of Expedia and us. It is fantastic to hear that you had an enjoyable stay here at the Sofitel Budapest Chain Bridge and could enjoy the advantages of the favorable location of our hotel too! We are more than happy that our staff could contribute to making your stay a memorable one in Budapest! However we are truly sorry for the inconvenience your friends had due to the smoking smell, that we would like to sincerely apologize for. Thank you for recommending us and we sincerely hope to have the pleasure to welcome you back very soon. Yours sincerely, Jean Bowcott General Manager
5 out of 5
by A verified traveler from Greenwich Connecticut

Posted Nov 8, 2016
We spent two nights at the Sofitel Chain Bridge hotel in mid-November as part of our Viking Eastern Europe cruise package, and then stayed on another two nights (through an Expedia booking). We were traveling with another couple who, like us, have been on many European trips over the years and this was our first experience with a Budapest hotel. We were extremely pleased with every aspect of the Sofitel - the central location with lovely views of the Chain Bridge and Castle Hill, the helpful staff (who were very nice to let us stay on in our Viking-booked room for the additional two nights, even though the Expedia rate was considerably lower), and especially the room, which had an extremely comfortable bed and beautifully appointed bathroom kept meticulously clean by the maid staff. The breakfast buffet was sumptuous as well. If I were to nit-pick, I might make the observation that the lobby seating area was not as elegant as the rest of the hotel, but we didn't spend any time there anyway as we were out and about exploring the charms of Budapest. We would most definitely recommend this hotel! Joan and Jim Ardrey, Greenwich Connecticut
Comment from Hotel Management
Nov 15, 2016 by Jean Bowcott, Hotel Management
Dear Joan, We very much appreciate your comments regarding your stay at the Sofitel Budapest Chain Bridge and for taking the time to post your very detailed review on Expedia. It is always a pleasure to receive positive feedback; we are happy that the great service provided by our professional Sofitel Ambassadors has exceeded your expectations and that you were impressed by the cleanliness at our hotel! It is with great pleasure to read as well that the wide variety served at our breakfast and the comfort of the ‘Sofitel MyBed’ have exceeded your expectations too! Thank you for recommending us, and we sincerely hope to have the pleasure to welcome you back in the near future. Sincerely yours, Jean Bowcott General Manager
5 out of 5
by A verified traveler from Riccione

eccellente posizione, tuttoraggiungibile

Posted Nov 3, 2016
Pros: Ottima vista sul danubio e un parco pubblico. Zona tranquilla, eccellente spa e gentilezza del personale. La vicinanza della metro permette di raggiungere tutte le mete da visitare. La camera è molto accogliente con il suo lettone morbidoso. La pilizia della stanza è accompagnata dall'ottimo odore della biancheria pulita. Colazione abbondande splendidamente servita nel piano rialzato dell'enorme hall.
Cons: Non abbiamo avuto purtroppo la possibilità di guardare un canale televisivo italiano.
Location: Mi è molto piaciuto il quartiere ebraico con i suoi numerosi locali e antichi caffe, la passeggiata lungo il Danubio. Emozionante: le scarpe in ferro.
Comment from Hotel Management
Nov 15, 2016 by Jean Bowcott, Hotel Management
Dear Morena, Thank you very much for your review. We are happy to hear that you had a great stay at our hotel, and were satisfied with your experience at our spa and the stunning view from our hotel. We are glad to know as well that the comfort of your room and the delicious breakfast have exceeded your expectations too! However we are truly sorry that you experienced inconveniences due to the TV channel that we would like to sincerely apologize for. We appreciate you sharing your feedback and it is our hope that you will give us the opportunity to welcome you back in the near future. Sincerely yours, Jean Bowcott General Manager
5 out of 5
by A verified traveler from M

Viaggio di lavoro

Posted Nov 2, 2016
Location: Centralissimo e con una veduta sul Danubio.... eccezionale
Ottimo Hotel.... personale gentilissimo ....colazione abbondante e molto curata!!! Hotel silenzioso e raffinato!!!
Comment from Hotel Management
Nov 4, 2016 by Jean Bowcott, Hotel Management
Dear Laura, Thank you very much for your positive feedback you provided us with and for choosing Sofitel Budapest Chain Bridge. We are happy to know that you liked the wide selection at our breakfast just as the excellent service provided by our Ambassadors. We do agree with you, it is really worth to take the opportunity to book a room with the view of the River Danube and the Chain Bridge. It is just spectacular, especially by night! We hope to have the opportunity to welcome you back in the near future. Yours sincerely, Jean Bowcott General Manager
4 out of 5
by A verified traveler from US

Super well located to all points

Posted Nov 1, 2016
Pros: We got upgraded for free to a corner junior suite with 4 huge windows with spectacular views of the river and Buda side. Hotel is very nice.
Cons: My wife got several very bad bites of beg bugs on her legs while sleeping that caused me to have the mattress changed, which they did. The irony is that the front desk and housekeeping acted surprised when in fact according to two pharmacies we visited to obtain medicines for the bed bugs, told us that bed bugs are common even in the better hotels including our hotel. I asked the hotel for a proper financial consideration, and they offered a discount that would appear on my final statement....it turned out to be about US$6.00......how about that.....The hotel turned me to make a very pleasant stay with a solvable problem into this comment right here....
Comment from Hotel Management
Nov 8, 2016 by Jean Bowcott, Hotel Management
Dear Fernando, Thank you so much for taking the time to share your review with the readers of Expedia and us. We appreciate every feedback we can get from our Guests. However we were very concerned to read about your experience related to bed bugs, which would be a true exception to our normal high standards. Please be ensured that we take your comments very seriously, therefore our colleague will be in contact with you directly to discuss this matter for further details. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Jean Bowcott General Manager