Ratings based on 879 Verified Reviews

4.2 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 4, 2017
Very pleasant stay, just a tad far out from the center of Budapest. Once figured out how to get around on the metro system it was fine. would recommend and would stay here again.
Comment from Hotel Management
May 7, 2017 by Gábor Nemes General Manager, Hotel Management
Dear Guest, Thank you for staying in our Hotel and for taking your time to write this detailed feedback. We are delighted to read that you had an enjoyable experience and that you enjoyed our facilities and services. Once again thank you for choosing us, and we hope that we can welcome you back again in the future.
3 out of 5
by A verified traveler from London

The 5* awarded to this hotel are excessive.

Posted Mar 20, 2017
This hotel a house have a 3.5* rating. I also hated that there was no temperature adjustment in the room. It was heated but not well enough .
Comment from Hotel Management
Apr 9, 2017 by Gábor Nemes, General Manager, Hotel Management
Dear Guest, Thank you for staying in our hotel and for taking your time to write this feedback. We regret to read that you experienced a problem with the temperature adjustment in your room. We apologize for the inconvenience, we will make sure to consult with our maintenance staff about this issue. We hope that despite the inconveniences we can welcome you back again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Hotel I've Ever Stayed

Posted Mar 18, 2017
Pros: Decor, staff, spa, breakfast.
Cons: Nothing.
Location: Far from downtown or other tourist attractions.
This beautiful hotel has everything. There's a wonderful full spa; there's good gift shops; the WiFi service was dependable; the breakfast was magnificent. The location left a little to be desired. I would certainly stay there again.
Comment from Hotel Management
Apr 11, 2017 by Gábor Nemes, General Manager, Hotel Management
Dear Guest We are delighted to read that you had an enjoyable experience, it was heartwarming to read your praising words and compliments. I am particularly glad that you highlighted tour spa facilities, we take great pride in it, and we are constantly striving to further improve it. Thank you so much for your fantastic review, it was heartwarming to read your praising words and compliments. We do hope to have the pleasure of welcoming you back in the near future.
3 out of 5
by A verified traveler from UK

Dissatisfied

Posted Mar 15, 2017
Having filtered my search to 5 star hotels only, it was probably a case of too good to be true given the relatively low price we paid. Regardless, it wasn't cheap in Hungarian terms so we were very disappointed to find a hotel certainly in no better condition than a mid 3 star hotel. Rusty taps, strangers hair all over the bathroom tiles, outdated and damaged furniture. Really poor I'm afraid.
Comment from Hotel Management
Apr 9, 2017 by Gábor Nemes, General Manager, Hotel Management
Dear Guest, Thank you for choosing us and for taking your time to write this feedback. We regret to read that you were not satisfied with our Hotel. Please accept our apology for the inconveniences that you experienced during your stay, we will make sure to make improvements in the future so that such problems will never happen again. We hope that despite the inconveniences we can welcome you back again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 2, 2017
A comfortable hotel with good public transport links for sight seeing.
Comment from Hotel Management
Feb 5, 2017 by Gábor Nemes General Manager, Hotel Management
Dear Guest, Thank you for staying in our Hotel and for taking your time to write this detailed feedback. We are delighted to read that you had an enjoyable experience, and that you were satisfied with the location of the Hotel. Once again thank you for choosing us, and we hope that we can welcome you back again in the future. Yours sincerely, Gábor Nemes General Manager
4 out of 5
by Clive

Good reasonably priced hotel

Posted Jan 30, 2017 on Hotels
Good hotel at reasonable price. Nice location - great Hungarian restaurant only 2 blocks away. Spa a little disappointing..
Comment from Hotel Management
Feb 1, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for choosing our hotel. We deeply regret to read that you did not like our spa. I hope that you will give us a second chance and we provide an excellent service. Kind regards, Gábor Nemes General Manager
2 out of 5
by Michael

Posted Jan 9, 2017 on Hotels
Decent property and room. Service is terrible. Claim to have room service but they do not have staff for it so no service available. Rooms are sold cheap because no service. If you want a decent room at a low price with zero service outside the city then it's ok. Bad smell and carpets are in dire need of cleaning.
Comment from Hotel Management
Jan 17, 2017 by General Manager, Hotel Management
Dear Sir, Thank you for choosing us for taking your time to share your experiences with us. We are sorry to hear that you were not completely satisfied with the service. We hope that despite the inconviniences we can welcome you back again in the future, so that your next stay can be truly perfect. Best regards, Gábor Nemes General Manager
2 out of 5
by A verified traveler

Posted Dec 31, 2016 on Orbitz
Cups were not cleaned after previous visitors. Check in took a long time
Comment from Hotel Management
Jan 17, 2017 by Gábor Nemes, Hotel Management
Dear Sir/Madam. Thank you for choosing us and for taking your time to share your experiences with us. We do apologise for any inconvinience you experienced, we will make sure to consult with the HK and the reception team. Thank you once again for your feedback, and we hope that we can welcome you back again in the near future! Best regards, Gábor Nemes General Manager
4 out of 5
by A verified traveler

Posted Dec 21, 2016 on Hotels
It was an amazing hotel but was spoiled by the view of the tram lines and how far we had to walk to get to the Christmas markets.
Comment from Hotel Management
Jan 17, 2017 by General Manager, Hotel Management
Dear Guest Thank you for staying with us, and for taking your time to write this review. We are very happy to read that you had a pleasant stay, and you enjoyed the facilites and services that our Hotel provides. We are sorry to read that you were not completely satisfied with the Hotel's location; we are actively trying to improve transportation to the city center, which is why we offer a transport service 3 times a day, which we will keep improving on in the future. Once again, thank you for staying with us, and we hope that we can welcome you back again in the not too far future. Your sincerely, Gábor Nemes, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Four star not five

Posted Dec 12, 2016
Lovely hotel but I do not recommend the hotel restaurant. Service was slow, the portions were small and it was expensive. Bar food was better but again the service was slow.
Comment from Hotel Management
Feb 16, 2017 by Gábor Nemes, Hotel Management
Dear Sir, Thank you for choosing The Aquincum Hotel during your stay in Budapest. We are very happy to read that you had an overall enjoyable experience, but we do apologize for any inconvinience you experienced in the restaurant. We are actively improving every aspect of our service according to customer feedback, so we will definitely make sure to take your feedback seriously for any future changes we make. Thank you once again for staying with us, and we hope that we can welcome you back again in the future, so that we can make your next stay a true 5 out of 5. Yours sincerely, Gábor Nemes, General Manager