Dear Laszlo J,Thank you for taking time to review The Aquincum Hotel Budapest. We regret to learn that in some aspect our hotel did not meet with your expectations therefore your stay with us was not as enjoyable as you expected. It is true that we do not have a central location however, we are well connected by public transportation making it easy to reach the center. We are sorry to learn that overall, you found our hotel run down, however, we do understand your point. Thank you for your constructive comment regarding the slippery bath tub, We continue collecting feedbacks from our guests so we can review and improve. Ultimately, we are sorry to hear that gathering of smokers just below your window made your stay uncomfortable despite we have a designated smoking area opposite the entrance. We sincerely hope that this will not keep you from returning and we will have the chance to welcome you back at The Aquincum Hotel Budapest to make up for your recent experience. Sincerely,Philippe MahuasGeneral Manager

Dear ??,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that you found our room, parking, the Apicius Restaurant and the Aronia Spa and Wellness Center good. We are sorry to hear that our prices caused inconvenience to you. Please be kindly informed that our prices reflect the prices of similar services in 4* properties in the city of Budapest. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Robert,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall our Hotel met with your expectations and you had a nice time with us. Thank you for your constructive comments about the hot water. Please rest assured that we have forwarded your comments to the relevant department, and we can assure you that we are taking necessary steps to avoid similar guest feedback. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear isabella,Thank you for taking time to review The Aquincum Hotel Budapest. It is nice to learn that overall, our Hotel met your expectations and you had a nice time with us. Many thanks for highlighting our safe parking and our very good breakfast. We all hope to have the opportunity to welcome you back at The Aquincum Hotel Budapest soon. Sincerely,Philippe MahuasGeneral Manager

Dear Alexey,Tank you for taking time to review The Aquincum Hotel Budapest. It is nice to learn that overall, our Hotel met your expectations and you had a nice time with us. We are happy to read that you found our colleagues helpful, we proudly share your kind words with them. Many thanks for highlighting our good breakfast, clean rooms and comfortable beds. However we are regretted to see that our location was not the best for you despite it was indicated on expedia.com, the channel you booked your accommodation with us. Ultimately, please kindly note that however we have stopped our infra sauna service for the tome being, all our other saunas are in fully working order. Despite this we honestly hope to have the opportunity to welcome you back at The Aquincum Hotel Budapest in the future. Sincerely,Philippe MahuasGeneral Manager

Dear Aaron,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall, our hotel met with your expectations, and you had a nice time with us. Much appreciated to highlighting our colleagues, it’s a great feedback to the team so they can continue to provide a high-quality service. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear John,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall, our hotel met with your expectations, and you had a nice time with us. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear robert,Thank you for taking time to review The Aquincum Hotel Budapest. We are happy to learn that overall, our Hotel met with your expectations and you had a great holiday. We all hope to have the opportunity to welcome you back at The Aquincum Hotel Budapest in the future.Sincerely,Philippe MahuasGeneral Manager

Dear David,Thank you for taking time to review The Aquincum Hotel Budapest. It is nice to learn that overall, our Hotel met with your expectations and you had a nice time with us. Many thanks for highlighting our very good breakfast. Please kindly note that we can include the breakfast the next time you stay with us as long as you request so. We all hope to have the opportunity to welcome you back at The Aquincum Hotel Budapest soon. Sincerely,Philippe MahuasGeneral Manager

Dear Chowdhuri Muhammed,Thank you for taking time to review The Aquincum Hotel Budapest. It is nice to learn that overall, our Hotel met with your expectations and you had a nice time with us. Many thanks for highlighting our beautiful location and river view and much appreciated to mentioning our excellent management staff. We all hope to have the opportunity to welcome you back at The Aquincum Hotel Budapest soon. Sincerely,Philippe MahuasGeneral Manager

Dear Suvarna,Thank you for taking time to review The Aquincum Hotel Budapest. It is nice to learn that overall, our Hotel met with your expectations and you had a nice time with us. Many thanks for highlighting our location with easy access to the city center and even to Kelenföld. Also, we are happy to read that you liked the facilities of the Aronia Spa and Wellness Center as well as our breakfast was up to your liking. We all hope to have the opportunity to welcome you back at The Aquincum Hotel Budapest soon. Sincerely,Philippe MahuasGeneral Manager

Dear Pablo H,Thank you for taking time to review The Aquincum Hotel Budapest. While we are pleased to read that you found the Aronis Spa and Wellness Center in good condition and you enjoyed a good mix of food and wine at the Apicius Restaurant, we are regretted to learn that you found our hotel decayed. We do apologize for the inconveniences you encountered during your visit in your room regarding the cleanliness and the window. Please rest assured that this experience does not reflect our standards and corrective actions will be taken. Despite these we sincerely hope to have the chance to welcoming you back at the Aquincum Hotel Budapest in the future to make up your recent experience.Sincerely,Philippe MahuasGeneral Manager

Kedves LASZLO!Köszönjük, hogy időt szánt rá és értékelte az Aquincum Hotel Budapestet. Örömmel olvastuk, hogy összességében rendben volt az itt tartózkodása alatt és kellemesen telt a nálunk töltött idő. Bízunk benne, hogy a jövőben lesz alkalmunk viszont üdvözölni Önt az Aquincum Hotel Budapestben.Üdvözlettel,Philippe MahuasGeneral Manager

Dear QIN,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall, our hotel met with your expectations, and you had a nice time with us. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear David,Thank you for taking time to review The Aquincum Hotel Budapest. We are glad to learn that you found our hotel reasonably priced and clean and that our breakfast was up to your liking too. We are sorry to read that overall, you found our hotel a little old, however, we do understand your point. It is true that we do not have a central location, however very well connected by public transportation. We sincerely hope that this will not keep you from returning and we will have the chance to welcome you back at The Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Tracy,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to see these great ratings. It is good to learn that overall our Hotel met with your expectations and you had a nice time with us. Many thanks for highlighting that our hotel is beautiful and clean. It is great to see that you found our food in the Apicius Restaurant and in the River Bar excellent and that our breakfast was up to your liking as well. Much appreciated for mentioning our awesome and helpful staff, it’s great feedback to the team so they can continue to provide a high-quality service. We all look forward to your next visit when in Budapest.Sincerely,Philippe MahuasGeneral Manager

Dear Danielle, Thank you for taking time to review The Aquincum Hotel Budapest. While we are pleased to read that your check-in went well, we regret to learn that in other aspects our hotel did not meet with your expectations. We are terribly sorry for what happened in your room during your massage. As you mentioned investigation is in process by the police and we can assure you that we provide all the support necessary with our CCTV and keycard system we have in house, however, please kindly note that safe deposit boxes are at your disposal in your room and at the front desk as well. Again, we are really sorry that your experience in Budapest was ruined by such an act. We sincerely hope that this will not keep you from returning and we will have the chance to welcoming you back at The Aquincum Hotel Budapest to make up your recent experience. Sincerely,Philippe MahuasGeneral Manager

Dear Robert,Thank you for taking time to rating the Aquincum Hotel Budapest. It is great to read that in overall our Hotel met with your expectations and you had a nice time with us. Many thanks to highlighting our pleasant and helpful staff, we proudly share your comments with all of them. We are pleased to learn that you had a nice time at the Aronia Spa and Wellness Center. Please be kindly informed that we have repaired our air condition system, unfortunately an unexpected, central problem arose in the hotel's cooling system, which our colleagues now have fixed. We hope to have the chance to welcoming you back at the Aquincum Hotel Budapest in the future.Sincerely,Philippe MahuasGeneral Manager

Dear Benjamin William,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to see these great ratings. It is good to learn that in overall our Hotel met with your expectations and you had a nice time with us. Many thanks for highlighting our decent breakfast. We hope that we will have the opportunity to welcoming you back at The Aquincum Hotel Budapest soon.

Dear Ron V.,Thank you for taking time to review The Aquincum Hotel Budapest. It is good to learn that in overall our Hotel met with your expectations and you had a nice time with us. Thank you for your constructive comments about the improvements and your experience, we will continue collecting feedback from our guests so we can review and improve. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.

Dear Terry,Thank you for taking time to review The Aquincum Hotel Budapest. It is nice to learn that in overall our Hotel met with your expectations and you had a nice time with us. Many thanks for highlighting our rich and various breakfast. We all hope to have the opportunity to welcoming you back at The Aquincum Hotel Budapest soon. Sincerely,Philippe MahuasGeneral Manager

Dear Georgia, Thank you for taking time to review The Aquincum Hotel Budapest. We cannot be happier to learn that you enjoyed your stay with us and you had a nice time in the Aronia Spa and Wellness Center too. Thank you for highlighting our great breakfast. We all look forward to your next visit to The Aquincum Hotel Budapest. Sincerely,Philippe MahuasGeneral Manager

Dear Malcolm,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall, our hotel met with your expectations, and you had a nice time with us. Much appreciated to highlighting our colleagues, it’s a great feedback to the team so they can continue to provide a high-quality service. We hope to have the opportunity to welcoming you back at The Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Georgia,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall, our hotel met with your expectations, and you had a nice time with us. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Anita,Thank you for taking time to reviewing The Aquincum Hotel Budapest. We are pleased to learn that our Hotel met with your expectations and you had a nice time with us. We hope to have the opportunity to welcoming you back at The Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Anonymous,Thank you for taking time to review The Aquincum Hotel Budapest. We are disappointed to learn that our hotel did not meet with your expectations therefore your stay with us was not as enjoyable as you expected. Thank you for drawing our attention to the renovation of the hotel. We were regretted to read your comment, however, we do understand your point. We sincerely hope that these will not keep you from returning and we will have the chance to welcoming you back at The Aquincum Hotel Budapest to make up your recent experience. Sincerely,Philippe MahuasGeneral Manager

Dear Anita,Thank you for taking time to review The Aquincum Hotel Budapest. It is nice to learn that in overall our Hotel met with your expectations and you had a nice time with us. Many thanks for highlighting our nice rooms and good breakfast. Much appreciated for highlighting our amazing service staff, it’s great feedback to the team so they can continue to provide a high-quality service. We are also very happy to see that you found the Aronia Spa and Wellness Center clean and enjoyable. We all look forward to welcoming you back at The Aquincum Hotel Budapest in the near future. Sincerely,Philippe MahuasGeneral Manager

Dear Dubas,Thank you for taking the time to review Aquincum Hotel Budapest. We would like to apologize for the inconveniences experienced you have encountered during your stay. Thank you for your comments, please be kindly informed that we are actively planning the replacement of soft mattresses within the next 2 months to avoid re-occurrence of these comments. We hope that, despite all this, we will have the opportunity to welcome you to the Aquincum Hotel Budapest in the future, so that we can overwrite the unpleasant experience.Sincerely,Philippe MahuasGeneral Manager

Dear Joseph,Thank you for taking time to reviewing The Aquincum Hotel Budapest. It is great to read that in overall our Hotel met with your expectations and you had a nice time with us. We are happy to hear that our location was convenient for you, and you could explore the surrounding opportunities. Much appreciated for highlighting that our food is up to your liking and you enjoyed your time at the Apicius Restaurant. Please be kindly informed that we are currently repairing our air conditioning system, so we do hope next time your stay with us will be more enjoyable. We all look forward to your next visit to The Aquincum Hotel Budapest. Sincerely,Philippe MahuasGeneral Manager

Dear Aaron,Thank you for taking time to reviewing The Aquincum Hotel Budapest. We regret to learn that in some aspects our hotel did not meet with your expectations therefore your stay with us was not as enjoyable as you expected. We do apologize for the inconveniences you have experienced. Please rest assured that we have forwarded your comments to the relevant department, and we can assure you that we are taking necessary steps to avoid similar guest feedback. Thank you for your constructive comments about the improvements, we will continue collecting feedbacks from our guests so we can review and improve. Ultimately, thank you for drawing our attention to the renovation of the hotel. We regret to read your comment, however, we do understand your concerns. We all hope to have the opportunity to welcoming you back at The Aquincum Hotel Budapest soon.Sincerely,Philippe MahuasGeneral Manager

Dear Richard!Thank you for taking time to reviewing The Aquincum Hotel Budapest. We regret to learn that in some aspects our hotel did not meet with your expectations therefore your stay with us was not as enjoyable as you expected. We do apologize for the inconveniences you have experienced. Please rest assured that we have forwarded your comments to the relevant department, and we can assure you that we are taking necessary steps to avoid similar guest feedback. Thank you for your constructive comments about the improvements, we will continue collecting feedbacks from our guests so we can review and improve. Thank you again for your feedback. Please feel free to reach us out, as we tried to contact with you to share more details with us. We all hope to have the opportunity to welcoming you back at The Aquincum Hotel Budapest soon.Sincerely,Zsuzsanna fara-MolnarGuest Relation Manager

Dear C,Thank you for taking time to reviewing The Aquincum Hotel Budapest. We are pleased to learn that our Hotel met with your expectations and you had a nice time with us. We hope to have the opportunity to welcoming you back at The Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Carrie,Thank you for taking time to reviewing The Aquincum Hotel Budapest. We are pleased to learn that our Hotel met with your expectations and you had a nice time with us. However, we can see from your ratings that you were not fully satisfied, so we would have been happy if you could share more details with us so that we can learn from it. We hope to have the opportunity to welcoming you back at The Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Magali Kimmai,Thank you for taking time to reviewing The Aquincum Hotel Budapest. We are pleased to learn that you loved our Hotel and you had a wonderful time at the Aronia Spa and Wellness Center. We hope to have the opportunity to welcoming you back at The Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Admir, Thank you for taking time to reviewing The Aquincum Hotel Budapest. We are pleased to learn that our Hotel met with your expectations and many thanks to highlighting our clean rooms and our breakfast. On the other hand, we are sorry to read your disappointment about the condition of our bathroom, however, we do understand your point. We all look forward to your next visit to The Aquincum Hotel Budapest. Sincerely,Philippe MahuasGeneral Manager

Dear Selin,Thank you for taking time to reviewing The Aquincum Hotel Budapest. We are pleased to learn that our Hotel met with your expectations and you had a nice time with us. Much appreciated to highlighting our helpful colleagues, it’s a great feedback to the team so they can continue to provide a high-quality service. Ultimately, thank you for drawing our attention to the renovation of the hotel. We regret to read your comment, however, we do understand your concerns. We sincerely hope that these will not keep you from returning and we will have the chance to welcoming you back at The Aquincum Hotel Budapest. Sincerely,Philippe MahuasGeneral Manager

Dear Alexander,Thank you for taking time to reviewing The Aquincum Hotel Budapest. We are pleased to learn that our Hotel met with your expectations and you had a nice time with us. We hope to have the opportunity to welcoming you back at The Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Guest!Thank you for taking time to reviewing The Aquincum Hotel Budapest. We regret to learn that in some aspects our hotel did not meet with your expectations therefore your stay with us was not as enjoyable as you expected. We do apologize for the inconveniences you have experienced. Thank you for your constructive comments about the improvements, we will continue collecting feedbacks from our guests so we can review and improve.However, I have tried to contact with you many times, but unfortunately without success. Please do not hesitate to reach me out at guestrelations@aquincumhotel.com. I am looking forward for your email and we sincerely hope to have the chance to welcoming you back at the Aquincum Hotel Budapest in the future to make up your recent experience.Sincerely,Zsuzsanna Fara-MolnarGuest Relation Manager

Kedves Ferenc!Köszönjük, hogy időt szánt rá és értékelte az Aquincum Hotel Budapestet. Őszintén örülünk, hogy minden rendben volt az itt tartózkodása alatt és kellemesen telt a nálunk töltött idő. Bízunk benne, hogy mihamarabb lesz alkalmunk viszont üdvözölni Önt az Aquincum Hotel Budapestben.Üdvözlettel,Philippe MahuasGeneral Manager

Dear zeev,Thank you for taking time to reviewing The Aquincum Hotel Budapest. We regret to learn that in some aspects of our hotel did not meet with your expectations, therefore your stay with us was not as enjoyable as you expected. We do apologize for the inconveniences you encountered during your stay. Please, rest assured that it does not reflect our standards and corrective actions have been already taken and we have forwarded your comments to the relevant departments to avoid similar feedbacks in the future. Thank you again for sharing your experiences with us, so we can learn from it. Despite of these we sincerely hope to have the chance to welcoming you back at the Aquincum Hotel Budapest in the future to make up your recent experience.Sincerely,Philippe MahuasGeneral Manager

Dear S, Thank you for taking time to reviewing The Aquincum Hotel Budapest. We regret to learn that in some aspects of our hotel did not meet with your expectations, therefore your stay with us was not as enjoyable as you expected. While it is good to read that you found our breakfast various, we do apologize for the inconveniences you encountered in your room. Please, rest assured that it does not reflect our standards and corrective actions have been already taken and we have forwarded your comments to the relevant departments to avoid similar feedbacks in the future. Furthermore, thank you for your comments about our channel selection and sharing your experience with us at the Aronia Spa and Wellness Center, we will continue collecting feedbacks from our guests so we can review and improve. Ultimately, thank you for drawing our attention to the renovation of the hotel. We were regretted to read your comment, however, we do understand your concerns.Despite of these we sincerely hope to have the chance to welcoming you back at the Aquincum Hotel Budapest in the future to make up your recent experience. Sincerely,Philippe MahuasGeneral Manager

Dear Christina,Thank you for taking time to reviewing The Aquincum Hotel Budapest. It is great to read that in overall our Hotel met with your expectations and you found our service first-rate. We can not be happier to read that our breakfast was min-blowing for you and yet you had a great time at the Aronia Spa and Wellness Center.Much appreciated to highlighting our very helpful colleagues, it’s a great feedback to the team so they can continue to provide a high-quality service. We strive to satisfy our dear Guests, who come to us from other countries with as many foreign language speaker colleagues as possible. We all hope to have the opportunity to welcoming you back at The Aquincum Hotel Budapest soon.Sincerely,Philippe MahuasGeneral Manager

Dear Mohammed,Thank you for taking time to reviewing The Aquincum Hotel Budapest. We are pleased to learn that in overall our Hotel met with your expectations and you had a nice time with us. We all hope to have the opportunity to welcoming you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Leonard,Thank you for taking time to reviewing The Aquincum Hotel Budapest. We are pleased to learn that in overall our Hotel met with your expectations and you had a nice time with us. We all hope to have the opportunity to welcoming you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Milica,Thank you for taking your time to reviewing The Aquincum Hotel Budapest. We regret to see that your stay was not as enjoyable as you expected. However, we would love to have you share more details with us. It would be great to share your comment with the relevant departments in order to make the necessary steps to avoid future disappointment.Sincerely,Zsuzsanna Fara-MolnarGuest Relations Manager

Dear Ketil,Thank you for taking your time to reviewing The Aquincum Hotel Budapest. We regret to see that your stay was not as enjoyable as you expected. However, we would love to have you share more details with us. It would be great to share your comment with the relevant departments in order to make the necessary steps to avoid future disappointment.Sincerely,Zsuzsanna Fara-MolnarGuest Relations Manager

Dear Amit,Thank you for taking time to reviewing The Aquincum Hotel Budapest. It is good to read that our breakfast was good. It is true that we do not have central location, however, we are well connected by public transport and you can explore the surrounding opportunities with a short walk while enjoying the panorama of the Danube. We do apologize for the inconveniences you encountered during your visit with our daily service. Please, rest assured that it does not reflect our standards and corrective actions have been already taken and we have forwarded your comments to the housekeeping department, and we can assure you that we are taking necessary steps to avoid similar guest feedback. We honestly hope to have the opportunity to welcoming you back at The Aquincum Hotel Budapest to make up your recent experience.Sincerely,Philippe MahuasGeneral Manager

Dear Maksims,Thank you for taking time to rating The Aquincum Hotel Budapest. We regret to learn that our hotel did not meet with your expectations therefore your stay with us was not as enjoyable as you expected.We are sorry to read your comment about the saunas, because we have not been aware of this. Our saunas are in working condition otherwise, it would have been nice if we would have the chance to know about it while you were in house, to have the chance to take immediate actions. On the separate note please kindly informed that our hotel is working with a company who had a fixed price limousine service or there is another possibility, which is the city taxi, where the price is based on taxi meter. In your case, please accept our sincere apologies if we did not give you the right information about it. We do apologize for the miscommunication if it caused you uncertainty and disappointment. We sincerely hope that these will not keep you from returning and we will have the chance to welcoming you back at The Aquincum Hotel Budapest to make up your recent experience. Sincerely,Philippe MahuasGeneral Manager

Dear Shannan,Thank you for taking time to rating The Aquincum Hotel Budapest. It is good to learn that our Hotel met with your expectations and you had a nice time with us. We are pleased that you found our breakfast various and delicious. Much appreciated to highlighting our lovely and helpful colleagues, it’s a great feedback to the team so they can continue to provide a high-quality service. We are happy to read that our location was convenient for you, and you could explore the Christmas Markets in Budapest and try other restaurants in the surroundings. We hope to have the opportunity to welcoming you back at The Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager