BBQ/picnic area

Reviews of Hilton Anaheim

4 out of 5
Hilton Anaheim
777 W Convention Way, Anaheim, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 1571 out of 3345 reviews" "
Rating 8 - Good. 719 out of 3345 reviews" "
Rating 6 - Okay. 506 out of 3345 reviews" "
Rating 4 - Poor. 275 out of 3345 reviews" "
Rating 2 - Terrible. 274 out of 3345 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kyle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking gate staff member ignored us and sat on her phone when we had an issue with the key card getting out. She was on her phone every time we drove by. Would be nice to have her help when she's being paid to be there.
Stayed 2 nights in Apr 2024

8/10 Good

Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walk ability
Stayed 2 nights in Apr 2024

2/10 Terrible

Lauren

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

daniel

Stayed 3 nights in Mar 2024

8/10 Good

Ruben

Traveled with family
Liked: Staff & service
It’s more like a 3 1/2 star. But good overall.
Stayed 2 nights in Apr 2024

8/10 Good

Freddie

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Xiomara

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Nico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service
Very nice
Stayed 1 night in Apr 2024

10/10 Excellent

Sarrah, Vancouver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff are very nice and accommodating
Stayed 2 nights in Apr 2024

10/10 Excellent

Esteban, Brewster

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Blaine

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Fina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s outdated smelled like old carpet
Stayed 2 nights in Mar 2024
Response from Sergio Bocci, General Manager on Apr 12, 2024
Thank you for sharing your feedback following your recent stay at the Hilton Anaheim. We're glad to hear that you enjoyed your overall experience with us.We apologize for any inconvenience you experienced with the outdated smell in your room. Your comments regarding the smell and outdated décor have been duly noted, and we will address these concerns with our housekeeping and maintenance teams to ensure that necessary improvements are made.We appreciate your understanding and hope that despite these challenges, you were able to enjoy your time with us. We value your patronage and hope to have the opportunity to welcome you back for an improved experience in the future.

2/10 Terrible

Vikas

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst ever experience in this hotel. Washroom wasn’t working, dirty carpets, locker was nonfunctional, no microwave, too crowdy, not enough eating space, worst housekeeping - forget to change glasses, cups, towels, didn’t even picked up garbage on daily basis. Sent their security person because of some issue with my credit card. He was so rude. They didn’t even once try to resolve this issue over the phone. I travel a lot but never seen this kind of hospitality. Washroom toilet was making random loud noises all the time, especially at night, even when not in use. Wifi was “free” but it kept asking to pay, or sign in every single day. It kept disconnecting and was very slow. Never ever revisit or recommend this hotel in my life time.
Stayed 7 nights in Apr 2024
Response from Sergio Bocci, General Manager on Apr 12, 2024
We are deeply sorry to hear about the numerous challenges you encountered during your recent stay at the Hilton Anaheim. Your feedback is extremely important to us, and we sincerely apologize for failing to meet your expectations in so many aspects of your stay.We understand how frustrating it must have been to experience issues with the washroom, cleanliness, amenities, and the behavior of our staff. Please know that this is not indicative of the high standards of hospitality we strive to maintain at our hotel, and we will be addressing these concerns with our team to ensure that necessary improvements are made.Your experience is certainly not reflective of the level of service we aim to provide, and we sincerely apologize for any inconvenience or discomfort you experienced during your time with us.We understand your disappointment and regret that we were unable to resolve the issues to your satisfaction during your stay. Please know that your feedback has been taken very seriously, and we will do everything in our power to ensure that similar issues do not occur in the future.We understand that you may not wish to return to our hotel, but we hope that you will reconsider, as we would welcome the opportunity to make it right and restore your faith in our hospitality.Once again, we apologize for the shortcomings you experienced, and we thank you for bringing them to our attention. If there is anything further we can do to address your concerns, please do not hesitate to contact us directly.

6/10 Okay

Chandler

Traveled with partner
Liked: Cleanliness, staff & service
The room felt dated with cracked sink, old fixtures, etc. the elevators often had a line to wait to go up and some times you waited a long time to go down. Also the line at Starbucks was atrocious at all times in the morning. The location is not equipped for a full hotel.
Stayed 4 nights in Mar 2024
Response from Sergio Bocci, General Manager on Apr 12, 2024
Thank you for sharing your feedback following your recent stay at the Hilton Anaheim. We sincerely apologize for any inconvenience you experienced during your visit.We regret that you found the room to feel dated and encountered issues with the elevators and Starbucks line. Your comments regarding the condition of the room and the wait times for elevators and Starbucks have been noted, and we will address these concerns with our management team to ensure that necessary improvements are made.Providing exceptional service and accommodations to our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard.We appreciate your understanding and hope that despite these challenges, you were able to enjoy your time with us. Thank you for choosing to stay with us at the Hilton Anaheim, and we hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 Excellent

Candy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Sergio Bocci, General Manager on Apr 12, 2024
Thank you for taking the time to leave us a 5 out of 5 star review following your recent stay at the Hilton Anaheim. We're thrilled to hear that you had such a positive experience with us!Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your time at our hotel. If there's anything specific that made your stay exceptional, we'd love to hear about it so we can continue to provide outstanding service to all our guests.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

10/10 Excellent

Pam

Stayed 1 night in Mar 2024
Response from Sergio Bocci, General Manager on Apr 12, 2024
Thank you for taking the time to leave us a 5 out of 5 star review following your recent stay at the Hilton Anaheim. We're thrilled to hear that you had such a positive experience with us!Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your time at our hotel. If there's anything specific that made your stay exceptional, we'd love to hear about it so we can continue to provide outstanding service to all our guests.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

2/10 Terrible

tomislav

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sergio Bocci, General Manager on Apr 12, 2024
We deeply regret to hear that your recent experience at the Hilton Anaheim did not meet your expectations. Your feedback is of utmost importance to us, and we take your concerns very seriously.We sincerely apologize for any shortcomings or dissatisfaction you experienced during your stay. We strive to provide exceptional service and accommodations to all our guests, and we are disappointed to learn that we fell short in your case.Please know that your comments have been shared with our management team, and we will be conducting a thorough investigation to address any issues you encountered and make necessary improvements.We understand the impact that a negative experience can have, and we hope that you will consider giving us another opportunity to provide you with the outstanding service and hospitality that Hilton Anaheim is known for.If there is anything specific you would like to discuss or if there are any ways we can address your concerns, please do not hesitate to contact us directly.

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Disneyland
Stayed 4 nights in Apr 2024
Response from Sergio Bocci, General Manager on Apr 12, 2024
Thank you for taking the time to leave us a 5 out of 5 star review following your recent stay at the Hilton Anaheim. We're thrilled to hear that you had such a positive experience with us!Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your time at our hotel. If there's anything specific that made your stay exceptional, we'd love to hear about it so we can continue to provide outstanding service to all our guests.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

10/10 Excellent

Sarrah, Vancouver

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff. Very accommodating
Stayed 1 night in Apr 2024
Response from Sergio Bocci, General Manager on Apr 12, 2024
Thank you for taking the time to leave us a 5 out of 5 star review following your recent stay at the Hilton Anaheim. We're thrilled to hear that you had such a positive experience with us!Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your time at our hotel. If there's anything specific that made your stay exceptional, we'd love to hear about it so we can continue to provide outstanding service to all our guests.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

6/10 Okay

Stella

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
Staff is super friendly but bedding is quite old and have stains on almost of it. Bathrooms are super small. Not suitable for more than 1 person usage. Amenities like basketball courts have been closed for years. Overall, very average old hotel but customer service personnel made it as pleasant as they possibly could. Will not stay at the hotel ever again!
Stayed 6 nights in Mar 2024
Response from Sergio Bocci, General Manager on Apr 12, 2024
Thank you for taking the time to share your feedback following your recent stay at the Hilton Anaheim. We appreciate your kind words about our friendly staff and their efforts to make your stay as pleasant as possible.However, we sincerely apologize for any disappointment you experienced with the condition of your bedding and the size of the bathrooms. Your comments regarding the state of the amenities and the closure of the basketball courts have been noted, and we understand the importance of maintaining our facilities for the enjoyment of our guests.Providing exceptional service and accommodations to our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard.We appreciate your feedback as it helps us to identify areas where we can make necessary improvements to better serve our guests. Thank you for choosing to stay with us at the Hilton Anaheim, and we apologize that we did not meet your expectations during your visit.

10/10 Excellent

Layssa

Traveled with family and small children
The location, how fast and convenient it is from the parks. The pool for the kids is a nice touch. Will come back again to enjoy that.
Stayed 2 nights in Apr 2024
Response from Sergio Bocci, General Manager on Apr 12, 2024
Thank you for taking the time to leave us a 5 out of 5 star review following your recent stay at the Hilton Anaheim. We're thrilled to hear that you had such a positive experience with us!Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your time at our hotel. If there's anything specific that made your stay exceptional, we'd love to hear about it so we can continue to provide outstanding service to all our guests.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

6/10 Okay

MINGLIN

Liked: Amenities
Disliked: Property conditions & facilities
The reception service is good. But, the room is old and the bathroom ran out of shampoo and wasn’t refilled for three days during our stay.
Stayed 3 nights in Mar 2024
Response from Sergio Bocci, General Manager on Apr 12, 2024
Thank you for sharing your feedback following your recent stay at the Hilton Anaheim. We're pleased to hear that you found our reception service to be good.However, we apologize for any disappointment you experienced with the condition of your room and the bathroom amenities during your stay. Your comments regarding the outdated room and the lack of shampoo replenishment have been noted, and we will address these concerns with our housekeeping team to ensure that necessary improvements are made.Providing exceptional service and accommodations to our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard.We appreciate your understanding and hope that despite these challenges, you were able to enjoy your time with us. Thank you for choosing to stay with us at the Hilton Anaheim, and we hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 Excellent

Elizabeth

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place perfect location
Stayed 2 nights in Apr 2024
Response from Sergio Bocci, General Manager on Apr 12, 2024
Thank you for taking the time to leave us a 5 out of 5 star review following your recent stay at the Hilton Anaheim. We're thrilled to hear that you had such a positive experience with us!Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your time at our hotel. If there's anything specific that made your stay exceptional, we'd love to hear about it so we can continue to provide outstanding service to all our guests.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

6/10 Okay

Maria Eliza

Traveled with family and small children
Liked: Staff & service
The place is out dated. Bathroom paint and doors are not in the best shape. For the price, I would stay somewhere else. I had to ask to be moved to another room since the first room was a bit small and the walls are too thin. Service wise was excellent, staff were willing to listen and accommodated our needs.
Stayed 3 nights in Mar 2024
Response from Sergio Bocci, General Manager on Apr 12, 2024
Thank you for taking the time to share your feedback following your recent stay at the Hilton Anaheim. We appreciate your honest assessment of your experience.We sincerely apologize for any inconvenience you encountered with the condition of your room and the thin walls. Your comments regarding the outdated bathroom paint and doors have been noted, and we will address these concerns with our maintenance team to ensure that necessary improvements are made.We're pleased to hear that you found our staff to provide excellent service and were willing to accommodate your needs. Providing exceptional service to our guests is our top priority, and we're glad that our team was able to assist you during your stay.We understand your concerns about the value for the price paid, and we appreciate your feedback as it helps us to identify areas where we can make necessary improvements to better serve our guests.Thank you for choosing to stay with us at the Hilton Anaheim. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

8/10 Good

joan

Stayed 2 nights in Apr 2024

10/10 Excellent

LAURA

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Sergio Bocci, General Manager on Apr 12, 2024
Thank you for taking the time to leave us a 5 out of 5 star review following your recent stay at the Hilton Anaheim. We're thrilled to hear that you had such a positive experience with us!Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your time at our hotel. If there's anything specific that made your stay exceptional, we'd love to hear about it so we can continue to provide outstanding service to all our guests.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

2/10 Terrible

Karina

Disliked: Cleanliness, staff & service, property conditions & facilities
The security lock on door was broken, The room had a stink to it. Very old and outdated.
Stayed 1 night in Apr 2024
Response from Sergio Bocci, General Manager on Apr 12, 2024
We deeply regret to hear that your recent experience at the Hilton Anaheim did not meet your expectations. Your feedback is of utmost importance to us, and we take your concerns very seriously.We sincerely apologize for any shortcomings or dissatisfaction you experienced during your stay. We strive to provide exceptional service and accommodations to all our guests, and we are disappointed to learn that we fell short in your case.Please know that your comments have been shared with our management team, and we will be conducting a thorough investigation to address any issues you encountered and make necessary improvements.We understand the impact that a negative experience can have, and we hope that you will consider giving us another opportunity to provide you with the outstanding service and hospitality that Hilton Anaheim is known for.If there is anything specific you would like to discuss or if there are any ways we can address your concerns, please do not hesitate to contact us directly.

10/10 Excellent

Leticia

Traveled with family and small children, Traveled with family
Very well clean. Staff was always with smiles and very friendly
Stayed 1 night in Apr 2024
Response from Sergio Bocci, General Manager on Apr 12, 2024
Thank you for taking the time to leave us a 5 out of 5 star review following your recent stay at the Hilton Anaheim. We're thrilled to hear that you had such a positive experience with us!Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your time at our hotel. If there's anything specific that made your stay exceptional, we'd love to hear about it so we can continue to provide outstanding service to all our guests.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

10/10 Excellent

Rafael, Flushing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 4 nights in Mar 2024
Response from Sergio Bocci, General Manager on Apr 12, 2024
Thank you for taking the time to leave us a 5 out of 5 star review following your recent stay at the Hilton Anaheim. We're thrilled to hear that you had such a positive experience with us!Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your time at our hotel. If there's anything specific that made your stay exceptional, we'd love to hear about it so we can continue to provide outstanding service to all our guests.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

10/10 Excellent

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 3 nights in Mar 2024
Response from Sergio Bocci, General Manager on Apr 1, 2024
Thank you sincerely for sharing your experience following your stay at the Hilton Anaheim! Your 5 out of 5 star rating is greatly appreciated, and we're thrilled to have met your expectations.We are delighted to learn that you enjoyed your time with us and found our hotel facilities, amenities, and services to your satisfaction. Providing exceptional guest experiences is at the heart of everything we do, and your feedback serves as validation that we're on the right track.We look forward to the opportunity to welcome you back for another wonderful stay at the Hilton Anaheim. Please don't hesitate to reach out if there's anything we can do to make your next visit even more memorable.

6/10 Okay

Lisa

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel has definitely been in decline. Wallpaper peeling off walls, holes and scrapes on walls and doors. Which would be ok if the price wasn't so high. Great location, and really great staff. It is just looking really shabby. I will say the bar area is nice and open and fun to hang out in. Every worker I encountered was super helpful. Appreciated that.
Stayed 1 night in Mar 2024
Response from Sergio Bocci, General Manager on Apr 1, 2024
Thank you for taking the time to share your feedback following your recent stay at the Hilton Anaheim. We appreciate your honest assessment and are pleased to hear that you found our location convenient and our staff to be helpful.We apologize for any disappointment you experienced with the condition of our facilities. Your comments regarding the wallpaper, walls, and doors have been duly noted, and we will address these concerns with our maintenance and housekeeping teams to ensure that necessary improvements are made.We're glad to hear that you enjoyed our bar area and that you had positive interactions with our team members. Providing exceptional service is a top priority for us, and we're delighted that our staff made a positive impression on you.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Feb 2024
Response from Sergio Bocci, General Manager on Apr 1, 2024
Thank you sincerely for sharing your experience following your stay at the Hilton Anaheim! Your 5 out of 5 star rating is greatly appreciated, and we're thrilled to have met your expectations.We are delighted to learn that you enjoyed your time with us and found our hotel facilities, amenities, and services to your satisfaction. Providing exceptional guest experiences is at the heart of everything we do, and your feedback serves as validation that we're on the right track.We look forward to the opportunity to welcome you back for another wonderful stay at the Hilton Anaheim. Please don't hesitate to reach out if there's anything we can do to make your next visit even more memorable.

8/10 Good

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony room we stayed in was very outdated and not worth the upgrade.
Stayed 1 night in Mar 2024
Response from Sergio Bocci, General Manager on Apr 1, 2024
Thank you for taking the time to share your feedback regarding your recent stay at the Hilton Anaheim. We're pleased to hear that you enjoyed your balcony room.However, we apologize that you found the room to be outdated and not worth the upgrade. Your comments are valuable to us, and we will review them with our team to identify areas for improvement.We understand the importance of providing modern and comfortable accommodations to our guests, and we are committed to ensuring that our rooms meet the highest standards of quality and comfort.We appreciate your patronage and hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

Taylor

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how quick they had our room ready early and how easy it was to get our car from Valet.
Stayed 3 nights in Mar 2024
Response from Sergio Bocci, General Manager on Apr 1, 2024
Thank you for taking the time to share your wonderful feedback following your recent stay at the Hilton Anaheim. We're thrilled to hear that you had such a positive experience with us and that our prompt room readiness and efficient valet service contributed to your enjoyment.Providing exceptional service and convenience to our guests is our top priority, and we're delighted that we were able to exceed your expectations in these areas. Your kind words will be shared with our team as recognition of their hard work and dedication.We're grateful for your glowing review and for choosing to stay with us at the Hilton Anaheim. We hope to have the pleasure of welcoming you back again soon for another fantastic stay.

8/10 Good

Cherie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall property was great. And you can rent a microwave for your room for your stay which is a huge perk for us! Our bathroom however needed a remodel. Moldy caulking around the tub/shower and overall seemed tired. It was clean, but worn out.
Stayed 5 nights in Mar 2024
Response from Sergio Bocci, General Manager on Apr 1, 2024
Thank you for taking the time to share your feedback following your recent stay at the Hilton Anaheim. We're delighted to hear that you enjoyed the overall property and found our microwave rental service to be a valuable perk during your stay.Your comments regarding the condition of the bathroom are greatly appreciated, and we apologize for any inconvenience you experienced. Please rest assured that we take cleanliness and maintenance very seriously, and we will address the issues you've raised with our housekeeping and maintenance teams to ensure that necessary improvements are made.We're pleased to hear that despite the bathroom condition, you found it to be clean. We will continue to strive to provide comfortable and enjoyable accommodations for all our guests.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

10/10 Excellent

Brenda, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
It is so close to shopping and eateries but rooms are not very nice. Very outdated… The sink in our bathroom was cracked, the trim around bathroom mirror was chipped and there was some weird noise hitting our window all night on and off.
Stayed 1 night in Mar 2024
Response from Sergio Bocci, General Manager on Apr 1, 2024
Thank you for sharing your feedback following your recent stay at the Hilton Anaheim. We're delighted to hear that you appreciated our convenient location near shopping and eateries.However, we apologize for any inconvenience you experienced with the condition of your room. Your comments regarding the outdated decor and maintenance issues are concerning, and we regret that they impacted your stay negatively.Please know that your feedback has been taken seriously, and we will address the issues you've raised with our housekeeping and maintenance teams to ensure that necessary improvements are made.We appreciate your understanding and hope that despite these challenges, you were able to enjoy your time with us. We value your patronage and hope to have the opportunity to welcome you back for an improved experience in the future.

6/10 Okay

Peter

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Run down hotel
Stayed 1 night in Mar 2024
Response from Sergio Bocci, General Manager on Apr 1, 2024
Thank you for taking the time to share your feedback regarding your recent stay at the Hilton Anaheim. Your input is invaluable to us as we continually strive to improve and enhance the guest experience.While I'm pleased to see that there were aspects of your stay that met your expectations, I regret to hear that there were areas where we fell short. Please know that your concerns have been duly noted, and we will be addressing them with our team to ensure that necessary improvements are made.We are committed to providing all of our guests with a comfortable and enjoyable stay, and we apologize for any inconveniences you may have experienced during your time with us.Should your travels bring you back to the area, we would welcome the opportunity to regain your trust and provide you with the exceptional service that Hilton Anaheim is known for.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Disneyland in a safe and quiet location. Staff (especially housekeeping, in room dining delivery staff and guest services) were friendly, courteous and polite. I did find the decor of the room a bit dated and very business oriented but it appears that renovations are being done to rooms throughout the property.
Stayed 2 nights in Mar 2024
Response from Sergio Bocci, General Manager on Apr 1, 2024
Thank you sincerely for sharing your experience following your stay at the Hilton Anaheim! Your 5 out of 5 star rating is greatly appreciated, and we're thrilled to have met your expectations.We are delighted to learn that you enjoyed your time with us and found our hotel facilities, amenities, and services to your satisfaction. Providing exceptional guest experiences is at the heart of everything we do, and your feedback serves as validation that we're on the right track.We look forward to the opportunity to welcome you back for another wonderful stay at the Hilton Anaheim. Please don't hesitate to reach out if there's anything we can do to make your next visit even more memorable.

10/10 Excellent

Maren

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was Great!
Stayed 1 night in Mar 2024
Response from Sergio Bocci, General Manager on Apr 1, 2024
Thank you sincerely for sharing your experience following your stay at the Hilton Anaheim! Your 5 out of 5 star rating is greatly appreciated, and we're thrilled to have met your expectations.We are delighted to learn that you enjoyed your time with us and found our hotel facilities, amenities, and services to your satisfaction. Providing exceptional guest experiences is at the heart of everything we do, and your feedback serves as validation that we're on the right track.We look forward to the opportunity to welcome you back for another wonderful stay at the Hilton Anaheim. Please don't hesitate to reach out if there's anything we can do to make your next visit even more memorable.

10/10 Excellent

Anshuman, Monroe

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024
Response from Sergio Bocci, General Manager on Apr 1, 2024
Thank you sincerely for sharing your experience following your stay at the Hilton Anaheim! Your 5 out of 5 star rating is greatly appreciated, and we're thrilled to have met your expectations.We are delighted to learn that you enjoyed your time with us and found our hotel facilities, amenities, and services to your satisfaction. Providing exceptional guest experiences is at the heart of everything we do, and your feedback serves as validation that we're on the right track.We look forward to the opportunity to welcome you back for another wonderful stay at the Hilton Anaheim. Please don't hesitate to reach out if there's anything we can do to make your next visit even more memorable.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sergio Bocci, General Manager on Apr 1, 2024
Thank you for taking the time to share your feedback following your recent stay at the Hilton Anaheim. We're pleased to see that you had an overall positive experience, and we appreciate your rating of 4 out of 5 stars.Your feedback is important to us as we continually strive to improve and enhance the guest experience. If there are any specific areas where you feel we could have done better to earn that extra star, please don't hesitate to share your insights with us. We value your input and use it to make necessary improvements to better serve our guests.We hope to have the opportunity to welcome you back to the Hilton Anaheim in the future and provide you with an even more enjoyable stay.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sergio Bocci, General Manager on Apr 1, 2024
Thank you for taking the time to share your feedback following your recent stay at the Hilton Anaheim. We're pleased to see that you had an overall positive experience, and we appreciate your rating of 4 out of 5 stars.Your feedback is important to us as we continually strive to improve and enhance the guest experience. If there are any specific areas where you feel we could have done better to earn that extra star, please don't hesitate to share your insights with us. We value your input and use it to make necessary improvements to better serve our guests.We hope to have the opportunity to welcome you back to the Hilton Anaheim in the future and provide you with an even more enjoyable stay.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best
Stayed 1 night in Mar 2024
Response from Sergio Bocci, General Manager on Apr 1, 2024
Thank you sincerely for sharing your experience following your stay at the Hilton Anaheim! Your 5 out of 5 star rating is greatly appreciated, and we're thrilled to have met your expectations.We are delighted to learn that you enjoyed your time with us and found our hotel facilities, amenities, and services to your satisfaction. Providing exceptional guest experiences is at the heart of everything we do, and your feedback serves as validation that we're on the right track.We look forward to the opportunity to welcome you back for another wonderful stay at the Hilton Anaheim. Please don't hesitate to reach out if there's anything we can do to make your next visit even more memorable.

10/10 Excellent

Camilo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were welcoming.
Stayed 2 nights in Mar 2024
Response from Sergio Bocci, General Manager on Apr 12, 2024
Thank you for taking the time to leave us a 5 out of 5 star review following your recent stay at the Hilton Anaheim. We're thrilled to hear that you had such a positive experience with us!Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your time at our hotel. If there's anything specific that made your stay exceptional, we'd love to hear about it so we can continue to provide outstanding service to all our guests.Thank you again for choosing to stay with us at the Hilton Anaheim. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

10/10 Excellent

Vivian

Stayed 4 nights in Mar 2024

6/10 Okay

Nicholas Ryan

Traveled with family and small children
Could do with an update. Prefectly fine if you just needed a room
Stayed 1 night in Mar 2024
Response from Sergio Bocci, General Manager on Apr 12, 2024
Thank you for taking the time to provide feedback following your recent stay at the Hilton Anaheim. We're glad to hear that you found our hotel suitable for your accommodation needs.We appreciate your comments regarding the need for updates, and we understand the importance of maintaining modern and comfortable accommodations for our guests. Please know that your feedback has been shared with our management team as we continuously evaluate opportunities for improvement.We're pleased that you found our hotel to be suitable for your stay, and we hope to have the opportunity to welcome you back in the future. If there's anything specific you believe would enhance your experience with us, please don't hesitate to share your insights.Thank you again for choosing to stay with us at the Hilton Anaheim. We look forward to hosting you again soon.

10/10 Excellent

Michelle, Indio

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024
Response from Sergio Bocci, General Manager on Apr 1, 2024
Thank you sincerely for sharing your experience following your stay at the Hilton Anaheim! Your 5 out of 5 star rating is greatly appreciated, and we're thrilled to have met your expectations.We are delighted to learn that you enjoyed your time with us and found our hotel facilities, amenities, and services to your satisfaction. Providing exceptional guest experiences is at the heart of everything we do, and your feedback serves as validation that we're on the right track.We look forward to the opportunity to welcome you back for another wonderful stay at the Hilton Anaheim. Please don't hesitate to reach out if there's anything we can do to make your next visit even more memorable.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sergio Bocci, General Manager on Apr 1, 2024
Thank you sincerely for sharing your experience following your stay at the Hilton Anaheim! Your 5 out of 5 star rating is greatly appreciated, and we're thrilled to have met your expectations.We are delighted to learn that you enjoyed your time with us and found our hotel facilities, amenities, and services to your satisfaction. Providing exceptional guest experiences is at the heart of everything we do, and your feedback serves as validation that we're on the right track.We look forward to the opportunity to welcome you back for another wonderful stay at the Hilton Anaheim. Please don't hesitate to reach out if there's anything we can do to make your next visit even more memorable.