Watch out for Service
Posted Sep 6, 2016
The hotel rooms are nice, however, the night manager left a bitter taste in our mouth. We had asked the manager during the day if they packed breakfasts for early morning hikers. She was very cordial and responded that they did and added our name to a list. When we left in the morning there was no one was at the front desk, but we heard someone behind the kitchenette area. The night manager was back there preparing for the morning breakfast served to all guests. We asked about the packed breakfasts and he responded that he was not notified and there was nothing he could do for us. When we asked about the bagels he was setting in a tray he told us we couldn't take one and to get out of the kitchenette area. I hate to give the whole hotel staff a poor rating, because of one individual, but when you're that rude it tends to outweigh the kindness shown by everyone else.