Quadruple Room | Pillowtop beds, desk, blackout drapes, free WiFi

Reviews of Up América Plaza

3.5 out of 5
Up América Plaza
Bartolome Mitre 1744, Buenos Aires, BUE

Reviews

7.6

Good

Rating 10 - Excellent. 72 out of 226 reviews" "
Rating 8 - Good. 71 out of 226 reviews" "
Rating 6 - Okay. 44 out of 226 reviews" "
Rating 4 - Poor. 33 out of 226 reviews" "
Rating 2 - Terrible. 6 out of 226 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joaquin

Stayed 1 night in Aug 2023

10/10 Excellent

RODOLFO

Stayed 1 night in May 2022

4/10 Poor

Verified traveler

Dingy, old, dirty looking. Very cheap though, so the conditions were expected. Only needed the room to catch a few hours sleep.
Stayed 1 night in Nov 2018

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

6/10 Okay

pisarola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
few deficiencies
The location of the hotel was great. The staff especially Mateas were super helpful, courteous. The internet though advertised to be in room , was hardly capturable , except in lobby. The greatest deficiency was housekeeping. One day they did not even clean the room. Everyday we had to ask for new towels. They would take the dirty ones , but not leave clean ones, you then had to call front desk in order to get fresh towels.The only other thing which was minor in that they controlled the a/c, most of the time only the fan worked, was told ambient temp had to be a certain temp before a/c would kick in (after complaining a few times however it miraculously stayed cold.

4/10 Poor

Lina, Vaughan, Ontario

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in the center of the capital...
Right off we chaged room because of lousy wifi signal. Given a triple room on the first floor..not too bad at first. Then as the two weeks past it just got worse.. The buffet was actually more a CONTINENTAL BUFFET. There were no eggs and only had rolled slices of ham and sweets and bread. Not for gluten free diets! Buffet did not look like the online photo. Small space and cold and drafty. A fruit salad in a bowl was drowned in orange juice. I learned too late to ask for a whole apple... After the first two days it was cold in room #104, window didn't close properly and cold air was coming in. It was four (4) degrees and the heating didn't work. Service guy said they needed two day to open the wall to fix what was burned. The last few days when system got turned on it made a very loud noise, so it got turned off. Internet was impossibly maddening! I brought my iPad along so I could message home, avoiding long distance calls. Consecutive days without Internet...even in the lobby it was spotty at best. Being planet contious we put towels out of the shower back on the rack. Too late we discovered that when they were put on the floor and hanging from the tub, the maid actually put them back on the rack, sometimes just tossing them there. For two days unknowingly we used the towels that had been put on the floor (my husband had aclually wiped the floor with them after showering) these were used on our faces! Two days no towels. Saturday one elevator worked. Charged for local calls
The kitchen...
Yesterday coffe cup..
Palacio de Congreso
Breakfast buffet..

10/10 Excellent

Robert, Navarro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs better towels.
As always, it's was a pleasant stay. We like this hotel very much.

8/10 Good

Robert, Navarro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, friendly staff. The only things t
I like yhe location, the staff and yhe rooms are big enough and clean.

2/10 Terrible

KDS, San Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Hotel
Our stay was not as we had planned. Very BAD.....We arrived at our America Plaza Hotel and was given a dirty room.There were dirty towels and water leaking from the air condition.No hot water in the shower.Room carpet was dirty and after request was given a little better room but still no hot water in our room and water leaking fron air condition.....So we decided to change our hotel and got a better hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Central location reasonably priced
We stayed at the America Plaza Hotel for a week and found it a reasonably central location with good dining options nearby and access to the subway. The hotel was adequate for our purposes and the staff were mostly helpful, particularly the chief receptionist who assisted us via email prior to our stay. Our very limited Spanish didn't help as some staff also had very limited English. This hotel appears to cater more for the Latin American market but suited us fine.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the location of this hotel
I like to stay here because it's close to just about everything.

10/10 Excellent

Robert, Navarro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to where I needed to be
I like this hotel because it's very convenient and the staff is very helpfull

10/10 Excellent

Robert, Navarro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to where I needed to be
Over all a very good experience, the place seems to ran out of hot water after a certain hour. The staff is very friendly and helpful.

8/10 Good

Naeema

Liked: Staff & service, room comfort
Disliked: Cleanliness
Good location, but needs cleaner rooms
The reception staff was friendly and informative. Location was very good. walking distance to main road and subway. Rooms serviced every day but floors not cleaned in the 4 days we stayed, resulting in a lot of dust and dirt. Rooms were large and airy, and breakfast spread good.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and friendly
This is a very nice and very convenient, clean and friendly placd to stay. The staff is always ready to help you. I have never been able to use the wifi due to accessibility is very limited.

10/10 Excellent

Craig, well travelled mature couple, Wellington, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
We arrived very early morning after a long international flight and were processed quickly and went straight to bed. We had a very large sunny quiet and warm room on the 9th floor. The bed and pillows were among the best we have encountered. Breakfast included a wide range of choices and was very good. Location very central and easy walking to subte line Callao and Congresso. Friendly staff with good English. This was our first time in this hotel and next time we return to Buenos Aires we will go back there.

8/10 Good

Acton stella, Acton, Ontario Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
first time in Buenos Aires
The Ameristar met our needs as travellers. It was clean, comfortable and staff were always willing to try and answer your questions. The rooms were actually quite large and there was plenty of space to put the suitcases and other items. The safe in our room was always put to good use.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Good Hotel
Well located, and it´s price make the difference

6/10 Okay

Roberto, Caracas, Venezuela

Disliked: Room comfort
Not the best choice
The condition of the hotel is not bad. But there are many places better for the same price. Good things: The breakfast was good. The room is huge. Bad things: The air conditioning didn`t work, the room wasn`t very clean, the bed smells old, the location is not the best but the Subway is 3 blocks away.

10/10 Excellent

melody, colo, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great locations
This Hotel was located in downtown Buenos Aires. Great location grocery store around the conner...great pizza place on conner. The Hotel had a good breakfast. and the rooms were very nice and clean. The staff was helpful.

10/10 Excellent

Ondrej, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent quality for reasonable price
Decent quality hotel in good location for reasonable price

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
excellent staff, rooms just OK
we stayed here a few nights. excellent staff service; good breakfasts; rooms ok but not great: roomy but a bit musty, refrigerator not too good. near subway, central location. value for the $ questionable.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
American Plaza Hotel
Not a bad experience. The hotel staff was great but there was mold in the corner of our room. Breakfast was very good but our small refrigerator was unable to keep anything cold. A solid 3 out of five.

8/10 Good

Lorena, Burlington,VT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
The only incovenience we experienced was with the WI FI conection, wasn't available at my floor, the 4th. Everything else was oustanding, people was really nice there.

10/10 Excellent

Kandy, Perth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One disappointing night and three great ones
I now understand the mixed reviews about this hotel. We booked in for four nights but our room on the first night was pretty miserable; cold, scruffy with a view over a carpark -although the bathroom was freshly renovated. HOWEVER, at our request we were moved to a delightful room on the "sunny side" of the hotel that was well appointed, warm, large, with an interesting rooftop view. The reception and breakfast staff were very pleasant and helpful. The location was central, only a short taxi ride from most attractions and we even found a tango lesson close by.

8/10 Good

Maria, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amerian Congreso Bs As
Nice, clean, comfortable hotel. One complaint though, the towels in the bathroom must be changed!! They were extremely old.

8/10 Good

Anh, Fairfax, Virginia

Liked: Cleanliness, staff & service, room comfort
Nice location, helpful staff
It is an average hotel for the cost. Great location, non luxury, simple breakfast. Overall, nice hotel with less noise.

8/10 Good

Patricia Geanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi tudo muito bom, o quarto bem espaçoso o banheiro também, só fez falta um secador de cabelo.
Stayed 9 nights in Nov 2023

8/10 Good

Florencia

Stayed 1 night in Nov 2023

8/10 Good

JOSE M

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Está bien
Bien ubicado y cómodo
Stayed 4 nights in Sep 2023

8/10 Good

Gustavo

Stayed 2 nights in Aug 2023

10/10 Excellent

Daniel Hijano

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien ubicado. Habitación amplia y limpia.

10/10 Excellent

Ignacio Martin

Stayed 1 night in Aug 2023

6/10 Okay

Laura

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Tuvimos que reclamar dos veces la falta de un toallon. El wifi del televisor no llegaba tan bien.
Stayed 1 night in Jul 2023

8/10 Good

Joao Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima estadia.
Incrível. Funcionários eficiente. Otima localização. Confortável.
Stayed 7 nights in Jul 2023

4/10 Poor

sergio

Disliked: Staff & service, property conditions & facilities
Excesiva demora en el chek in, precio excesivo para una pobre atención y servicio... no recomendable.
Stayed 1 night in Jun 2023

10/10 Excellent

Yanet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy lindo hotel, se encuentra en buena ubicacion . Muy recomendable.
Stayed 1 night in Jun 2023

10/10 Excellent

Wellington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023

8/10 Good

Adriana Mariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

ERAIDA

Stayed 3 nights in Apr 2023

4/10 Poor

ROBERTO GERMAN

Traveled with family
Stayed 4 nights in Apr 2023

10/10 Excellent

Ricardo Federico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Celeste

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy Lindo Lugar y Linda Zona, Volveria Sin Dudas
Stayed 5 nights in Mar 2023

4/10 Poor

carlos

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Estuvimos solo un dia baño mal olor se mojaba el suelo.
Stayed 3 nights in Mar 2023

6/10 Okay

Tatiana

Liked: Cleanliness
Stayed 2 nights in Mar 2023

8/10 Good

Alicia Iris

Liked: Staff & service, property conditions & facilities, room comfort
El precio que me cobraron es el doble de lo public
Stayed 1 night in Mar 2023

10/10 Excellent

josé, montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel sympathique, hôtel propre quelques bons restaurants à 5 10 minutes à pied du mois l'hôtel, malheureusement j'ai pas pu essayer leur petit déjeuner parce que c'était un petit peu trop de bonheur pour moi, mais j'ai beaucoup aimé.

10/10 Excellent

Sharon

Stayed 3 nights in Nov 2022

4/10 Poor

Analia

Traveled with family
Bastante bien ubicada. Las habitaciones muy caro para lo que se ofrece. Cuando llegamos nos dijeron un precio, pagamos. Y al retirarnos nos dijeron que estábamos debiendo un monto igual al que habíamos pagado inicialmente. Realmente nos fuimos muy decepcionados con la atencion, ya que en ningún momento reconocieron fue error de ellos.

6/10 Okay

Daniel

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
No hicieron la habitacion en los 2 dias en que estuve
Stayed 2 nights in Sep 2022