Posted Oct 23, 2016
We had a disappointing stay. We arrived and were told, that although they had our booking and had been paid up-front, there was no room available for us. Go elsewhere we were told. They transported us to a nearby hotel, Hotel El Presidente, which was completely unsuitable for us. Wrangling went on between the hotels for a further two hours (this was between 9.00pm and midnight, and us afte,r over 20 hours of flying). At one point the manager of Las Americas told me that he did not care where we spent the night as it was not his problem. Eventually the Las Americas found a room for us. Breakfasts were good on the plus side, and our lavatory broke three times in three days on the minus side.