Ratings based on 54 Verified Reviews

3.4 out of 5
77% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Mendoza, Argentina

Nice hotel for a good price in a great location

Posted Dec 28, 2016
I went to this hotel while I needed to work from Buenos Aires for a few days. The room is nice, not so spacious, but quiet. Wifi and bathroom are ok too. Safety box wasn't working, and maybe common areas need more attention like the rooftop pool. Location is very good, quickly accessible from downtown and airport. Lot of cafes, restaurants and shopping in the area.
Comment from Hotel Management
Jan 5, 2017 by La Gerencia, Hotel Management
Muchas gracias por tus comentarios Natalia. Vamos a tomar en cuenta tus recomendaciones. Estamos trabajando día a día para dar un mejor servicio a nuestros huéspedes. Un saludo cordial
3 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Adequate hotel in Palermo Soho

Posted Dec 16, 2016
Pros: Friendly staff who felt trustworthy made this visit feel better. The main desk staff were very efficient and the cleaning people were nice.
Cons: Fix the blinking lights. Fix the broken room safes. Add back in 24-hour reception staff in the hotel, not down the street. Reinstate breakfast.
Location: Lots of good restaurants within a few blocks. The botanical gardens are nearby. If you dance tango, you can walk to several clubs.
I searched for a hotel to use for a small tour group in December 2015. I visited 5 Cool Rooms and really liked it. During 2016, it was taken over by Didi Soho Hotel. When I arrived in December 2016, there was no longer a reception staff in the building; it is several doors down in the other part of the hotel. There was no breakfast room or breakfast available anymore. The rooms were the same, but our room safe was broken and did not get fixed. The cleaning staff were friendly, but every 2 or 3 days, they would take our towels and forget to replace them. That meant a trip to the other hotel to get towels. The room/hotel entrance card ran out of magnetic oomph every couple days and we had to go to the other hotel to get it re-magnetized. The noise level was OK except for one night when the nightclub between the two parts of the hotel went until 7 am...and so did the thumping of the music through the walls; not a good night.
Comment from Hotel Management
Dec 23, 2016 by Vanesa, Hotel Management
Thank you very much for writing this comment. We are pleased to hear you received a very good service from our staff. We have already fixed the maintenance issues you mentioned. Hope you come back soon!
2 out of 5
by A verified traveler

Buen descanso pero muy descuidado

Posted Dec 7, 2016 on Hotels
Veníamos de un vuelo largo y pudimos descansar bien, lo cual fue lo único positivo. El check in se realiza a 30 mts de distancia de la puerta de entrada al complejo de habitaciones lo cual hay que adivinar ya que no hay ningún cartel que así lo indique. Nos dieron la llave de la habitación y no nos acompañaron a la misma. Ésta, era la nro 301 la cual no existe bajo ese nombre, sino que para acceder a ella hay que entrar a una zona privada de la cual no nos advirtieron, por ende estuvimos 10 minutos buscando donde estaba la habitación. La tapa del inodoro estaba quebrada lo cual te pellizca al sentarse. Tiene aire acondicionado pero goteaba y te mojaba al entrar al baño. La cama era cómoda pero el complejo en general lo notamos bastante descuidado. El check out era hasta las 12 pm pero a las 11 am, las mucamas entraron a la habitación sin golpear. Es evidente que no hay mucha comunicación entre ellas y la administración.
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
En primer lugar agradecemos su comentario positivo acerca del confort que ofrecen las camas de la habitación. Con respecto a los temas de mantenimiento, los mismos ya han sido resueltos. Le pedimos nuestras màs sinceras disculpas por el inconveniente que tuvieron a la hora del check out. Trabajaremos en ello para que no se repita.
5 out of 5
by A verified traveler

Great price & location in Palermo

Posted Nov 21, 2016 on Hotels
We needed a basic room in Palermo before an early morning flight to El Calafate. We also will return to this property before catching our flight out of the country. We got in early and they held our bags and are holding our one bag while we travel Patagonia. This is a big help. The main check in area is a few doors down from the Didi Rooms space (at Soho Hotel) and this was not clear until I called and got the instructions in Spanish. Can't speak to the availability of English, as we got by in Spanish. Room 106 was right near the main communal 'living room' space and the main door and slightly noisy still at 10pm. But by 2 am when we checked out it was very quiet and we were surprised to discover a bar with music a few doors down- we couldn't hear it. This place was 20 minutes from AEP, easy access to Ubers in the area and great for shopping and many restaurants/nightlife. Great value and location. Small space, simple offerings but just what we needed for price and location.
Comment from Hotel Management
Jan 19, 2017 by General Manager, Hotel Management
We really appreciate your comment on your stay. We are glad to hear you enjoyed the hotel facilities. Looking forward to receiving you in our hotel again.
5 out of 5
by A verified traveler

Awesome!!

Posted Jul 30, 2016 on Hotels
The service was amazing and the room was super confortable. I'd definitely recommend it to anyone that wants to stay in the Palermo area.
1 out of 5
by Marianne from Austin

Posted Jan 8, 2016 on Hotels
This hotel was incredibly dirty and probably the worse hotel I have ever stayed in. I will be contacting you all with pictures etc. Hotels.com should not be representing this hotel.
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Thank you for your comment. We have really improved on our cleaning service. We hope you can come back to our hotel and experience the change.
5 out of 5
by Christina

This traveler left a rating score only Posted Nov 28, 2015 on Hotels
4 out of 5
by A verified traveler

Good Hotel!

Posted Jun 24, 2015 on Hotels
Nice hotel for a good price. Great Neighbourhood
1 out of 5
by A verified traveler from Ontario

Good location, nothing else

Posted May 4, 2015
In general it was not a good experience. Bad breakfast, terrible coffee. Poor Internet connection, uncomfortable bed, dirty room and general facilities. Old TV. This place needs a huge renovation.
Comment from Hotel Management
Jan 2, 2017 by La Gerencia, Hotel Management
Muchas gracias por sus comentarios. Hemos solucionado todos los inconvenientes que usted mencionó. Esperamos poder volver a recibirlo para que pueda disfrutar de un mayor confort. Un saludo cordial
5 out of 5
Recommended
by A verified traveler from New York

If you are looking for a Boutique style location this is it... simple and sweet.

Posted Oct 13, 2011
my only reservation was that the Hot tub was not hot. Other than that i was pleasantly surprised when i entered the hotel with a feeling of safety and comfort. something you need to feel in Buenos Aires. the staff were courteous and the place is all you need to relax and take a break from the bustling Soho Palermo area. With Plaza Cerrano right down the street there was always something to do. I'm a New Yorker and expect sertain things when travelling. I would reccomend this to any of my friends or family.