Palermo Dream Studios
Posted Jul 11, 2014
I love the location of this hotel/apartment. I recommend everyone who are coming to Palermo.
If planning to book in this place, book it online to avoid further issues that I experience being for time in Palermo. It is very informal to check in, you will have no choice to fill your information in paper which is normal in any hotels in the world but besides you have to write your "pin credit card number" which caught my attention due to the risk that your personal information could ends up on wrong hands and be exposed to any identity theft.
I gave them 3 out of 5 point rate: #1 reason, for the not good cleaning service and the informal attention in 13 days staying cleaning staff came 2 times only and 3rd time when I told them if they could change the towels and take the trash out. Maybe my excuse could be that it is not a hotel its like an apartment...but dlacont get me wrong I love the place very modern!
#2 issue: because I wanted to stay longer in the hotel , I made a mistake for trusting the staff that told me its ok that they will respect my "deal online offer" if i wanted to stay longer but when I came to check in for more day the following morning, I was told by other staff that I had to pay for the rate they had for those days not for the one I was told. That was very disappointing that they don't keep their words. It is not like the USA where your word counts more and is respected. That is why i recommend to book online and avoid those issue I experienced.
Comment from Hotel Management
Apr 11, 2015 by Tatiana, Hotel Management
Thank you for your comments!
As you experienced, we rent fully equipped apartments in a building at the heart of Buenos Aires with all of the benefits of having your home away from home, although we do not function as a full service hotel.
Our administrative office team works hard to give you the best attention and we want to apologize for any informality you experienced.
We will take all your feedback into consideration when improving our passenger's experience.
We do hope some day you join us again in beautiful Buenos Aires!