Ratings based on 318 Verified Reviews

4.7 out of 5
99% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Good location

Posted Nov 16, 2016 on Hotels
We stayed for two night after our cruise. The location is great close to wonderful restaurants and shopping area. Metro is within close proximity to the hotel. The staff were very helpful and spoke English fluently. they recommended couple of resultants to us which turned out to be excellent choices.
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
by A verified traveler

Nice hotel. Excellent staff

Posted Nov 12, 2016 on Hotels
Had a great stay,front staff, especially the front staff, very helpful. The room we had was not shown on website and when we arrived was a little disappointed, smaller than the others we saw,dated
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
Dear Sir or Madam: We want to apologize for any inconveniences you encountered during your stay at our hotel. I sincerely hope that you will consider staying with us again, so that we can have the chance to better serve you and exceed your expectations. Sincerely, Rafael.
4 out of 5
Recommended
for Couples
by A verified traveler from DC

Duque visit

Posted Nov 2, 2016 on Orbitz
Pros: Great staff and hot tub. Comfortable bed. Nice breakfast. Loved the coffee machine. Nice location.
Cons: Our room was too small. Nothing to sit on other than the bed.
Location: Nice restaurants, shops and parks.
Comment from Hotel Management
Nov 16, 2016 by Rafael, Hotel Management
Dear Elaine, Please accept our apology for the disappointing stay at our hotel. We assure you that we will use this valuable feedback to make the necessary improvements to both our service and our hotel rooms. We appreciate you taking the time to write this review and look forward to you giving us another chance to better serve you in the future. Sincerely, Rafael.
5 out of 5
by A verified traveler

Nice stay

Posted Oct 4, 2016 on Hotels
'welcome home' is a very nice touch. Room is nice, not lux but feels cozy. Service is wonderful. Breakfast is good with lots of sweets.
Comment from Hotel Management
Oct 7, 2016 by General Manager, Hotel Management
Dear guest, Thanks a lot for your lovely comments. We really appreciate you took the time to post your review about your stay with us. Remember this is your house when you want to come back. Best regards, Rafael.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 16, 2016
Room is spacious and clean. All staff are helpful. Front desk staff are fluent in English and friendly.
Comment from Hotel Management
Sep 20, 2016 by Eva, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice hotel... Feels like home

Posted Sep 16, 2016 on Orbitz
This is an incredible hotel. The staff is INCREDIBLE!!! We had a friend get sick while in Buenos Aires and they brought her meds and checked on her multiple times. The breakfast is scrumptious, all day/night espresso/latte/hot chocolate machine rocked, and the rooms were nice and clean. They were knowledgable and very helpful in giving shopping/eating/entertainmemt/tourist information, including marking maps for us. They stored our luggage for us before checkin and after check out which made our lives so much easier and invited us to chill in the comfy lounge anytime as well. This hotel & staff make you feel like you're home, but without the cooking and cleaning!!! It's, well, perfect.
Comment from Hotel Management
Sep 17, 2016 by Rafael, Hotel Management
Hey Mary! It's such an honor for us to read your lovely comments. We really appreciate it. You are all now part of th Duque Family, and it will be a pleasure to have you back home one day. If you need anything from us, do not hesitate to tell us. Ah, and thanks for covering pretty much everything in your review! Yours Sincerely, Rafael Marcano.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ft Worth, TX

Nice boutique hotel close to shopping and food

Posted Sep 11, 2016 on Orbitz
The over-the-top friendly and helpful staff is amazing. One of our group got a stomach bug and they brought her medication and checked on her throughout her stay. They graciously allowed us to eat breakfast early one morning. The breakfast is an incredible spread of food including fresh pastries and omelets. Lattes, espressos, teas, and hot chocolate are free anytime. The hotel has a lounge you can chill in until your room is ready or after checkout. They will store your luggage for you as well. The rooms are not huge, but big enough and well decorated. When I visit Buenos Aires again I will DEFINITELY stay here!
Comment from Hotel Management
Sep 13, 2016 by Rafael, Hotel Management
Dear Mary, We're so excited about your review. We want to thank you for having chosen us, for taking some of your time to post your opinion about your stay and mainly for your lovely comments towards us. They let us know that our job is worth it. It's been a pleasure to have you in our Home, and if you come back, you will be welcomed. You all are now part of the family. If you have any suggestion that would allow us to improve the service, do not hesitate to email us. Thanks again and we hope to see you soon again here. Best regards, Rafael Marcano.
5 out of 5
by A verified traveler

Unbelievable service

Posted Aug 17, 2016 on Hotels
The staff went out of their way on numerous occasions to make this a perfect getaway. Excellent dinner, sightseeing and other recommendations.
Comment from Hotel Management
Aug 25, 2016 by General Manager, Hotel Management
Dear guest, It's been an honor for us to have you in our Home. We're glad to know that you felt welcomed at the Duque. If you come back, we will do it again. Thanks so much for having chosen us and also thanks for taking some of your time to post a review about your stay. Please, be back soon. Best regards, Rafael Marcano.
5 out of 5
by Nancy from New York City

Posted Jul 29, 2016 on Hotels
I was there for a conference and brought my husband with me -- so this trip was both business and pleasure. This hotel was incredibly sweet and funky. Classic and modern at the same time. The staff at the front desk was extremely hospitable and helped make this an incredibly memorable experience. We were sad to leave!
Comment from Hotel Management
Jul 31, 2016 by Eva, Hotel Management
Dear Nancy, What a heartwarming review! We were honored to have you guys in your return to Buenos Aires after so many years and it's just humbling to hear you guys enjoyed yourselves so much! We were genuinely happy to have you in our home and try to make ourselves useful. It's very rewarding to hear we managed to help! Consider coming back soon. We'd be thrilled to see you again. Warm regards, Cindy M.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 18, 2016
Wonderful and helpful staff! Centrally located hotel.
Comment from Hotel Management
Apr 18, 2016 by Cindy M., Hotel Management
Thank you very much for the perfect mark and the nice comments. We're all happy to know you enjoyed your stay and hope you'll return to our home some other time!