Av Libertador 420, Recoleta, Buenos Aires, Capital Federal
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Early check-in to a nice property with friendly staff. This was a one night stay on my own before a joined a group tour the next day. They arranged so I didn’t have to change rooms.
Anthony
Stayed 1 night in Feb 2024
Response from Hotel Emperador Buenos Aires on Feb 21, 2024
Dear Anthony, Thank you for sharing your feedback. We're delighted to hear you enjoyed your stay and are looking foward to having you back anytime
Response from Hotel Emperador Buenos Aires on Feb 9, 2024
Dear Mr. Bassam, We are glad to hear that you enjoyed your visit. Your reviews are a great motivation for all of our team to keep working every day to give an excelent service to our guests. We hope to welcome you to Hotel emperador in the near future.
Great hotel in a great area. Lacking small things but nothing that would keep me from coming back again. I would recommend this to everyone.
pedro
Stayed 2 nights in Jan 2024
Response from Hotel Emperador Buenos Aires on Jan 15, 2024
Dear Pedro, We thank you for your time and feedback about your stay with us. We are glad to know everything was up to your expectations and we hope to have you again at Hotel Emperador soon.
Response from Hotel Emperador Buenos Aires on Jan 11, 2024
Dear Mr, We thank you for your time and feedback about your stay with us. We are glad to know everything was up to your expectations and we hope to have you again at Hotel Emperador soon.
Response from Hotel Emperador Buenos Aires on Dec 21, 2023
Thank you for taking the time to review us. We are thrilled that you enjoyed your stay with us and are happy to welcome you back anytime at Hotel Emperador. Best Regards,
2/10 Terrible
Megan
Traveled with partner
Nov 16, 2023
Disliked: Staff & service
The staff were extremely rude and unhelpful.
Wouldn’t recommend this hotel
Megan
Stayed 1 night in Nov 2023
Response from Hotel Emperador Buenos Aires on Nov 24, 2023
Dear Megan, Thank you for your feedback. We truly understand your disatisfaction with the hotels policy butits essential and non negotiable that every reservation is guaranteed by a credit card during check in. Best Regards
Thank you for staying at our hotel! Your opinion is very important for us.
8/10 Good
Solomon
Nov 3, 2023
Solomon
Stayed 1 night in Nov 2023
Response from Silvio Dobarro on Nov 24, 2023
Thank you for staying at our hotel! Your opinion is very important for us.
10/10 Excellent
Jose
Traveled with family
Oct 30, 2023
Liked: Property conditions & facilities
GOOD EXPERIENCE
travelled with family 3 corner rooms, excellent !!
nothing to say. good service.
BREAKFAST COULD BE BETTER..
Jose
Stayed 4 nights in Oct 2023
Response from Hotel Emperador Buenos Aires on Oct 31, 2023
Dear Mr. We appreciate the time you took to leave us your review since they truly help us to take notes and continue perfecting our service. Thank you for choosing us and we hope to welcome you again at Hotel Emperador.
8/10 Good
Victor
Business traveler
Oct 27, 2023
Liked: Cleanliness, staff & service
Noisy Room
I was staying at the first floor, and above my room the Hotel was making modifications in the second floor, which suppose to be only between 2 - 5 P.M. But they started working in the early morning. Also the shower was not properly sealed, and sprinkling water all around. The services, nevertheless is excellent and the personnel very friendly.
Victor
Stayed 3 nights in Oct 2023
Response from Hotel Emperador Buenos Aires on Oct 27, 2023
Dear Mr. Thank you for the time you took to share about your stay at Hotel emperaodr. we are sorry about what happened and apologize for the things you mentioned that could be better; we will definitely work on them so we can keep getting better every day. We remain at your entire disposal and hope to welcome you again at Hotel Emperador
Excellent location to walk the must-do's! Many great restaurants in the area as well. Large quiet room with nice patio to sit and have a drink. Would highly recommend!
Katherine
Stayed 2 nights in Feb 2023
Response from Silvio Dobarro - Hotel Emperador BA on Feb 9, 2023
Thank you for staying at our hotel! Your opinion is very important for us.
Great hotel and location. Front desk staff amazing ..bar staff slow. That said, would stay here again.
Fernando
Stayed 1 night in Jan 2023
Response from Silvio Dobarro - Hotel Emperador BA on Jan 18, 2023
Thank you for staying at our hotel! Your opinion is very important for us.
10/10 Excellent
Ron
Traveled with partner
Jan 15, 2023
Liked: Cleanliness, staff & service, amenities
The hotel was aesthetically beautiful, with luxurious inclusions, but a few basic things were not functional, eg one of the taps in our room. Also, things which we consider to be base level, such as tea and coffee making facilities, and milk, were absent.
Ron
Response from Silvio Dobarro - Hotel Emperador BA on Jan 16, 2023
Thank you for staying at our hotel! Your opinion is very important for us.
Great location downtown Buenos Aires. Updated room and very clean. They bed was a little too soft for my liking and the prices seemed very steep.
We felt very safe, so it’s all worth it.
Kara
Response from Silvio Dobarro - Hotel Emperador BA on Dec 28, 2022
Dar Kara,Thank you for staying at our hotel! Your opinion is very important for us.
Beautiful Hotel located very close to the Cruise Ships. Breakfast is included and it was delicious. Everything was first class.
j Michael
Stayed 1 night in Jan 2022
Response from Hotel Emperador BA on Jan 24, 2022
Thank you very much for your words, we hope to see you again.
4/10 Poor
Zhiming
Traveled with partner
Jan 10, 2022
Liked: Cleanliness
Disliked: Amenities
We arrived at about 7 AM due to the plane, staff would charge us $150, a cost equivalent to a night, when we requested to check in.
After we finally checked in at about 2pm, staff refused to let us use their luggage truck.
When we wanted a room on an upper floor, staff told us It was not available, but in fact it was not fully occupied
Overall a very good stay . Service in the breakfast area was not very good . Took too much time to get the food .
Although there was a small occupancy clients needed to make a reservation to use the gym which was mostly empty .
Alfredo
Stayed 2 nights in Oct 2021
6/10 Okay
Verified traveler
Mar 26, 2020
Liked: Cleanliness, amenities
Disliked: Staff & service
We stayed here for a couple of nights before a cruise to Antarctica, one night was already included so we opted to add another for convenience.
The person who checked us in sneered rather than smiled. I thought it may be just us but no, he sneered at everyone :-)
I know this because I had to visit reception many times. Why? Because if you have a mobile phone anywhere in the vicinity of your room key it wipes it and they have to reprogram it.
The staff in the bar and restaurant were lovely, the pool and gym were good too, and just under the bridge there's a very good steak restaurant so the bad points didn't spoil our stay.
Verified traveler
Stayed 1 night in Feb 2020
4/10 Poor
Kerstin
Mar 17, 2020
Liked: Cleanliness
Disliked: Staff & service
Avoid Hotel Emperador , very unfriendly staff.
Was thrown out from the hotel of unclear reasons. Very unfriendly staff. Very arrogant, didn’t want to help. Some of the issues related to corona virus but that’s no reason for the staff to be unfriendly
The property is lovely, beautiful bedrooms. A delightful swimming pool. Having to pay for very indifferent coffee in the room was a disappointment and the early breakfast was poor.
Such a beautiful hotel! We stayed here for three nights before heading south and the staff was wonderful, the hotel clean, and great food and drink selections. This hotel was an easy walking distance to many downtown neighborhoods and I highly recommend it!
You have to pay for coffee in the room. They would not exchange US dollars for pesos.
They were kind to me when I accidentally booked 2 non-refundable rooms. One was refunded.