Ratings based on 234 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from aurora, colorado, usa

great hotel

Posted May 6, 2017
Pros: Breakfast, staff, location.
Cons: Please don't change, everything was rally good.
Location: Two blocks to many restaurants and short taxi ride to other areas of city.
Excellent location, safe area, Real close to multiple restaurants near recoleta cemetary. Stayed four days in April, may. Nice breakfast, great staff. Two blocks from la Biela restaurant. Very accommodating staff. Would definitely stay again. Short taxi ride to galleria Pacifico.
4 out of 5
Recommended
for Everyone
by A verified traveler from alberta

Posted Apr 26, 2017
We had the handicapped room. Found it inconvenient to use the bathroom. Wonderful breakfast. Wonderful helpful staff.
4 out of 5
by A verified traveler from Pasadena, California

Buen hotel pero pobre atencion al cliente

Posted Apr 2, 2017
Pros: It is located in a nice area. Breakfast is great.
Cons: Customer service! Even the doorman would not give info and referred us to the counter who in turn was not very friendly.
Location: It is very central and appears safe.
Este es un buen hotel aunque los cuartos son muy chicos. La comida es excellente. Se encuentra localizado en un buen lugar. Los recepcionistas dan mucho que desear. Muy pocos fueros amables y el resto parecia como si me estubieran haciendo un favor. Señores de Intersur! Entrenen a sus trabajadores que "Atencion al cliente" en esta clase de negocio, es todo... No cliente, no trabajo, no Intersur. Por ejemplo, llegamos de noche y la persona en el counter ni siquiera nos dio un mapa de la ciudad o de que ver en Buenos Aires, nada amable y parecia que lo fastidiaba con mis preguntas, tenia que sacrale las palabras de su boca. Viajo por todo el mundo y exijo un buen servicio y mas que todo apoyo y amabilidad sin importar como luce las personas. I truly believe that customer service needs to be improved. Thanks to all of you who were nice.
3 out of 5
by Olivier

old school hotel very well located

Posted Mar 22, 2017 on Hotels
this hotel is old fashioned, don't expect too much. However, everything is spotless, well maintained, just needs to be modernised. Very well located in Recoleta. It also is quite economical. It's a decent hotel, basic but for just a couple of nights it is sufficient if you're not looking to impress your girlfriend or a business partner :)
4 out of 5
by Nancy

This traveler left a rating score only Posted Feb 25, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 18, 2017
Pros: Clean; good location; friendly staff.
Cons: Accomodate earlier check-in.
Good experience. Great lunch at the hotel's restaurant.
3 out of 5
by Daniel

ok

Posted Feb 3, 2017 on Hotels
Grand older property. Great lobby and location. My room was on the tired side. Great fixtures, but needed new aircon and carpets and bed. Lots of potential when they upgrade it.
4 out of 5
by Jurjen

Convenient and clean hotel

Posted Jan 10, 2017 on Hotels
Great, no-nonsense hotel
4 out of 5
by Colin

Posted Jan 8, 2017 on Hotels
A nice hotel in a good location. Staff were friendly and reception staff could speak English. Room given to us was very clean and the bed was comfortable. No coffee , tea making facilities available in the room. Good breakfast.
3 out of 5
by A verified traveler from L.A., CA

The good, the bad, and the ugly...

Posted Jan 8, 2017
Pros: The hotel location is good for getting around Recoleta and we found the hotel staff to be very helpful.
Cons: The orange water they call juice and daily variety of breakfast food could stand improving... as well as the rooms, which desperately need updating.
Location: Location is good... the famous cemetery is nearby, as well as the design center and museum of bella artes.
The location of the Hotel Intersur is excellent and the public spaces are ok, but the rooms are in desperate need of remodeling. The halls and rooms have a moldy oder. The a/c did not work in the first room that we were given so they upgraded us to a suite... sounds good, but it turned out to have mold behind the curtains, around the windows... ugh. Also, the rooms are small, something that's hard to tell from the pictures and the mattresses are pretty hard (good if you like sleeping on a bench).